Willow Court

Quantum Care Ltd, Aldwickbury Crescent, Harpenden AL5 5SD
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9.4 194 Reviews
  • Willow Court, Harpenden
Willow Court, conveniently located in Harpenden, offers a range of care services including residential care, specialist dementia care and respite care. In addition, there is a day care centre for older people.

Within the home you'll find welcoming lounges and dining rooms as well as other inviting areas including cosy corners and themed areas. Each of the bedrooms in the home are en-suite and fully furnished. The bedrooms in the home's extension also include showers. All bedrooms benefit from wi-fi connectivity, a nurse call system and a television.

Willow Court has it's own café area, conveniently situated near reception, which is the perfect place to sit and socialise with family and friends over tea, coffee and other refreshments. The French doors of the café open straight onto one of the garden patios, perfect for summer BBQs and parties.

The home's beautiful landscaped gardens include a number seating areas and patios, raised flower beds and a gazebo. A perfect place to relax in during the spring and summer months.

Willow Court has its own dedicated activity worker who ensues that there are plenty of activities for residents to take part in.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 81 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400

Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require.


We are a not-for-profit Community Benefit Society and do not pay dividends to shareholders. All profits are used to deliver high quality care.

These prices are only a guideline, please contact Willow Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Coni Anang (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Private and Local Authority referrals
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (81)
  • Single Rooms with Ensuite Wet Room (20)

Visiting

  • Visitors welcome at all times

Parking

  • Parking is available on site

Willow Court Reviews (194)

9.4

Willow Court has a Review Score of 9.4 (9.403) out of 10, based on 18 reviews in the last 2 years.
Over all time Willow Court has 194 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Willow Court
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Total of 194, showing 41-60
Review from Anthony M (Next of Kin) published on 3 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My cousin spent the last two years of his life in Willow Court. Although he wanted to be at home, the staff showed him great affection and really cared for him. His keyworker knew him well and understood how to help him to cope. He found the staff extremely kind. If I ever had to find a care home for
myself, I would choose Willow Court.
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Willow Court

Thank you for this wonderful praise in support of the high standards of care delivered to all our residents at Willow Court. The patience, passion and dedicated care provided by the carers makes such a vital difference to each and every resident in our care and provides comforting assurance to their relatives too. We are so pleased to hear your cousin was well cared for whilst he lived at Willow Court and I am sure he will be sadly missed by all who knew him.

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Review from Audrey L (Wife of Resident) published on 11 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Willow Court are to be congratulated on the care and attention they give to my husband. The efforts they make to celebrate special dates in the calendar and the decorations are amazing. Thank you.
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Willow Court

Thank you for this wonderful review. Our care homes love making a fuss of residents on special occasions as it is a cause for celebration, not just for the guest of honour, but our other residents benefit from joining in the fun and excitement too. The staff at Willow Court really go the “extra mile” at all their events and we are pleased this benefits your husband and other residents too.

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Review from A R (Resident) published on 28 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful evening with my son fine dining at Willow Court.
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Willow Court

Thank you for your feedback. The Fine Dining events at Willow Court are a tremendous success. The Chef and all the staff go the extra mile to make these so very special for the residents and their families to enjoy and spend quality time together. We look forward to seeing you and your family at the next Fine Dining evening.

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Review from J B (Daughter of Resident) published on 28 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Willow Court are very friendly and extremely kind. My mum is very well cared for. The home itself is very well presented. They make the most of special moments like Christmas, beautiful displays, gifts for residents and bringing joy whenever possible.
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Willow Court

Thank you for taking the time to write this positive review, which says it all. The management and staff work hard to deliver wonderful standards of care and enrich the lives of their residents with their amazing events and Fine Dining experiences. We are so pleased that your mother and her family are benefitting from this.

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Review from A R (Daughter of Resident) published on 28 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fabulous night at the Christmas Dinner. Huge amount of effort for the residents, family and friends. The food was excellent. Great fun.
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Willow Court

Thank you for this positive feedback about the Christmas Dinner at Willow Court. So pleased to hear that everyone enjoyed themselves. Good food, family, friends and good cheer – a definite recipe for success!

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Review from D R (Daughter of Resident) published on 28 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are fab, friendly and caring.
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Willow Court

Thank you for this wonderful feedback. The staff at Willow Court will be delighted and grateful to hear about your praise.

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Review from S B (Daughter-in-law of Resident) published on 28 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The permanent staff are amazing, friendly and make residents feel cared for.
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Willow Court

Thank you for this feedback. It’s a pleasure and a privilege to look after and get to know all our residents and the staff at Willow Court excel at this. It is always comforting to hear how happy both our residents and their families are with the genuine quality of the care we provide.

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Review from P F (Daughter of Resident) published on 28 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Willow Court for 3 years and we as a family are truly happy with it. Her care is always excellent, she has an excellent key worker who is just perfect and goes out of her way for mum.
We feel safe leaving mum here and although mum might not always show it, we believe she is very happy
here.
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Willow Court

Thank you, we are grateful for this wonderful praise regarding your mother’s care at Willow Court.
Placing a loved one in a care home is never an easy decision for most families, so when one finds a care home that really lives up to expectations, and in many cases beyond, it brings great peace of mind to the families. The staff at Willow Court truly place their residents at the heart of all they do.

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Review from H L (Daughter of Resident) published on 28 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fabulous staff. So much care and attention is given to my mum. Great variety of events and activities to support residents and their families.
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Willow Court

Thank you for this wonderful feedback. It’s always a pleasure to receive such heart-warming praise for Willow Court, its staff and the care they provide, all of which helps to enrich the lives of their residents. We are so pleased to hear your mother is enjoying living here.

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Review from V A (Wife of Resident) published on 28 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My daughter and her husband joined my self and my husband to attend the Christmas Dinner on the evening of 17th December, we had a lovely time and the food was really lovely, the staff were so attentive and good fun. It was a very good start to Christmas well-done everyone.
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Willow Court

Thank you for this great feedback. We are so pleased that you and your family enjoyed this Christmas celebration. The Chef and all the staff work hard to make these events a success.

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Review from J R (Daughter of Resident) published on 28 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been here for 5 months. I am very impressed by the care and consideration that all the staff show.
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Willow Court

Thank you for this kind review. It is always a pleasure to receive such wonderful praise. We will ensure that this is passed on to the staff at Willow Court, who do such a great job of caring for their lovely residents.

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Review from A W (Daughter of Resident) published on 28 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
As this is my mum's third care home fo fault of hers. The early days were difficult and challenging but everyone at Willow Court has made the biggest effort to settle her in. She's now very comfortable, safe and happy as she can be whilst unable to walk unaided and dependent on all the carers.
Many
thanks for listening and the huge efforts made.
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Willow Court

Thank you for this feedback which is much appreciated. Quantum Care prides itself on the quality of staff it employs and their genuine passion to care and support the elderly. Spending time getting to know new residents and focusing on helping them to settle in our homes is hugely important to everyone. We are pleased to hear that your mother has settled and is enjoying her life at Willow Court.

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Review from J S (Grandson of Resident) published on 28 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely care home. I visit my nan here often and are always chatting away to residents or staff and takes part in all the activities they offer. Loving her time here!
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Willow Court

Thank you for this wonderful feedback, which says it all. The management and staff at Willow Court genuinely have their residents, (as well as their residents’ families), at the heart of all they do. It is always a pleasure to hear how happy people, like your nan, are with the care and support we provide. Long may it continue.

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Review from J W (Sister of Resident) published on 24 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a comfort and relief to know that my sister is being cared for by everyone at Willow Court. I cannot express how grateful I am for all that as done to make her life as fulfilling and happy as is possible. My very real thanks.
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Review from K S (Daughter-in-law of Resident) published on 11 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely food, the team worked really hard to provide a great evening for family and friends. So appreciated, will definitely be back. Thank you.
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Willow Court

Thank you for your wonderful review which says it all. The Chef and his team and all the staff at Willow Court really work hard to make it a special evening for families and their loved ones who live here. We are delighted that these regular events are proving to be so successful and look forward to you joining us again soon.

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Review from P S (Daughter-in-law of Resident) published on 11 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our family joined the residents for a lovely restaurant meal in the cafe. The opportunity to spend time together is valuable, we will definitely do it again. The staff are wonderful and the food excellent.
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Willow Court

Thank you for this wonderful review. The Fine Dining events are proving to be extremely popular and provide the opportunity for families and their loved ones, who live at Willow Court, to relax and enjoy a special evening, sampling quality cuisine, in a wonderful environment. We look forward to your company again soon.

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Review from J C (Daughter of Resident) published on 10 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We attended a pop-up restaurant meal at Willow Court. It is a lovely opportunity to spend time with Dad in a social situation. We enjoyed our meal and the staff were attentive and good fun.
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Willow Court

Thank you for this lovely review. These regular Fine Dining events at Willow Court have proved to be extremely popular with the staff working hard to truly make it feel as though you are dining out at a restaurant for the evening. We are glad that you and your father were able to enjoy the fine cuisine prepared by our Chef and his team and hope you will join us again very soon.

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Review from Ross C (Grandson of Resident) published on 10 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Been to see Grandad for his birthday lunch and the staff had decorated his room and the lounge we were in. Another time we attended the pop-up restaurant which was a well organised and lovely night, which again, the staff were fantastic and food was very nice also!
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Willow Court

Thank you for this kind review. Staff at Willow Court often go above and beyond the norm to ensure their residents have the best possible care and attention, especially when there is a reason to celebrate. We hope your Granddad had a wonderful birthday. We are glad you and your family enjoyed the Fine Dining event held at Willow Court too and look forward to your company again soon.

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Review from John P (Nephew of Resident) published on 27 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came for the monthly evening meal for the first time. I was warmly greeted and felt at home within the first few minutes. All my questions were answered with excellent friendly staff. A great atmosphere and I will definitely come again for the monthly meal. The food was also of high quality.
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Willow Court

Thank you for this wonderful review. The “Fine Dining” events have proved to be extremely popular for our residents and their families. Having attended one myself at Willow Court, I can wholeheartedly agree with your comments on the relaxed atmosphere and great service by the staff. The standard of food is very high indeed! We look forward to seeing you at the next Fine Dining event.

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Review from M L (Friend of Resident) published on 27 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The chef at Willow Court puts on a lovely three-course evening meal for relatives and friends of residents. This is the first time I have attended and it was a lovely experience enjoyed by all. Food was super, staff very professional, a great social occasion which benefits the residents and all.
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Willow Court

Thank you for this kind review. The “Fine Dining” events at Willow Court have been a tremendous success. The quality food that is prepared and professionally served makes the evening feel so special for everyone who attends. It provides quality time for our residents to spend with their families and friends in a relaxed setting. We are so pleased you had a great time and look forward to welcoming you again soon.

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Current Review Score: 9.4 (9.403)

Overview of Review Score

The Review Score of 9.4 (9.403) out of 10 for Willow Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.403 for Willow Court is calculated as follows: ( (106 Excellents x 5) + (85 Goods x 4) + (19 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 211 Ratings = 4.403
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Willow Court is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (5)

Coni

Coni Anang

Job Title: Manager Joined: 2025

People are especially important to me, I love seeing the difference training, development and praise make in the lives of our staff, who in turn make our residents safe and happy.


Coni Anang has 20 years of experience as a Registered General Nurse, a BSC (Hons) in Care of the Older Persons and an MA (Hons) in Human Resource Management and Employment Relations and won the Dementia Personality of the Year Award 2015.

Jo

Jo Messenger

Job Title: Deputy Home Manager

The Deputy Home Manager shares responsibility with the Home Manager for running the home. Deputy Managers will each bring their own skill set to the home, some offering more assistance with the business side of things while others focus largely on care. However, whether they look at it from a business or care perspective, the focus of the Deputy is always to ensure that their home is offering the very best quality of life for our residents. Experienced and either holding or working towards their qualifications, Deputy Home Managers are capable and driven to provide the best of everything for their residents.

Paul

Paul Campell

Job Title: Chef Manager

I like knowing I help to make a difference on a daily basis in the residents’ lives, and hopefully, I help to brighten up their day.

Claire

Claire Gilbert

Job Title: Housekeeping Manager

My name is Claire Gilbert and I have worked for Quantum Care at Willow Court for 15 years now. I have had multiple job roles, starting as a care worker and leading up to becoming a housekeeping manager. I enjoy my job as I like learning new skills, working as part of a team and meeting residents and their families.

Roxanne

Roxanne Butcher

Job Title: Administrator

I am one of the administrators for Willow Court, I love my job and the fact that no two days are the same. I have worked for Quantum Care for a few years doing different roles within the homes. I love working within the care sector.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willow Court to verify any information. View our terms and conditions. Willow Court has an Enhanced Service - more info.