
meaningful activities, outings and celebrationsJ C(Daughter of Resident/Service User)

Not just a care home but a home full of love, kindness and compassion.Susan S(Daughter of Resident/Service User)

I would like to name each and every carer by name, but the page isn't big enough.Peter L(Son of Resident/Service User)

meaningful activities, outings and celebrationsJ C(Daughter of Resident/Service User)

Not just a care home but a home full of love, kindness and compassion.Susan S(Daughter of Resident/Service User)

I would like to name each and every carer by name, but the page isn't big enough.Peter L(Son of Resident/Service User)

Martin’s House is amongst a populated residential area, close by shops, cafés and transportation links.
It is dedicated to providing professional elderly care in a homely environment where individuals are able to get full enjoyment from their years of retirement. Martin's House offers some of its care provision to people living with dementia, hearing and speech difficulties.
'It’s what’s inside that counts' - Gold Care Homes' new slogan represents what people...
Care Provided by Martins House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please note, our fees are subject to an assessment of an individual's needs and dependencies and are exclusive of FNC if granted. We will discuss funding and fees with you in greater detail during the course of your enquiry so that you are fully informed.
The price(s) shown are provided by the care home. Contact Martins House for full pricing details and T&Cs.
Contact Martins House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Gold Care Homes
- Private Owned
Person in charge
- Julie Farmer (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2010
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Visiting
- Anytime except protected meal times. Meal times are: 12:30-13:30 17:30-18:30 Visitors are more than welcomed to join relatives or friend to have a meal, however, Martins House asks visitors to please advise in advance.
Parking
- Minimal free parking space available
Martins House Reviews (76)
Martins House has a Review Score of 9.7 (9.704) out of 10, based on 16 reviews in the last 2 years.
Over all time Martins House has 76 reviews.
Mum moved to the home in early 2023. The staff were so understanding and patient, and we soon had the 'old mum' back for a while. She wasn't the easiest of residents; her strong will and wry humour were understood too. When the end came in late 2025, the end-of-life care was the best we could have wished for. All of the staff were so professional and caring. All her family will be forever grateful for the care Mum received in those last couple of weeks. Thank you, Martins House and all the staff!
Thank you for sharing such a heartfelt review about your mum's time at Martins House.
It's lovely to hear that the team took the time to understand her personality, her sense of humour and what made her uniquely her. We know that those relationships are so important, and it's wonderful to know...
All the staff are very polite and helpful. We couldn't have done without them.
Thank you for your kind words. Your feedback means a great deal to us, and we're so pleased the team have been there for you and your family.
Thank you again for taking the time to share your experience.
Best wishes,Julie
Happy Mum, happy me!
Thank you for sharing your kind words about our team and home. We understand what a big change it must have been for both you and your mother, especially with the uncertainty that can come with moving to a new home. It's wonderful to hear that she has settled in so quickly and is feeling happy and...
My husband stayed at Martins House for the first time two years ago. This is his second respite there. Sadly, he has deteriorated a great deal with Alzheimer's, but all the staff have been so kind to him. I would especially like to mention JoAnne, who has been so helpful and also carers Gary and Ash. Plus a mention to Traci, the tea trolley lady. Thank you to you all.
I was visiting a very good friend staying on respite who sadly has alzeimers and constantly paces - initially it was a stranger environment and from what I saw the staff were all excellent its a very challenging job and I too have had experience of it. As human beings it affects staff probably emotionally. Its mentally very tiring 5 * for Martins House. Clean lovely caring environment. The establishment is very well run.
Thank you for your kind words and for sharing your view of our home. Best wishes, Julie
The care home have looked after my stepdad for four years and during this period I cannot fault the care they have given him. He has been well looked after from day one and always treated with great fondness.
Thank you for taking the time to share your experience of Martins House. It's lovely to hear that your stepdad has been so well cared for over the past four years.
Knowing that he has been looked after with such fondness and consistency from the very beginning means a great deal to us. The team...
The staff are excellent. Kind, patient and caring to the residents and there are interesting and enjoyable events each day that residents are gently encouraged to participate in .
Very happy with Mum living at Martins House as I know she is in safe and caring hands.
Thank you for taking the time to share your experience of our home. It is our privilege to care for your mum. Best wishes, Julie
I cannot speak more highly about all the staff at Martins House. Under the kind and dedicated guidance of the management my mum is receiving the best care, kindness and dedication from everyone at Martins House. I would recommend MH without hesitation.
Thank you for your recommendation, we really apperciate your kind comments. Julie
Cannot fault anything. Staff wonderful. Patience and dignity shown at all times.
Thank you for taking the time to review our home and for your kind comments. Julie
Martins House is a special place for genuine care and concern. My husband has been very well looked after since day one. I couldn't feel happier than he's in their care. Every member of staff is involved in one way or another and treat my husband with we and care. Thank you.
Thank you for your lovely review. Warm wishes, Julie
The staff were very helpful to me on arrival, whilst there and on leaving, The resident I visited also spoke fondly of the care and attention she receives. I stood on the alarm mat by accident and also asked for a coffee, both events were dealt with swiftly, courteously and with a smile.
Best care home going, staff very helpful, nothing too much trouble. My aunt loves it here. Never had any problems so can't fault anything. They look after very well.
Thank you for your lovely review! I am pleased your aunt is happy and settled with us.
The team at Martins House looked after my partner for two weeks when I was away for work. The care they gave him was exemplary. They were hugely professional, yet most of all welcoming, friendly and have time for every resident and their specific needs. Martins House is spacious and airy. There is a garden and conservatory. It is spotlessley clean and fresh I recommend Martins House wholeheartedly.
Thank you for taking the time to leave us a review and for your kind words.
We did not choose martins house 3 and a half years ago, mum came in for respite. The staff are amazing and mum loved it so despite being 40 minutes away from us all, we decided to keep her there. It was the best decision we could have made. She, and we, have been so impressed by the care and love she receives. If there was a six star rating we would give it
Thank you for your kind words! Warm Regards, HM
Mum was looked after throughout her stay until her peaceful end in December. The staff at Martins House were warm, attentive, kind, caring and genuine. Acting promptly when Mum's condition changed, always kept us up to date, asked for medical intervention and accompanied hospital appointments, arranged meaningful activities, outings and celebrations in an active way. Always encouraged Mum and respected her wishes. We knew she was safe and well-loved. Thank you all.
Thank you so much for your kind words, it was our pleasure to care for your Mum. With warmest regards, Julie
I could not have been more worried about my mother going into respite care as she was battling dementia but what I found when I arrived was truly wonderful. My mum has now become a resident due in no small part to the kind caring staff. They had so much time for me, my brother and my mum and the positive way in which the treated my mum was so heartwarming. At a time when all you do is worry, they have taken all our stress away knowing how well cared for she is. We cannot thank them enough.
The care home manager has built a fabulous team of outstanding carers, together with two other staff members in particular, I would like to name each and every carer by name, but the page isn't big enough. The whole caring team at Martins House go beyond their remit in the kindness and professionalism they shower on the lucky residents who are looked after as if it is one big happy family at Martins House. Residents are so so lucky being at Martins House.
Thank you for your wonderful feedback. We're thrilled to hear that the entire team at Martins House have made such a positive impact. Your recognition of their efforts means a lot to us.
My mum arrived after a traumatic experience, finding her partner dead. Her meds were all over the place, but Martinhs House gave her her confidence and strength back.
Everyone is truly amazing; we will miss you so much.
Dear Maria, we deeply appreciate your heartfelt words about the care provided to your mum at Martins House. Warm regards,
The carers treat everyone as an individual with their own personal needs and personality.
Everyone involved in my mum's care and well-being were wonderful and treated her with respect.
Thank you Martins House, I appreciate everything you did not only for Mum but also for helping me through the transition into the care home life.
Thank you for your feedback! We're delighted to hear about your positive experience with us.
Martins House is a safe place for my Mum to live. I know she is loved and cared for by the amazing staff my sister and I like to think of as extended family. It’s not only the highest standard of care Mum receives it’s the cleanliness of the home and the home cooked food prepared and served on a daily basis!
Thanks guys for taking care of our lovely Mum!
Thank you for your kind words! We're delighted to hear that your Mum is well-cared for at Martin's House. Your feedback means a lot to us, and we'll continue to provide the highest standard of care, cleanliness, and delicious home-cooked meals. Kind regards.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 October 2018Good
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (16) & Events (1)
- 14 Jul 2026
Our wonderful residents from Martins House enjoyed a wonderful day out on Tuesday 17th June as we took a small group to Fairlands Valley Park in Stevenage for a relaxing...
- 13 Jul 2026
We were delighted to support a small group of our residents with a personalised afternoon outing to Marks and Spencer, creating the perfect opportunity for one to one time away...
- 18 Dec 2025
Residents from Martins House were delighted to be invited to St Joseph’s Church in Stevenage for their annual Christmas pantomime, a charming children’s production of Aladdin. Six residents joined the...
- 08 Aug 2026Organiser: Martins House
Awards / Recognitions (11)
- 30 Jan 2026Recipient: Gold Care Homes
- 09 Mar 2023Recipient: Martins House
- 28 Feb 2020Recipient: Gold Care Homes
Accreditations
There are no accreditations posted yet for Martins House.
Meet the Team (1)

She has completed many different NVQ’s in different areas and has her diploma LEVEL 5 in Health & Social Care. Recently in 2019, her home Martins House was rated overall Good by CQC and Outstanding in Responsive under her leadership, which was a great achievement for the home, and for Julie.
Frequently Asked Questions about Martins House
What types of Care is Martins House registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Martins House have?
There are 60 Single Rooms.
What are the Facilities & Services at Martins House?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Martins House to the centre of Stevenage?
1.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Martins House to verify any information. View our terms and conditions. Martins House has an Enhanced Service -more info.