Willow Court

Quantum Care Ltd, Aldwickbury Crescent, Harpenden AL5 5SD
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9.4 201 Reviews
  • Willow Court, Harpenden
Willow Court, conveniently located in Harpenden, offers a range of care services including residential care, specialist dementia care and respite care. In addition, there is a day care centre for older people.

Within the home you'll find welcoming lounges and dining rooms as well as other inviting areas including cosy corners and themed areas. Each of the bedrooms in the home are en-suite and fully furnished. The bedrooms in the home's extension also include showers. All bedrooms benefit from wi-fi connectivity, a nurse call system and a television.

Willow Court has it's own café area, conveniently situated near reception, which is the perfect place to sit and socialise with family and friends over tea, coffee and other refreshments. The French doors of the café open straight onto one of the garden patios, perfect for summer BBQs and parties.

The home's beautiful landscaped gardens include a number seating areas and patios, raised flower beds and a gazebo. A perfect place to relax in during the spring and summer months.

Willow Court has its own dedicated activity worker who ensues that there are plenty of activities for residents to take part in.
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Care Provided by Willow Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 81 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400

Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require.


We are a not-for-profit Community Benefit Society and do not pay dividends to shareholders. All profits are used to deliver high quality care.

These prices are only a guideline, please contact Willow Court to find out the exact price for your requirements.

Contact Willow Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Willow Court to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Coni Anang (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (81)
  • Single Rooms with Ensuite Wet Room (20)

Visiting

  • Visitors welcome at all times

Parking

  • Parking is available on site

Willow Court Reviews (201)

9.4

Willow Court has a Review Score of 9.4 (9.413) out of 10, based on 24 reviews in the last 2 years.
Over all time Willow Court has 201 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Willow Court
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Total of 201, showing 21-40
Review from J T (Respite Resident) published on 11 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everyone has been very helpful and supportive to enable me to return to my home. I came here after a 6 week stay in hospital and 4 operations. They enabled me to get out of bed, wash and dress myself and walk with more confidence.
Thank you.
Reply from Debbie Gilard, Head of Corporate Services at Willow CourtThank you so much for sharing your experience. It means a great deal to us to know that we could support you in your recovery and help you regain your independence after such a challenging time. Our team is committed to providing not just care, but encouragement and practical support every step of the wayso its wonderful to hear how far youve come. We wish you all the very best as you settle back into your own home, and hope youll stay in touch.
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Review from S B (Daughter of Resident) published on 3 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father is in Buttercup & has been for over 2 years. Most of the staff are very good. As most of the management are. A particular staff member is excellent and will always listen to any concerns you may have.
Reply from Debbie Gilard, Head of Corporate Services at Willow CourtThank you for your thoughtful review. We're so glad to hear that your father has received good care in Buttercup over the past two years. Our team is dedicated to providing the best care possible, and we will make sure to pass on your kind words. Your trust and feedback mean a lot to us.
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Review from S M (Daughter of Resident) published on 13 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely place, great relationship with staff. A caring approach to the journey of dementia. Staff really know the residents and are helpful and approachable with needs. Very adaptable to individual requests and care.
Reply from Jo Currell, Marketing and Event Co-ordinator at Willow CourtWe're delighted to hear that you have had a wonderful experience at Willow Court. It's incredibly rewarding to know that our efforts to create a warm and welcoming environment for our residents are being appreciated.
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Review from Celia C (Daughter of Resident) published on 21 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My lovely mother passed away Christmas Eve. The kind and caring staff at Willow Court helped us to spend quality time over the last few days she was with us. She had been at Willow Court for almost eight years and I am so pleased she was able to stay with her Willow Court family at the end.
Reply from Jo Currell, .Marketing and Event Co-ordinator at Willow CourtThank you for recognising the dedication and hard work of our staff. We're honoured to have been able to support your mother during her time with us. Your mother will be dearly missed.
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Review from S B (Daughter of Resident) published on 9 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since mum arrived from the hospital beginning of June she has been comfortable and well looked after. The care and food have been great and we, her daughters have been very pleased with everything.
Reply from Deborah Yadev, Marketing Manager at Willow CourtThank you for your comment. The team at Willow Court are delighted to have your mum stay with us. Have a lovely day!
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Review from M H (Daughter of Resident) published on 23 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although Mum was only in Willow Court Care Home for a short time, she was welcomed by staff and residents immediately. Patience and respect were given to Mum every day and care was exceptional throughout her residency.
Friendly, and caring staff. Thank you.
Reply from Deborah Yadev, Marketing Manager at Willow CourtThank you for your comment. Wishing you and your family well from the team at Willow Court.
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Review from Alison P (Daughter of Resident) published on 7 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sadly, my Dad has now passed away. The home was wonderful. This is what I read out at the funeral.
Willow Court Care Home from the moment I met the manager and was shown around, I knew this was the place for Dad to be looked after. He had better social life than we did, the trips out, the lovely food.
So thank you to all the staff that looked after Dad, he was definitely loved and spoilt.
Dad's favourite carer, such a kind person so caring, spoilt Dad rotten. Always made us smile when we went. I told them I was thinking of moving Dad to another home as a joke, they said I would be out of the home not Dad. You made Dad's life so much better for him and will always be so grateful to you.
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Review from Kath B (Niece of Resident) published on 3 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I just want to express my thanks and appreciation for the care and dedication that the staff give to the residents in the home. My auntie is so content and always seems so happy. We had a family celebration and the staff painted my auntie's nails and made her hair look beautiful for the occasion. Willow
Court certainly provides a super quality of care. Thank you.
Reply from Deborah Yadev, Marketing Manager at Willow CourtThank you very much for those kind words, your auntie is a fantastic woman and we enjoy spending time with her, activities such as manicures for our ladies are always well received and we are content to hear your auntie enjoyed the experience. Have a lovely day and let us know if we can support the family in any way.
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Review from Brian C (Son of Resident) published on 20 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Willow Court for the last two and a half years. Upon arrival, she was made very welcome and shown to her room which overlooks the garden. The staff always make a fuss of her and try to encourage her to attend to the activities on offer. They also take her into the communal
dining room so she can mix with the other residents. Her room is always spotless and contains a number of her personal belongings to make it more like home. I would recommend Willow Court to other elderly people.
Reply from Deborah Yadev, Marketing Manager at Willow CourtGood day and thank you for that review, it really made our day.
Willow Court is one of our older homes and this makes it full to the brim with homeliness, we take great care in the support we provide to all of our amazing residents, the days are filled with activities and meaningful interaction and the evenings with relaxation and companionship. Please have a lovely day!
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Review from Zoe B (Resident) published on 10 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Willow Court makes me feel safe and content. All my needs are met. I feel comfortable on Bluebelle and have made some friends that I can socialise with. I am not afraid to approach the staff as they always listen to what I have to say. I am offered choices and can discuss any problems and make suggestions.
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Review from C R (Daughter of Resident) published on 10 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Willow Court is a very warm, friendly and welcoming care home. In addition, the staff are both kind and have the care, health and well-being of each resident at heart. My father has gained in strength and health since being at Willow Court as the caring staff truly understand the complexities of a chronic
illness such as Parkinson's on top of ageing integrity. The staff want my father to be as independent as possible, whilst also ensuring that his nutrition and hydration are a priority. I am so pleased for my father that he is now at Willow Court.
Reply from Deborah Yadev, Marketing Manager at Willow CourtGood day, and thank you for the review; our team here at Willow Court really try to give that extra support to the wonderful residents.
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Review from Lisa T (Stepdaughter of Resident) published on 10 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My step-dad is in Willow Court and the family have made the best choice for him. The difference in him since the last care home is outstanding, all thanks to the staff and management at Willow Court. It's so nice to see my step-dad happy, well and getting life back in him. He said he is happy, you can't
ask for any more than that. Thank you to all the wonderful staff at Willow Court.
Reply from Deborah Yadev, Marketing Manager at Willow CourtThank you for this lovely review of our home, we take great pride to ensure that all our residents are treated with utmost love and respect at all times. Your stepdad is an amazing man and we wish you all the very best.
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Review from Christobel C (Resident) published on 6 December 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In the short time I have been here, I have been most impressed by the care, attention and meals proved in fact a very happy time.
Reply from Deborah Yadev, Marketing Manager at Willow CourtGood day, and thank you for taking the time to write and send us this lovely review. It is appreciated and will be mentioned to the entire team.
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Review from P D (Husband of Resident) published on 24 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
For the short period of time when my wife moved to Willow Court, I proved to myself what my gut feeling was telling me when I visited the care home for the first time. I saw the welcoming attitude from the management, the staff and the carers. Despite the Covid-19 restriction, they managed to be flexible
with visiting times for relatives of the residents and at the same time maintain the safety and the precautions required. The carers are excellent in their caring responsibilities, always smiling and cheerful under difficult situations. Food and hygiene standards are very high indeed. They made the place very homely for the residents with pictures, paintings and decorations everywhere. I highly recommend the Willow Court care home to anyone with any type of disability. Thank you Willow Court Team.
Reply from Deborah Yadev, Marketing Manager at Willow CourtGood day and thank you for that heartfelt review of our home. Your wife is a wonderful woman and we are lucky to have her with us at Willow court. Continue to visit and let us know if we can assist in any other way. Have a lovely day and thank you.
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Review from J M (Husband of Resident) published on 24 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife was admitted to Willow Court in March 2020 just before the Covid-19 crisis hit the nation and is still a resident there today where she has been cared for to the highest standard by a team of very dedicated, compassionate and professional staff led by an experienced and very competent manager.
This
has been very important during recent months when my wife has experienced major challenges in coping with the stresses and strains of dealing with the escalating nature of her dementia whilst being a resident at Willow Court.
During this period the coordinated and well-managed support that she has received from the Willow Court Care Team on a day to day basis has been an outstanding contribution to the excellent recovery of my wife’s health during recent weeks.
In light of these positive experiences, I would strongly recommend Willow Court to any family requiring professional care for a family member or friend who wants them to reside in happy, compassionate and professional care.
Reply from Deborah Yadev, Marketing Manager at Willow CourtGood day and we can tell that your words are filled with strong emotion. At Willow Court we take our time to ensure all of our residents are treated like family and your wife is a wonderful person. Our staff are well trained and can adapt to most situations that may arise in a care environment so rest assured your wife will always be looked after and at a very high standard. Have a lovely day and thank you once again.
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Review from Stephen B (Son of Resident) published on 24 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Early impressions are very good indeed. My mother (in her late 90s) has moved here from another care home and despite the large upheaval for someone so old, and with advanced dementia, she has settled in rapidly at Willow Court. The care team display a very good understanding of dementia and how it
affects their service users. As a result, their care for people with dementia looks very good. The staff are compassionate, understanding and they care. And this applies to every member of the team I have seen, whatever their role. Perhaps the most striking thing is the sheer humanity of the staff. The team are also very flexible and helpful with relatives as they are with their service users. Overall I'm grateful to the team for helping my mother to settle in - they've done a first-class job.
Reply from Deborah Yadev, Marketing Manager at Willow CourtGood day and thank you very much for taking the time to write and send in that lovely review. At Willow Court, we try our best every day to make our residents feel like part of our family. Our team members are trained to a high standard and it reflects in the level of care they extend every single day. Have a lovely day and thank you once again.
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Review from E L (Resident) published on 25 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly carers. Nice food. Nice care and very good activities.
Reply from Deborah Yadev, Interim Marketing Manager at Willow CourtGood day, and thank you for the review, this is very appreciated by our hard-working and dedicated team. Have a lovely day!
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Review from Christine H (Daughter of Resident) published on 20 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum lived at Willow Court for the last two years of her life. When, due to old age, she was unable to care for herself. All her needs were well cared for, she had help 24/7 and lots of company. Things that had been missing when she lived on near own. The staff are compassionate and caring, which was
very much appreciated during her last few weeks of life. I think they have done very well during this dreadful pandemic. The residents have had plenty of actives provided when family was unable to visit. This took a large weight of my mind. Pre Covid, I was always able to visit and take her out at anytime. I would go in, make a cup of tea and join in the activities with her. I would like to thank all the staff for enhancing Mum’s last couple of years of life.
Reply from Sarah Adlam, Home Manager at Willow CourtThank you for taking the time to review our home and for your lovely comments. I will ensure that they are fed back to the staff, who will very much appreciate them.
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Review from Wendy C (Daughter of Resident) published on 19 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was very grateful to the Willows team for the care and compassion they showed to my Mum, particularly towards the end. Mum had been a resident for two years and had been able to enjoy taking part in the many activities that Willow Court offered. My brother and I were extremely grateful that we were
able to be with Mum at the end, as we know that during the pandemic, many people have not been able to be with their loved ones.
Reply from Deborah Yadev, Interim Marketing Manager at Willow CourtGood day Wendy, thank you for taking the time to send us this review. Please accept sincere condolences from all of us at Willow Court and the Quantum care head office. Your mum was a gem and it was our pleasure spending time with her and the family. Wishing you great healing during this emotional time. Please keep in touch with us, anytime. Kindest regards.
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Review from Keith S (Son of Resident) published on 15 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Willow Court must be the best care home in the UK. The staff are fantastic, very understanding and respectful in every way. Finance needs an overhaul as it does not understand requests from people.
Reply from Deborah Yadev, Interim Marketing Manager at Willow CourtWow, thank you very much for that opening statement in your review, very appreciated! The team here try our best every day to ensure we put our residents first. Regarding the comment on finance, this will be looked into and perhaps you can schedule a meeting with the home manager to discuss further. Have a lovely day!
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Current Review Score: 9.4 (9.413)

Overview of Review Score

The Review Score of 9.4 (9.413) out of 10 for Willow Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.413 for Willow Court is calculated as follows: ( (161 Excellents x 5) + (89 Goods x 4) + (22 Satisfactorys x 3) + (4 Poors x 2) + (5 Very Poors x 1) ) ÷ 281 Ratings = 4.413
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Willow Court is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 81 registered maximum number of service users is 16.2, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (3)

Jo

Jo Messenger

Job Title: Deputy Home Manager

The Deputy Home Manager shares responsibility with the Home Manager for running the home. Deputy Managers will each bring their own skill set to the home, some offering more assistance with the business side of things while others focus largely on care. However, whether they look at it from a business or care perspective, the focus of the Deputy is always to ensure that their home is offering the very best quality of life for our residents. Experienced and either holding or working towards their qualifications, Deputy Home Managers are capable and driven to provide the best of everything for their residents.

Paul

Paul Campell

Job Title: Chef Manager

I like knowing I help to make a difference on a daily basis in the residents’ lives, and hopefully, I help to brighten up their day.

Claire

Claire Gilbert

Job Title: Housekeeping Manager

My name is Claire Gilbert and I have worked for Quantum Care at Willow Court for 15 years now. I have had multiple job roles, starting as a care worker and leading up to becoming a housekeeping manager. I enjoy my job as I like learning new skills, working as part of a team and meeting residents and their families.

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