Providence Court

Quantum Care Ltd, Providence Way, Baldock SG7 6TT

Providence Court is a Hertfordshire care home that offers the advantages of a pleasant location with scenic gardens and nearby countryside, as well as good nearby local amenities that allow for a relaxing retirement and day-to-day lifestyle.

Up to sixty-one elderly people use the service, all of whom enjoy en-suite bedrooms and the use of their own telephone point and nurse call system, as well as good areas in which to socialise and a mobile library.

The home's team of carers have recognised qualifications and have access to the expertise of visiting GPS, district nurses and key workers to ensure all individual needs are handled appropriately.

Group: Quantum Care Ltd

Person in charge: Avaline Budram-Lee (Home Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 61 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 61

Rooms with ensuite WC: 61

Fees information:

Personal Care Single from £800 - this price is only a guideline, a final price will be provided following a needs assessment carried out by the home's management team.

Facilities & Services: Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Open visiting policy

Parking:

On-site parking

Latest Care Quality Commission* Report on Providence Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.2 (maximum of 10) for Providence Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 8 Reviews over all time. This Average Rating is also the rating value for Providence Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.594 for Providence Court is calculated as follows: ( (63 Excellents x 5) + (27 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 96 Ratings = 4.594

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.574 Points relating to the number of positive Reviews for Providence Court is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12.2 positive Reviews (61 registered maximum number of service users ÷ 5). 7 Reviews ÷ 12.2 Target = 0.574

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.2 Providence Court has a Review Score of 9.2 (9.168) from 8 Reviews


Average Ratings

  • Excellent
    6
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Providence Court?

  • Extremely LIKELY
    6
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Providence Court

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    4

My father was extremely well cared for over the three years he was a resident here. The staff were superb and very caring. The home was always clean and brightly furnished. My father was treated with respect and dignity. There were several functions when friends and family were invited to come along, but we were also made very welcome whenever we popped in to visit. The catering staff were splendid and the food was freshly prepared and delicious. I cannot praise this care home enough.

How likely would you be to recommend Providence Court? Extremely Likely

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Average Rating:   4.8 out of 5

I feel my mother's care needs were attended to well. If I did ever have a problem, I could speak to management and this would be dealt with accordingly. Staff were very accommodating, food choices were good, cleanliness was good, greeted by friendly reception staff. The resident doctor is very informative.

How likely would you be to recommend Providence Court? Likely

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Average Rating:   4.8 out of 5

You walk into Providence Court and are always welcomed by happy staff. The atmosphere is happy. The staff at all levels caring and friendly. The building is beautiful, spotlessly clean and there is a lovely garden.

How likely would you be to recommend Providence Court? Extremely Likely

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Average Rating:   5 out of 5

We as a family are so very happy with the care and support father gets from all the staff.

How likely would you be to recommend Providence Court? Extremely Likely

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Average Rating:   4.9 out of 5

My mother has been a resident of Providence Court for 10 months. In general, the service offered has been good. Recently a new care home manager has improved staff attentiveness, reduced reliance on agency staff and lead a general smartening up. My mother's room is lovely and there are many quiet corners where she can sit.

How likely would you be to recommend Providence Court? Likely

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Average Rating:   3.8 out of 5

Since my mum was moved to Providence Court after a fire at her previous care home, the staff have been kind with helping her settle in and making her feel at home. She is treated with kindness and dignity. The home is bright and clean and the staff provide activities which she enjoys. I feel confident that my mum is safe and cared for and she is happy and feels at home.
The staff also provide activities for family and friends to join in, i.e. BBQ's, fetes etc.

How likely would you be to recommend Providence Court? Extremely Likely

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Average Rating:   4.8 out of 5

My mother recently celebrated her 107th birthday and we feel that attaining this great age is mainly attributed to the care she has received at Providence Court. She has been a resident for approx 10 years during which time she has been cared for through chest infections, pneumonia and most recently gastro enteritis. The staff, as well as caring so well for my mother show great kindness and respect.

How likely would you be to recommend Providence Court? Extremely Likely

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Average Rating:   3.9 out of 5

My mother has been resident here for five years - very pleased with the care home and the staff/management. I call in to see her at least 3 times a week and have always found her to be well looked after - management have always responded well to my requests and concerns, and staff are always attentive and kind and caring to the residents.

How likely would you be to recommend Providence Court? Extremely Likely

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Average Rating:   4.8 out of 5

Submit a Review for Providence Court

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Bed Vacancies

4 Bed Vacancies

posted 21 May 2018

2 Dementia Care 2 Residential Care

Awards / Recognitions

There are currently no awards/recognitions posted yet for Providence Court

Job Vacancies

Staff Profiles

Avaline

Avaline Budram-Lee

Job Title: Registered Home Manager

Description:

Avaline runs all aspects of the home, taking care of the business side of things and ensuring that her home provides a high standard of care. While each Manager brings their own flair to the role, they do all have some qualities in common, especially their leadership and organisational skills. The role is very varied, involving plenty of resident interaction alongside the more administrative work to keep the home running smoothly. Our Managers typically hold, or are working towards, a relevant qualification and have proven experience in caring for older people.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Providence Court