Wisden Court, Stevenage, Hertfordshire
Wisden Court, Stevenage, Hertfordshire
Wisden Court, Stevenage, Hertfordshire

Wisden Court is close to Stevenage and tucked away in a quiet residential area. Wisden Court has all the comforts of home and with all the special items residents bring in with their memories the home is transformed and the memories shared with other residents and staff. Activities are always available and staff listen to residents’ interests and then prepare for a busy day.

Next door is the Day Centre so whether you are looking for long term care or just socialising and a nice lunch it can be found at Wisden Court.

Group: Runwood Homes Ltd

Person in charge: Tracey Fletcher (Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 54 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages 50+.

Single Rooms: 54

Rooms with ensuite WC: 54

Facilities & Services: Day Care • Own GP if required • Own Furniture if required • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Television point in own room

Latest Care Quality Commission* Report on Wisden Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Wisden Court has a Review Score of 9.5 (9.540)

The Review Score of 9.5 (maximum of 10) for Wisden Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for Wisden Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.614 for Wisden Court is calculated as follows: ( (156 Excellents x 5) + (56 Goods x 4) + (16 Satisfactorys x 3) ) ÷ 228 Ratings = 4.614

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.926 Points relating to the number of positive Reviews for Wisden Court is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.8 positive Reviews (54 registered maximum number of service users ÷ 5). 10 Reviews ÷ 10.8 Target = 0.926

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    15
  • Good
    3
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Wisden Court?

  • Extremely LIKELY
    18
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Wisden Court

  • Daughter of Resident/Service User
    12
  • Daughter-in-law of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Brother of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • more

My mother has been staying at Wisdom Court for 2 weeks' respite. The carers and management are marvellous - very kind and patient with my mum who has Vascular Dementia. When my mum gets too ill for me to care for her, I will be putting her into Wisdom Court full-time.

How likely would you be to recommend Wisden Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother-in-law was in during July for respite and seemed to enjoy her stay very much.

How likely would you be to recommend Wisden Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Everybody is friendly and caring.

How likely would you be to recommend Wisden Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has recently been taken in. The help and care that we and her have been given has been wonderful.
The staff are happy and caring, a credit to their profession.
I would like to thank the home's manager for everything she does. She has made both my mother and father's life better.

How likely would you be to recommend Wisden Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

I have always found the care home staff to be friendly and welcoming. The home itself is very very clean and the furnishings etc are modern and well maintained. My sister is content not withstanding her condition she is always well presented. There is always a relaxed atmosphere here and the residents are comfortable.

How likely would you be to recommend Wisden Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is not my mums first visit in fact she has been cared for here at least three visits but they total about 12 weeks. So I do feel qualified to say that mum has been cared for very well her emotional and care needs were met and exceeded. The home has had a makeover and this has improved the surroundings but the same quality of happy caring staff do a fabulous job and I've noticed an increase of activities for service users and my mum who has dementia came out very happy and animated it really improved her mental mood. Well done to the managers and the team! Thank you!

How likely would you be to recommend Wisden Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Generally no complaints. However would appreciate more continuity of care, my mother just gets used to the main carer after 3 days on duty then that carer is off for 3 days and a new carer has to take over, this is confusing for mum who has dementia. Mum has expressed the wish to have one to one conversations with carers, this doesn't happen very often and in fact never when a "stand in" carer takes over. While senior member of caring staff are away, the younger stand-ins have been plaiting each others hair! Residents don't seem to be asked what they want to watch on TV find it's what the carer wants to watch in some cases.

How likely would you be to recommend Wisden Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My Mother-in-Law who suffers from vascular dementia and has limited mobility, is currently staying at Wisden Court as a temporary resident. Her stay has needed to be extended twice, a process that is usually painful due to the multiple phone calls that need to be made. The senior manager at Wisden Court has given us so much assistance and made the process simple and uncomplicated, she is amazing and so dedicated to her residents. She is obviously excellent at her job as Wisden Court is well organised and wonderfully welcoming.
The care given by all staff is no less that the equivalent of the love given by our family. My Mother-in-Law is flourishing, her communication skills have improved because the surroundings of Wisden Court stimulate her. Most importantly, even with her limited ability to communicate today, my Mother-in-Law said: "This is a lovely place".
She is happy at Wisden Court, and that is all that matters, I only hope we can get her a permanent residency here.

How likely would you be to recommend Wisden Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

My mum has been treated very well at this home. The staff are really caring and helpful. Everyone goes that extra bit further for the clients. My family and I want to say a big thank you for your care.

How likely would you be to recommend Wisden Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Find care home very friendly, staff amazing, my mother very happy which is the main thing.

How likely would you be to recommend Wisden Court? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

The manager and deputies are always available to answer all my queries. Rooms are well kept and clean. They greet you on arrival and when you leave. Residents are happy, they are friendly with each other, talk to visitors. I feel comfortable that my brother is happy and safe, well looked after, he actually asked if he could stay at Wisden Court which was good because he had settled. I really have nothing to complain about which makes me feel comfortable with his choice. You can visit anytime. I would definitely recommend this nursing home run by Runwood Homes.

How likely would you be to recommend Wisden Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum was resident at Wisden Court for six months. The staff are all outstanding. The care mum received especially during the last few weeks of her life, was professional, dignified and loving. We were so pleased she was able to pass away peacefully in a place we always considered her home among st people who really cared for her. The carers who looked after mum loved and respected her and mum loved them. As relatives we were always made very welcome and also felt like part of the "family". We were well looked after and supported. Really can't find fault with this lovely, friendly, homely place.

How likely would you be to recommend Wisden Court? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My father who has just died, aged 93, has been in care home for 5 years. I have only good memories of my fathers stay there. What lovely friendly carers. His last five years are a trip to Southend, parties, singsongs. Lovely Christmas and birthday cakes. The food at this home was **** stars and my dad liked his food!! His room was always clean and tidy and my dad was always clean and tidy too, my sisters and i were always welcomed at this home. I have only praise for these hard working and dedicated carers.

How likely would you be to recommend Wisden Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Mum has been a resident for five months, initially in respite care, and then in permanent care. The help we received from the manager in getting her into permanent care was first-class. Mum's daily care needs are well met and she is settled and happy. Staff are very friendly and welcoming, and treat the resident's with dignity. Mum enjoys the food, which looks delicious. (the cakes are wonderful!) Staff are easy to approach with any concerns, and feedback on issues is generally good.

How likely would you be to recommend Wisden Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mum has been a resident at Wisden Court for more than a year. She was immediately made welcome and I feel she was valued as a person. I was initially concerned about "putting her in a home" although she had lived with use for 6 years. At 98 years old I was worried she would not accept her new place of living. I need not have worried.
She always says "It's very nice here." or "It's always clean." or "Everyone is very kind." or "The food is always good". These are just a few comments. If mum is happy, which she seems to be, then so am I.
She enjoys outings, visiting her hairdresser, and many other in house social activities. She always looks smart and well dressed. I believe excellence starts at the top, so many thanks to the manager for leading the care team, and providing an excellent environment where excellent care can flourish.

How likely would you be to recommend Wisden Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Gives my mum support and care and keeps me well informed of any problems and issues that occur. The staff are friendly, approachable and I feel I can talk to staff and management at any time, regarding any concerns we have.

How likely would you be to recommend Wisden Court? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother has been a resident for about 18 months. The staff are very caring and mum is happy there. If my sisters or I ever have any concerns they are dealt with swiftly. The carers are of top quality and put the needs of the residents their top priority.
The building is showing it's age but is undergoing an update at the moment.

How likely would you be to recommend Wisden Court? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

Very pleased the way my wife is looked after. Clothes I buy for my wife I often see them on other residents which I am not keen on.

How likely would you be to recommend Wisden Court? Extremely Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

I find Wisden a very homely, caring environment. My mother seems very content and happy. Whenever I visit she is dressed well, clean and presentable. Sometimes there is no carer in sight in her unit which is a little worrying. Mostly the carers are very good, more consistency would be good, as Mum gets used to people, but they regularly get moved etc. The home is looking a bit tired and untidy, but is being refurbished, so will wait to see results. Rooms are clean.

How likely would you be to recommend Wisden Court? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: Runwood Homes Ltd

Date: Saturday 01 Apr 2017

more details

February 2016

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Wisden Court