Wisden Court

My mother has been staying at Wisdom Court for 2 weeks' respite. The carers and management are marvellous - very kind and patient with my mum who has Vascular Dementia. When my mum gets too ill for me to care for her, I will be putting her into Wisdom Court full-time.

My mother-in-law was in during July for respite and seemed to enjoy her stay very much.

Everybody is friendly and caring.

My mother has recently been taken in. The help and care that we and her have been given has been wonderful.
The staff are happy and caring, a credit to their profession.
I would like to thank the home's manager for everything she does. She has made both my mother and father's life better.

I have always found the care home staff to be friendly and welcoming. The home itself is very very clean and the furnishings etc are modern and well maintained. My sister is content not withstanding her condition she is always well presented. There is always a relaxed atmosphere here and the residents are comfortable.

This is not my mums first visit in fact she has been cared for here at least three visits but they total about 12 weeks. So I do feel qualified to say that mum has been cared for very well her emotional and care needs were met and exceeded. The home has had a makeover and this has improved the surroundings but the same quality of happy caring staff do a fabulous job and I've noticed an increase of activities for service users and my mum who has dementia came out very happy and animated it really improved her mental mood. Well done to the managers and the team! Thank you!

Generally no complaints. However would appreciate more continuity of care, my mother just gets used to the main carer after 3 days on duty then that carer is off for 3 days and a new carer has to take over, this is confusing for mum who has dementia. Mum has expressed the wish to have one to one conversations with carers, this doesn't happen very often and in fact never when a "stand in" carer takes over. While senior member of caring staff are away, the younger stand-ins have been plaiting each others hair! Residents don't seem to be asked what they want to watch on TV find it's what the carer wants to watch in some cases.

My Mother-in-Law who suffers from vascular dementia and has limited mobility, is currently staying at Wisden Court as a temporary resident. Her stay has needed to be extended twice, a process that is usually painful due to the multiple phone calls that need to be made. The senior manager at Wisden Court has given us so much assistance and made the process simple and uncomplicated, she is amazing and so dedicated to her residents. She is obviously excellent at her job as Wisden Court is well organised and wonderfully welcoming.
The care given by all staff is no less that the equivalent of the love given by our family. My Mother-in-Law is flourishing, her communication skills have improved because the surroundings of Wisden Court stimulate her. Most importantly, even with her limited ability to communicate today, my Mother-in-Law said: "This is a lovely place".
She is happy at Wisden Court, and that is all that matters, I only hope we can get her a permanent residency here.

My mum has been treated very well at this home. The staff are really caring and helpful. Everyone goes that extra bit further for the clients. My family and I want to say a big thank you for your care.

Find care home very friendly, staff amazing, my mother very happy which is the main thing.

The manager and deputies are always available to answer all my queries. Rooms are well kept and clean. They greet you on arrival and when you leave. Residents are happy, they are friendly with each other, talk to visitors. I feel comfortable that my brother is happy and safe, well looked after, he actually asked if he could stay at Wisden Court which was good because he had settled. I really have nothing to complain about which makes me feel comfortable with his choice. You can visit anytime. I would definitely recommend this nursing home run by Runwood Homes.

Mum was resident at Wisden Court for six months. The staff are all outstanding. The care mum received especially during the last few weeks of her life, was professional, dignified and loving. We were so pleased she was able to pass away peacefully in a place we always considered her home among st people who really cared for her. The carers who looked after mum loved and respected her and mum loved them. As relatives we were always made very welcome and also felt like part of the "family". We were well looked after and supported. Really can't find fault with this lovely, friendly, homely place.

My father who has just died, aged 93, has been in care home for 5 years. I have only good memories of my fathers stay there. What lovely friendly carers. His last five years are a trip to Southend, parties, singsongs. Lovely Christmas and birthday cakes. The food at this home was **** stars and my dad liked his food!! His room was always clean and tidy and my dad was always clean and tidy too, my sisters and i were always welcomed at this home. I have only praise for these hard working and dedicated carers.

Mum has been a resident for five months, initially in respite care, and then in permanent care. The help we received from the manager in getting her into permanent care was first-class. Mum's daily care needs are well met and she is settled and happy. Staff are very friendly and welcoming, and treat the resident's with dignity. Mum enjoys the food, which looks delicious. (the cakes are wonderful!) Staff are easy to approach with any concerns, and feedback on issues is generally good.

My mum has been a resident at Wisden Court for more than a year. She was immediately made welcome and I feel she was valued as a person. I was initially concerned about "putting her in a home" although she had lived with use for 6 years. At 98 years old I was worried she would not accept her new place of living. I need not have worried.
She always says "It's very nice here." or "It's always clean." or "Everyone is very kind." or "The food is always good". These are just a few comments. If mum is happy, which she seems to be, then so am I.
She enjoys outings, visiting her hairdresser, and many other in house social activities. She always looks smart and well dressed. I believe excellence starts at the top, so many thanks to the manager for leading the care team, and providing an excellent environment where excellent care can flourish.

Gives my mum support and care and keeps me well informed of any problems and issues that occur. The staff are friendly, approachable and I feel I can talk to staff and management at any time, regarding any concerns we have.

My mother has been a resident for about 18 months. The staff are very caring and mum is happy there. If my sisters or I ever have any concerns they are dealt with swiftly. The carers are of top quality and put the needs of the residents their top priority.
The building is showing it's age but is undergoing an update at the moment.

Very pleased the way my wife is looked after. Clothes I buy for my wife I often see them on other residents which I am not keen on.

I find Wisden a very homely, caring environment. My mother seems very content and happy. Whenever I visit she is dressed well, clean and presentable. Sometimes there is no carer in sight in her unit which is a little worrying. Mostly the carers are very good, more consistency would be good, as Mum gets used to people, but they regularly get moved etc. The home is looking a bit tired and untidy, but is being refurbished, so will wait to see results. Rooms are clean.