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Providence Court

Quantum Care Ltd, Providence Way, Baldock, Hertfordshire SG7 6TT
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My aunt looked so well and was so content. We were so impressed with the service givenJ H(Niece of Resident/Service User)
Providence Court, Baldock
Everything about the home had a wonderful warmth to it. The staff are so caring,S B(Daughter of Resident/Service User)
Providence Court, Baldock
I would highly recommend this residence to anyone, it has that extra somethingLisa H(Daughter of Resident/Service User)
Providence Court, Baldock

Providence Court is situated in the Market Town of Baldock close to local amenities including a large supermarket. The home provides a range of care services including residential care, specialist dementia care and respite care.

The home boasts a welcoming environment, from the cosy lounges and dining rooms to the spacious ensuite bedrooms which offer residents everything they need, every corner of Providence Court has been designed to be a home...  

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Care Provided by Providence Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,051N/A

Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require and the type of room you choose.

We are a not-for-profit care organisation and do not pay dividends to shareholders. All profits are used to deliver high quality care.

Contact Providence Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Kelly Crellin (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (61)

Visiting

  • Open visiting policy

Parking

  • On-site parking

Providence Court Reviews (73)

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9.6

Providence Court has a Review Score of 9.6 (9.604) out of 10, based on 16 reviews in the last 2 years. Over all time Providence Court has 73 reviews.

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Showing 73 reviews matching selected criteria
Review from J T (Niece of Resident) published on 15 March 2024 Submitted via Website
Overall Experience

Our aunty has recently become a resident and we all came to visit her for the first time. We were welcomed with a smile by everyone. We enjoyed a lovely lunch together and felt very much at home and relaxed. We chatted with several carers and other residents and had a really lovely afternoon. Thank you.

Reply from Deborah Yadev, Marketing Manager at Providence Court

We're delighted that you had a wonderful experience at Provident Court! It's incredibly rewarding to know that our efforts to create a warm and welcoming environment for our residents and their families are being appreciated. Have a wonderful day!

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Review from Steve A (Brother of Resident) published on 22 January 2024 Submitted via Postal Card
Overall Experience

When my brother was here first in early December, he waxed lyrical about how fabulous the care was. Now he is back, and when my wife and I visited the home on 4th January, we could see what led him to characterize the home as he did. It was quite clear that the staff were all committed to providing quality care, and their attention to detail was very evident. What a refreshing change to what we have heard generally about care homes.

Reply from Deborah Yadev, Marketing Manager at Providence Court

Thank you for your comment. The team at Providence Court are delighted to have your brother stay with us. Wishing you a wonderful day!

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Review from Mark T (Son of Resident) published on 5 January 2024 Submitted via Postal Card
Overall Experience
Dad was very happy here.
Lovely staff and good care.
He especially liked the food!

Thanks for having him!

Reply from Deborah Yadev, Marketing Manager at Providence Court
Good day, and thank you for the review.

Have a lovely day!

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Review from P C (Son of Resident) published on 4 December 2023 Submitted via Postal Card
Overall Experience

The staff are caring and friendly, they always make time for my mother. They are very patient and always on hand. The facilities are well laid out and there are many and varied activities to engage residents. They always keep us informed of any issues. I am very happy with the care given.

Reply from Deborah Yadev, Marketing Manager at Providence Court

Thank you for your comment. The team at Providence Court are delighted to have your mother stay with us. Wishing you a wonderful day!

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Review from Susan M (Daughter of Resident) published on 28 November 2023 Submitted via Postal Card
Overall Experience

Visiting my mother is not prearranged with the staff, so I always get a true picture. Mum always looks happy and cared for. There are lots of activities planned on a regular basis, and my last visit coincided with Diwali celebrations. The staff had gone to so much effort decorating the room, providing different sorts of Indian food and dressing in traditional costumes. Local nursery children also came in to sing to the residents, as well as a therapy dog for the residents to interact with. It was all a wonderful experience to witness and participate in. Well done.

Reply from Deborah Yadev, Marketing Manager at Providence Court

Thank you for your comment. The team at Providence Court are delighted to have your Mother stay with us. Wishing you a great day!

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Review from K C (Daughter of Resident) published on 8 November 2023 Submitted via Postal Card
Overall Experience

Friendly and helpful when taken in for her visit. Polite and knowledgeable staff. I believe Mum enjoyed her stay however it is very hard to determine what she liked or disliked due to her Alzheimer's.

Reply from Deborah Yadev, Marketing Manager at Providence Court

Thank you for your comment. The team at Providence Court were delighted to have your mum visit us. Wishing you a great day!

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Review from David T (Brother of Resident) published on 1 November 2023 Submitted via Postal Card
Overall Experience

Overall a pleasant stay.

Reply from Deborah Yadev, Marketing Manager at Providence Court

Thank you for your feedback. Wishing you a great day!

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Review from R W (Sister of Resident) published on 3 October 2023 Submitted via Postal Card
Overall Experience

My brother is well cared for given his situation and mobility. The staff is always friendly and welcoming.

Reply from Deborah Yadev, Marketing Manager at Providence Court
Good day and thank you for the review.

Have a lovely day!

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Review from J H (Niece of Resident) published on 20 September 2023 Submitted via Postal Card
Overall Experience

We arrived to a warm welcome by all the staff. There was a pleasant smell throughout. The staff gave us comprehensive information about my aunt - they all obviously knew her although she has only been there for one week, and were happy to answer questions. Our main contact has been amazing meeting all of my aunt's needs and requests. My aunt looked so well and was so content. We were so impressed with the service given. Thank you so much.

Reply from Deborah Yadev, Marketing Manager at Providence Court

Good day and thank you for the lovely review. We are happy to hear your comments about the home and if there is ever anything we can further support with, let us know. Have a lovely day!

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Review from K B (Daughter of Resident) published on 22 May 2023 Submitted via Postal Card
Overall Experience

My mother has been a resident here for some time and I am delighted with the care she has received. Every member of staff (from management to cleaning) has been helpful, polite and a pleasure to talk to. Most importantly, my mother is treated with respect, dignity, affection and understanding. I know she is always safe and treated in a caring and professional manner.

Reply from Deborah Yadev, Marketing Manager at Providence Court
Good day and thank you for the review, your kind words will be shared with the team.
Your mother is an amazing woman and we are thankful to have her with us.

Have a lovely day!

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Review from Rosemary C (Daughter of Resident) published on 27 March 2023 Submitted via Postal Card
Overall Experience

The family are very happy with the staff. Thank you to all the staff for the help and care for my mum. I can sleep better knowing Mum is in good hands.

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Review from R B (Husband of Resident) published on 27 March 2023 Submitted via Postal Card
Overall Experience

Visited many times and the majority of the staff made us welcome. There are times when staff have been very thin on the ground. Some staff do not seem to interact with residents very much. Every time I visited I have been made to feel uncomfortable by one resident continuously calling for help.

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Review from M R (Niece of Resident) published on 13 March 2023 Submitted via Postal Card
Overall Experience
The home is very clean, the security is good.
Food is good.
Some staff are more friendly than others.
Activities are good for the residents.
My aunt always looks clean.

Room is ok size for my aunt.

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Review from Emma A (Granddaughter of Resident) published on 13 March 2023 Submitted via Postal Card
Overall Experience
My nan is very well looked after here. All staff, from senior tea to housekeeping are attentive, friendly and supportive to myself and my nan.
My nan feels safe here and that's what is most important.

Her care needs are met, they go above and beyond to help both families and residents.

Reply from Deborah Yadev, Marketing Manager at Providence Court

Good day, and thank you for the lovely comments about our care home. Our team try their best every day to ensure all residents are treated with the love and respect they deserve. Have a lovely day.

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Review from Doreen C (Resident / Service User) published on 13 March 2023 Submitted via Postal Card
Overall Experience

They do very good work here. They look after us very well, we are fed well, someone is always there for you if needed night or day.

Reply from Deborah Yadev, Marketing Manager at Providence Court

Thank you for taking the time to send us these lovely comments, they are appreciated by the entire team. Have a lovely day.

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Review from Terry B (Son of Resident) published on 17 February 2023 Submitted via Postal Card
Overall Experience
Friendly, reassuring staff. Rooms are adequate, although our room is on the small side - no room for an easy chair.
Staffing - needs at least one extra member on the floor when staff on breaks.
Security is excellent, with staff "buzzing" visitors in and out.
Staff do all they can to maintain residents' safety, even when residents are insistent on walking unaided when not steady on their feet!

Entertainment and activity team - first-class! Everyone is included - family and residents of mixed ability!

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Review from SAS O (Daughter of Resident) published on 10 October 2022 Submitted via Website
Overall Experience

Not skilled at dementia care and many errors in medications, food, and basic personal care. No adequate social or emotional care. I wholeheartedly do not recommend this home for residents with dementia or who lack mental competency to advocate for themselves.

Reply from Deborah Yadev, Marketing Manager at Providence Court
Good day and sorry to hear your experience has not been as well as anticipated.
If you can, please meet with the new Home manager, she would be more than happy to address the concerns you have raised. As a company, we take these matters very seriously and would appreciate the opportunity to resolve as soon as possible.

Thank you and see you soon.

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Review from Jacqui P (Niece of Resident) published on 22 August 2022 Submitted via Postal Card
Overall Experience

My aunt was in Providence Court in June/July. The home is very well laid out, with a reception area in the middle of the two wings. The staff were very friendly and welcoming. The rooms are clean and well laid out. The gardens are an added bonus. All in all, a lovely place.

Reply from Deborah Yadev, Marketing Manager at Providence Court

Good day and thank you for taking the time to send us this lovely review. Best wishes to you and the family.

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Review from L H (Niece of Resident) published on 22 August 2022 Submitted via Postal Card
Overall Experience
The home was very well laid out.
All parts of the home are easily accessible for residents.

Would certainly recommend the home.

Reply from Deborah Yadev, Marketing Manager at Providence Court
Good day and thank you for taking the time to send us this lovely review. All of our care homes are purpose built and designed to support well being and ease of movement. Thank you for recommending the home.
If there is anything we can ever do to support you and your family better, let us know.

Have a lovely day!

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Review from J M (Friend of Resident) published on 20 June 2022 Submitted via Postal Card
Overall Experience

I am the Power of Attorney and friend of a resident of five months. The help when urgent respite care was needed was an immense support to me and my friend. Management has been great in keeping me informed and stress-free.

I am personally grateful for the help during difficult circumstances. The staff are all really friendly.

Reply from Deborah Yadev, Marketing Manager at Providence Court

Good day and thank you for taking the time to send us this review, we are extremely proud of all of our homes and hearing your kind words will surely bring a smile to our team members. Have a lovely day and let us know if we can support your friend in any way.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 November 2024
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (16) & Events (0)

News
  • 19 May 2026

    On Friday 15th May, we proudly marked the conclusion of the Operation Woolly Mammoth campaign with the delivery of 130 handmade blankets to Age UK Hertfordshire. The blankets were received...

  • 15 Apr 2026

    Spring has arrived across all Quantum Care homes, and our gardens are looking more beautiful than ever. From planting colourful blooms to enjoying peaceful moments outdoors, our residents are making...

  • 20 Jan 2026

    As part of our commitment as a Community Benefit Society, and in partnership with Age UK Hertfordshire, we have launched “Operation Woolly Mammoth”, a large-scale community knitting project aimed at...

Upcoming Events

There are no upcoming events for Providence Court.

Awards / Recognitions (1)

  • 28 Feb 2020Recipient: Quantum Care Ltd

Accreditations

There are no accreditations posted yet for Providence Court.

Meet the Team (4)

Kelly Crellin
Kelly CrellinJob Title Home ManagerJoined 2023

The Home Manager runs all aspects of the home and ensures that the home provides a high standard of care. While each Manager brings their own flair to the role, they all have some qualities in common, especially their leadership and organisational skills. The role is very varied, involving plenty of resident interaction alongside the more administrative work to keep the home running smoothly. Our Managers typically hold, or are working towards, a relevant qualification and have proven experience in caring for older people.

Lauren Cosgrove
Lauren CosgroveJob Title Deputy Manager

The Deputy Manager shares responsibility with the Home Manager for running the home. Deputy Managers will each bring their own skill set to the home, some offering more assistance with the business side of things, while others focus largely on care. However, whether they look at it from a business or care perspective, the focus of the Deputy is always to ensure that their home is offering the very best quality of life for our residents. Experienced and either holding or working towards their qualifications, Deputy Managers are driven to provide the best of everything for their residents.

Bajinder Kaur
Bajinder KaurJob Title Chef Manager

The Chef Manager organises every aspect of the catering operation and provides a safe, nutritious, quality service to our residents using freshly produced food. With a hands-on role, leading a team, they provide a quality catering service and help create a warm and friendly atmosphere for our residents. Working with our residents they help to create menus to meet their needs and suit their tastes.

Pat Salih
Pat SalihJob Title Housekeeping Manager

"I enjoy working with the residents, ensuring they have a homely environment to live in. I also enjoy working on such a good team." – Pat Silah

Keeping the team of Housekeepers running as it should is the Housekeeping Manager. Supervising and organising their teams is just part of it as these Managers work alongside them to keep the home clean and inviting. The comfort of residents is the most important thing to our Housekeeping Managers which is why they work so hard to create an environment in which residents can’t help but feel at home. Multi-tasking and communication skills are some of the most important of the Housekeeping Manager’s qualities as they and their team create a home where resident’s dignity is never compromised and independence is always encouraged. Our Housekeeping Managers ensure that all areas of our home are safe, clean, well maintained and presented in a way to create a warm and homely environment. They have an important role in maintaining our infection, prevention and control standards to make sure our residents stay well.

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