
we visited 6 care homes in the area - Mountbatten Lodge stood head and shoulders above the rest.Phil W(Son of Resident/Service User)

From Day one Dad was happy and settled and had his sparkle backTony D(Son of Resident/Service User)

This care home is amazing!Catherine T(Daughter of Resident/Service User)

we visited 6 care homes in the area - Mountbatten Lodge stood head and shoulders above the rest.Phil W(Son of Resident/Service User)

From Day one Dad was happy and settled and had his sparkle backTony D(Son of Resident/Service User)

This care home is amazing!Catherine T(Daughter of Resident/Service User)

Mountbatten Lodge is a purpose-build care home that's situated in a quiet residential area with a retail park within walking distance. The home offers residential care, specialist dementia care and respite care.
Within the home you'll find a number of inviting lounges and dining rooms as well as other welcoming communal areas. The home also benefits from a café which is the perfect place to sit and socialise with friends and...
Care Provided by Mountbatten Lodge
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require and the type of room you choose.
We are a not-for-profit care organisation and do not pay dividends to shareholders. All profits are used to deliver high quality care.
The price(s) shown are provided by the care home. Contact Mountbatten Lodge for full pricing details and T&Cs.
Contact Mountbatten Lodge to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Quantum Care Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Beth Hoskins(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (60)
Visiting
- Open visiting policy
Parking
- On-site parking
Mountbatten Lodge Reviews (106)
Mountbatten Lodge has a Review Score of 9.9 (9.898) out of 10, based on 22 reviews in the last 2 years.
Over all time Mountbatten Lodge has 106 reviews.
There is always a member of staff close by for my relatives needs. My relative is living with dementia, but she knows the staff are there to help her.
Whenever I have voiced minor concerns - staff ensure the concern is addressed promptly.
The other residents appear calm and content which reflects good care.
All comments are welcome and we appreciate honest opinions about our home.
Our care team are highly trained and experienced and would continue to offer the very best they can to everyone.
Have a lovely day!
Can not praise the staff enough. They are all kind and caring and go above and beyond to care for the residents. They bring so much joy to residents, spending time with them and finding new ways to entertain them. The home is always clean and well-maintained. They keep us, the family, up to date with everything happening both in the home and with my nan. We sleep a lot better knowing Nan is in their care, being well looked after, physically, mentally and emotionally. It really is a joy to go in for my weekly visit. Can't thank them all enough and would recommend Mountbatten Lodge to everyone who needs their loved ones looked after.
Your Nan is an amazing woman and we are lucky to have her with us.
Have a lovely day!
In Mum's first week of being there, she was invited to the Theatre to see Jersey Boys, which she still talks about today.
I can honestly say that my mum is extremely happy there. All the staff are extremely caring and helpful. There always seem to be lots of activities they can take part in. Last week they held a dementia meeting that relatives or friends could attend which was very interesting.
Mountbatten Lodge is absolutely perfect for my mum.
We are extremely happy with the level of care provided and we hope you continue to support us in all ways.
Have a lovely day!
The staff are all extremely attentive and caring, always making sure that my Nan feels comfortable and well-cared for. They take the time to get to know all the residents personally, which helps them provide more individualised care and support. The activities are fantastic, ranging from arts and crafts, zoo outings, animal therapy and even visits from Elvis! There is always something on offer, which makes for a happy, fun environment.
Mountbatten Lodge has a manager who is exceptional. Her dedication to ensuring that the resident's needs are always met and exceeded is inspiring, and we are grateful for all the support she has given to our family over the past year.
My Mum loved her time in the care home, she laughed daily and received care beyond expectations while remaining professional. The commitment to all residents was second to none and it was clear the devotion was genuine. They support the residents and family members with true compassion and dignity. The staff are worth their weight in gold. Well done team.
Thank you very much for the review, we are very appreciative. Have a lovely day!
My mother was a resident here, she sadly passed away in April. The care given to her throughout her time here was of a high standard. The carers were kind and developed a strong bond with Mum enabling her to feel happy and safe and she was well looked after.
Sincere condolences on the passing of your mother, she was an amazing woman and we miss her.
Have a good day!
This care home is amazing! All the team treat residents with such dignity and care. Since my father moved in I feel I have also become part of this community! Everyone knows my father and his needs so well - nothing is ever too much trouble. He is happy here and is overwhelmed by all the kindness he is shown on a daily basis. Everyone here smiles and enjoys being a part of Mountbatten Lodge.
Good day and thank you for that uplifting review of our care home. Your father is a wonderful man and we enjoy spending time with him. Have a lovely day!
My mother was a resident at Mountbatten Lodge for over 9 years until she died there this year in June. I couldn't praise the staff and management enough and would highly recommend the home to anyone in the area looking for full-time care or respite care. The cleanliness, quality of the staff and 24-hour care given, was excellent. Even the cost was reasonable compared to other care homes.
Thank you for the review and condolences to the family.
I always find the staff courteous and caring. They all provide great care to my mother who never had a bad word to say about them either. Mum enjoys the activities and her food. The lodge itself is pleasant but perhaps could do with a lick of paint here and there. Overall I would say that Mum is happy and extremely well cared for and that makes her family happy!
The feedback on the maintenance is appreciated, there was scheduled work to be carried out but, the pandemic made it quite challenging as Government regulations restricted visitors to the building. We are hoping to upgrade some of...
I would like to say a huge thank you to everyone at Mountbatten Lodge for the wonderful jubilee funtion they put on for residents and their families today. The wonderful food and homemade cakes were amazing all the nurses and care staff from the cleaners and upwards went out of their way to make this a memorable day for residents and family once again thank you very much for a wonderful day.
Good day and thank you for sending us this heartwarming review of your experience at our home. We are extremely proud of our team here and feedback such as this reminds us we are doing something right. Have a lovely day!
The whole presentation of corridors and rooms etc was excellent.
Good day and thank you for taking the time to send us this review. We are extremely proud of Mountbatten Lodge and I am certain the team would be especially happy to read your comments. Have a lovely day!
Mum was very well looked after during her short stay here. Staff were very friendly and helpful and one in particular enabled video calls using her phone, for which we were very grateful.
Good day and thank you for the review on Mountbatten Lodge, we are especially proud of this home and we try every day to ensure all of our residents are treated kindly and with respect. Have a lovely day and thank you once again.
My husband is being very well cared for during his convalescence. The staff are all very caring and friendly.
Thank you for this lovely review. It is a privilege and a pleasure to be able to look after and care for your husband during his convalescence with us and make a positive impact on his wellbeing. Our staff will be delighted to read your praise. Thank you once again.
My grandmother is very happy and settled here.
Good day and thank you for the review, we are happy to hear that your grandmother is content. Have a great day!
Lots of loving care given. Friendly staff.
Good day and thank you for taking the time to send us a lovely review. Have a great day!
Staff are always helpful and happy displaying a caring nature.
Good day and thank you for taking the time to send us a review, we are happy to hear these comments and they will be relayed to all members of the team. Have a great day!
Mountbatten Lodge offered Mum a good home whilst on a discharge to assess basis, the carers were wonderful
Good day and thank you for taking the time to send us a lovely review, it was a pleasure supporting your loved one at our home, we hope to see the family again one day.
The staff at Mountbatten Lodge have been so supportive and caring to my nan. They have also gone above and beyond with keeping our family informed - sending us regular photos of my nan, arranging video calls etc. My nan says that she likes all of the staff, she likes the food - and that everything is very clean! My nan seems to be happy and settled and she feels safe - we are grateful to the staff for all their work!
Good day and thank you for taking the time to review us. At Mountbatten Lodge we try our best to ensure our residents are supported in all areas. The chef is especially proud of the menu choices and we will take these comments on board at our next meeting. Kind Regards.
Very professional yet personal management and staff care, creating an environment for residents (and their families) that really does feel like home.
Thank you for taking the time to write this review and for your kind comments. The management and staff at Mountbatten Lodge are passionate about delivering quality and personalised care to each of their residents throughout these challenging times and will very much appreciate your recognition of this.
Excellent, friendly and professional staff members. Have total confidence in them.
Thank you for the review and I will definitely extend your comments to the team. Have a lovely and safe day.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 June 2019Good
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (19) & Events (0)
- 19 May 2026
On Friday 15th May, we proudly marked the conclusion of the Operation Woolly Mammoth campaign with the delivery of 130 handmade blankets to Age UK Hertfordshire. The blankets were received...
- 15 Apr 2026
Spring has arrived across all Quantum Care homes, and our gardens are looking more beautiful than ever. From planting colourful blooms to enjoying peaceful moments outdoors, our residents are making...
- 03 Feb 2026
DJ AG is an open format DJ and is known online, particularly on TIKTOK, for his live music sets with the public, celebrities and care homes! Staff at Mountbatten Lodge,...
There are no upcoming events for Mountbatten Lodge.
Awards / Recognitions (1)
- 28 Feb 2020Recipient: Quantum Care Ltd
Accreditations
There are no accreditations posted yet for Mountbatten Lodge.
Meet the Team (4)

I know how fortunate I am, as the Home Manager to be able to care for those at Mountbatten Lodge. I am passionate about my resident's care and happiness and ensuring that their needs are always met.

My name is Hannah, and I'm the Deputy Manager of Mountbatten Lodge. I have been working at Mountbatten for many years and love making a positive difference to the lives of my residents.

I love being able to take my passion for food and cooking and make a difference in the lives of the residents here at Mountbatten Lodge.

My job as a Housekeeping Manager allows me to be creative and effective whilst I manage my team of housekeepers to maintain high standards within the home. Quantum care allows me to enhance my talents whilst enabling me to gain positive relationships with our residents at Mountbatten Lodge.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mountbatten Lodge to verify any information. View our terms and conditions. Mountbatten Lodge has an Enhanced Service -more info.