
My aunt looked so well and was so content. We were so impressed with the service givenJ H(Niece of Resident/Service User)

Everything about the home had a wonderful warmth to it. The staff are so caring,S B(Daughter of Resident/Service User)

I would highly recommend this residence to anyone, it has that extra somethingLisa H(Daughter of Resident/Service User)

My aunt looked so well and was so content. We were so impressed with the service givenJ H(Niece of Resident/Service User)

Everything about the home had a wonderful warmth to it. The staff are so caring,S B(Daughter of Resident/Service User)

I would highly recommend this residence to anyone, it has that extra somethingLisa H(Daughter of Resident/Service User)

Providence Court is situated in the Market Town of Baldock close to local amenities including a large supermarket. The home provides a range of care services including residential care, specialist dementia care and respite care.
The home boasts a welcoming environment, from the cosy lounges and dining rooms to the spacious ensuite bedrooms which offer residents everything they need, every corner of Providence Court has been designed to be a home...
Care Provided by Providence Court
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 61 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require and the type of room you choose.
We are a not-for-profit care organisation and do not pay dividends to shareholders. All profits are used to deliver high quality care.
The price(s) shown are provided by the care home. Contact Providence Court for full pricing details and T&Cs.
Contact Providence Court to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Quantum Care Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Kelly Crellin (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (61)
Visiting
- Open visiting policy
Parking
- On-site parking
Providence Court Reviews (73)
Providence Court has a Review Score of 9.6 (9.604) out of 10, based on 16 reviews in the last 2 years.
Over all time Providence Court has 73 reviews.
Staff are really nice. Mum enjoys the pub night with the male singer. Rooms are kept nice and clean.
Thank you for your review of Providence Court. We're glad that your mum enjoys the pub night and that you are finding the staff really nice.
We are really happy with the excellent care Mum has & continues to recieve, the staff have really got to know Mum well and support her needs. Mum loves pub night and also the events in the garden. There are lots of things on offer if Mum wants to join in with them as a family we know Mum is safe and well looked after. The building is well looked after and very clean. We would recommend this home. Thank you everyone.
Thank you for your lovely review of Providence Court. It's great that you have found the staff supportive and that your mum is receiving excellent care. It's also lovely to hear that she's taking part in some of the events that take place in the home. Thanks again.
We are happy with the care mum is given, she seems content, 94 years old, frail and has dementure, deaf, poor eye sight.
Thank you for your kind review. It's great to hear that you're happy with the care you mum is receiving.
The family are satisfied with the care of mum. Fortunately, she hasn't had a fall recently, although today I saw she had attempted to get out of her chair,
Thank you for your review of Providence Court. We're glad you're satisfied with your mum's care.
The carers are all lovely and nothing seems to be a problem.
The ''pub night' is enjoyed by staff, residents & family.
Just need some air conditioning. Thank you - Air-con is only improvement.
Thank you for your review of Providence Court. We're so pleased that you have found the home welcoming and the staff caring. Your review will mean a great deal to the staff in the home.
My mother entered the home in June 2025 as she was getting increasingly frail and generally tired of life . The team at the home and other residents made her very welcome and her final months comfortable
Thank you for your kind review of Providence Court. We're sorry to hear about the difficulties your mum experienced but thank you for your kind words about the staff and other residents in the home.
She is so settled, looks well.
The staff are very friendly and full of encouragement with mums needs.
Her room is clean, with good facilities could do with a little re-paint!
We're so sorry to hear that your mum has been through a difficult time. Glad she's settling in well to Providence Court and is looking better. Thank you for your kind words about the staff in the home, it will mean a great deal to them.
Staff are helpful & friendly and keep me updated at all times.
A very relaxed "Home from Home" atmosphere.
Would recommend!
Thank you for your review of Providence Court. We're so pleased that you feel your mother is being well taken care of. Thank you also for mentioning how friendly and helpful the staff at the home are.
Brilliant service.. love Becky. She really keeps my Mum Elaine entertained. The care for my Dad, Ray is fabulous!! he has cancer and memory issues and the care has been brilliant throughout
Thank you for your kind review of Providence Court. We're so pleased that you're happy with the care provided at the home.
My wife has been here for a few months now and have found the carers very good with good activities for the residents all the time. Have attended a few of the social functions which are well attended. The seniors are always willing to answer any question about care needs and other possible problems.
Thank you for your lovely review. Were delighted that your wife is enjoying the activities and that you have found our team caring, approachable and supportive. Its also wonderful to hear that you have enjoyed attending our social events. We really appreciate your kind words.
A wonderful, caring home staffed by companionate human beings who do their best for the residents. Always smells clean and the food they serve is amazing. I always feel heard if there is a problem and nothing is too much trouble. Thank you all.
Thank you for your review of Providence Court. It's lovely to hear how happy you are with the staff in the home and the care and services that they provide. The staff at Providence Court will really appreciate your kind words.
My uncle came for respite and the staff and management were brilliant with him. He enjoyed his stay and couldn't be more happy with the facilities, he especially enjoyed the food! highly recommended! My uncle enjoyed spending some time in the garden and everyone was friendly
Thank you for your review. We are delighted to hear that your uncle enjoyed his respite stay with us and that both he and your family had such a positive experience. It is especially lovely to know that he enjoyed the food, spent time relaxing in the garden, and felt welcomed by our friendly team. Your kind words about our staff, management and facilities mean a great deal to us. Thank you again.
No complaints with this care home. Resident seems as happy as possible under the circumstances. Have stayed during meal times. Excellent food. All in all no dissatisfaction.
Thanks you for your kind review. We're so pleased that you're happy with the services provided by the home and that you're finding the food to your liking.
The food was very good and my wife enjoyed her food.
The outside gardens are beautiful and I spent many days when in the home in the garden with my wife.
Carers on my wife's unit were very good, helpful, and polite.
The home is well situated away from roads and shops. The staff are caring and very helpful. The home is clean and has good facilities. The care given is excellent. I am very happy with the care my Mother receives.
The home is exactly that, a home!
Staff are wonderful and caring.
The manager has time to listen and is a lovely man.
It's wonderful to see Mum so happy.
It warms our hearts to receive such positive feedback! We strive to create a supporting and enriching environment where our residents can thrive.
This home is extremely well run. The staff are kind and understanding. This is a warm and friendly environment and my father suffering from dementia receives excellent care. The family are always welcome and there is a good program of activities. I would highly recommend it.
Thank you so much for your kind words! Providing exceptional care and support to our residents is our top priority.
I cannot fault the home in any way, my husband has been a resident for nearly two years now. The only thing I would say is that the residents do need more activities.
We truly appreciate your positive feedback. Our dedicated team works tirelessly to ensure that every resident receive the highest quality of care. Wishing you a wonderful day!
We spent two hours visiting resident on the 4th of March. We were offered drinks. Staff were friendly and very helpful. Ten out of ten for service provided.
Thank you for taking the time to share your positive experience with us! Wishing you a wonderful day!
After a six-week stay in hospital and a promise of surgery which was later refused as it was thought that her body would not be able to stand the trauma, my wife was discharged with total loss of the use of her legs and was showing signs of dementia. It was decided that full-time care was her best option. Following previous respite stays a previous care home was our first choice but we were disappointed that there were no beds available at the time so Providence Court was the obvious second choice. We wanted to retain the ethos of 'for care, not profit'. And we have not been disappointed. The care and courtesy shown by the manager and staff to the patients and their visitors is excellent and urgent requests are responded to quickly. The food is good and the premises are clean and seem well cared for. Entertainment and activities are available if required and I am delighted to say that after a period of settling in my wife is now completely comfortable and the signs of dementia are gone.
Thank you so much for your kind words! Providing exceptional care and support to our residents is our top priority, and we're thrilled to hear your positive feedback. Have a wonderful day!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 November 2024Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (16) & Events (0)
- 19 May 2026
On Friday 15th May, we proudly marked the conclusion of the Operation Woolly Mammoth campaign with the delivery of 130 handmade blankets to Age UK Hertfordshire. The blankets were received...
- 15 Apr 2026
Spring has arrived across all Quantum Care homes, and our gardens are looking more beautiful than ever. From planting colourful blooms to enjoying peaceful moments outdoors, our residents are making...
- 20 Jan 2026
As part of our commitment as a Community Benefit Society, and in partnership with Age UK Hertfordshire, we have launched “Operation Woolly Mammoth”, a large-scale community knitting project aimed at...
There are no upcoming events for Providence Court.
Awards / Recognitions (1)
- 28 Feb 2020Recipient: Quantum Care Ltd
Accreditations
There are no accreditations posted yet for Providence Court.
Meet the Team (4)

The Home Manager runs all aspects of the home and ensures that the home provides a high standard of care. While each Manager brings their own flair to the role, they all have some qualities in common, especially their leadership and organisational skills. The role is very varied, involving plenty of resident interaction alongside the more administrative work to keep the home running smoothly. Our Managers typically hold, or are working towards, a relevant qualification and have proven experience in caring for older people.

The Deputy Manager shares responsibility with the Home Manager for running the home. Deputy Managers will each bring their own skill set to the home, some offering more assistance with the business side of things, while others focus largely on care. However, whether they look at it from a business or care perspective, the focus of the Deputy is always to ensure that their home is offering the very best quality of life for our residents. Experienced and either holding or working towards their qualifications, Deputy Managers are driven to provide the best of everything for their residents.

The Chef Manager organises every aspect of the catering operation and provides a safe, nutritious, quality service to our residents using freshly produced food. With a hands-on role, leading a team, they provide a quality catering service and help create a warm and friendly atmosphere for our residents. Working with our residents they help to create menus to meet their needs and suit their tastes.

"I enjoy working with the residents, ensuring they have a homely environment to live in. I also enjoy working on such a good team." – Pat Silah
Keeping the team of Housekeepers running as it should is the Housekeeping Manager. Supervising and organising their teams is just part of it as these Managers work alongside them to keep the home clean and inviting. The comfort of residents is the most important thing to our Housekeeping Managers which is why they work so hard to create an environment in which residents can’t help but feel at home. Multi-tasking and communication skills are some of the most important of the Housekeeping Manager’s qualities as they and their team create a home where resident’s dignity is never compromised and independence is always encouraged. Our Housekeeping Managers ensure that all areas of our home are safe, clean, well maintained and presented in a way to create a warm and homely environment. They have an important role in maintaining our infection, prevention and control standards to make sure our residents stay well.
Frequently Asked Questions about Providence Court
What types of Care is Providence Court registered for?
Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Providence Court have?
There are 61 Single Rooms.
What are the Facilities & Services at Providence Court?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Providence Court to the centre of Baldock?
0.6 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Providence Court to verify any information. View our terms and conditions. Providence Court has an Enhanced Service -more info.