Mountbatten Lodge

Quantum Care Ltd, Old Crabtree Lane, Hemel Hempstead HP2 4EX
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9.8 94 Reviews
  • Mountbatten Lodge, Hemel Hempstead
Mountbatten Lodge is a purpose-build care home that's situated in a quiet residential area with a retail park within walking distance. The home offers residential care, specialist dementia care and respite care.

Within the home you'll find a number of inviting lounges and dining rooms as well as other welcoming communal areas. The home also benefits from a café which is the perfect place to sit and socialise with friends and family over coffee, tea and other refreshments.

Mountbatten Lodge's beautiful landscaped garden includes a number of seating areas situated along a meandering walk way. The perfect place to relax during the warmer months.

The home has its own dedicated activity worker who ensures that there are a wide range of activities to suit every person's interests and personality.
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Care Provided by Mountbatten Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1277

Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require.


We are a not-for-profit care organisation and do not pay dividends to shareholders. All profits are used to deliver high quality care.

These prices are only a guideline, please contact Mountbatten Lodge to find out the exact price for your requirements.

Contact Mountbatten Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Mountbatten Lodge to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Beth Hoskins (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)

Visiting

  • Open visiting policy

Parking

  • On-site parking

Mountbatten Lodge Reviews (94)

9.8

Mountbatten Lodge has a Review Score of 9.8 (9.772) out of 10, based on 19 reviews in the last 2 years.
Over all time Mountbatten Lodge has 94 reviews.

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Date Published
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Reviewer Connection to Mountbatten Lodge
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Total of 94, showing 21-40
Review from K F (Daughter of Resident) published on 25 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my parents moved to Mountbatten Lodge in 2019 when my father was diagnosed with dementia and was not able to look after my Mum. They were able to be in rooms next to each other which was great. Sadly my Dad died after contracting Covid, in the hospital I might add and although he was able to go
back to the home he was too unwell to stay. The care of both my parents was exemplary during this time and they were looked after and safeguarded during Covid. My Mum is still under care and I can't recommend the home more. They look after her so well, inform me of any issues and she is like one of the family. I am so happy and so is she, I wouldn't want her anywhere else.
Reply from Deborah Yadev, Marketing Manager at Mountbatten LodgeThank you for your comment. The team at Mountbatten Lodge will be delighted to hear your feedback.
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Review from Lorraine L (Daughter of Resident) published on 22 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is really the best place for my mum to be a resident.
Good food and varied.
Lots of activities that go on here.
The staff... from the management to carers, they are literally the best.
I cannot wait for the summer to come... BBQs and outside activities.
Reply from Deborah Yadev, Marketing Manager at Mountbatten LodgeThank you for your comment. The team at Mountbatten Lodge are delighted to have your mum stay with us. Wishing you a great day!
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Review from Kevin G (Son of Resident) published on 22 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Some really fantastic carers and management, especially the longer-serving team here.
Mum's assigned carer is an absolute godsend.
I very much appreciate the extra mile and effort the established staff constantly take.
Reply from Deborah Yadev, Marketing Manager at Mountbatten LodgeThank you for your comment. The team at Mountbatten Lodge are delighted to have your mum stay with us. Wishing you a great day!
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Review from Annette S (Daughter of Resident) published on 22 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since Mum has been in here, I've been so happy with this home. The staff are very welcoming to us all. The carers are very kind and helpful, I do have my favourites who have a special connection with Mum. I follow Mountbatten on social media, they always do such lovely activities.
Most importantly
Mum is happy here.
Reply from Deborah Yadev, Marketing Manager at Mountbatten LodgeThank you for your comment. The team at Mountbatten Lodge are delighted to have your mum stay with us. Wishing you a wonderful day!
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Review from Denise C (Friend of Resident) published on 22 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Didn't think my friend would be so happy as they are now.
Reply from Deborah Yadev, Marketing Manager at Mountbatten LodgeThank you for your comment. The team at Mountbatten Lodge will be delighted to hear your feedback. Have a great day!
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Review from Susanne S (Daughter of Resident) published on 22 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As my mother cannot be at home to live there is nowhere else I would rather she was.
The manager is amazing, the staff are helpful and nothing is too much trouble.
Reply from Deborah Yadev, Marketing Manager at Mountbatten LodgeThank you for your comment. The team at Mountbatten Lodge are delighted to have your mother stay with us. Wishing you a wonderful day!
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Review from A W (Daughter of Resident) published on 22 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been resident here for almost 10 years and I have always been satisfied with the care provided to her. My mother is treated with respect and appears happy. During the pandemic I was confident that she remained safe and cared for. We had regular contact with video calls and updates. She
always appears presentable and nourished.
Reply from Deborah Yadev, Marketing Manager at Mountbatten LodgeThank you for your comment. The team at Mountbatten Lodge are delighted to have your mother stay with us. Wishing you a great day!
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Review from Sarah M (Daughter of Resident) published on 19 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been at Mountbatten Lodge for several years now and is very happy there. She is well looked after and when her health allows she loves to join in with the activities. She has great relationships with the carers and I am very confident that when I cannot be there for her she is given good
quality care and that is all I can ask for. My mother's room is in need of some refurbishment but due to the nature of mum's condition it has been decided that it would not be in her best interests to move her to carry out the work, this would be my only concern about the home and I have no doubt this will be rectified before anyone takes over mums room when she is no longer there.
Reply from Deborah Yadev, Marketing Manager at Mountbatten LodgeThank you for your comment. The team at Mountbatten Lodge are delighted to have your Mother stay with us. Wishing you a great day!
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Review from James M (Friend of Resident) published on 18 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Great place to be if you want to visit anyone, it has very friendly staff and the manager who can't do enough to help you have an enjoyable time with the people you want to spend time with. Excellent facilities and care, I would recommend this home to anyone who wants to have their family member stay
in a happy environment and be well looked after.
Reply from Deborah Yadev, Marketing Manager at Mountbatten LodgeThank you for your comment. The team at Mountbatten will be delighted to hear your feedback. Wishing you a wonderful day!
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Review from L B (Daughter-in-law of Resident) published on 18 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved our family member into Mountbatten Lodge in August 2023. The care that he was given there was exemplary and as a family, we all felt supported and looked after by the wonderful team.
We knew on our first visit that this was where we wanted him to be looked after. The team were attentive and
very very caring. They work incredibly hard to care for individual needs and give every resident a unique experience. They go out of their way to understand the people they care for and provide them with a wonderful package.
When we lost our family member the home continued to support us through what was an incredibly difficult time and we will be eternally grateful for their kindness and love. This team of carers, led by an amazing manager, are truly special and I wouldn't hesitate to recommend them and use them again to care for someone I love. I'd move in there too if I could!
Reply from Deborah Yadev, Marketing Manager at Mountbatten LodgeThank you for your comment. Your family member will be sorely missed by the team at Mountbatten Lodge. Sending your family our condolences.
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Review from Steve W (Son of Resident) published on 22 September 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at Mountbatten Lodge take remarkably good care of the residents, are professional and courteous and always upbeat and positive. I don’t think my mother could be in a better place!
Reply from Deborah Yadev, Marketing Manager at Mountbatten LodgeThank you for the review!
Our team at Mountbatten Lodge are trained to go that extra mile, ensuring all of our residents are well looked after and shown the respect and love they deserve.
Have a lovely day!
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Review from Ken S (Son of Resident) published on 20 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother has moved in only a month or two ago, but all staff have helped her to settle in and have been very attentive and accommodating. A couple of health issues have been dealt with effectively and with compassion. What could have been a nightmare has been a smooth transition for Mother and she feels
content. Staff although busy have always made time to help with patience and kindness. Happy, family atmosphere. Thank you very much.
Reply from Deborah Yadev, Marketing Manager at Mountbatten LodgeThank you for sending that lovely review, we are happy to have your mother with us and we will continue to support her in all areas.
Have a lovely day!
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Review from Matthew H (Son-in-law of Resident) published on 8 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law was apprehensive about going into a care home, even though it was for respite. She suffers from Alzheimer’s, and her behaviours changed quite dramatically in the first few days. The patience, kindness and respect shown towards her and her deteriorating condition were fantastic. The
activities that are put on for the residents to keep them mentally and socially active are well-planned and thought-through. The care home staff also kept in regular contact with us to inform us of any developments in her condition and health.
She doesn’t use a walking frame and is relatively mobile, so staff were able to take her across the road for a wander around the shops too.
Whenever we or other family members visited my mother-in-law, the staff were friendly, helpful and attentive. They are always cheerful and amazingly attentive to the residents.
The manager went above and beyond her duty of care to ensure that her stay was as comfortable and pleasant as possible.
Reply from Deborah Yadev, Marketing Manager at Mountbatten LodgeThank you for your comment. We are delighted to have your Mother-in-law stay with us here at Mountbatten Lodge. Wishing you a wonderful day!
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Review from Kim S (Daughter of Resident) published on 19 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum has been at the care home for two months now and during her time here has settled in really well. The staff are unfailingly helpful, considerate of her needs and so friendly. After viewing twelve care homes initially I am so pleased we chose the right home for Mum.
Reply from Deborah Yadev, Marketing Manager at Mountbatten LodgeThank you for your comment. We are delighted to have your Mum stay with us here at Mountbatten Lodge. Have a fantastic day!
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Review from Andrew L (Son of Resident) published on 17 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very happy with the carers. They are very kind, patient and attentive. The home itself is spot on with excellent cleanliness and lovely, tasty food and snacks.
Reply from Deborah Yadev, Marketing Manager at Mountbatten LodgeThank you for your comment. We are delighted that you are happy with your experience. Wishing you a wonderful day!
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Review from G O (Daughter of Resident) published on 14 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been in the care home since December 2022 and has been consistently cared for with dignity and kindness. All the managers are helpful and really friendly, as are the carers. We are really happy he's in Mountbatten Lodge and wouldn't wish for him to be anywhere else.
Reply from Deborah Yadev, Marketing Manager at Mountbatten LodgeThank you for your comment. The team at Mountbatten are very happy to have your Dad stay with us. Wishing you a wonderful day!
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Review from A R (Daughter of Resident) published on 12 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father became a resident in November 2022 after being unable to care for himself due to frequent falls and two TIA's. The care has been exceptional from carers, cleaners, cooks and management. Nothing is ever too much trouble and the staff go out of their way to try and accommodate residents requirements.
Reply from Georgia Golder, Social media coordinator at Mountbatten LodgeThank you for taking the time to submit a review, we are pleased to hear you're happy with your father's care. I will be sure to share this review with the team.
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Review from Sue W (Daughter of Resident) published on 28 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The quality of care in Mountbatten Lodge is impeccable. The home offers excellent dementia care and has gone the extra mile in ensuring that Mum receives the personalised care she needs. They have also supported me and my family to learn about Dementia and what we can do to help. The staff are gentle,
compassionate, and empathetic, making everyone feel valued and respected. The activities staff offer a busy entertainment programme; My mum really loves the professional singer, as it gives her a chance to show off her dance moves. The food served is excellent - catering to residents' dietary restrictions and preferences.
In short, the manager and her team have been outstanding in providing top-notch care, comfort, and support to my mum. The facilities are cosy and clean, and the ambience is peaceful and tranquil. We feel so relieved knowing that our mum is in good hands - we couldn't ask for a better place.
Reply from Deborah Yadev, Marketing Manager at Mountbatten LodgeThank you for your comment. The team at Mountbatten are very pleased to have your mum stay with us. Have a wonderful day!
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Review from Kenneth R (Son of Resident) published on 22 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with Mum's care.
Keep me informed as to Mum's condition.
Always phone if there is a problem.
Reply from Deborah Yadev, Marketing Manager at Mountbatten LodgeThank you for your comment. The team at Mountbatten Lodge are very happy to have your Mum stay with us. Wishing you a great day!
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Review from Brian M (Son of Resident) published on 18 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Mountbatten Lodge for more than a year. She loves the place and says it really feels like home. The facilities are very good and clean. The staff are really excellent and friendly and it seems like nothing is too much trouble for them. There are quite a few communal
activities organised and some outings for things like bingo happen or even just a walk to the very nearby Tescos. The grounds are well maintained with a purpose built BBQ and seating around. Considering it is so close to a main road it is a very peaceful place to live. The food is well prepared and is varied.
Reply from Deborah Yadev, Marketing Manager at Mountbatten LodgeThank you for the lovely review. We are extremely proud of the team at Mountbatten, they go that extra mile to ensure our amazing residents feel like they are in a home away from home. The level of respect, love and support we offer will never diminish. Have a great day!
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Current Review Score: 9.8 (9.772)

Overview of Review Score

The Review Score of 9.8 (9.772) out of 10 for Mountbatten Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.797 for Mountbatten Lodge is calculated as follows: ( (188 Excellents x 5) + (32 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 227 Ratings = 4.797
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.975 Points relating to the number of positive Reviews for Mountbatten Lodge is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.975
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (4)

Beth

Beth Hoskins

Job Title: Home Manager

I know how fortunate I am, as the Home Manager to be able to care for those at Mountbatten Lodge. I am passionate about my resident's care and happiness and ensuring that their needs are always met.

Hannah

Hannah Coomber

Job Title: Deputy Home Manager

My name is Hannah, and I'm the Deputy Manager of Mountbatten Lodge. I have been working at Mountbatten for many years and love making a positive difference to the lives of my residents.

Lorelie

Lorelie Lucas

Job Title: Chef Manager

I love being able to take my passion for food and cooking and make a difference in the lives of the residents here at Mountbatten Lodge.

Samantha

Samantha Pinto

Job Title: Housekeeping Manager

My job as a Housekeeping Manager allows me to be creative and effective whilst I manage my team of housekeepers to maintain high standards within the home. Quantum care allows me to enhance my talents whilst enabling me to gain positive relationships with our residents at Mountbatten Lodge.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mountbatten Lodge to verify any information. View our terms and conditions. Mountbatten Lodge has an Enhanced Service - more info.