Providence Court

Quantum Care Ltd, Providence Way, Baldock SG7 6TT
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9.6 60 Reviews
  • Providence Court, Baldock
Providence Court is situated in the Market Town of Baldock close to local amenities including a large supermarket. The home provides a range of care services including residential care, specialist dementia care and respite care.

The home boasts a welcoming environment, from the cosy lounges and dining rooms to the spacious ensuite bedrooms which offer residents everything they need, every corner of Providence Court has been designed to be a home from home. There's also a large day room which is perfect for special occasions and events including parties and live entertainment.

The team at Providence Court empowers residents to lead a happy lifestyle and the dedicated activities coordinator designs a varied schedule to ensure there's always something to look forward to.

If you'd like to find out more, please reach out to the team.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1009

Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require.


We are a not-for-profit care organisation and do not pay dividends to shareholders. All profits are used to deliver high quality care.

These prices are only a guideline, please contact Providence Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Dariusz Bancerek (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (61)

Visiting

  • Open visiting policy

Parking

  • On-site parking

Providence Court Reviews (60)

9.6

Providence Court has a Review Score of 9.6 (9.608) out of 10, based on 16 reviews in the last 2 years.
Over all time Providence Court has 60 reviews.

Overall Experience
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Reviewer Connection to Providence Court
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Review from P W (Son of Resident) published on 31 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is well situated away from roads and shops. The staff are caring and very helpful. The home is clean and has good facilities. The care given is excellent. I am very happy with the care my Mother receives.
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Review from B F (Husband of Resident) assisted by family/friend published on 31 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Providence Court is a lovely home. Well led by blessings and management team.
The food was very good and my wife enjoyed her food.
The outside gardens are beautiful and I spent many days when in the home in the garden with my wife.
Carers on my wife's unit were very good, helpful, and polite.
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Review from L M (Daughter of Resident) published on 16 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is here on respite care but will become a resident.
The home is exactly that, a home!
Staff are wonderful and caring.
The manager has time to listen and is a lovely man.
It's wonderful to see Mum so happy.
Reply from Jo Currell, .Marketing and Event Co-ordinator at Providence Court

It warms our hearts to receive such positive feedback! We strive to create a supporting and enriching environment where our residents can thrive.

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Review from Danielle T (Daughter of Resident) published on 8 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home is extremely well run. The staff are kind and understanding. This is a warm and friendly environment and my father suffering from dementia receives excellent care. The family are always welcome and there is a good program of activities. I would highly recommend it.
Reply from Jo Currell, .Marketing and Event Co-ordinator at Providence Court

Thank you so much for your kind words! Providing exceptional care and support to our residents is our top priority.

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Review from Brenda G (Wife of Resident) published on 28 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot fault the home in any way, my husband has been a resident for nearly two years now. The only thing I would say is that the residents do need more activities.
Reply from Deborah Yadev, Marketing Manager at Providence Court

We truly appreciate your positive feedback. Our dedicated team works tirelessly to ensure that every resident receive the highest quality of care. Wishing you a wonderful day!

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Review from P W (Nephew of Resident) published on 22 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We spent two hours visiting resident on the 4th of March. We were offered drinks. Staff were friendly and very helpful. Ten out of ten for service provided.
Reply from Deborah Yadev, Marketing Manager at Providence Court

Thank you for taking the time to share your positive experience with us! Wishing you a wonderful day!

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Review from B N (Husband of Resident) published on 19 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After a six-week stay in hospital and a promise of surgery which was later refused as it was thought that her body would not be able to stand the trauma, my wife was discharged with total loss of the use of her legs and was showing signs of dementia. It was decided that full-time care was her best option.
Following previous respite stays a previous care home was our first choice but we were disappointed that there were no beds available at the time so Providence Court was the obvious second choice. We wanted to retain the ethos of 'for care, not profit'. And we have not been disappointed. The care and courtesy shown by the manager and staff to the patients and their visitors is excellent and urgent requests are responded to quickly. The food is good and the premises are clean and seem well cared for. Entertainment and activities are available if required and I am delighted to say that after a period of settling in my wife is now completely comfortable and the signs of dementia are gone.
Reply from Deborah Yadev, Marketing Manager at Providence Court

Thank you so much for your kind words! Providing exceptional care and support to our residents is our top priority, and we're thrilled to hear your positive feedback. Have a wonderful day!

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Review from J T (Niece of Resident) published on 15 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our aunty has recently become a resident and we all came to visit her for the first time. We were welcomed with a smile by everyone. We enjoyed a lovely lunch together and felt very much at home and relaxed. We chatted with several carers and other residents and had a really lovely afternoon. Thank
you.
Reply from Deborah Yadev, Marketing Manager at Providence Court

We're delighted that you had a wonderful experience at Provident Court! It's incredibly rewarding to know that our efforts to create a warm and welcoming environment for our residents and their families are being appreciated. Have a wonderful day!

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Review from Steve A (Brother of Resident) published on 22 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my brother was here first in early December, he waxed lyrical about how fabulous the care was. Now he is back, and when my wife and I visited the home on 4th January, we could see what led him to characterize the home as he did. It was quite clear that the staff were all committed to providing
quality care, and their attention to detail was very evident. What a refreshing change to what we have heard generally about care homes.
Reply from Deborah Yadev, Marketing Manager at Providence Court

Thank you for your comment. The team at Providence Court are delighted to have your brother stay with us. Wishing you a wonderful day!

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Review from Mark T (Son of Resident) published on 5 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad was very happy here.
Lovely staff and good care.
He especially liked the food!
Thanks for having him!
Reply from Deborah Yadev, Marketing Manager at Providence Court

Good day, and thank you for the review.
Have a lovely day!

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Review from P C (Son of Resident) published on 4 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are caring and friendly, they always make time for my mother. They are very patient and always on hand. The facilities are well laid out and there are many and varied activities to engage residents. They always keep us informed of any issues. I am very happy with the care given.
Reply from Deborah Yadev, Marketing Manager at Providence Court

Thank you for your comment. The team at Providence Court are delighted to have your mother stay with us. Wishing you a wonderful day!

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Review from Susan M (Daughter of Resident) published on 28 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Visiting my mother is not prearranged with the staff, so I always get a true picture. Mum always looks happy and cared for. There are lots of activities planned on a regular basis, and my last visit coincided with Diwali celebrations. The staff had gone to so much effort decorating the room, providing
different sorts of Indian food and dressing in traditional costumes. Local nursery children also came in to sing to the residents, as well as a therapy dog for the residents to interact with. It was all a wonderful experience to witness and participate in. Well done.
Reply from Deborah Yadev, Marketing Manager at Providence Court

Thank you for your comment. The team at Providence Court are delighted to have your Mother stay with us. Wishing you a great day!

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Review from K C (Daughter of Resident) published on 8 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly and helpful when taken in for her visit. Polite and knowledgeable staff. I believe Mum enjoyed her stay however it is very hard to determine what she liked or disliked due to her Alzheimer's.
Reply from Deborah Yadev, Marketing Manager at Providence Court

Thank you for your comment. The team at Providence Court were delighted to have your mum visit us. Wishing you a great day!

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Review from David T (Brother of Resident) published on 1 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall a pleasant stay.
Reply from Deborah Yadev, Marketing Manager at Providence Court

Thank you for your feedback. Wishing you a great day!

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Review from R W (Sister of Resident) published on 3 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother is well cared for given his situation and mobility. The staff is always friendly and welcoming.
Reply from Deborah Yadev, Marketing Manager at Providence Court

Good day and thank you for the review.
Have a lovely day!

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Review from J H (Niece of Resident) published on 20 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We arrived to a warm welcome by all the staff. There was a pleasant smell throughout. The staff gave us comprehensive information about my aunt - they all obviously knew her although she has only been there for one week, and were happy to answer questions. Our main contact has been amazing meeting all
of my aunt's needs and requests. My aunt looked so well and was so content. We were so impressed with the service given. Thank you so much.
Reply from Deborah Yadev, Marketing Manager at Providence Court

Good day and thank you for the lovely review. We are happy to hear your comments about the home and if there is ever anything we can further support with, let us know. Have a lovely day!

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Review from K B (Daughter of Resident) published on 22 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident here for some time and I am delighted with the care she has received. Every member of staff (from management to cleaning) has been helpful, polite and a pleasure to talk to. Most importantly, my mother is treated with respect, dignity, affection and understanding. I know
she is always safe and treated in a caring and professional manner.
Reply from Deborah Yadev, Marketing Manager at Providence Court

Good day and thank you for the review, your kind words will be shared with the team.
Your mother is an amazing woman and we are thankful to have her with us.
Have a lovely day!

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Review from Rosemary C (Daughter of Resident) published on 27 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The family are very happy with the staff. Thank you to all the staff for the help and care for my mum. I can sleep better knowing Mum is in good hands.
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Review from R B (Husband of Resident) published on 27 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Visited many times and the majority of the staff made us welcome. There are times when staff have been very thin on the ground. Some staff do not seem to interact with residents very much. Every time I visited I have been made to feel uncomfortable by one resident continuously calling for help.
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Review from M R (Niece of Resident) published on 13 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is very clean, the security is good.
Food is good.
Some staff are more friendly than others.
Activities are good for the residents.
My aunt always looks clean.
Room is ok size for my aunt.
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Current Review Score: 9.6 (9.608)

Overview of Review Score

The Review Score of 9.6 (9.608) out of 10 for Providence Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.608 for Providence Court is calculated as follows: ( (121 Excellents x 5) + (57 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 186 Ratings = 4.608
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Providence Court is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Nov 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (3)

Lauren

Lauren Cosgrove

Job Title: Home Manager Joined: 2023

The Home Manager runs all aspects of the home and ensures that the home provides a high standard of care. While each Manager brings their own flair to the role, they all have some qualities in common, especially their leadership and organisational skills. The role is very varied, involving plenty of resident interaction alongside the more administrative work to keep the home running smoothly. Our Managers typically hold, or are working towards, a relevant qualification and have proven experience in caring for older people.

Pat

Pat Salih

Job Title: Housekeeping Manager

"I enjoy working with the residents, ensuring they have a homely environment to live in. I also enjoy working on such a good team." – Pat Silah


Keeping the team of Housekeepers running as it should is the Housekeeping Manager. Supervising and organising their teams is just part of it as these Managers work alongside them to keep the home clean and inviting. The comfort of residents is the most important thing to our Housekeeping Managers which is why they work so hard to create an environment in which residents can’t help but feel at home. Multi-tasking and communication skills are some of the most important of the Housekeeping Manager’s qualities as they and their team create a home where resident’s dignity is never compromised and independence is always encouraged. Our Housekeeping Managers ensure that all areas of our home are safe, clean, well maintained and presented in a way to create a warm and homely environment. They have an important role in maintaining our infection, prevention and control standards to make sure our residents stay well.

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Bajinder Kaur

Job Title: Chef Manager

The Chef Manager organises every aspect of the catering operation and provides a safe, nutritious, quality service to our residents using freshly produced food. With a hands-on role, leading a team, they provide a quality catering service and help create a warm and friendly atmosphere for our residents. Working with our residents they help to create menus to meet their needs and suit their tastes.

Frequently Asked Questions about Providence Court

What types of Care is Providence Court registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Providence Court have?

There are 61 Single Rooms.

What are the Facilities & Services at Providence Court?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Providence Court to the centre of Baldock?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Providence Court to verify any information. View our terms and conditions. Providence Court has an Enhanced Service - more info.