Mountbatten Lodge

I have been nothing but impressed by this lovely care home. It is led from the top by a manager who takes great pride in all that she does. She cares and that comes through into the staff who are all terrific. I feel that my mum is happy there and well looked after. Day to day the care is excellent but then there are also events within the home such as music nights which my mum greatly benefits from. On top, there are trips out which go over and beyond what you might expect. Thank you to you all.

Really happy we decided on this care home for my grandma, the staff are very welcoming and they are always finding great activities to do with the residents whether it be for fun or to stimulate their minds or activities to help with exercise to help joints and muscles.

I think the actual care home in places is a bit tired and can do with modernising, but the main thing is the care and so far cannot fault it!

Thank you once again for everything you do for your residents, it truly is an amazing home.

Mountbatten Lodge was a pleasurable experience. Familiar faces, events organized, a personal touch. The manager and their staff are quite special. Keeping in touch with us and pictures was a mind-relieving bonus. My mother always had a warm cup of tea whenever I visited. On D-Day when I popped in, the fish and chips looked fresh and inviting. Sadly I couldn't get take out, but my Mum enjoyed her lunch. Mum was cared for, her health and hygiene supported and I didn't have to worry about her. Thank you, Mountbatten Lodge. My mother stayed here for 2 weeks. I'm guessing my 5th star may well have appeared if given more time here. It is certainly my favourite so far in the UK.

This team puts the 'care' in care home! Apart from the day-to-day high level of care, they arrange brilliant events and shows for those who want to participate. Every time we visit we are met with smiling happy faces from the staff and management who always make time to talk to us. It seems to me that the team are not just doing a job but truly have a vocation - we are so grateful that we chose Mountbatten Lodge!

Care at Mountbatten Lodge is clearly not just a job, it is a way of life.

I was welcomed into Mountbatten Lodge on 1st November 2022. I had suffered 3 small strokes but thanks to all the loving staff, I am now able to walk with a stick. I can't praise them enough for the loving care they have shown, from the lovely manager and her assistant I have constantly been shown love and courtesy. As a bonus, they have started tribute nights, last week the pop tribute act was amazing (starring the manager).

Mountbatten Lodge is an extremely friendly and welcoming place, the residents are treated with the utmost kindness, dignity and respect by all members of staff who are all very friendly. The management are extremely friendly and approachable and are always available and accessible. The activity staff go above and beyond to engage the residents, and there is always something going on for both residents and relatives/carers. My husband is happy and content in such a caring and inclusive environment and I could not have wished for a kinder place for him to be.

Words cannot express how grateful both my wife and myself are as we know she’s getting the right care she deserves. Thank you all very much.

Mum had been in Mountbatten Lodge since November 2019. I have always found the staff to be friendly, very caring and helpful. She enjoys the activities that they do and they put on various things for the family to attend.

We were a little concerned when we found out that mum had to be admitted to a care home. Word locally was that Mountbatten Lodge was the best in the area, so we were very pleased when Mum was admitted there. We have found that the level of care given at the lodge by all staff to be first class, given with a smile in very demanding circumstances, nothing is too much trouble. Thank you so much for the love and care shown.

Both my parents moved to Mountbatten Lodge in 2019 when my father was diagnosed with dementia and was not able to look after my Mum. They were able to be in rooms next to each other which was great. Sadly my Dad died after contracting Covid, in the hospital I might add and although he was able to go back to the home he was too unwell to stay. The care of both my parents was exemplary during this time and they were looked after and safeguarded during Covid. My Mum is still under care and I can't recommend the home more. They look after her so well, inform me of any issues and she is like one of the family. I am so happy and so is she, I wouldn't want her anywhere else.

I cannot wait for the summer to come... BBQs and outside activities.

I very much appreciate the extra mile and effort the established staff constantly take.

Most importantly Mum is happy here.

Didn't think my friend would be so happy as they are now.

The manager is amazing, the staff are helpful and nothing is too much trouble.

My mother has been resident here for almost 10 years and I have always been satisfied with the care provided to her. My mother is treated with respect and appears happy. During the pandemic I was confident that she remained safe and cared for. We had regular contact with video calls and updates. She always appears presentable and nourished.

My mother has been at Mountbatten Lodge for several years now and is very happy there. She is well looked after and when her health allows she loves to join in with the activities. She has great relationships with the carers and I am very confident that when I cannot be there for her she is given good quality care and that is all I can ask for. My mother's room is in need of some refurbishment but due to the nature of mum's condition it has been decided that it would not be in her best interests to move her to carry out the work, this would be my only concern about the home and I have no doubt this will be rectified before anyone takes over mums room when she is no longer there.