Westerley Residential Care

Chorleywood Close, Rickmansworth WD3 4EG

Owner: Sunquest Homes Ltd

Person in charge: Raz Ghoghai (Owner/Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 30 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • No Medical Intervention • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Cancer Care • Cerebral Palsy • Challenging Behaviour • Hearing Impairment & Deafness • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): French, Gujarati, Nepali, Polish, Tagalog

Single Rooms: 22

Shared Rooms: 4

Rooms with ensuite WC: 13

Weekly Charges Guide: Personal Care Single £500 – £550 , Personal Care Shared (per person) £450 – £500 (These prices are only a guideline, please contact Westerley Residential Care to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Independent Living Training • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Westerley Residential Care: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9 Westerley Residential Care has a Review Score of 9 (9.000)

The Review Score of 9 (maximum of 10) for Westerley Residential Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Westerley Residential Care in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 5 for Westerley Residential Care is calculated as follows: ( (72 Excellents x 5) ) ÷ 72 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4 Points relating to the number of positive Reviews for Westerley Residential Care is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 3 Reviews ÷ 6 Target = 0.500

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Westerley Residential Care?

  • Extremely LIKELY
    6
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Westerley Residential Care

  • Daughter of Resident/Service User
    4
  • Daughter-in-law of Resident/Service User
    1
  • Husband of Resident/Service User
    1

When looking for a residential care home for our mother, we visited Westerley Residential Care Home. The home manager met with us and spent considerable time explaining the ethos and care practices. Looking back over the years, we felt wholehearted that Mum had received an excellent level of care throughout her stay.

The home feels like a “home”, humble, warm and loving. Clean carpets and lots of family pictures. We were encouraged to emulate mum’s new home with her old, by personalising her room with ornaments, pictures, furniture and curtains etc. Throughout mum’s time are Westerley coming to see her became such a joy, we would walk in and be offered with a warm cuppa and a cheeky slice of cake and biscuits. We could come anytime of day, it was like visiting mum at her own home. Westerley has excellent communication, keeping us up to date of mums health.

How likely would you be to recommend Westerley Residential Care? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My sisters and I visited 12 different care homes before choosing Westerley Care. We immediately felt this was the right home for dad and still feel this way. Relatives want a high standard of physical care but also want to know their family member is made welcome and cared for in every sense. The management team at Westerley is impressive and highly experienced. They have established genuine caring relationships which clearly is part of their code of ethics. One can see that staff are very well trained which enables the Healthcare Assistants to build solid relationships with the residents, family and friends whilst respecting their dignity and wishes. The whole team is always smiling and welcoming; the atmosphere is calm and good-humoured, often with a sense of fun and enjoyment. The emotional, physical and mental needs of the residents are met by staff in a close and attentive manner.

How likely would you be to recommend Westerley Residential Care? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

So pleased with the care and respect shown to both of my parents at Westerley. They have been in care for a year now since dementia became a serious issue for them both and it was impossible to care for them at home.
They settled well, Mum is probably more mobile now than she was at home and they are very well cared for. I visit almost daily after work and see the staff with their service users at the end of the day and am always amazed at how efficiently and easily they manage to deal with some difficult individuals (and yes I do mean my parents) with patience and calmness. I also like the way that the staff treat my parents as I would - with affection and laugh with them and compliment them.

All in all, I love the fact that they are well looked after and cared for and the peace of mind that gives is worth so much. Thank you to the manager and the staff for my sanity.

How likely would you be to recommend Westerley Residential Care? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Both my mum and dad have have been residents at Westerley Care Home for over 4 wonderful years. The Home Manager and her team are both extremely caring, kind and professional. They always make time to ensure that mum and dads needs are exceeded. Both my family and their friends would not want my parents to be in any other home. I trust Westerley to take care of my parents. I can rest easy knowing Mum and Dad are happy and their health and well being looked after.

How likely would you be to recommend Westerley Residential Care? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Wonderful staff who really care about the residents within a beautiful home. Westerley is a "home away from home" it's cosy, comfortable and feels like a family home, not clinical like other care homes. My mum settled at Westerley very quickly and I can rest easy knowing she's happy and well looked after. My mum calls all the staff "Angels sent from heaven". Westerley is a fantastic care home.

How likely would you be to recommend Westerley Residential Care? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife has been a resident at Westerley Care for over 7 years. The care provided by all the staff including the management is excellent. When you ring they all have knowledge of how my wife is, they know me personally, when I need to talk to her or just to hear her voice. Everyone who works there is very helpful and always smiling, they cant do enough for her and me.

How likely would you be to recommend Westerley Residential Care? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

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Care Home Idol 2016

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