Mountbatten Lodge

Quantum Care Ltd, Old Crabtree Lane, Hemel Hempstead HP2 4EX

Purpose-built for the provision of skilled elderly care, Mountbatten Lodge is situated in a pleasant area of Hemel Hempstead in close proximity to nearby transport routes and other amenities.

The home is separated into four separate living units, providing both residential and dementia care. Each bedroom has en-suite facilities and for those who enjoy the outdoors, there is a sensory garden as well as a fish pond.

The expert care t Mountbatten Lodge includes a varied activities programme that allows residents to indulge themselves in a number of hobbies and interests.

Group: Quantum Care Ltd

Person in charge: Chinwe Okwuka (Home Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): Punjabi Mirpuri, German, Hindi, Panjabi, Punjabi, Urdu

Single Rooms: 60

Rooms with ensuite WC: 60

Fees information:

Personal Care Single from £840 - this price is only a guideline, a final price will be provided following a needs assessment carried out by the home's management team.

Facilities & Services: Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Open visiting policy

Parking:

On-site parking

Latest Care Quality Commission* Report on Mountbatten Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Mountbatten Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Mountbatten Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.64 for Mountbatten Lodge is calculated as follows: ( (135 Excellents x 5) + (54 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 197 Ratings = 4.64

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.917 Points relating to the number of positive Reviews for Mountbatten Lodge is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 11 Reviews ÷ 12 Target = 0.917

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Mountbatten Lodge has a Review Score of 9.6 (9.557) from 17 Reviews


Average Ratings

  • Excellent
    12
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Mountbatten Lodge?

  • Extremely LIKELY
    14
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Mountbatten Lodge

  • Daughter of Resident/Service User
    5
  • Wife of Resident/Service User
    4
  • Husband of Resident/Service User
    2
  • Relative of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • more

No complaints whatsoever - a pleasure to visit.

How likely would you be to recommend Mountbatten Lodge? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I am very satisfied with the care and attention my wife receives in Mountbatten Lodge. The staff are kind and attentive. Although my wife complains "nothing happens" or "I'm bored" I am sure this is a symptom of her complaint rather than the lack of activities.

How likely would you be to recommend Mountbatten Lodge? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

I can only say that my husband has received the best of care and attention in the 5 and a half years he has been on Mountbatten Lodge. I think the caring is marvellous and the office staff are always there to hear any problems we may have.

How likely would you be to recommend Mountbatten Lodge? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

When my father arrived at Mountbatten Lodge he was so weak, he was having trouble walking and hardly eating and speaking. we had been caring for him at home and thought we were providing the best care. Until he came here. They have given him back his independence and care for him like a member of the family. He is very happy and loves the staff who treat him wonderfully. They also support us and understood how we felt. I highly commend and recommend Mountbatten Lodge

How likely would you be to recommend Mountbatten Lodge? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

My mother seems so much happier now she has come to Mountbatten and the staff are so friendly and so helpful. She needed the stimulation of activities. I am happy with the overall care she is given.

How likely would you be to recommend Mountbatten Lodge? Extremely Likely

Overall Standard

Care / Support

Treated with Dignity

Staff

Management

Rooms

Average Rating:   4.8 out of 5

Happy with all aspects of care.

How likely would you be to recommend Mountbatten Lodge? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

Lovely home. Been here 6 months. Very nice staff, warm and inviting.

How likely would you be to recommend Mountbatten Lodge? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Generally very good, the staff are loving and caring. The bad points are things get lost hearing aids, glasses, teeth and even a wheelchair.

How likely would you be to recommend Mountbatten Lodge? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   3.7 out of 5

On my review, I found the chap very understanding and caring and was in no rush.

How likely would you be to recommend Mountbatten Lodge? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

All staff at Mountbatten Lodge are excellent. Very caring, treating all residents with love and dignity.
Staff seem to know all the residents and family members by name even if working on different units.
My husband is well looked after and content.

How likely would you be to recommend Mountbatten Lodge? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Staffed by lovely people with good facilities.
The only problem is items constantly go missing - I do not mean stolen.
Teeth, hearing aids, glasses (spectacles), wheelchair or its foot plates.

How likely would you be to recommend Mountbatten Lodge? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4 out of 5

Tilly Leitao, Customer and Sales Co-ordinator at Mountbatten Lodge responded to this review on 21 Jul 2017:

Thank you for your kind comments regarding the staff and facilities within Mountbatten Lodge. Our staff take great pride in delivering high levels of care and support to all their residents.

We strive to ensure that all personal items are looked after, so it is regrettable to hear that some items have been temporarily misplaced, such as the wheelchair and the glasses. Should similar incidents occur in the future, we would be grateful if these could be brought to the attention of the Home Manager or their Deputy immediately so that they can resolve the matter quickly.

Mountbatten Lodge is a very friendly and welcoming environment. The care staff are helpful and supportive and always willing to go the extra mile.
The manager was extremely welcoming and we felt that she was approachable and easy to talk to.
We felt that the residents are very happy and settled in their home and my auntie is comfortable which gives us comfort as a family.

How likely would you be to recommend Mountbatten Lodge? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I often visit my aunt who resides at the Mountbatten Lodge. The change in management has been a breath of fresh air. The home has been blessed with the new manager who is a real asset to the company. Keep up the great work, my aunty loves her home and we enjoy visiting. Outstanding care, outstanding cleanliness and amazing food. Thank you for all your great work.

How likely would you be to recommend Mountbatten Lodge? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My mother-in-law has been in this home since November of last year occupying an enablement room since going in there she has come on leaps and bounds and is now awaiting a permanent placement. The staff and carers are all very caring and she gets on well with everyone. I have to say that the food here is I think exceptional. The chef seems to understand what people want and is very accommodating. Having had previous experience of care I have found this one of the nicest especially in view of all the bad press these days

How likely would you be to recommend Mountbatten Lodge? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.5 out of 5

I would just like to mention that I am very pleased with the complete care my husband has been receiving at the Mountbatten Lodge since April 2016, which is entirely due to the care and hard work of the excellent staff on duty.

I also would like to mention the good food which is prepared on the premises and always arrives nice and hot and there are always several choices for the clients to choose from.
I have no complaints whatsoever except that the resident's staff deserve more of a mention for the hard work they are doing.

How likely would you be to recommend Mountbatten Lodge? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My mum has been at Mountbatten Lodge for over 8 years. She is very well looked after and even loved. I would really recommend Mountbatten Lodge to anyone who has a loved one that needs extra care in their later years. I can go and see my mum and when I leave her I know she is well looked after. I have every confidence in Mountbatten Lodge and very happy we chose Mountbatten Lodge XX.

How likely would you be to recommend Mountbatten Lodge? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

My mum has been at Mountbatten Lodge for 8 years. We are very happy with her care and she is well loved by the staff.

How likely would you be to recommend Mountbatten Lodge? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

Submit a Review for Mountbatten Lodge

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

3 Bed Vacancies

posted 19 hours ago

3 Residential Care

Awards / Recognitions

There are currently no awards/recognitions posted yet for Mountbatten Lodge

Job Vacancies

Staff Profiles

No image found

Julie Churchill

Job Title: Registered Home Manager

Description:

Specialisms
Julie Churchill has a great deal of experience in the elderly care sector. She recently came to Mountbatten Lodge from a Deputy Post in Luton and is working towards her Registered Managers Award
Qualifications
Trish has received extensive training in providing Dementia care services and holds the Registered Managers Award.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Mountbatten Lodge