
Absolutely wonderful setting. My dad looks amazing after just 1 week being hereFrances M(Daughter of Resident/Service User)

Willow Court certainly provides a super quality of care. Thank you.Kath B(Niece of Resident/Service User)

If I ever had to find a care home for myself, I would choose Willow Court.Anthony M(Next of Kin)

Absolutely wonderful setting. My dad looks amazing after just 1 week being hereFrances M(Daughter of Resident/Service User)

Willow Court certainly provides a super quality of care. Thank you.Kath B(Niece of Resident/Service User)

If I ever had to find a care home for myself, I would choose Willow Court.Anthony M(Next of Kin)

Located in a quiet residential area in Harpenden and benefiting from beautiful landscaped gardens, Willow Court offers a range of care services including residential and specialist dementia care, respite care and day care.
Willow Court features a variety of welcoming communal spaces designed for relaxation and socialising. Residents can enjoy comfortable lounges, quiet seating areas and well-appointed dining rooms throughout the home.
A highlight of the home is the Best Friends Café,...
Care Provided by Willow Court
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 81 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require and the type of room you choose.
We are a not-for-profit Community Benefit Society and do not pay dividends to shareholders. All profits are used to deliver high quality care.
The price(s) shown are provided by the care home. Contact Willow Court for full pricing details and T&Cs.
Contact Willow Court to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Quantum Care Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Sarah Adlam (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (81)
- Single Rooms with ensuite Wet Room (20)
Visiting
- Visitors welcome at all times
Parking
- Parking is available on site
Willow Court Reviews (202)
Willow Court has a Review Score of 9.4 (9.425) out of 10, based on 25 reviews in the last 2 years.
Over all time Willow Court has 202 reviews.
Willow Court must be the best care home in the UK. The staff are fantastic, very understanding and respectful in every way. Finance needs an overhaul as it does not understand requests from people.
Wow, thank you very much for that opening statement in your review, very appreciated! The team here try our best every day to ensure we put our residents first. Regarding the comment on finance, this will be looked into and perhaps you can schedule a meeting with the home manager to discuss further. Have a lovely day!
We moved our loved one to Willow Court due to the dementia-friendly ward. We feel that the care is person-centred, and the care home feels stimulating rather than clinical. We were so impressed with the care home that we moved my father in during Covid and recommended it to a friend, who also moved her mother in. Pre-Covid, it had a brilliant community feel. We can't wait till we are all able to visit our loved ones in their new home. We can't thank the staff enough for going above and beyond during these difficult times.
Good day, and thank you for the review, we are happy to hear that your loved one's stay at Willow Court is a good one. The team try their best to ensure all residents are treated with the love and respect they deserve at all times. Have a lovely day!
From the initial contact right through the whole care process, I have found all members of the staff and management to be helpful, supportive, caring and understanding to both ours and the resident's needs. Keeping within the bounds of health and safety for all and reasonable expectation. Every reasonable effort is made to engage residents in activities and provide both internal and external services eg hospital, dental, optical visits and outings. Kept us fully informed as to any problems with Mum's health and condition allowing us peace of mind.
Seasons greetings and thank you so much for your glowing review of our home. We are very proud of the care that our homes deliver and are glad that your mum is enjoying her stay with us at Willow Court. We will pass your comments on to the home and the staff.
The staff at Willow Court have been exceptional with the care of my mother, particularly during this lockdown period. I have received at least weekly written reports about my mother and often telephone calls when their have been issues with her deteriorating health. During lockdown, my mother had a birthday and we the family were allowed to see her through the glass doors at reception. The staff went out of their way to make this visit as happy and enjoyable as possible for us all and it was quite clear my mother was having a very enjoyable day. She also looked very well. This was repeated on the garden visit we were allowed. Given my mother's health issues she looked extremely well and clearly very well cared for. All the staff at Willow Court are a joy to deal with and clearly have the welfare of the residents as their main priority. I have seen all the Facebook posts and nearly everyday something fun is happening, from Elvis day to Prosecco day. Thank you so much.
We are very grateful for this wonderful review highlighting the exceptional care provided by the staff and management at Willow Court and the benefits this has brought to your mother and her family. Your detailed feedback clearly demonstrates that our staff aligns to one of Quantum Care’s Core...
They have managed a hugely difficult situation thoughtfully and with great compassion.
My mum is really happy there and it is thanks to the care team and their attitude and approach and the activities they provide that despite not being able to visit I don't constantly worry about her physical and mental well-being as I did before she went to live there.
Massive thanks to all the team.
Thank you for this wonderful review. Quantum Care is extremely proud of its staff and management, who have continued to deliver high standards of care throughout this difficult period, ensuring residents are kept occupied with interesting activities and that their health and welfare have been top...
I believe Willow Court to be an excellent care home. All the staff are caring and have done a remarkable job, especially during this pandemic. They have carried out their duties in these difficult times with the utmost care and compassion to the residents. I always receive an email every week to let me know how and what my auntie is doing which is of great comfort for me as visiting is not permitted at the moment due to the pandemic.
Thank you for this great review. It is always a pleasure to receive such kind words of praise from satisfied families, regarding the high standards of care and support provided by the staff and management at Willow Court. We are pleased that your Aunt continues to benefit from their excellent care....
My mother has been a resident at Willow Court for a few years now and we are so pleased that we found such a brilliant, caring and committed home for her. There is nothing about Willow Court that I can complain about. The staff are absolutely the best.
Thank you for this wonderful feedback which really does emphasise how great the care is at Willow Court. Our staff take pride in maintaining high standards and genuine pleasure and satisfaction when caring for their residents. We are pleased to hear your mother continues to be happy living here and hope she will enjoy many more years at Willow Court.
The staff are Willow Court were always polite, friendly and courteous to both residents and visitors. They treated everyone with respect and tried to accommodate every need - some in difficult circumstances. The carers were there with a smile/chat when visits became strained. Thank you to everyone.
Thank you for taking the time to write this review. We are pleased that the high quality of care provided to residents, their families, as well as friends, is in evidence throughout the home. We always have our residents’ wellbeing at the centre of all that we do and are proud of the difference we make to everyone who lives and visits Willow Court.
My cousin spent the last two years of his life in Willow Court. Although he wanted to be at home, the staff showed him great affection and really cared for him. His keyworker knew him well and understood how to help him to cope. He found the staff extremely kind. If I ever had to find a care home for myself, I would choose Willow Court.
Thank you for this wonderful praise in support of the high standards of care delivered to all our residents at Willow Court. The patience, passion and dedicated care provided by the carers makes such a vital difference to each and every resident in our care and provides comforting assurance to...
The staff at Willow Court are to be congratulated on the care and attention they give to my husband. The efforts they make to celebrate special dates in the calendar and the decorations are amazing. Thank you.
Thank you for this wonderful review. Our care homes love making a fuss of residents on special occasions as it is a cause for celebration, not just for the guest of honour, but our other residents benefit from joining in the fun and excitement too. The staff at Willow Court really go the “extra mile” at all their events and we are pleased this benefits your husband and other residents too.
Wonderful evening with my son fine dining at Willow Court.
Thank you for your feedback. The Fine Dining events at Willow Court are a tremendous success. The Chef and all the staff go the extra mile to make these so very special for the residents and their families to enjoy and spend quality time together. We look forward to seeing you and your family at the next Fine Dining evening.
The staff at Willow Court are very friendly and extremely kind. My mum is very well cared for. The home itself is very well presented. They make the most of special moments like Christmas, beautiful displays, gifts for residents and bringing joy whenever possible.
Thank you for taking the time to write this positive review, which says it all. The management and staff work hard to deliver wonderful standards of care and enrich the lives of their residents with their amazing events and Fine Dining experiences. We are so pleased that your mother and her family are benefitting from this.
Fabulous night at the Christmas Dinner. Huge amount of effort for the residents, family and friends. The food was excellent. Great fun.
Thank you for this positive feedback about the Christmas Dinner at Willow Court. So pleased to hear that everyone enjoyed themselves. Good food, family, friends and good cheer – a definite recipe for success!
The staff are fab, friendly and caring.
Thank you for this wonderful feedback. The staff at Willow Court will be delighted and grateful to hear about your praise.
The permanent staff are amazing, friendly and make residents feel cared for.
Thank you for this feedback. It’s a pleasure and a privilege to look after and get to know all our residents and the staff at Willow Court excel at this. It is always comforting to hear how happy both our residents and their families are with the genuine quality of the care we provide.
We feel safe leaving mum here and although mum might not always show it, we believe she is very happy here.
Placing a loved one in a care home is never an easy decision for most families, so when one finds a care home that really lives up to expectations, and in many cases beyond, it brings great peace of...
Fabulous staff. So much care and attention is given to my mum. Great variety of events and activities to support residents and their families.
Thank you for this wonderful feedback. It’s always a pleasure to receive such heart-warming praise for Willow Court, its staff and the care they provide, all of which helps to enrich the lives of their residents. We are so pleased to hear your mother is enjoying living here.
My daughter and her husband joined my self and my husband to attend the Christmas Dinner on the evening of 17th December, we had a lovely time and the food was really lovely, the staff were so attentive and good fun. It was a very good start to Christmas well-done everyone.
Thank you for this great feedback. We are so pleased that you and your family enjoyed this Christmas celebration. The Chef and all the staff work hard to make these events a success.
My mother has been here for 5 months. I am very impressed by the care and consideration that all the staff show.
Thank you for this kind review. It is always a pleasure to receive such wonderful praise. We will ensure that this is passed on to the staff at Willow Court, who do such a great job of caring for their lovely residents.
Many thanks for listening and the huge efforts made.
Thank you for this feedback which is much appreciated. Quantum Care prides itself on the quality of staff it employs and their genuine passion to care and support the elderly. Spending time getting to know new residents and focusing on helping them to settle in our homes is hugely important to...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 April 2019Good
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (21) & Events (0)
- 24 Aug 2026
Join us at Willow Court Care Home for our Discovery Day from 10am to 3pm. Tour our welcoming home and explore its homely environment, meet our dedicated team members and...
- 19 May 2026
On Friday 15th May, we proudly marked the conclusion of the Operation Woolly Mammoth campaign with the delivery of 130 handmade blankets to Age UK Hertfordshire. The blankets were received...
- 15 Apr 2026
Spring has arrived across all Quantum Care homes, and our gardens are looking more beautiful than ever. From planting colourful blooms to enjoying peaceful moments outdoors, our residents are making...
There are no upcoming events for Willow Court.
Awards / Recognitions (1)
- 28 Feb 2020Recipient: Quantum Care Ltd
Accreditations
There are no accreditations posted yet for Willow Court.
Meet the Team (3)

The Deputy Home Manager shares responsibility with the Home Manager for running the home. Deputy Managers will each bring their own skill set to the home, some offering more assistance with the business side of things while others focus largely on care. However, whether they look at it from a business or care perspective, the focus of the Deputy is always to ensure that their home is offering the very best quality of life for our residents. Experienced and either holding or working towards their qualifications, Deputy Home Managers are capable and driven to provide the best of everything for their residents.

I like knowing I help to make a difference on a daily basis in the residents’ lives, and hopefully, I help to brighten up their day.

My name is Claire Gilbert and I have worked for Quantum Care at Willow Court for 15 years now. I have had multiple job roles, starting as a care worker and leading up to becoming a housekeeping manager. I enjoy my job as I like learning new skills, working as part of a team and meeting residents and their families.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willow Court to verify any information. View our terms and conditions. Willow Court has an Enhanced Service -more info.