Mountbatten Lodge

Quantum Care Ltd, Old Crabtree Lane, Hemel Hempstead HP2 4EX
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9.7 89 Reviews
  • Mountbatten Lodge, Hemel Hempstead
Mountbatten Lodge is a purpose-build care home that's situated in a quiet residential area with a retail park within walking distance. The home offers residential care, specialist dementia care and respite care.

Within the home you'll find a number of inviting lounges and dining rooms as well as other welcoming communal areas. The home also benefits from a café which is the perfect place to sit and socialise with friends and family over coffee, tea and other refreshments.

Mountbatten Lodge's beautiful landscaped garden includes a number of seating areas situated along a meandering walk way. The perfect place to relax during the warmer months.

The home has its own dedicated activity worker who ensures that there are a wide range of activities to suit every person's interests and personality.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1277

Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require.


We are a not-for-profit care organisation and do not pay dividends to shareholders. All profits are used to deliver high quality care.

These prices are only a guideline, please contact Mountbatten Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Beth Hoskins (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)

Visiting

  • Open visiting policy

Parking

  • On-site parking

Mountbatten Lodge Reviews (89)

9.7

Mountbatten Lodge has a Review Score of 9.7 (9.726) out of 10, based on 27 reviews in the last 2 years.
Over all time Mountbatten Lodge has 89 reviews.

Overall Experience
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  • 23
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Date Published
  • 89
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  • 27
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Reviewer Connection to Mountbatten Lodge
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Total of 89, showing 81-89
Review from Barbara H (Wife of Resident) published on 31 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff at Mountbatten Lodge are excellent. Very caring, treating all residents with love and dignity.
Staff seem to know all the residents and family members by name even if working on different units.
My husband is well looked after and content.
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Review from N L (Son of Resident) published on 24 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staffed by lovely people with good facilities.
The only problem is items constantly go missing - I do not mean stolen.
Teeth, hearing aids, glasses (spectacles), wheelchair or its foot plates.
Reply from Tilly Leitao, Customer and Sales Co-ordinator at Mountbatten Lodge

Thank you for your kind comments regarding the staff and facilities within Mountbatten Lodge. Our staff take great pride in delivering high levels of care and support to all their residents.


We strive to ensure that all personal items are looked after, so it is regrettable to hear that some items have been temporarily misplaced, such as the wheelchair and the glasses. Should similar incidents occur in the future, we would be grateful if these could be brought to the attention of the Home Manager or their Deputy immediately so that they can resolve the matter quickly.

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Review from Stanley O (Husband of Resident) published on 20 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On my review, I found the chap very understanding and caring and was in no rush.
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Review from Sarah C (Relative of Resident) published on 29 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mountbatten Lodge is a very friendly and welcoming environment. The care staff are helpful and supportive and always willing to go the extra mile.
The manager was extremely welcoming and we felt that she was approachable and easy to talk to.
We felt that the residents are very happy and settled in
their home and my auntie is comfortable which gives us comfort as a family.
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Review from N C (Relative of Resident) published on 29 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I often visit my aunt who resides at the Mountbatten Lodge. The change in management has been a breath of fresh air. The home has been blessed with the new manager who is a real asset to the company. Keep up the great work, my aunty loves her home and we enjoy visiting. Outstanding care, outstanding
cleanliness and amazing food. Thank you for all your great work.
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Review from Sheila C (Friend of Resident) published on 2 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has been in this home since November of last year occupying an enablement room since going in there she has come on leaps and bounds and is now awaiting a permanent placement. The staff and carers are all very caring and she gets on well with everyone. I have to say that the food here
is I think exceptional. The chef seems to understand what people want and is very accommodating. Having had previous experience of care I have found this one of the nicest especially in view of all the bad press these days
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Review from Maxine M (Wife of Resident) published on 7 February 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would just like to mention that I am very pleased with the complete care my husband has been receiving at the Mountbatten Lodge since April 2016, which is entirely due to the care and hard work of the excellent staff on duty.


I also would like to mention the good food which is prepared on the premises

and always arrives nice and hot and there are always several choices for the clients to choose from.
I have no complaints whatsoever except that the resident's staff deserve more of a mention for the hard work they are doing.
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Review from Rosemary L (Daughter of Resident) published on 24 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been at Mountbatten Lodge for over 8 years. She is very well looked after and even loved. I would really recommend Mountbatten Lodge to anyone who has a loved one that needs extra care in their later years. I can go and see my mum and when I leave her I know she is well looked after. I have
every confidence in Mountbatten Lodge and very happy we chose Mountbatten Lodge XX.
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Review from T F (Daughter of Resident) published on 20 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been at Mountbatten Lodge for 8 years. We are very happy with her care and she is well loved by the staff.
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Current Review Score: 9.7 (9.726)

Overview of Review Score

The Review Score of 9.7 (9.726) out of 10 for Mountbatten Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.726 for Mountbatten Lodge is calculated as follows: ( (248 Excellents x 5) + (58 Goods x 4) + (15 Satisfactorys x 3) ) ÷ 321 Ratings = 4.726
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Mountbatten Lodge is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (5)

Beth

Beth Hoskins

Job Title: Home Manager

I know how fortunate I am, as the Home Manager to be able to care for those at Mountbatten Lodge. I am passionate about my resident's care and happiness and ensuring that their needs are always met.

Emily

Emily O'Regan

Job Title: Deputy Home Manager Joined: 2014

I have worked at Quantum Care since 2014, starting as a care worker and progressing to deputy home manager. I have gained my teaching qualification which allows me to teach the following in-house; Manual Handling, Dementia, Medication, Health and Safety, Fire Safety, Emergency Aid, Mental Capacity, Deprivation of Liberty, Safeguarding of Vulnerable Adults and Food Safety & Nutrition. I have my Level 2 qualification in Seated Exercise and my Level 3 in Health and Social Care. I am currently working towards my Level 5 Qualification. 


My biggest passion in life is being able to give someone the best quality care and teaching and supporting my team to do the same. I have been in the care industry for many years and my passion is as strong as it was when I was 17.

Lorelie

Lorelie Lucas

Job Title: Chef Manager

I love being able to take my passion for food and cooking and make a difference in the lives of the residents here at Mountbatten Lodge.

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Samantha Pinto

Job Title: Housekeeping Manager

My job as a Housekeeping Manager allows me to be creative and effective whilst I manage my team of housekeepers to maintain high standards within the home. Quantum care allows me to enhance my talents whilst enabling me to gain positive relationships with our residents at Mountbatten Lodge.

Samantha

Samantha Sharp

Job Title: Administrator

I am the administrator for Mountbatten Lodge and have worked for Quantum Care for a number of years. I have loved my job since starting back in 2022 and love the relationships I have built with my residents and families.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Mountbatten Lodge to verify any information. View our terms and conditions. Mountbatten Lodge has an Enhanced Service - more info.