Mountbatten Lodge

Quantum Care Ltd, Old Crabtree Lane, Hemel Hempstead HP2 4EX
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9.7 89 Reviews
  • Mountbatten Lodge, Hemel Hempstead
Mountbatten Lodge is a purpose-build care home that's situated in a quiet residential area with a retail park within walking distance. The home offers residential care, specialist dementia care and respite care.

Within the home you'll find a number of inviting lounges and dining rooms as well as other welcoming communal areas. The home also benefits from a café which is the perfect place to sit and socialise with friends and family over coffee, tea and other refreshments.

Mountbatten Lodge's beautiful landscaped garden includes a number of seating areas situated along a meandering walk way. The perfect place to relax during the warmer months.

The home has its own dedicated activity worker who ensures that there are a wide range of activities to suit every person's interests and personality.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1277

Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require.


We are a not-for-profit care organisation and do not pay dividends to shareholders. All profits are used to deliver high quality care.

These prices are only a guideline, please contact Mountbatten Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Beth Hoskins (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)

Visiting

  • Open visiting policy

Parking

  • On-site parking

Mountbatten Lodge Reviews (89)

9.7

Mountbatten Lodge has a Review Score of 9.7 (9.726) out of 10, based on 27 reviews in the last 2 years.
Over all time Mountbatten Lodge has 89 reviews.

Overall Experience
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  • 23
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Date Published
  • 89
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  • 27
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Reviewer Connection to Mountbatten Lodge
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Total of 89, showing 41-60
Review from K S (Great-grandson of Resident) published on 9 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very friendly and attentive and interact with the residents personally and get to know them by doing things like singing dancing and arts with them. My great-grandmother is very happy. The surrounding area is very nice a very warm place overall. The place looks very nice and well-decorated
nothing looks old and it looks very homey!
Reply from Deborah Yadev, Marketing Manager at Mountbatten Lodge

Thank you so much for this joyful review, we are really appreciative.
Our activities team enjoy creating new things to do with our residents, engagement remains a top priority for us.
Have a lovely day!

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Review from Gillian C (Daughter of Resident) published on 9 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Mum is very happy at Mountbatten Lodge, all the staff go above and beyond ensuring she is safe and well cared for, which gives my family peace of mind. If there are any issues we are notified by a phone call, happily these are few and far between. Recently they asked all the residents if they had
one wish what would it be, Mum is a massive Elvis fan and her wish was to go to Gracelands which of course was impossible but they arranged for an Elvis impersonator to come along to the care home to perform, seeing mums face light up and singing along to the songs made it all worthwhile. The care staff are very attentive. On occasions, if the carers have time they will take Mum in her wheelchair over to the supermarket, Mum loves this as it makes her feel like she has a purpose and a bit of normality in the outside world. If you are looking for an excellent care home as Elvis would say 'you've come to the right place' well done all of you.
Reply from Deborah Yadev, Marketing Manager at Mountbatten Lodge

Wow! Thank you very much for this heartwarming review.
Our team at Mountbatten understand and respect all of our residents.
The Elvis impersonator has always been a hit for our home and we are happy to hear your mum enjoyed herself.
We look forward to working with you to ensure we continue making Mum feel good.
Have a lovely day!

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Review from L P (Daughter of Resident) published on 9 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into Mountbatten Lodge in November 2022. From the start, staff have been good at helping her settle in. Given all her circumstances she’s done really well, when I visit, it’s clear that she’s in a clean, well-run, friendly home, with supportive staff. We have had issues (not related to the
home or the care there) and the manager could not have been more helpful or supportive. I could only be happier if Mum were nearer me - we are significantly distant geographically. I feel lucky that Mum is in such a good home - the food’s great too!
Reply from Deborah Yadev, Marketing Manager at Mountbatten Lodge

Good day and thank you for the review.
Our home manager is highly trained and experienced and she really goes the extra mile to ensure all of her residents are content.
If we can ever support you in any other way, please let us know.
Have a lovely day and remember your mum is in safe hands!

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Review from K N (Granddaughter of Resident) published on 9 June 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff are always welcoming, kind and attentive.
There is always a member of staff close by for my relatives needs. My relative is living with dementia, but she knows the staff are there to help her.
Whenever I have voiced minor concerns - staff ensure the concern is addressed promptly.
The other
residents appear calm and content which reflects good care.
Reply from Deborah Yadev, Marketing Manager at Mountbatten Lodge

Thank you for taking the time to send us this review.
All comments are welcome and we appreciate honest opinions about our home.
Our care team are highly trained and experienced and would continue to offer the very best they can to everyone.
Have a lovely day!

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Review from Gemma S (Granddaughter of Resident) published on 9 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Can not praise the staff enough. They are all kind and caring and go above and beyond to care for the residents. They bring so much joy to residents, spending time with them and finding new ways to entertain them. The home is always clean and well-maintained. They keep us, the family, up to date with
everything happening both in the home and with my nan. We sleep a lot better knowing Nan is in their care, being well looked after, physically, mentally and emotionally. It really is a joy to go in for my weekly visit. Can't thank them all enough and would recommend Mountbatten Lodge to everyone who needs their loved ones looked after.
Reply from Deborah Yadev, Marketing Manager at Mountbatten Lodge

Thank you for the lovely review, we are very appreciative. Your kind words will be shared at the next staff meeting.
Your Nan is an amazing woman and we are lucky to have her with us.
Have a lovely day!

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Review from Angie H (Daughter of Resident) published on 9 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Mountbatten Lodge now for seven months.
In Mum's first week of being there, she was invited to the Theatre to see Jersey Boys, which she still talks about today.
I can honestly say that my mum is extremely happy there. All the staff are extremely caring and helpful. There
always seem to be lots of activities they can take part in. Last week they held a dementia meeting that relatives or friends could attend which was very interesting.
Mountbatten Lodge is absolutely perfect for my mum.
Reply from Deborah Yadev, Marketing Manager at Mountbatten Lodge

Thank you so very much, this is indeed a fantastic review for our home.
We are extremely happy with the level of care provided and we hope you continue to support us in all ways.
Have a lovely day!

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Review from Tony P (Son of Resident) published on 8 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum loved her time in the care home, she laughed daily and received care beyond expectations while remaining professional. The commitment to all residents was second to none and it was clear the devotion was genuine. They support the residents and family members with true compassion and dignity.
The staff are worth their weight in gold. Well done team.
Reply from Deborah Yadev, Marketing Manager at Mountbatten Lodge

Thank you very much for the review, we are very appreciative. Have a lovely day!

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Review from Christine H (Granddaughter of Resident) published on 8 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Nan’s been living at Mountbatten Lodge for over a year now, and I have to say I am always grateful she made the move there as I know she is safe and well looked after. The home is always clean, and the facilities are well laid out making it feel truly welcoming and homely.
The staff are all extremely
attentive and caring, always making sure that my Nan feels comfortable and well-cared for. They take the time to get to know all the residents personally, which helps them provide more individualised care and support. The activities are fantastic, ranging from arts and crafts, zoo outings, animal therapy and even visits from Elvis! There is always something on offer, which makes for a happy, fun environment.
Mountbatten Lodge has a manager who is exceptional. Her dedication to ensuring that the resident's needs are always met and exceeded is inspiring, and we are grateful for all the support she has given to our family over the past year.
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Review from J P (Daughter of Resident) published on 5 June 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother was a resident here, she sadly passed away in April. The care given to her throughout her time here was of a high standard. The carers were kind and developed a strong bond with Mum enabling her to feel happy and safe and she was well looked after.
Reply from Deborah Yadev, Marketing Manager at Mountbatten Lodge

Good day and thank you for the review.
Sincere condolences on the passing of your mother, she was an amazing woman and we miss her.
Have a good day!

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Review from Catherine T (Daughter of Resident) published on 20 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This care home is amazing! All the team treat residents with such dignity and care. Since my father moved in I feel I have also become part of this community! Everyone knows my father and his needs so well - nothing is ever too much trouble. He is happy here and is overwhelmed by all the kindness he
is shown on a daily basis. Everyone here smiles and enjoys being a part of Mountbatten Lodge.
Reply from Deborah Yadev, Marketing Manager at Mountbatten Lodge

Good day and thank you for that uplifting review of our care home. Your father is a wonderful man and we enjoy spending time with him. Have a lovely day!

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Review from Robert C (Son of Resident) published on 11 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident at Mountbatten Lodge for over 9 years until she died there this year in June. I couldn't praise the staff and management enough and would highly recommend the home to anyone in the area looking for full-time care or respite care. The cleanliness, quality of the staff and 24-hour
care given, was excellent. Even the cost was reasonable compared to other care homes.
Reply from Deborah Yadev, Marketing Manager at Mountbatten Lodge

Thank you for the review and condolences to the family.

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Review from Phil C (Son of Resident) published on 22 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I always find the staff courteous and caring. They all provide great care to my mother who never had a bad word to say about them either. Mum enjoys the activities and her food. The lodge itself is pleasant but perhaps could do with a lick of paint here and there. Overall I would say that Mum is happy
and extremely well cared for and that makes her family happy!
Reply from Deborah Yadev, Marketing Manager at Mountbatten Lodge

Good day and thank you for taking the time to send in this review.
The feedback on the maintenance is appreciated, there was scheduled work to be carried out but, the pandemic made it quite challenging as Government regulations restricted visitors to the building. We are hoping to upgrade some of the common areas and we hope this makes our residents and their families more comfortable. Have a lovely day!

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Review from Mary W (Resident) published on 20 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to say a huge thank you to everyone at Mountbatten Lodge for the wonderful jubilee funtion they put on for residents and their families today. The wonderful food and homemade cakes were amazing all the nurses and care staff from the cleaners and upwards went out of their way to make this
a memorable day for residents and family once again thank you very much for a wonderful day.
Reply from Victoria Cookson, Marketing Coordinator at Mountbatten Lodge

Good day and thank you for sending us this heartwarming review of your experience at our home. We are extremely proud of our team here and feedback such as this reminds us we are doing something right. Have a lovely day!

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Review from Linda B (Daughter of Resident) published on 6 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited my mother on two separate occasions and was very impressed with all the staff, from the minute that I arrived, during my visit and as we left. I work in a care home in the west country and I wish it was to the same standards as Mountbatten Lodge.
The whole presentation of corridors and rooms
etc was excellent.
Reply from Deborah Yadev, Marketing Manager at Mountbatten Lodge

Good day and thank you for taking the time to send us this review. We are extremely proud of Mountbatten Lodge and I am certain the team would be especially happy to read your comments. Have a lovely day!

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Review from Alison L (Daughter of Resident) published on 24 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was very well looked after during her short stay here. Staff were very friendly and helpful and one in particular enabled video calls using her phone, for which we were very grateful.
Reply from Deborah Yadev, Marketing Manager at Mountbatten Lodge

Good day and thank you for the review on Mountbatten Lodge, we are especially proud of this home and we try every day to ensure all of our residents are treated kindly and with respect. Have a lovely day and thank you once again.

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Review from S P (Wife of Resident) published on 30 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is being very well cared for during his convalescence. The staff are all very caring and friendly.
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Mountbatten Lodge

Thank you for this lovely review. It is a privilege and a pleasure to be able to look after and care for your husband during his convalescence with us and make a positive impact on his wellbeing. Our staff will be delighted to read your praise. Thank you once again.

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Review from Patrick B (Grandson of Resident) published on 16 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly staff.
My grandmother is very happy and settled here.
Reply from Deborah Yadev, Interim Marketing Manager at Mountbatten Lodge

Good day and thank you for the review, we are happy to hear that your grandmother is content. Have a great day!

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Review from Christine T (Sister of Resident) published on 16 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lots of loving care given. Friendly staff.
Reply from Deborah Yadev, Interim Marketing Manager at Mountbatten Lodge

Good day and thank you for taking the time to send us a lovely review. Have a great day!

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Review from Emma C (Daughter of Resident) published on 16 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are always helpful and happy displaying a caring nature.
Reply from Deborah Yadev, Interim Marketing Manager at Mountbatten Lodge

Good day and thank you for taking the time to send us a review, we are happy to hear these comments and they will be relayed to all members of the team. Have a great day!

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Review from Christine T (Son of Resident) published on 23 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mountbatten Lodge offered Mum a good home whilst on a discharge to assess basis, the carers were wonderful
Reply from Deborah Yadev, Interim Marketing Manager at Mountbatten Lodge

Good day and thank you for taking the time to send us a lovely review, it was a pleasure supporting your loved one at our home, we hope to see the family again one day.

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Current Review Score: 9.7 (9.726)

Overview of Review Score

The Review Score of 9.7 (9.726) out of 10 for Mountbatten Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.726 for Mountbatten Lodge is calculated as follows: ( (248 Excellents x 5) + (58 Goods x 4) + (15 Satisfactorys x 3) ) ÷ 321 Ratings = 4.726
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Mountbatten Lodge is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (5)

Beth

Beth Hoskins

Job Title: Home Manager

I know how fortunate I am, as the Home Manager to be able to care for those at Mountbatten Lodge. I am passionate about my resident's care and happiness and ensuring that their needs are always met.

Emily

Emily O'Regan

Job Title: Deputy Home Manager Joined: 2014

I have worked at Quantum Care since 2014, starting as a care worker and progressing to deputy home manager. I have gained my teaching qualification which allows me to teach the following in-house; Manual Handling, Dementia, Medication, Health and Safety, Fire Safety, Emergency Aid, Mental Capacity, Deprivation of Liberty, Safeguarding of Vulnerable Adults and Food Safety & Nutrition. I have my Level 2 qualification in Seated Exercise and my Level 3 in Health and Social Care. I am currently working towards my Level 5 Qualification. 


My biggest passion in life is being able to give someone the best quality care and teaching and supporting my team to do the same. I have been in the care industry for many years and my passion is as strong as it was when I was 17.

Lorelie

Lorelie Lucas

Job Title: Chef Manager

I love being able to take my passion for food and cooking and make a difference in the lives of the residents here at Mountbatten Lodge.

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Samantha Pinto

Job Title: Housekeeping Manager

My job as a Housekeeping Manager allows me to be creative and effective whilst I manage my team of housekeepers to maintain high standards within the home. Quantum care allows me to enhance my talents whilst enabling me to gain positive relationships with our residents at Mountbatten Lodge.

Samantha

Samantha Sharp

Job Title: Administrator

I am the administrator for Mountbatten Lodge and have worked for Quantum Care for a number of years. I have loved my job since starting back in 2022 and love the relationships I have built with my residents and families.

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