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Mountbatten Lodge

Quantum Care Ltd, Old Crabtree Lane, Hemel Hempstead, Hertfordshire HP2 4EX
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we visited 6 care homes in the area - Mountbatten Lodge stood head and shoulders above the rest.Phil W(Son of Resident/Service User)
Mountbatten Lodge, Hemel Hempstead
From Day one Dad was happy and settled and had his sparkle backTony D(Son of Resident/Service User)
Mountbatten Lodge, Hemel Hempstead
This care home is amazing!Catherine T(Daughter of Resident/Service User)
Mountbatten Lodge, Hemel Hempstead

Mountbatten Lodge is a purpose-build care home that's situated in a quiet residential area with a retail park within walking distance. The home offers residential care, specialist dementia care and respite care.

Within the home you'll find a number of inviting lounges and dining rooms as well as other welcoming communal areas. The home also benefits from a café which is the perfect place to sit and socialise with friends and...  

Care Provided by Mountbatten Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,331N/A

Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require and the type of room you choose.

We are a not-for-profit care organisation and do not pay dividends to shareholders. All profits are used to deliver high quality care.

Contact Mountbatten Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Beth Hoskins(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)

Visiting

  • Open visiting policy

Parking

  • On-site parking

Mountbatten Lodge Reviews (106)

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9.9

Mountbatten Lodge has a Review Score of 9.9 (9.898) out of 10, based on 22 reviews in the last 2 years. Over all time Mountbatten Lodge has 106 reviews.

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Review from Kelvin A (Son of Resident) published on 6 August 2024 Submitted via Website
Overall Experience

I have been nothing but impressed by this lovely care home. It is led from the top by a manager who takes great pride in all that she does. She cares and that comes through into the staff who are all terrific. I feel that my mum is happy there and well looked after. Day to day the care is excellent but then there are also events within the home such as music nights which my mum greatly benefits from. On top, there are trips out which go over and beyond what you might expect. Thank you to you all.

Reply from Jo Currell, Marketing and Event Co-ordinator at Mountbatten Lodge

Your words mean everything to us! Providing compassionate care and personalised attention to each of our residents is at the core of what we do.

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Review from L B (Granddaughter of Resident) published on 6 August 2024 Submitted via Website
Overall Experience

Really happy we decided on this care home for my grandma, the staff are very welcoming and they are always finding great activities to do with the residents whether it be for fun or to stimulate their minds or activities to help with exercise to help joints and muscles.

Reply from Jo Currell, .Marketing and Event Co-ordinator at Mountbatten Lodge

It warms our hearts to hear such positive feedback! We strive to create a supportive and enriching environment where our residents can thrive.

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Review from David A (Son of Resident) published on 18 July 2024 Submitted via Website
Overall Experience
My view so far on Mountbatten Lodge, where my mum is very good indeed!
Mainly down to the staff who are really very lovely very caring and I feel very comfortable when I leave my mum with the staff knowing she will be looked after!

I think the actual care home in places is a bit tired and can do with modernising, but the main thing is the care and so far cannot fault it!

Reply from Jo Currell, .Marketing and Event Co-ordinator at Mountbatten Lodge

Your feedback means a lot to us! We take great pride in providing personalised care and attention to each resident.

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Review from Louise M (Daughter of Resident) published on 27 June 2024 Submitted via Website
Overall Experience
The amazing staff at Mountbatten Lodge have brought the spark and life back to my dad whom he had unfortunately lost at a previous home.
They are nothing short of incredible, and they go above and beyond their duty of care every single day.
There is no request too big or too small, and their person-centred approach is unmatched.
I cannot express my gratitude enough to everyone who works there, for the commitment they show to all their residents.
Seeing my dad with a smile on his face again and the twinkle back in his eye means the absolute world, and we as a family are forever indebted to them.

Thank you once again for everything you do for your residents, it truly is an amazing home.

Reply from Jo Currell, .Marketing and Event Co-ordinator at Mountbatten Lodge

Thank you for taking the time to share your positive feedback! Hearing that our care home is making a positive impact on your dad means the world to us!

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Review from S S (Daughter of Resident) published on 25 June 2024 Submitted via Website
Overall Experience

Mountbatten Lodge was a pleasurable experience. Familiar faces, events organized, a personal touch. The manager and their staff are quite special. Keeping in touch with us and pictures was a mind-relieving bonus. My mother always had a warm cup of tea whenever I visited. On D-Day when I popped in, the fish and chips looked fresh and inviting. Sadly I couldn't get take out, but my Mum enjoyed her lunch. Mum was cared for, her health and hygiene supported and I didn't have to worry about her. Thank you, Mountbatten Lodge. My mother stayed here for 2 weeks. I'm guessing my 5th star may well have appeared if given more time here. It is certainly my favourite so far in the UK.

Reply from Jo Currell, .Marketing and Event Co-ordinator at Mountbatten Lodge

It warms our hearts to receive such positive feedback. We strive to create a supportive and enriching environment where our residents can thrive!

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No Rating
Review from Tony O (Son-in-law of Resident) published on 17 June 2024 Submitted via Website
Overall Experience

This team puts the 'care' in care home! Apart from the day-to-day high level of care, they arrange brilliant events and shows for those who want to participate. Every time we visit we are met with smiling happy faces from the staff and management who always make time to talk to us. It seems to me that the team are not just doing a job but truly have a vocation - we are so grateful that we chose Mountbatten Lodge!

Reply from Jo Currell, Marketing and Event Co-ordinator at Mountbatten Lodge

We truly appreciate your positive feedback! Our dedicated team works tirelessly to ensure that every resident receives the highest quality of care.

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Review from Claire T (Daughter of Resident) published on 7 June 2024 Submitted via Website
Overall Experience
Choosing a care home for a loved one can be a minefield.
I moved my father here when his previous home was no longer meeting his needs.
It has proved to be the best decision that I could have made.
From the moment we pulled up outside the door, my father was made to feel welcome, included & safe.
Within 2 weeks he stopped grinding his teeth (stress related), he is walking (with assistance, but I haven't seen him do this in a year) & his hands are no longer sore (he was sucking his fingers constantly, creating infections).
My father is engaged, happy & thriving.
All the staff are approachable, helpful & everything is done with good humour.

Care at Mountbatten Lodge is clearly not just a job, it is a way of life.

Reply from Jo Currell, .Marketing and Event Co-ordinator at Mountbatten Lodge

Thank you for brightening our day with your kind review! Our team is passionate about making a difference in the lives of our residents.

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Review from Ken C (Resident / Service User) published on 3 May 2024 Submitted via Postal Card
Overall Experience

I was welcomed into Mountbatten Lodge on 1st November 2022. I had suffered 3 small strokes but thanks to all the loving staff, I am now able to walk with a stick. I can't praise them enough for the loving care they have shown, from the lovely manager and her assistant I have constantly been shown love and courtesy. As a bonus, they have started tribute nights, last week the pop tribute act was amazing (starring the manager).

Reply from Jo Currell, Marketing and Event Co-ordinator at Mountbatten Lodge

Thank you for brightening our day with your kind review! Our team is passionate about making a difference in the lives of our residents.

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Treated with Dignity
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Review from J N (Wife of Resident) published on 29 April 2024 Submitted via Website
Overall Experience

Mountbatten Lodge is an extremely friendly and welcoming place, the residents are treated with the utmost kindness, dignity and respect by all members of staff who are all very friendly. The management are extremely friendly and approachable and are always available and accessible. The activity staff go above and beyond to engage the residents, and there is always something going on for both residents and relatives/carers. My husband is happy and content in such a caring and inclusive environment and I could not have wished for a kinder place for him to be.

Reply from Jo Currell, .Marketing and Event Co-ordinator at Mountbatten Lodge

Your feedback means a lot to us! We take pride in providing personalised care and attention to each resident.

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Review from David L (Son-in-law of Resident) published on 23 April 2024 Submitted via Website
Overall Experience
Since my mother-in-law has been in this home we have seen her go from strength to strength all the carers do a fantastic job and get to know every single person in their care.

Words cannot express how grateful both my wife and myself are as we know she’s getting the right care she deserves. Thank you all very much.

Reply from Jo Currell, .Marketing and Event Co-ordinator at Mountbatten Lodge

Thank you for taking the time to share your positive experience with us! Hearing that our care home has made a positive impact on your loved one means the world to us!

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Review from S G (Daughter of Resident) published on 12 March 2024 Submitted via Website
Overall Experience

Mum had been in Mountbatten Lodge since November 2019. I have always found the staff to be friendly, very caring and helpful. She enjoys the activities that they do and they put on various things for the family to attend.

Reply from Deborah Yadev, Marketing Manager at Mountbatten Lodge

Your feedback means a lot to us! We take great pride in providing personalised care and attention to each resident. Have a lovely day!

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Review from J T (Daughter of Resident) published on 26 January 2024 Submitted via Postal Card
Overall Experience

We were a little concerned when we found out that mum had to be admitted to a care home. Word locally was that Mountbatten Lodge was the best in the area, so we were very pleased when Mum was admitted there. We have found that the level of care given at the lodge by all staff to be first class, given with a smile in very demanding circumstances, nothing is too much trouble. Thank you so much for the love and care shown.

Reply from Deborah Yadev, Marketing Manager at Mountbatten Lodge

Thank you for your comment. The team at Mountbatten Lodge will be delighted to hear your feedback.

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Review from K F (Daughter of Resident) published on 25 January 2024 Submitted via Website
Overall Experience

Both my parents moved to Mountbatten Lodge in 2019 when my father was diagnosed with dementia and was not able to look after my Mum. They were able to be in rooms next to each other which was great. Sadly my Dad died after contracting Covid, in the hospital I might add and although he was able to go back to the home he was too unwell to stay. The care of both my parents was exemplary during this time and they were looked after and safeguarded during Covid. My Mum is still under care and I can't recommend the home more. They look after her so well, inform me of any issues and she is like one of the family. I am so happy and so is she, I wouldn't want her anywhere else.

Reply from Deborah Yadev, Marketing Manager at Mountbatten Lodge

Thank you for your comment. The team at Mountbatten Lodge will be delighted to hear your feedback.

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Review from Lorraine L (Daughter of Resident) published on 22 January 2024 Submitted via Postal Card
Overall Experience
This is really the best place for my mum to be a resident.
Good food and varied.
Lots of activities that go on here.
The staff... from the management to carers, they are literally the best.

I cannot wait for the summer to come... BBQs and outside activities.

Reply from Deborah Yadev, Marketing Manager at Mountbatten Lodge

Thank you for your comment. The team at Mountbatten Lodge are delighted to have your mum stay with us. Wishing you a great day!

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Review from Kevin G (Son of Resident) published on 22 January 2024 Submitted via Postal Card
Overall Experience
Some really fantastic carers and management, especially the longer-serving team here.
Mum's assigned carer is an absolute godsend.

I very much appreciate the extra mile and effort the established staff constantly take.

Reply from Deborah Yadev, Marketing Manager at Mountbatten Lodge

Thank you for your comment. The team at Mountbatten Lodge are delighted to have your mum stay with us. Wishing you a great day!

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No Rating
Review from Annette S (Daughter of Resident) published on 22 January 2024 Submitted via Postal Card
Overall Experience
Since Mum has been in here, I've been so happy with this home. The staff are very welcoming to us all. The carers are very kind and helpful, I do have my favourites who have a special connection with Mum. I follow Mountbatten on social media, they always do such lovely activities.

Most importantly Mum is happy here.

Reply from Deborah Yadev, Marketing Manager at Mountbatten Lodge

Thank you for your comment. The team at Mountbatten Lodge are delighted to have your mum stay with us. Wishing you a wonderful day!

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Review from Denise C (Friend of Resident) published on 22 January 2024 Submitted via Postal Card
Overall Experience

Didn't think my friend would be so happy as they are now.

Reply from Deborah Yadev, Marketing Manager at Mountbatten Lodge

Thank you for your comment. The team at Mountbatten Lodge will be delighted to hear your feedback. Have a great day!

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Review from Susanne S (Daughter of Resident) published on 22 January 2024 Submitted via Postal Card
Overall Experience
As my mother cannot be at home to live there is nowhere else I would rather she was.

The manager is amazing, the staff are helpful and nothing is too much trouble.

Reply from Deborah Yadev, Marketing Manager at Mountbatten Lodge

Thank you for your comment. The team at Mountbatten Lodge are delighted to have your mother stay with us. Wishing you a wonderful day!

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Review from A W (Daughter of Resident) published on 22 January 2024 Submitted via Postal Card
Overall Experience

My mother has been resident here for almost 10 years and I have always been satisfied with the care provided to her. My mother is treated with respect and appears happy. During the pandemic I was confident that she remained safe and cared for. We had regular contact with video calls and updates. She always appears presentable and nourished.

Reply from Deborah Yadev, Marketing Manager at Mountbatten Lodge

Thank you for your comment. The team at Mountbatten Lodge are delighted to have your mother stay with us. Wishing you a great day!

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Review from Sarah M (Daughter of Resident) published on 19 January 2024 Submitted via Website
Overall Experience

My mother has been at Mountbatten Lodge for several years now and is very happy there. She is well looked after and when her health allows she loves to join in with the activities. She has great relationships with the carers and I am very confident that when I cannot be there for her she is given good quality care and that is all I can ask for. My mother's room is in need of some refurbishment but due to the nature of mum's condition it has been decided that it would not be in her best interests to move her to carry out the work, this would be my only concern about the home and I have no doubt this will be rectified before anyone takes over mums room when she is no longer there.

Reply from Deborah Yadev, Marketing Manager at Mountbatten Lodge

Thank you for your comment. The team at Mountbatten Lodge are delighted to have your Mother stay with us. Wishing you a great day!

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 June 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (19) & Events (0)

News
  • 19 May 2026

    On Friday 15th May, we proudly marked the conclusion of the Operation Woolly Mammoth campaign with the delivery of 130 handmade blankets to Age UK Hertfordshire. The blankets were received...

  • 15 Apr 2026

    Spring has arrived across all Quantum Care homes, and our gardens are looking more beautiful than ever. From planting colourful blooms to enjoying peaceful moments outdoors, our residents are making...

  • 03 Feb 2026

    DJ AG is an open format DJ and is known online, particularly on TIKTOK, for his live music sets with the public, celebrities and care homes! Staff at Mountbatten Lodge,...

Upcoming Events

There are no upcoming events for Mountbatten Lodge.

Awards / Recognitions (1)

  • 28 Feb 2020Recipient: Quantum Care Ltd

Accreditations

There are no accreditations posted yet for Mountbatten Lodge.

Meet the Team (4)

Beth Hoskins
Beth HoskinsJob Title:Home Manager

I know how fortunate I am, as the Home Manager to be able to care for those at Mountbatten Lodge. I am passionate about my resident's care and happiness and ensuring that their needs are always met.

Hannah Coomber
Hannah CoomberJob Title:Deputy Home Manager

My name is Hannah, and I'm the Deputy Manager of Mountbatten Lodge. I have been working at Mountbatten for many years and love making a positive difference to the lives of my residents.

Lorelie Lucas
Lorelie LucasJob Title:Chef Manager

I love being able to take my passion for food and cooking and make a difference in the lives of the residents here at Mountbatten Lodge.

Samantha Pinto
Samantha PintoJob Title:Housekeeping Manager

My job as a Housekeeping Manager allows me to be creative and effective whilst I manage my team of housekeepers to maintain high standards within the home. Quantum care allows me to enhance my talents whilst enabling me to gain positive relationships with our residents at Mountbatten Lodge.

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