Rosslyn Residential Care, Watford, Hertfordshire
Rosslyn Residential Care, Watford, Hertfordshire
Rosslyn Residential Care, Watford, Hertfordshire

Group: RNJ Care Ltd

Person in charge: Kiran Vaidya (Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 30 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Parkinson's Disease

Admission Information: Assessment based admission. Ages 55+.

Single Rooms: 26

Shared Rooms: 2

Rooms with ensuite WC: 17

Weekly Charges Guide: Personal Care Single £600 – £700 , Personal Care Shared (per person) £450 – £490 (These prices are only a guideline, please contact Rosslyn Residential Care to find out the exact price for your requirements.) (These prices are only a guideline, please contact Rosslyn Residential Care to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Sheltered Housing • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

In Watford town centre opposite the Town Hall and Watford Colosseum

Parking:

On site

Latest Care Quality Commission* Report on Rosslyn Residential Care: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 16 Nov 2017

Dementia / High needs

Reviews

9.6 Rosslyn Residential Care has a Review Score of 9.6 (9.565)

The Review Score of 9.6 (maximum of 10) for Rosslyn Residential Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Rosslyn Residential Care in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 18 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.565 for Rosslyn Residential Care is calculated as follows: ( (138 Excellents x 5) + (65 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 216 Ratings = 4.565

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Rosslyn Residential Care is based on 18 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 18 Reviews ÷ 6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    5
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Rosslyn Residential Care?

  • Extremely LIKELY
    16
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Rosslyn Residential Care

  • Daughter of Resident/Service User
    6
  • Wife of Resident/Service User
    3
  • Resident / Service User
    2
  • Sister of Resident/Service User
    2
  • Brother-in-law of Resident/Service User
    1
  • more

My uncle has had excellent care in Rosslyn Residential Care, all the staff have been very helpful and supportive towards him.
It is a great shame he has to move to a nursing home as Rosslyn has been his home and family.

How likely would you be to recommend Rosslyn Residential Care? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It has been a busy month at Rosslyn Court for residents having birthdays. The staff make a fuss of each individual and because there were five birthdays this month Including mum they arranged a special party with an entertainer and huge cake bearing all the "Birthday Girls" names. It was a lovely afternoon of song, music and laughter and dancing too!"
Mum's care needs are always met and she is happy, secure and well cared for at all times.

How likely would you be to recommend Rosslyn Residential Care? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

They do the best job they can with the number of people they have. The owner/senior manager never seems to be there. In general, I'd give them 7/10. I visit as much as I can. If I have any issues, in general they will sort it out.

Since the new management has been there, the assistant manager has put new things in place. Things are always improving but I will always strive for better for my mum. My mum is very happy there.

How likely would you be to recommend Rosslyn Residential Care? Likely

Average Rating: 

 3.2 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Poor

Rooms: Satisfactory

Value for Money: Very Poor

Kiran Vaidya, Registered Manager at Rosslyn Residential Care responded to this review on 28 Sep 2017:

Hello, Harry,
Thanks for your feedback.
I would just like to draw your attention that owners are looking for operational sides of the business only and Registered manager, Kiran Vaidya is on site 5 days a week and Deputy manager is in at weekends. So management staff are on site 7 days a week to talk to. If you need more information I am happy to forward it to you.

Kind Regards

Very pleased with the care mum receives. All the staff are very friendly and polite. Mum is happy and content with the care. The home is a bright and pleasant environment with plenty of activities to keep the residents happy.

How likely would you be to recommend Rosslyn Residential Care? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are always helpful and cheerful to all residents and visitors.
Staff make every effort to assure relatives of residents that they will care for the well-being of relatives.
Staff are so cheerful with residents.

How likely would you be to recommend Rosslyn Residential Care? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Excellent

I like this place very much because they care about everything. I enjoyed lunch out, musician and parties. Staff respect me and maintain my dignity.

How likely would you be to recommend Rosslyn Residential Care? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was in this home for 4 weeks for respite care. This is a small care home, thus they are able to give residents a high level of attention and care. My mother has severe vascular dementia and I was worried that they might not be able to deal with her behaviours, however, they were able to cope. The carers seemed really good with the residents and there seemed to be plenty of them around during the day. There is a nice outside space and the home is very secure.

How likely would you be to recommend Rosslyn Residential Care? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My auntie has been very happy at Rosslyn Residential Court.
The care she is having is excellent. She's always happy here. The staff are all approachable and always very helpful and kind. They treat her with dignity.

How likely would you be to recommend Rosslyn Residential Care? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dad has been at the home for just over a month now and has received the best care possible.
The food is delicious and the staff are amazing.
Overall standards are extremely good.
I feel very happy with the care he is getting and I am able to sleep at night without worrying.

How likely would you be to recommend Rosslyn Residential Care? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Lovely friendly welcoming staff - all needs met. Caring helpful lovely place to be.

How likely would you be to recommend Rosslyn Residential Care? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Excellent

Overall very happy with the staff. Polite, helpful. Residents are well taken care of. Well done.

How likely would you be to recommend Rosslyn Residential Care? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I find the care home very good. The carers are very helpful and kind. I find them good if I have problems, if you are not feeling well they are very understanding.

How likely would you be to recommend Rosslyn Residential Care? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I am always greeted when visiting. Staff are very pleasant and helpful. My sister seems well cared for and always looks fresh and clean. On the whole I am very satisfied with what I see happening when I visit.

How likely would you be to recommend Rosslyn Residential Care? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

My husband has been in residence here for the last 10 years - he has complex Parkinsons/dementia. He has been cared for very well and the care to concern is excellent. I don't know what I would have done without them. My husband is included wherever possible in activities but there is not a lot he can manage.

How likely would you be to recommend Rosslyn Residential Care? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My Mum has dementia and seven years ago went into Rosslyn Court Care Home.
I've visited regularly and highly recommend it.
Visitors are welcome and greeted warmly.
The carers and other staff are kind, efficient, know each client's needs and are prompt to deal with them.
There is zero tolerance of staff failing to meet the high standards of care.
Meals are good and dietary needs catered for.
There's a family atmosphere and the staff arrange parties for birthdays, Christmas, Easter etc and summer barbeques often with music.
There is regular keep fit, hairdressing, chiropody, dentist, optician and others coming in for clients.
Medical needs are always dealt with promptly with a doctor or ambulance called.
Doctors and nurses come in regularly as required.
The fees are very reasonable and fair based on clients' needs.

How likely would you be to recommend Rosslyn Residential Care? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The home is very good, its very clean, residents are well looked after, food is good, with good staff, it's close to Watford town centre and to local park for easy access to by wheelchair, security is very good to

How likely would you be to recommend Rosslyn Residential Care? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff are constant, friendly and dedicated to their residents. They are always reviewing their residents care plans to ensure that they receive the best quality of life and care possible. The atmosphere is always very welcoming and happy. The staff provide my mother with assistance in eating and drinking and provide her with excellent personal care. This is the first time since my mother has been diagnosed with dementia that I feel peace of mind that she is being well cared for and is safe in her surroundings.
There is regular entertainment provided either by people coming in to play music or in-house games and fun. They provide excellent parties at Christmas and Easter and summer garden parties.

The rooms are cosy, clean and comfortable and each room has an en-suite shower and toilet. We are encouraged to make our relatives rooms as personal as possible so that they feel they are in their own home from home environment.

How likely would you be to recommend Rosslyn Residential Care? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Well managed home with a good, permanent staff team who work well together. The team are pro-active and constantly assessing each individual, making changes to care provided where necessary. Equally, requests from relatives/friends are listened to and put into place if practicable and of benefit to the resident. Regular activities including exercise, singing, board games, gardening (indoor and out). Visits from musicians themed parties celebrating birthdays or cultural occasions. All residents have a birthday cake with candles. Rosslyn Court is a happy place, all are made welcome. There is a large well-maintained garden at the back, which is well used in good weather. My husband is in late stage Alzheimers Disease and has other health problems. He has been a resident there since last summer and his care is second to none. I have peace of mind knowing that he is in a safe and caring environment and where I am able to be with him as often as I wish in relaxed and caring surroundings.

How likely would you be to recommend Rosslyn Residential Care? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Mr S Sudera, Provider at Rosslyn Residential Care responded to this review on 30 Mar 2017:

We acknowledge and thank you for your feedback, Christine. Our efforts are focused on ensuring all-round caring environment with support from management, staff and relatives.

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Awards / Recognitions

March 2017

Food First Care Home

Recipient: Rosslyn Residential Care

Date: Friday 03 Mar 2017

more details

August 2016

CCP Home

Recipient: Rosslyn Residential Care

Date: Monday 01 Aug 2016

more details

April 2015

HCPA Gold Membership Award

Recipient: Rosslyn Residential Care

Date: Wednesday 01 Apr 2015

more details

HCPA Gold Membership Award

Recipient: Rosslyn Residential Care

Date: Wednesday 01 Apr 2015

more details

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Care Home Idol 2016

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