Providence Court, Baldock, Hertfordshire
Providence Court, Baldock, Hertfordshire
Providence Court, Baldock, Hertfordshire

Providence Court is a Hertfordshire care home that offers the advantages of a pleasant location with scenic gardens and nearby countryside, as well as good nearby local amenities that allow for a relaxing retirement and day-to-day lifestyle.

Up to sixty-one elderly people use the service, all of whom enjoy en-suite bedrooms and the use of their own telephone point and nurse call system, as well as good areas in which to socialise and a mobile library.

The home's team of carers have recognised qualifications and have access to the expertise of visiting GPS, district nurses and key workers to ensure all individual needs are handled appropriately.

Group: Quantum Care Ltd

Person in charge: Grace Street (Home Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 61 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 61

Rooms with ensuite WC: 61

Weekly Charges Guide: Personal Care Single from £820 (These prices are only a guideline, please contact Providence Court to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Open visiting policy

Parking:

On-site parking

Latest Care Quality Commission* Report on Providence Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.9 Providence Court has a Review Score of 7.9 (7.914)

The Review Score of 7.9 (maximum of 10) for Providence Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 3 Reviews over all time. This Average Rating is also the rating value for Providence Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.5 for Providence Court is calculated as follows: ( (20 Excellents x 5) + (14 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 36 Ratings = 4.5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.414 Points relating to the number of positive Reviews for Providence Court is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 12.2 positive Reviews (61 registered maximum number of service users ÷ 5). 2 Reviews ÷ 12.2 Target = 0.164

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Providence Court?

  • Extremely LIKELY
    3
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Providence Court

  • Son of Resident/Service User
    2
  • Daughter of Resident/Service User
    1

Since my mum was moved to Providence Court after a fire at her previous care home, the staff have been kind with helping her settle in and making her feel at home. She is treated with kindness and dignity. The home is bright and clean and the staff provide activities which she enjoys. I feel confident that my mum is safe and cared for and she is happy and feels at home.
The staff also provide activities for family and friends to join in, i.e. BBQ's, fetes etc.

How likely would you be to recommend Providence Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother recently celebrated her 107th birthday and we feel that attaining this great age is mainly attributed to the care she has received at Providence Court. She has been a resident for approx 10 years during which time she has been cared for through chest infections, pneumonia and most recently gastro enteritis. The staff, as well as caring so well for my mother show great kindness and respect.

How likely would you be to recommend Providence Court? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

My mother has been resident here for five years - very pleased with the care home and the staff/management. I call in to see her at least 3 times a week and have always found her to be well looked after - management have always responded well to my requests and concerns, and staff are always attentive and kind and caring to the residents.

How likely would you be to recommend Providence Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Submit a Review for Providence Court

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Extremely UNLIKELY

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Providence Court

Job Vacancies

Staff Profiles

No image found

Karen Parker

Job Title: Registered Home Manager

Joined: 2005

Description:

Specialisms
Karen has worked in care since 1995, starting as a care worker and progressing to Home Manager in 2005. Her core skills are in the areas of more complex dementia/mental health conditions, and she has led a project for Younger People with Dementia at Belmont View which proved very successful. Karen led the “Rhythm of Life – Occupational living” project at Belmont View and is now assisting to role this out at Providence Court and other homes across the company.
Qualifications
NVQ 4/RMA, Leadership in Dementia

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Providence Court