
My aunt looked so well and was so content. We were so impressed with the service givenJ H(Niece of Resident/Service User)

Everything about the home had a wonderful warmth to it. The staff are so caring,S B(Daughter of Resident/Service User)

I would highly recommend this residence to anyone, it has that extra somethingLisa H(Daughter of Resident/Service User)

My aunt looked so well and was so content. We were so impressed with the service givenJ H(Niece of Resident/Service User)

Everything about the home had a wonderful warmth to it. The staff are so caring,S B(Daughter of Resident/Service User)

I would highly recommend this residence to anyone, it has that extra somethingLisa H(Daughter of Resident/Service User)

Providence Court is situated in the Market Town of Baldock close to local amenities including a large supermarket. The home provides a range of care services including residential care, specialist dementia care and respite care.
The home boasts a welcoming environment, from the cosy lounges and dining rooms to the spacious ensuite bedrooms which offer residents everything they need, every corner of Providence Court has been designed to be a home...
Care Provided by Providence Court
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 61 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require and the type of room you choose.
We are a not-for-profit care organisation and do not pay dividends to shareholders. All profits are used to deliver high quality care.
The price(s) shown are provided by the care home. Contact Providence Court for full pricing details and T&Cs.
Contact Providence Court to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Quantum Care Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Kelly Crellin (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (61)
Visiting
- Open visiting policy
Parking
- On-site parking
Providence Court Reviews (73)
Providence Court has a Review Score of 9.6 (9.604) out of 10, based on 16 reviews in the last 2 years.
Over all time Providence Court has 73 reviews.
Our aunty has recently become a resident and we all came to visit her for the first time. We were welcomed with a smile by everyone. We enjoyed a lovely lunch together and felt very much at home and relaxed. We chatted with several carers and other residents and had a really lovely afternoon. Thank you.
We're delighted that you had a wonderful experience at Provident Court! It's incredibly rewarding to know that our efforts to create a warm and welcoming environment for our residents and their families are being appreciated. Have a wonderful day!
When my brother was here first in early December, he waxed lyrical about how fabulous the care was. Now he is back, and when my wife and I visited the home on 4th January, we could see what led him to characterize the home as he did. It was quite clear that the staff were all committed to providing quality care, and their attention to detail was very evident. What a refreshing change to what we have heard generally about care homes.
Thank you for your comment. The team at Providence Court are delighted to have your brother stay with us. Wishing you a wonderful day!
Lovely staff and good care.
He especially liked the food!
Thanks for having him!
Have a lovely day!
The staff are caring and friendly, they always make time for my mother. They are very patient and always on hand. The facilities are well laid out and there are many and varied activities to engage residents. They always keep us informed of any issues. I am very happy with the care given.
Thank you for your comment. The team at Providence Court are delighted to have your mother stay with us. Wishing you a wonderful day!
Visiting my mother is not prearranged with the staff, so I always get a true picture. Mum always looks happy and cared for. There are lots of activities planned on a regular basis, and my last visit coincided with Diwali celebrations. The staff had gone to so much effort decorating the room, providing different sorts of Indian food and dressing in traditional costumes. Local nursery children also came in to sing to the residents, as well as a therapy dog for the residents to interact with. It was all a wonderful experience to witness and participate in. Well done.
Thank you for your comment. The team at Providence Court are delighted to have your Mother stay with us. Wishing you a great day!
Friendly and helpful when taken in for her visit. Polite and knowledgeable staff. I believe Mum enjoyed her stay however it is very hard to determine what she liked or disliked due to her Alzheimer's.
Thank you for your comment. The team at Providence Court were delighted to have your mum visit us. Wishing you a great day!
Overall a pleasant stay.
Thank you for your feedback. Wishing you a great day!
My brother is well cared for given his situation and mobility. The staff is always friendly and welcoming.
Have a lovely day!
We arrived to a warm welcome by all the staff. There was a pleasant smell throughout. The staff gave us comprehensive information about my aunt - they all obviously knew her although she has only been there for one week, and were happy to answer questions. Our main contact has been amazing meeting all of my aunt's needs and requests. My aunt looked so well and was so content. We were so impressed with the service given. Thank you so much.
Good day and thank you for the lovely review. We are happy to hear your comments about the home and if there is ever anything we can further support with, let us know. Have a lovely day!
My mother has been a resident here for some time and I am delighted with the care she has received. Every member of staff (from management to cleaning) has been helpful, polite and a pleasure to talk to. Most importantly, my mother is treated with respect, dignity, affection and understanding. I know she is always safe and treated in a caring and professional manner.
Your mother is an amazing woman and we are thankful to have her with us.
Have a lovely day!
The family are very happy with the staff. Thank you to all the staff for the help and care for my mum. I can sleep better knowing Mum is in good hands.
Visited many times and the majority of the staff made us welcome. There are times when staff have been very thin on the ground. Some staff do not seem to interact with residents very much. Every time I visited I have been made to feel uncomfortable by one resident continuously calling for help.
Food is good.
Some staff are more friendly than others.
Activities are good for the residents.
My aunt always looks clean.
Room is ok size for my aunt.
My nan feels safe here and that's what is most important.
Her care needs are met, they go above and beyond to help both families and residents.
Good day, and thank you for the lovely comments about our care home. Our team try their best every day to ensure all residents are treated with the love and respect they deserve. Have a lovely day.
They do very good work here. They look after us very well, we are fed well, someone is always there for you if needed night or day.
Thank you for taking the time to send us these lovely comments, they are appreciated by the entire team. Have a lovely day.
Staffing - needs at least one extra member on the floor when staff on breaks.
Security is excellent, with staff "buzzing" visitors in and out.
Staff do all they can to maintain residents' safety, even when residents are insistent on walking unaided when not steady on their feet!
Entertainment and activity team - first-class! Everyone is included - family and residents of mixed ability!
Not skilled at dementia care and many errors in medications, food, and basic personal care. No adequate social or emotional care. I wholeheartedly do not recommend this home for residents with dementia or who lack mental competency to advocate for themselves.
If you can, please meet with the new Home manager, she would be more than happy to address the concerns you have raised. As a company, we take these matters very seriously and would appreciate the opportunity to resolve as soon as possible.
Thank you and see you soon.
My aunt was in Providence Court in June/July. The home is very well laid out, with a reception area in the middle of the two wings. The staff were very friendly and welcoming. The rooms are clean and well laid out. The gardens are an added bonus. All in all, a lovely place.
Good day and thank you for taking the time to send us this lovely review. Best wishes to you and the family.
All parts of the home are easily accessible for residents.
Would certainly recommend the home.
If there is anything we can ever do to support you and your family better, let us know.
Have a lovely day!
I am the Power of Attorney and friend of a resident of five months. The help when urgent respite care was needed was an immense support to me and my friend. Management has been great in keeping me informed and stress-free.
I am personally grateful for the help during difficult circumstances. The staff are all really friendly.
Good day and thank you for taking the time to send us this review, we are extremely proud of all of our homes and hearing your kind words will surely bring a smile to our team members. Have a lovely day and let us know if we can support your friend in any way.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 November 2024Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (16) & Events (0)
- 19 May 2026
On Friday 15th May, we proudly marked the conclusion of the Operation Woolly Mammoth campaign with the delivery of 130 handmade blankets to Age UK Hertfordshire. The blankets were received...
- 15 Apr 2026
Spring has arrived across all Quantum Care homes, and our gardens are looking more beautiful than ever. From planting colourful blooms to enjoying peaceful moments outdoors, our residents are making...
- 20 Jan 2026
As part of our commitment as a Community Benefit Society, and in partnership with Age UK Hertfordshire, we have launched “Operation Woolly Mammoth”, a large-scale community knitting project aimed at...
There are no upcoming events for Providence Court.
Awards / Recognitions (1)
- 28 Feb 2020Recipient: Quantum Care Ltd
Accreditations
There are no accreditations posted yet for Providence Court.
Meet the Team (4)

The Home Manager runs all aspects of the home and ensures that the home provides a high standard of care. While each Manager brings their own flair to the role, they all have some qualities in common, especially their leadership and organisational skills. The role is very varied, involving plenty of resident interaction alongside the more administrative work to keep the home running smoothly. Our Managers typically hold, or are working towards, a relevant qualification and have proven experience in caring for older people.

The Deputy Manager shares responsibility with the Home Manager for running the home. Deputy Managers will each bring their own skill set to the home, some offering more assistance with the business side of things, while others focus largely on care. However, whether they look at it from a business or care perspective, the focus of the Deputy is always to ensure that their home is offering the very best quality of life for our residents. Experienced and either holding or working towards their qualifications, Deputy Managers are driven to provide the best of everything for their residents.

The Chef Manager organises every aspect of the catering operation and provides a safe, nutritious, quality service to our residents using freshly produced food. With a hands-on role, leading a team, they provide a quality catering service and help create a warm and friendly atmosphere for our residents. Working with our residents they help to create menus to meet their needs and suit their tastes.

"I enjoy working with the residents, ensuring they have a homely environment to live in. I also enjoy working on such a good team." – Pat Silah
Keeping the team of Housekeepers running as it should is the Housekeeping Manager. Supervising and organising their teams is just part of it as these Managers work alongside them to keep the home clean and inviting. The comfort of residents is the most important thing to our Housekeeping Managers which is why they work so hard to create an environment in which residents can’t help but feel at home. Multi-tasking and communication skills are some of the most important of the Housekeeping Manager’s qualities as they and their team create a home where resident’s dignity is never compromised and independence is always encouraged. Our Housekeeping Managers ensure that all areas of our home are safe, clean, well maintained and presented in a way to create a warm and homely environment. They have an important role in maintaining our infection, prevention and control standards to make sure our residents stay well.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Providence Court to verify any information. View our terms and conditions. Providence Court has an Enhanced Service -more info.