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Mountbatten Lodge

Quantum Care Ltd, Old Crabtree Lane, Hemel Hempstead, Hertfordshire HP2 4EX
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we visited 6 care homes in the area - Mountbatten Lodge stood head and shoulders above the rest.Phil W(Son of Resident/Service User)
Mountbatten Lodge, Hemel Hempstead
From Day one Dad was happy and settled and had his sparkle backTony D(Son of Resident/Service User)
Mountbatten Lodge, Hemel Hempstead
This care home is amazing!Catherine T(Daughter of Resident/Service User)
Mountbatten Lodge, Hemel Hempstead

Mountbatten Lodge is a purpose-build care home that's situated in a quiet residential area with a retail park within walking distance. The home offers residential care, specialist dementia care and respite care.

Within the home you'll find a number of inviting lounges and dining rooms as well as other welcoming communal areas. The home also benefits from a café which is the perfect place to sit and socialise with friends and...  

Care Provided by Mountbatten Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,331N/A

Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require and the type of room you choose.

We are a not-for-profit care organisation and do not pay dividends to shareholders. All profits are used to deliver high quality care.

Contact Mountbatten Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Beth Hoskins(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)

Visiting

  • Open visiting policy

Parking

  • On-site parking

Mountbatten Lodge Reviews (106)

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9.9

Mountbatten Lodge has a Review Score of 9.9 (9.898) out of 10, based on 22 reviews in the last 2 years. Over all time Mountbatten Lodge has 106 reviews.

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Showing 106 reviews matching selected criteria
Review from K N (Granddaughter of Resident) published on 9 June 2023 Submitted via Website
Overall Experience
Staff are always welcoming, kind and attentive.
There is always a member of staff close by for my relatives needs. My relative is living with dementia, but she knows the staff are there to help her.
Whenever I have voiced minor concerns - staff ensure the concern is addressed promptly.

The other residents appear calm and content which reflects good care.

Reply from Deborah Yadev, Marketing Manager at Mountbatten Lodge
Thank you for taking the time to send us this review.
All comments are welcome and we appreciate honest opinions about our home.
Our care team are highly trained and experienced and would continue to offer the very best they can to everyone.

Have a lovely day!

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Review from Gemma S (Granddaughter of Resident) published on 9 June 2023 Submitted via Website
Overall Experience

Can not praise the staff enough. They are all kind and caring and go above and beyond to care for the residents. They bring so much joy to residents, spending time with them and finding new ways to entertain them. The home is always clean and well-maintained. They keep us, the family, up to date with everything happening both in the home and with my nan. We sleep a lot better knowing Nan is in their care, being well looked after, physically, mentally and emotionally. It really is a joy to go in for my weekly visit. Can't thank them all enough and would recommend Mountbatten Lodge to everyone who needs their loved ones looked after.

Reply from Deborah Yadev, Marketing Manager at Mountbatten Lodge
Thank you for the lovely review, we are very appreciative. Your kind words will be shared at the next staff meeting.
Your Nan is an amazing woman and we are lucky to have her with us.

Have a lovely day!

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Review from Angie H (Daughter of Resident) published on 9 June 2023 Submitted via Website
Overall Experience
My mum has been a resident at Mountbatten Lodge now for seven months.
In Mum's first week of being there, she was invited to the Theatre to see Jersey Boys, which she still talks about today.
I can honestly say that my mum is extremely happy there. All the staff are extremely caring and helpful. There always seem to be lots of activities they can take part in. Last week they held a dementia meeting that relatives or friends could attend which was very interesting.

Mountbatten Lodge is absolutely perfect for my mum.

Reply from Deborah Yadev, Marketing Manager at Mountbatten Lodge
Thank you so very much, this is indeed a fantastic review for our home.
We are extremely happy with the level of care provided and we hope you continue to support us in all ways.

Have a lovely day!

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Review from Christine H (Granddaughter of Resident) published on 8 June 2023 Submitted via Website
Overall Experience
My Nan’s been living at Mountbatten Lodge for over a year now, and I have to say I am always grateful she made the move there as I know she is safe and well looked after. The home is always clean, and the facilities are well laid out making it feel truly welcoming and homely.
The staff are all extremely attentive and caring, always making sure that my Nan feels comfortable and well-cared for. They take the time to get to know all the residents personally, which helps them provide more individualised care and support. The activities are fantastic, ranging from arts and crafts, zoo outings, animal therapy and even visits from Elvis! There is always something on offer, which makes for a happy, fun environment.

Mountbatten Lodge has a manager who is exceptional. Her dedication to ensuring that the resident's needs are always met and exceeded is inspiring, and we are grateful for all the support she has given to our family over the past year.

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Review from Tony P (Son of Resident) published on 8 June 2023 Submitted via Website
Overall Experience

My Mum loved her time in the care home, she laughed daily and received care beyond expectations while remaining professional. The commitment to all residents was second to none and it was clear the devotion was genuine. They support the residents and family members with true compassion and dignity. The staff are worth their weight in gold. Well done team.

Reply from Deborah Yadev, Marketing Manager at Mountbatten Lodge

Thank you very much for the review, we are very appreciative. Have a lovely day!

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Review from J P (Daughter of Resident) published on 5 June 2023 Submitted via Website
Overall Experience

My mother was a resident here, she sadly passed away in April. The care given to her throughout her time here was of a high standard. The carers were kind and developed a strong bond with Mum enabling her to feel happy and safe and she was well looked after.

Reply from Deborah Yadev, Marketing Manager at Mountbatten Lodge
Good day and thank you for the review.
Sincere condolences on the passing of your mother, she was an amazing woman and we miss her.

Have a good day!

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Review from Catherine T (Daughter of Resident) published on 20 May 2023 Submitted via Postal Card
Overall Experience

This care home is amazing! All the team treat residents with such dignity and care. Since my father moved in I feel I have also become part of this community! Everyone knows my father and his needs so well - nothing is ever too much trouble. He is happy here and is overwhelmed by all the kindness he is shown on a daily basis. Everyone here smiles and enjoys being a part of Mountbatten Lodge.

Reply from Deborah Yadev, Marketing Manager at Mountbatten Lodge

Good day and thank you for that uplifting review of our care home. Your father is a wonderful man and we enjoy spending time with him. Have a lovely day!

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Review from Robert C (Son of Resident) published on 11 January 2023 Submitted via Postal Card
Overall Experience

My mother was a resident at Mountbatten Lodge for over 9 years until she died there this year in June. I couldn't praise the staff and management enough and would highly recommend the home to anyone in the area looking for full-time care or respite care. The cleanliness, quality of the staff and 24-hour care given, was excellent. Even the cost was reasonable compared to other care homes.

Reply from Deborah Yadev, Marketing Manager at Mountbatten Lodge

Thank you for the review and condolences to the family.

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Review from Phil C (Son of Resident) published on 22 July 2022 Submitted via Postal Card
Overall Experience

I always find the staff courteous and caring. They all provide great care to my mother who never had a bad word to say about them either. Mum enjoys the activities and her food. The lodge itself is pleasant but perhaps could do with a lick of paint here and there. Overall I would say that Mum is happy and extremely well cared for and that makes her family happy!

Reply from Deborah Yadev, Marketing Manager at Mountbatten Lodge
Good day and thank you for taking the time to send in this review.

The feedback on the maintenance is appreciated, there was scheduled work to be carried out but, the pandemic made it quite challenging as Government regulations restricted visitors to the building. We are hoping to upgrade some of...  

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Review from Mary W (Resident / Service User) published on 20 June 2022 Submitted via Website
Overall Experience

I would like to say a huge thank you to everyone at Mountbatten Lodge for the wonderful jubilee funtion they put on for residents and their families today. The wonderful food and homemade cakes were amazing all the nurses and care staff from the cleaners and upwards went out of their way to make this a memorable day for residents and family once again thank you very much for a wonderful day.

Reply from Victoria Cookson, Marketing Coordinator at Mountbatten Lodge

Good day and thank you for sending us this heartwarming review of your experience at our home. We are extremely proud of our team here and feedback such as this reminds us we are doing something right. Have a lovely day!

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Review from Linda B (Daughter of Resident) published on 6 January 2022 Submitted via Postal Card
Overall Experience
I visited my mother on two separate occasions and was very impressed with all the staff, from the minute that I arrived, during my visit and as we left. I work in a care home in the west country and I wish it was to the same standards as Mountbatten Lodge.

The whole presentation of corridors and rooms etc was excellent.

Reply from Deborah Yadev, Marketing Manager at Mountbatten Lodge

Good day and thank you for taking the time to send us this review. We are extremely proud of Mountbatten Lodge and I am certain the team would be especially happy to read your comments. Have a lovely day!

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Review from Alison L (Daughter of Resident) published on 24 November 2021 Submitted via Postal Card
Overall Experience

Mum was very well looked after during her short stay here. Staff were very friendly and helpful and one in particular enabled video calls using her phone, for which we were very grateful.

Reply from Deborah Yadev, Marketing Manager at Mountbatten Lodge

Good day and thank you for the review on Mountbatten Lodge, we are especially proud of this home and we try every day to ensure all of our residents are treated kindly and with respect. Have a lovely day and thank you once again.

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Review from S P (Wife of Resident) published on 30 July 2021 Submitted via Postal Card
Overall Experience

My husband is being very well cared for during his convalescence. The staff are all very caring and friendly.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Mountbatten Lodge

Thank you for this lovely review. It is a privilege and a pleasure to be able to look after and care for your husband during his convalescence with us and make a positive impact on his wellbeing. Our staff will be delighted to read your praise. Thank you once again.

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Review from Patrick B (Grandson of Resident) published on 16 July 2021 Submitted via Postal Card
Overall Experience
Very friendly staff.

My grandmother is very happy and settled here.

Reply from Deborah Yadev, Interim Marketing Manager at Mountbatten Lodge

Good day and thank you for the review, we are happy to hear that your grandmother is content. Have a great day!

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Review from Christine T (Sister of Resident) published on 16 July 2021 Submitted via Postal Card
Overall Experience

Lots of loving care given. Friendly staff.

Reply from Deborah Yadev, Interim Marketing Manager at Mountbatten Lodge

Good day and thank you for taking the time to send us a lovely review. Have a great day!

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Review from Emma C (Daughter of Resident) published on 16 July 2021 Submitted via Postal Card
Overall Experience

Staff are always helpful and happy displaying a caring nature.

Reply from Deborah Yadev, Interim Marketing Manager at Mountbatten Lodge

Good day and thank you for taking the time to send us a review, we are happy to hear these comments and they will be relayed to all members of the team. Have a great day!

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Review from Christine T (Son of Resident) published on 23 June 2021 Submitted via Postal Card
Overall Experience

Mountbatten Lodge offered Mum a good home whilst on a discharge to assess basis, the carers were wonderful

Reply from Deborah Yadev, Interim Marketing Manager at Mountbatten Lodge

Good day and thank you for taking the time to send us a lovely review, it was a pleasure supporting your loved one at our home, we hope to see the family again one day.

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Review from L F (Granddaughter of Resident) published on 12 May 2021 Submitted via Postal Card
Overall Experience

The staff at Mountbatten Lodge have been so supportive and caring to my nan. They have also gone above and beyond with keeping our family informed - sending us regular photos of my nan, arranging video calls etc. My nan says that she likes all of the staff, she likes the food - and that everything is very clean! My nan seems to be happy and settled and she feels safe - we are grateful to the staff for all their work!

Reply from Deborah Yadev, Interim Marketing Manager at Mountbatten Lodge

Good day and thank you for taking the time to review us. At Mountbatten Lodge we try our best to ensure our residents are supported in all areas. The chef is especially proud of the menu choices and we will take these comments on board at our next meeting. Kind Regards.

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Review from K D (Son of Resident) published on 12 January 2021 Submitted via Postal Card
Overall Experience

Very professional yet personal management and staff care, creating an environment for residents (and their families) that really does feel like home.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Mountbatten Lodge

Thank you for taking the time to write this review and for your kind comments. The management and staff at Mountbatten Lodge are passionate about delivering quality and personalised care to each of their residents throughout these challenging times and will very much appreciate your recognition of this.

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Review from Anne W (Daughter of Resident) published on 6 January 2021 Submitted via Postal Card
Overall Experience

Excellent, friendly and professional staff members. Have total confidence in them.

Reply from Deborah Yadev, Interim Marketing Manager at Mountbatten Lodge

Thank you for the review and I will definitely extend your comments to the team. Have a lovely and safe day.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 June 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (19) & Events (0)

News
  • 19 May 2026

    On Friday 15th May, we proudly marked the conclusion of the Operation Woolly Mammoth campaign with the delivery of 130 handmade blankets to Age UK Hertfordshire. The blankets were received...

  • 15 Apr 2026

    Spring has arrived across all Quantum Care homes, and our gardens are looking more beautiful than ever. From planting colourful blooms to enjoying peaceful moments outdoors, our residents are making...

  • 03 Feb 2026

    DJ AG is an open format DJ and is known online, particularly on TIKTOK, for his live music sets with the public, celebrities and care homes! Staff at Mountbatten Lodge,...

Upcoming Events

There are no upcoming events for Mountbatten Lodge.

Awards / Recognitions (1)

  • 28 Feb 2020Recipient: Quantum Care Ltd

Accreditations

There are no accreditations posted yet for Mountbatten Lodge.

Meet the Team (4)

Beth Hoskins
Beth HoskinsJob Title:Home Manager

I know how fortunate I am, as the Home Manager to be able to care for those at Mountbatten Lodge. I am passionate about my resident's care and happiness and ensuring that their needs are always met.

Hannah Coomber
Hannah CoomberJob Title:Deputy Home Manager

My name is Hannah, and I'm the Deputy Manager of Mountbatten Lodge. I have been working at Mountbatten for many years and love making a positive difference to the lives of my residents.

Lorelie Lucas
Lorelie LucasJob Title:Chef Manager

I love being able to take my passion for food and cooking and make a difference in the lives of the residents here at Mountbatten Lodge.

Samantha Pinto
Samantha PintoJob Title:Housekeeping Manager

My job as a Housekeeping Manager allows me to be creative and effective whilst I manage my team of housekeepers to maintain high standards within the home. Quantum care allows me to enhance my talents whilst enabling me to gain positive relationships with our residents at Mountbatten Lodge.

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