Mountbatten Lodge

Quantum Care Ltd, Old Crabtree Lane, Hemel Hempstead HP2 4EX
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9.7 89 Reviews
  • Mountbatten Lodge, Hemel Hempstead
Mountbatten Lodge is a purpose-build care home that's situated in a quiet residential area with a retail park within walking distance. The home offers residential care, specialist dementia care and respite care.

Within the home you'll find a number of inviting lounges and dining rooms as well as other welcoming communal areas. The home also benefits from a café which is the perfect place to sit and socialise with friends and family over coffee, tea and other refreshments.

Mountbatten Lodge's beautiful landscaped garden includes a number of seating areas situated along a meandering walk way. The perfect place to relax during the warmer months.

The home has its own dedicated activity worker who ensures that there are a wide range of activities to suit every person's interests and personality.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1277

Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require.


We are a not-for-profit care organisation and do not pay dividends to shareholders. All profits are used to deliver high quality care.

These prices are only a guideline, please contact Mountbatten Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Beth Hoskins (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)

Visiting

  • Open visiting policy

Parking

  • On-site parking

Mountbatten Lodge Reviews (89)

9.7

Mountbatten Lodge has a Review Score of 9.7 (9.726) out of 10, based on 27 reviews in the last 2 years.
Over all time Mountbatten Lodge has 89 reviews.

Overall Experience
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Date Published
  • 89
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  • 27
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Reviewer Connection to Mountbatten Lodge
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Total of 89, showing 61-80
Review from L F (Granddaughter of Resident) published on 12 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at Mountbatten Lodge have been so supportive and caring to my nan. They have also gone above and beyond with keeping our family informed - sending us regular photos of my nan, arranging video calls etc. My nan says that she likes all of the staff, she likes the food - and that everything is
very clean! My nan seems to be happy and settled and she feels safe - we are grateful to the staff for all their work!
Reply from Deborah Yadev, Interim Marketing Manager at Mountbatten Lodge

Good day and thank you for taking the time to review us. At Mountbatten Lodge we try our best to ensure our residents are supported in all areas. The chef is especially proud of the menu choices and we will take these comments on board at our next meeting. Kind Regards.

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Review from K D (Son of Resident) published on 12 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very professional yet personal management and staff care, creating an environment for residents (and their families) that really does feel like home.
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Mountbatten Lodge

Thank you for taking the time to write this review and for your kind comments. The management and staff at Mountbatten Lodge are passionate about delivering quality and personalised care to each of their residents throughout these challenging times and will very much appreciate your recognition of this.

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Review from Anne W (Daughter of Resident) published on 6 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent, friendly and professional staff members. Have total confidence in them.
Reply from Deborah Yadev, Interim Marketing Manager at Mountbatten Lodge

Thank you for the review and I will definitely extend your comments to the team. Have a lovely and safe day.

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Review from M O (Daughter of Resident) published on 27 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been in your care for 6 years now and in that time she has gone through a lot of changes and her needs have always been met with confidence and care. She has always been happy and stimulated. I have found the care staff to be considerate of her feelings and needs. Nobody is unsure of their
role and it appears that all the staff are well trained.
Thank you for caring for and about my mum.
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Mountbatten Lodge

Thank you for this kind review about the staff and the quality of care your mother has received for the past 6 years. Our in-house training department provides effective training to staff on a regular basis, which our Home Managers then oversee once they return to the home to put it into practice. We are glad that you and your family are reaping the benefits from this and hope your mother continues to live well at Mountbatten Lodge.

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Review from Gillian P (Daughter of Resident) published on 24 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I first had to make appointments to look for a care home for my mother Mountbatten Lodge was the only one of six where I was told to just turn up! The residents were enjoying an exercise lesson and a resident's relative was full of praise for this care home. My mother has been there 9 months now.
The home has 4 units and therefore 4 lounges and 4 dining rooms, which makes for a comfortable, homely atmosphere. There is a lovely cafe/meeting room where the residents get together for varied entertainment. Another lovely quiet room leads out to the popular garden. The home is always clean and tidy, meals on time, laundry is done efficiently and nothing is too much trouble for the carers working there. They are extremely kind and patient and I can leave my mother in the knowledge she is in safe hands and well cared for.
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Review from C R D (Granddaughter of Resident) published on 25 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan moved into the care home as she couldn't return home. My nan calls it home. Her room is lovely, clean and practical. The staff are so lovely and the atmosphere is like family house.
There are lots of activities which family can also take part in. The staff are wonderful and are very caring
for my nan. Just wanted to say a big thank you.
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Review from S W (Daughter-in-law of Resident) published on 30 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is very happy at Mountbatten. We feel she is given the right level of care, whilst leaving her some independence.


Any problems are sorted out quickly and we are informed.


My only concern is that a lot of good long-term staff are leaving which can be upsetting for people with dementia.


They

are leaving because of restructuring, not because they are unhappy here.
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Mountbatten Lodge

The wellbeing, safety and happiness of our residents is at the heart of everything we do, which is why we are continuously striving to improve the quality of service in our homes. We are currently reviewing the option to increase the leadership capacity at Mountbatten Lodge, and our unwavering focus will always be to make sure residents receive the highest quality care, and that our dedicated staff team have access to industry leading training and career development opportunities.

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Review from Janet W (Daughter of Resident) published on 17 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved into Mountbatten Lodge in February and we were not sure how she would settle.
She has not been diagnosed with dementia so we are delighted that she considers she is in a lovely hotel and insists she is not going into a care home.
Thank you to all the staff for helping her feel so content,
safe and happy.
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Review from A P (Daughter of Resident) published on 27 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is lovely, it is the first contact that I have ever had with a care home and I am extremely pleased with my choice.
The home is a very welcoming place with a lovely atmosphere and the residents are very well cared for. The staff are alert to patients needs and are very good with my dad who
is extremely hard of hearing.
I would thoroughly recommend Mountbatten Lodge to anyone interested in accommodation for a relative.
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Review from P T (Husband of Resident) published on 27 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am totally satisfied with the care and attention that my wife receives in the home.
The compassion shown by the staff is so reassuring.
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Review from Janet D (Wife of Resident) published on 27 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found all the staff of Mountbatten Lodge dedicated, cheerful and willing in looking after all in their care as well as to relatives.
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Review from D S (Daughter of Resident) published on 25 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Recommended to us by two family contacts in social services. No complaints so far but dad has not been here long and mum is joining him today.
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Review from Rebecca D (Daughter of Resident) published on 19 June 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
Individual care. Caring, helpful and friendly staff. Welcoming environment and good food adapted to the individual.
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Review from Ian G (Son-in-law of Resident) published on 24 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No complaints whatsoever - a pleasure to visit.
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Review from Patricia B (Wife of Resident) published on 20 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can only say that my husband has received the best of care and attention in the 5 and a half years he has been on Mountbatten Lodge. I think the caring is marvellous and the office staff are always there to hear any problems we may have.
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Review from Louisa C (Daughter of Resident) published on 12 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my father arrived at Mountbatten Lodge he was so weak, he was having trouble walking and hardly eating and speaking. we had been caring for him at home and thought we were providing the best care. Until he came here. They have given him back his independence and care for him like a member of the
family. He is very happy and loves the staff who treat him wonderfully. They also support us and understood how we felt. I highly commend and recommend Mountbatten Lodge
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Review from P P (Daughter of Resident) published on 6 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother seems so much happier now she has come to Mountbatten and the staff are so friendly and so helpful. She needed the stimulation of activities. I am happy with the overall care she is given.
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Review from Margaret H (Wife of Resident) published on 6 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Happy with all aspects of care.
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Review from Christine F (Daughter of Resident) published on 16 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home. Been here 6 months. Very nice staff, warm and inviting.
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Review from I L (Son of Resident) published on 3 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally very good, the staff are loving and caring. The bad points are things get lost hearing aids, glasses, teeth and even a wheelchair.
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Current Review Score: 9.7 (9.726)

Overview of Review Score

The Review Score of 9.7 (9.726) out of 10 for Mountbatten Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.726 for Mountbatten Lodge is calculated as follows: ( (248 Excellents x 5) + (58 Goods x 4) + (15 Satisfactorys x 3) ) ÷ 321 Ratings = 4.726
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Mountbatten Lodge is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (5)

Beth

Beth Hoskins

Job Title: Home Manager

I know how fortunate I am, as the Home Manager to be able to care for those at Mountbatten Lodge. I am passionate about my resident's care and happiness and ensuring that their needs are always met.

Emily

Emily O'Regan

Job Title: Deputy Home Manager Joined: 2014

I have worked at Quantum Care since 2014, starting as a care worker and progressing to deputy home manager. I have gained my teaching qualification which allows me to teach the following in-house; Manual Handling, Dementia, Medication, Health and Safety, Fire Safety, Emergency Aid, Mental Capacity, Deprivation of Liberty, Safeguarding of Vulnerable Adults and Food Safety & Nutrition. I have my Level 2 qualification in Seated Exercise and my Level 3 in Health and Social Care. I am currently working towards my Level 5 Qualification. 


My biggest passion in life is being able to give someone the best quality care and teaching and supporting my team to do the same. I have been in the care industry for many years and my passion is as strong as it was when I was 17.

Lorelie

Lorelie Lucas

Job Title: Chef Manager

I love being able to take my passion for food and cooking and make a difference in the lives of the residents here at Mountbatten Lodge.

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Samantha Pinto

Job Title: Housekeeping Manager

My job as a Housekeeping Manager allows me to be creative and effective whilst I manage my team of housekeepers to maintain high standards within the home. Quantum care allows me to enhance my talents whilst enabling me to gain positive relationships with our residents at Mountbatten Lodge.

Samantha

Samantha Sharp

Job Title: Administrator

I am the administrator for Mountbatten Lodge and have worked for Quantum Care for a number of years. I have loved my job since starting back in 2022 and love the relationships I have built with my residents and families.

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