
My aunt looked so well and was so content. We were so impressed with the service givenJ H(Niece of Resident/Service User)

Everything about the home had a wonderful warmth to it. The staff are so caring,S B(Daughter of Resident/Service User)

I would highly recommend this residence to anyone, it has that extra somethingLisa H(Daughter of Resident/Service User)

My aunt looked so well and was so content. We were so impressed with the service givenJ H(Niece of Resident/Service User)

Everything about the home had a wonderful warmth to it. The staff are so caring,S B(Daughter of Resident/Service User)

I would highly recommend this residence to anyone, it has that extra somethingLisa H(Daughter of Resident/Service User)

Providence Court is situated in the Market Town of Baldock close to local amenities including a large supermarket. The home provides a range of care services including residential care, specialist dementia care and respite care.
The home boasts a welcoming environment, from the cosy lounges and dining rooms to the spacious ensuite bedrooms which offer residents everything they need, every corner of Providence Court has been designed to be a home...
Care Provided by Providence Court
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 61 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require and the type of room you choose.
We are a not-for-profit care organisation and do not pay dividends to shareholders. All profits are used to deliver high quality care.
The price(s) shown are provided by the care home. Contact Providence Court for full pricing details and T&Cs.
Contact Providence Court to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Quantum Care Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Kelly Crellin(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (61)
Visiting
- Open visiting policy
Parking
- On-site parking
Providence Court Reviews (62)
Providence Court has a Review Score of 8.9 (8.929) out of 10, based on 6 reviews in the last 2 years.
Over all time Providence Court has 62 reviews.
Visited many times and the majority of the staff made us welcome. There are times when staff have been very thin on the ground. Some staff do not seem to interact with residents very much. Every time I visited I have been made to feel uncomfortable by one resident continuously calling for help.
Food is good.
Some staff are more friendly than others.
Activities are good for the residents.
My aunt always looks clean.
Room is ok size for my aunt.
My nan feels safe here and that's what is most important.
Her care needs are met, they go above and beyond to help both families and residents.
Good day, and thank you for the lovely comments about our care home. Our team try their best every day to ensure all residents are treated with the love and respect they deserve. Have a lovely day.
They do very good work here. They look after us very well, we are fed well, someone is always there for you if needed night or day.
Thank you for taking the time to send us these lovely comments, they are appreciated by the entire team. Have a lovely day.
Staffing - needs at least one extra member on the floor when staff on breaks.
Security is excellent, with staff "buzzing" visitors in and out.
Staff do all they can to maintain residents' safety, even when residents are insistent on walking unaided when not steady on their feet!
Entertainment and activity team - first-class! Everyone is included - family and residents of mixed ability!
Not skilled at dementia care and many errors in medications, food, and basic personal care. No adequate social or emotional care. I wholeheartedly do not recommend this home for residents with dementia or who lack mental competency to advocate for themselves.
If you can, please meet with the new Home manager, she would be more than happy to address the concerns you have raised. As a company, we take these matters very seriously and would appreciate the opportunity to resolve as soon as possible.
Thank you and see you soon.
My aunt was in Providence Court in June/July. The home is very well laid out, with a reception area in the middle of the two wings. The staff were very friendly and welcoming. The rooms are clean and well laid out. The gardens are an added bonus. All in all, a lovely place.
Good day and thank you for taking the time to send us this lovely review. Best wishes to you and the family.
All parts of the home are easily accessible for residents.
Would certainly recommend the home.
If there is anything we can ever do to support you and your family better, let us know.
Have a lovely day!
I am the Power of Attorney and friend of a resident of five months. The help when urgent respite care was needed was an immense support to me and my friend. Management has been great in keeping me informed and stress-free.
I am personally grateful for the help during difficult circumstances. The staff are all really friendly.
Good day and thank you for taking the time to send us this review, we are extremely proud of all of our homes and hearing your kind words will surely bring a smile to our team members. Have a lovely day and let us know if we can support your friend in any way.
My father has been at Providence Court since December 2021 and is very happy there. He is extremely well looked after and enjoys the company of the other "guests" and staff members. I would recommend Providence Court to anything thinking of going there.
Good day and thank you for sending in this review of our home. We are especially proud of our team here and they will be happy to hear your dad is enjoying his stay with us. Have a lovely day!
First-rate care. Mum would not still be with us without their care.
Good day and thank you for taking the time to send us this review, have a lovely day!
We, as a family, are very happy with the care our mum receives. She is happy when we visit, which is two-three times a week. Staff are very nice. Mum's room is clean and tidy and pleasant to be in. It is a lovely home, inside and the grounds outside are lovely. Facilities are good, with hairdressers and Mum has her nails done! She's happy with her meals and the dinner smells lovely if I visit in the afternoon! Our mum is content and that's good.
Good day and thank you for this lovely review, the team try their best every day to encourage our wonderful residents to live their best life. The love and respect we show them daily is very deserving, they are all special with wonderful stories to tell. I am happy to hear the family is satisfied with the level of service, thank you and have a lovely day.
My mum is very happy in the care home. She feels at home and very safe. She is being well looked after. The staff are lovely and very caring. As a family, we are very pleased with the care home and it is so good to see our mum happy and safe.
Good day and thank you for sending in this lovely review, it is filled with kind words and the staff and I really appreciate this gesture. We are happy to hear Mum is enjoying her stay with us, she is lovely. Have a great day!
The care and friendliness of the staff has helped us during this sad period.
Our father joined our mum there for end of life care, the manager and staff were a tremendous help even through Covid rules and gave us all compassion, love and care to help us. It has been like our extended family.
Good day and thank you for this heartfelt review about our team and home. Sorry that Dad was not well during his time with us and we hope Mum continues to enjoy her time with us. Have a lovely day!
The first week was difficult because of shielding but they found me a TV. I didn't understand why I should be just in one room. The second week was better being able to be out. Staff were friendly and supportive.
Good day, and thank you for taking the time to send us a review. Apologies that the first week of your stay was not as comfortable as it should have been. We have been following the Government guide for care homes and it has been more difficult on some residents than others. There is hope that the worse of the pandemic is over and we can resume to a level of normalcy.
Mum has been very well looked after during her time at Providence Court. Friendly and caring staff and very helpful admin staff.
Thank you for this review. Your feedback means a lot to us as a team, as it is very motivating and keeps us rejuvenated and wanting to get up every morning and deliver the quality care we are proud to provide to our residents, each and every day.
My mother has now been in Providence Court for some five months. She is 98 years old and was in poor health following a lengthy hospital stay last summer. Although there seems to be nothing anyone can do to restore her mobility, her general health and comfort have improved greatly since she moved in and she seems content to stay there. Staff have been supportive and communicative despite the extra workload due to Covid and have put themselves out to help her (and us). Lots of appropriate activities organised too.
Thank you Jo. It has been such a good journey, right from when mum was admitted to us from hospital, as you pointed out, together with the progress she has also made during the past few months. For me personally, I am really moved by what we as a team have achieved and really touched with your...
Well run care home, with kind and caring staff. Staff especially considerate and supportive during Mum's final days.
Thank you for your review. We feel very privileged that you entrusted mum’s care to us here, at Providence Court. Mum was a loving and kind woman who will be sorely missed and will be remembered lovingly by all our staff.
The staff are brilliant. They really get to know the residents well and have a very caring attitude that extends to all visitors.
Thank you, Stella, for your wonderful feedback which goes a long way towards boosting staff morale, as the team feel valued by the families. This, in turn, will bring benefits for our residents as we continue to deliver higher standards of care.
I felt reassured that my mum was in safe hands and she seemed very happy during her stay. All staff were very kind and I felt our needs were listened to and acknowledged. This was a difficult time and all staff supported us.
We would like to thank you for the wonderful review. We would have loved to have your mother stay with us a lot longer but sadly her short stay was up. We are looking forward to seeing you again and welcoming your mother at further short stays in the near future.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 November 2024Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (16) & Events (0)
- 19 May 2026
On Friday 15th May, we proudly marked the conclusion of the Operation Woolly Mammoth campaign with the delivery of 130 handmade blankets to Age UK Hertfordshire. The blankets were received...
- 15 Apr 2026
Spring has arrived across all Quantum Care homes, and our gardens are looking more beautiful than ever. From planting colourful blooms to enjoying peaceful moments outdoors, our residents are making...
- 20 Jan 2026
As part of our commitment as a Community Benefit Society, and in partnership with Age UK Hertfordshire, we have launched “Operation Woolly Mammoth”, a large-scale community knitting project aimed at...
There are no upcoming events for Providence Court.
Awards / Recognitions (1)
- 28 Feb 2020Recipient: Quantum Care Ltd
Meet the Team (4)

The Home Manager runs all aspects of the home and ensures that the home provides a high standard of care. While each Manager brings their own flair to the role, they all have some qualities in common, especially their leadership and organisational skills. The role is very varied, involving plenty of resident interaction alongside the more administrative work to keep the home running smoothly. Our Managers typically hold, or are working towards, a relevant qualification and have proven experience in caring for older people.

The Deputy Manager shares responsibility with the Home Manager for running the home. Deputy Managers will each bring their own skill set to the home, some offering more assistance with the business side of things, while others focus largely on care. However, whether they look at it from a business or care perspective, the focus of the Deputy is always to ensure that their home is offering the very best quality of life for our residents. Experienced and either holding or working towards their qualifications, Deputy Managers are driven to provide the best of everything for their residents.

The Chef Manager organises every aspect of the catering operation and provides a safe, nutritious, quality service to our residents using freshly produced food. With a hands-on role, leading a team, they provide a quality catering service and help create a warm and friendly atmosphere for our residents. Working with our residents they help to create menus to meet their needs and suit their tastes.

"I enjoy working with the residents, ensuring they have a homely environment to live in. I also enjoy working on such a good team." – Pat Silah
Keeping the team of Housekeepers running as it should is the Housekeeping Manager. Supervising and organising their teams is just part of it as these Managers work alongside them to keep the home clean and inviting. The comfort of residents is the most important thing to our Housekeeping Managers which is why they work so hard to create an environment in which residents can’t help but feel at home. Multi-tasking and communication skills are some of the most important of the Housekeeping Manager’s qualities as they and their team create a home where resident’s dignity is never compromised and independence is always encouraged. Our Housekeeping Managers ensure that all areas of our home are safe, clean, well maintained and presented in a way to create a warm and homely environment. They have an important role in maintaining our infection, prevention and control standards to make sure our residents stay well.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Providence Court to verify any information. View our terms and conditions. Providence Court has an Enhanced Service -more info.