
My aunt looked so well and was so content. We were so impressed with the service givenJ H(Niece of Resident/Service User)

Everything about the home had a wonderful warmth to it. The staff are so caring,S B(Daughter of Resident/Service User)

I would highly recommend this residence to anyone, it has that extra somethingLisa H(Daughter of Resident/Service User)

My aunt looked so well and was so content. We were so impressed with the service givenJ H(Niece of Resident/Service User)

Everything about the home had a wonderful warmth to it. The staff are so caring,S B(Daughter of Resident/Service User)

I would highly recommend this residence to anyone, it has that extra somethingLisa H(Daughter of Resident/Service User)

Providence Court is situated in the Market Town of Baldock close to local amenities including a large supermarket. The home provides a range of care services including residential care, specialist dementia care and respite care.
The home boasts a welcoming environment, from the cosy lounges and dining rooms to the spacious ensuite bedrooms which offer residents everything they need, every corner of Providence Court has been designed to be a home...
Care Provided by Providence Court
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 61 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require and the type of room you choose.
We are a not-for-profit care organisation and do not pay dividends to shareholders. All profits are used to deliver high quality care.
The price(s) shown are provided by the care home. Contact Providence Court for full pricing details and T&Cs.
Contact Providence Court to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Quantum Care Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Kelly Crellin(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (61)
Visiting
- Open visiting policy
Parking
- On-site parking
Providence Court Reviews (62)
Providence Court has a Review Score of 8.9 (8.929) out of 10, based on 6 reviews in the last 2 years.
Over all time Providence Court has 62 reviews.
My father had a two-week respite stay at Providence Court in September. I was contacted beforehand and the safety measures in place here explained and information about my father - medication, interests, etc - requested. Staff very welcoming when we arrived and polite and friendly in all our dealings with them. Unable to visit due to Covid, but the staff gave phone feedback and reported that my father was well and happy.
It was such a lovely experience looking after your father, from the time he was admitted at Providence Court, until his discharge day. I cannot thank you enough for the feedback you have provided, as it goes a long way towards raising staff and residents’ morale and helps other stakeholders looking...
During Covid-19 lockdown, we had been unable to see my mother for a long time apart from one time through the window of her room. When we were told that face to face visits were now being allowed in the garden with appropriate social distancing we were delighted. Our first such visit was handled very well and it was lovely to see Mum in person again after recovering from Coronavirus. All the staff were very friendly and helpful.
Thank you for completing a review of the service provided at Providence Court. Your feedback is very important to us.
Everything about the home had a wonderful warmth to it. The staff are so caring, listening to the residents and their families; they all go above and beyond to make sure 100% care is given.
The food and activities are amazing, can't thank the staff enough.
I have watched Mum blossom in both her physical health and well being. Thank you.
Thank you for this amazing review which says it all. It is often a difficult decision to place a loved one in a care home, especially during these uncertain times. However, hearing how great this experience has been for yourself, is a testament to the wonderful, thoughtful care and consideration...
During this Covid crisis, the staff have remained focussed and professional and I cannot praise them enough.
Thank you for this wonderful review and your high praise for the staff and management at Providence Court. We are extremely proud of all our staff, who at times such as these, have showcased passionate, unwavering care and kindness to all their residents to ensure their safety and wellbeing is...
Since my mum moved in, I have not had one single concern regarding her care, and I look forward to being able to spend time at Providence Court with my mum again as soon as possible.
Thank you for this wonderful review which clearly reflects the high quality of care and support provided by the staff and management at Providence Court. We are very proud of our staff whose passion for looking after the elderly has shone throughout these difficult and unprecedented times. We are...
My mum was a resident for approximately 17 months. She had dementia and heart failure. She was looked after fabulously by staff. There were activities for her to join in with. There were outings and she was taken sometimes in her wheelchair for a coffee to the coffee bar. The carers had kindness, compassion and love for the residents. There were no rules for her to ‘go to bed’. Nothing was too much trouble for the staff or management. It was kept immaculately clean by housekeeping. Food was varied and enough, there were entertainment evenings, family bbq in the summer, mother's day meals etc and daily activities. I was always reassured if needed and any problems were dealt with quickly. The staff at Providence Court became mum’s and my extended family. Management’s door was always open for a friendly chat. I recommend Providence Court unreservedly. I am so grateful that the last 17 months of my mum’s life were enhanced as much as they could be by these wonderful people.
Thank you for this wonderful, heartfelt review regarding the high quality of care provided to your mother by the staff at Providence Court. It gives us great pleasure to hear that we have been of genuine help to your mother, as well as your family, and made a significant difference to the quality...
My fathers stay at Providence Court, which is just over a year - was excellent overall. What really makes it, is the staff. They really work hard and are on it. They are such a happy bunch of people, real joy to go in and visit my dad who doesn't speak, so to be able to get updates about him from staff super friendly, caring staff makes all the difference. I have had a really good laugh with them at times but most importantly they accommodate the residents and family needs and have gone over and above to do this. Their care is second to none, especially towards the end when my father had his condition, they couldn't have done more and still ring me to find out how he's doing. This really is not just a Care Home, but for me, it was like being home from home. My family is extremely grateful to all of them and very upset that my father will no longer reside there - I would highly recommend this residence to anyone, it has that extra something that is assuring and the grounds are wonderful too.
Thank you very much for this outstanding praise for the wonderful care, support and consideration provided to your father and your family by the staff at Providence Court. Quantum Care employ only those individuals who genuinely enjoy supporting the elderly in our care homes. Happy residents,...
My mother has been a resident for six years and over the last few months her needs have changed, the staff have adapted well to meeting them. She is treated with dignity and respect. Specialist equipment is used to assist with her movement and handling. I frequently visit and am always made to feel welcome. There is good communication regarding her care. The home is bright and clean. The food is good and freshly prepared on-site with dietary needs catered for. Outside there is a nice enclosed garden area. The home is currently led by a good team with whom I have great confidence.
Thank you for taking the time to write this wonderful feedback about the care and support your mother has received at Providence Court for the past 6 years. Having trust in those who care for your loved ones can never be underestimated and we are so pleased that your mother continues to live as...
Everyone was so very kind and offered to help me in so many ways, but understood if I chose not to accept. The food was delicious, although I don't have much of an appetite. I was well looked after during my respite care.
Thank you for this lovely review. We are so pleased to hear that you were well looked after and enjoyed your recent short stay at Providence Court. We look forward to welcoming and supporting you again soon.
My father stayed at Providence Court for two weeks and on his discharge, we had to call an emergency doctor as he had cellulitis - nobody mentioned this to us and it had been going on for some time. Also, my father had someone else's clothes on and his suitcase (which had contained two weeks clothing) was returned almost empty. Could go into a lot more detail but am going through the complaints procedure.
Thank you for this feedback regarding your father’s 2-week stay at Providence Court. Quantum Care is known for delivering high standards of care for over 27 years, in the 25 care homes that it manages. It is therefore regrettable, that on this occasion, we have not maintained this quality of care...
His toilet red pull cord broken, only about 8 inches from the ceiling. I reported this twice and Niece also reported. It took well over a week to fix. Also, could not access alarm from the bed as bedside table was between that and alarm. The mattress was longer than the bed and kept moving so a gap was near the headboard. Mattress very thin, food not cut up for him as requested. He lost a lot of weight in the seven weeks he was there before we moved him to another home. His mobility went. His dentures moved as his gums had shrunk. Toilet seat too low, had requested deeper one. Nothing happened and asked for a doctor to see him as he had 5 falls. Took 3 weeks.
Quantum Care has investigated your concerns relating to your relative’s care and can advise that some, but not all, of the issues raised, were actioned by the home. With...
Bed very poor, cover not changed. Alarm mat not always on or under the bed. Food not a good balance i.e. cake for pudding at lunch and tea. Table seat too low, chair not deep enough seat, had to ask more than once for risers. Asked for chiropodist at least on four occasions, never did come also the hairdresser.
Thank you for this feedback. At Quantum Care we genuinely strive to provide high levels of care and support to all residents in our care. Reviews and feedback from previous and current residents on this site support this being achieved in many cases. However, it would appear that we have not met...
My dad was an emergency admission. Brilliant relationships with all staff from the off. As Dad soon settled, due to high staff input and nurture. All interventions seem to be excellent, over and above what one could reasonably expect. As Dad approached the end of life, brilliant care was consistently offered. I could only hope when the time comes, the standards set by this home and staff are for me too.
Thank you for this kind review. Dealing with emergency admissions can be an anxious time for all concerned, so a proactive approach with good communications between all is vital to ensure a smooth transfer. We are pleased that whilst your father lived at this home, he was looked after with great care and sincere compassion.
My husband has been a resident at Providence Court for the last six weeks, he has been treated with the utmost kindness and respect. I visit him twice daily at various times and I am welcomed every time. The staff put me at ease as I too was in a very vulnerable state, feeling guilty that I had to put my beloved husband into the hands of strangers but everyone involved from managers to all the carers made me feel confident that he would be well cared for.
We as a family are so very happy with the care and support father gets from all the staff.
My father was extremely well cared for over the three years he was a resident here. The staff were superb and very caring. The home was always clean and brightly furnished. My father was treated with respect and dignity. There were several functions when friends and family were invited to come along, but we were also made very welcome whenever we popped in to visit. The catering staff were splendid and the food was freshly prepared and delicious. I cannot praise this care home enough.
I feel my mother's care needs were attended to well. If I did ever have a problem, I could speak to management and this would be dealt with accordingly. Staff were very accommodating, food choices were good, cleanliness was good, greeted by friendly reception staff. The resident doctor is very informative.
You walk into Providence Court and are always welcomed by happy staff. The atmosphere is happy. The staff at all levels caring and friendly. The building is beautiful, spotlessly clean and there is a lovely garden.
My mother has been a resident of Providence Court for 10 months. In general, the service offered has been good. Recently a new care home manager has improved staff attentiveness, reduced reliance on agency staff and lead a general smartening up. My mother's room is lovely and there are many quiet corners where she can sit.
The staff also provide activities for family and friends to join in, i.e. BBQ's, fetes etc.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 November 2024Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (16) & Events (0)
- 19 May 2026
On Friday 15th May, we proudly marked the conclusion of the Operation Woolly Mammoth campaign with the delivery of 130 handmade blankets to Age UK Hertfordshire. The blankets were received...
- 15 Apr 2026
Spring has arrived across all Quantum Care homes, and our gardens are looking more beautiful than ever. From planting colourful blooms to enjoying peaceful moments outdoors, our residents are making...
- 20 Jan 2026
As part of our commitment as a Community Benefit Society, and in partnership with Age UK Hertfordshire, we have launched “Operation Woolly Mammoth”, a large-scale community knitting project aimed at...
There are no upcoming events for Providence Court.
Awards / Recognitions (1)
- 28 Feb 2020Recipient: Quantum Care Ltd
Meet the Team (4)

The Home Manager runs all aspects of the home and ensures that the home provides a high standard of care. While each Manager brings their own flair to the role, they all have some qualities in common, especially their leadership and organisational skills. The role is very varied, involving plenty of resident interaction alongside the more administrative work to keep the home running smoothly. Our Managers typically hold, or are working towards, a relevant qualification and have proven experience in caring for older people.

The Deputy Manager shares responsibility with the Home Manager for running the home. Deputy Managers will each bring their own skill set to the home, some offering more assistance with the business side of things, while others focus largely on care. However, whether they look at it from a business or care perspective, the focus of the Deputy is always to ensure that their home is offering the very best quality of life for our residents. Experienced and either holding or working towards their qualifications, Deputy Managers are driven to provide the best of everything for their residents.

The Chef Manager organises every aspect of the catering operation and provides a safe, nutritious, quality service to our residents using freshly produced food. With a hands-on role, leading a team, they provide a quality catering service and help create a warm and friendly atmosphere for our residents. Working with our residents they help to create menus to meet their needs and suit their tastes.

"I enjoy working with the residents, ensuring they have a homely environment to live in. I also enjoy working on such a good team." – Pat Silah
Keeping the team of Housekeepers running as it should is the Housekeeping Manager. Supervising and organising their teams is just part of it as these Managers work alongside them to keep the home clean and inviting. The comfort of residents is the most important thing to our Housekeeping Managers which is why they work so hard to create an environment in which residents can’t help but feel at home. Multi-tasking and communication skills are some of the most important of the Housekeeping Manager’s qualities as they and their team create a home where resident’s dignity is never compromised and independence is always encouraged. Our Housekeeping Managers ensure that all areas of our home are safe, clean, well maintained and presented in a way to create a warm and homely environment. They have an important role in maintaining our infection, prevention and control standards to make sure our residents stay well.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Providence Court to verify any information. View our terms and conditions. Providence Court has an Enhanced Service -more info.