Wisden Court

Wisden Road, Stevenage SG1 5JD
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9.5 97 Reviews
  • Wisden Court, Stevenage
Wisden Court is a purpose-built 54 bedroom care home in Stevenage. This spacious home is comprised of five individual residential suites each with its own lounge, dining room and fully equipped kitchenette. Wisden Court provides expert care for older people, including those living with dementia.

Wisden Court strives to create a homely environment and provide all the comforts of good food, good company and friendly staff, in a calm and restful atmosphere. The bedrooms are beautifully furnished with en-suite wet room facilities and all rooms have 32” televisions mounted on the wall.

The home also has excellent amenities, including comfortable lounges in which residents can relax. In addition, there is a dedicated area for dementia care, designed to enable the residents cared for to maintain their independence in a safe environment.

The activity programme ensures that residents remain stimulated and engaged and their Wellbeing Lead takes into account residents' hobbies, needs and interests. The activities at Wisden Court are varied and alongside enjoying themselves, residents can receive a wide range of health and fitness benefits from taking part.

For those who enjoy the outdoors, there are also three enclosed gardens all of which are easily accessible including wheelchair users.
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Care Provided by Wisden Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 54 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1544 – £1890
  • Self-Funded Residential Dementia Care: £1544 – £1890
  • RESPITE Self-Funded Residential Care: £1644 – £1990
  • RESPITE Self-Funded Residential Dementia Care: £1644 – £1990

These prices are only a guideline, please contact Wisden Court to find out the exact price for your requirements.

Contact Wisden Court to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Wisden Court to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Sarah Humberstone (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (54)
  • Single Rooms with Ensuite Wet Room (54)

Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.

Parking

  • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.

Wisden Court Reviews (97)

9.5

Wisden Court has a Review Score of 9.5 (9.503) out of 10, based on 15 reviews in the last 2 years.
Over all time Wisden Court has 97 reviews.

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Date Published
  • 97
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Reviewer Connection to Wisden Court
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Total of 97, showing 61-80
Review from Lenley P (Friend of Resident) published on 20 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting my friend for 3 years now and have found the staff there to be extremely helpful to visitors and residents. The staff would always greet me (and others visiting) with a smile and such warmth. They are interested in the wellbeing of the residents and show this in the way they treat
them. My friend has always expressed how much she liked the staff and how happy she was at Wisden. I would most definitely recommend.
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Review from June C (Wife of Resident) published on 30 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was so very pleased with the care given to my husband at Widen Court. He went there for one week respite. The staff were friendly and caring, helping to settle him in. He was happy there. The atmosphere was good and he mixed well with other residents. My son visited him and said he was impressed with
the home. When I collected my husband he was relaxed and had been so well looked after. I will use this again.
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Review from Denise C (Daughter of Resident) published on 23 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good level of care, mum seems happy here. She enjoys her meals and the activities provided. All carers seem very kind and caring and I believe she is getting a good level of care here.
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Review from Victor T (Nephew of Resident) published on 3 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very nice home. All rooms spotless. The carers and management are 100% excellent. My auntie is 97 years old. I am so pleased with the way she is treated, nothing is a problem to them. Overall, I can't fault anything with this care home.
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Review from Pat H (Friend of Resident) published on 11 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my friend and I were greeted, we were made so welcome. The care given since has been outstanding and the staff are so kind and very professional in their manner.
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Review from Julie M (Daughter of Resident) published on 28 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad seemed to enjoy himself. Staff friendly.
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Review from Carole D (Daughter of Resident) published on 28 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very relaxed, clean and staff very polite and helpful. They take care of the residents with care and respect.
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Review from Ruth M (Daughter of Resident) published on 14 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are lovely. My mother is in the best of hands and I do not have to worry.
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Review from Martin C (Son of Resident) published on 9 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Wisden Court is an excellent facility - the staff are great, facilities are excellent. My mum is a relatively recent arrival at Wisden Court although she has previously stayed in respite care at Wisden Court.
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Review from Liza (Granddaughter of Resident) published on 3 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is an outstanding care home. My Gran was here and very happy for a few years. Unfortunately she had to be moved for nursing care this month and I know we will miss the caring staff here.
I visited weekly and was always welcomed. I felt very comfortable visiting. The atmosphere was lovely and
the staff worked tirelessly for my Gran and others.
Your relative would be very happy in this home.


Thank you.

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Review from Nadine T (Granddaughter of Resident) published on 23 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Nan was unable to care for herself anymore sadly and the thought of a “home” scared my Nan and I felt very guilty. I went ahead of Nan to view Wisden Court. I arrived unexpected and two staff members showed me around no trouble. They were very welcoming and reassuring answering all my questions.
All the residents looked happy and content and the place was like a hotel.
Nan was moved to Wisden Court as a respite resident to be assessed. Quickly the care staff and management acknowledge Nan’s needs.
I’m so pleased to say my Nan is now a permanent resident at Wisden Court and I couldn’t be happier. She is safe, happy and has 24/7 support and care. The food is wonderful, accommodation beautiful and clean, all staff are attentive and caring and the management have guided us every step of the way. It has been a lot easier to move Nan with the assistance of Wisden Court and I will forever be grateful to the team.
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Review from M H (Wife of Resident) published on 28 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband stayed at Wisden Court for respite care for 6 days while I had a break from caring for him. I am very pleased with the care he received and grateful for the break I was able to have.
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Review from Marilyn M (Sister-in-law of Resident) published on 14 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are excellent, they really do care and my sister in law loves them.
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Review from Kenneth L J B (Son of Resident) published on 14 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's a very friendly environment, staff so caring and welcoming. My mother is so happy here and always relaxed. Thanks!
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Review from Amy F (Granddaughter of Resident) published on 14 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care provided to my nan has been outstanding. She is always happy and talkative. The staff are also very kind towards our family members and have been very compassionate whilst we go through a bereavement. Nan loves being here and also doing the activities and the outings. She's a lot happier and
settled.
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Review from Tracey S (Great-Niece of Resident) published on 14 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This was my uncle's second visit; when we spoke after each visit he has said that he was well cared for and had a generally good time. He enjoyed the food and all his needs were met.
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Review from Gerald M (Brother of Resident) published on 13 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister is more than happy here.
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Review from A M (Granddaughter of Resident) published on 13 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandparents have lived happily at Wisden Court for many years/months now. I cannot thank the staff (especially the managers) enough for the care and support they have given myself and my family. We are always met with warmth and my relatives are always clean, happy and healthy. I feel safe knowing
they are looked after by such kind and considerate staff.
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Review from Kristian E (Grandson of Resident) published on 13 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My nan has been a permanent resident for four years roughly and I am happy with the care and treatment she receives. It is a safe and friendly environment and I would recommend the home to friends, family and strangers if asked.
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Review from Colin S (Son of Resident) published on 13 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are welcoming to residents and family/friends. The communal areas and private rooms are always clean. The choice of meals are excellent and staff always try to adjust these options if they do not suit. Care is taken on the residents suitable dresswear and help is always on hand to help residents
chose the right type of clothing for outdoor activities.
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Current Review Score: 9.5 (9.503)

Overview of Review Score

The Review Score of 9.5 (9.503) out of 10 for Wisden Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.503 for Wisden Court is calculated as follows: ( (110 Excellents x 5) + (50 Goods x 4) + (8 Satisfactorys x 3) + (5 Very Poors x 1) ) ÷ 173 Ratings = 4.503
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Wisden Court is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Apr 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (9)

Meet the Team (4)

Sarah

Sarah Humberstone

Job Title: Home Manager

Hi, I am Sarah the registered manager at Wisden Court. I have had the pleasure of working at Wisden Court for over 24 years. I have a passion for Dementia Care and a determination to provide high standards of quality person-centred care. I am dedicated to continuously improving our services providing a home-from-home for our residents and facilitating an ideal safe environment for our residents, staff, families, and friends too! I welcome you to visit our home and meet the caring dedicated team. We look forward to answering any questions or enquiries you may have.

Cherry

Cherry Wickens

Job Title: Home Administrator Joined: 2014

My name is Cherry, and I’ve had the privilege of being the Home Administrator at Wisden Court for the past 10 years. I’m truly passionate about my role, and I love engaging with the residents, taking part in activities, and making each day as enjoyable as possible. Every day brings something new, which keeps me motivated and excited about my work.


I hold an NVQ Level 3 in Business Administration and a Level 3 QCF/NVQ-accredited apprenticeship in Customer Service. I also enjoy dressing up to bring smiles to the faces of our residents and brighten their day. Outside of work, I cherish spending quality time with my family and friends.

Sandra

Sandra Mutezo

Job Title: Housekeeper Joined: 2023

I am originally from Zimbabwe and have been living in the UK since 2023.
I began working at Wisden Court as a Domestic in December 2023 and was promoted to Housekeeper in July 2024.


I truly enjoy supporting the residents; they are wonderful people.
The management team is very supportive of my role, and the staff are always friendly and welcoming.

Steph

Steph Marty

Job Title: Cook Joined: 2023

I was born in Toulouse, in the South of France, and moved to England in 1992.
I began my career as a Chef before exploring a different path.


In May 2023, I joined Wisden Court as a Cook, and I occasionally support the home as a Carer.
I truly enjoy every aspect of my job—especially working alongside such great staff members and caring for our wonderful residents. What’s not to love?

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