Bradfield Residential Home

Hawksdown Road, Walmer, Deal CT14 7PW
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9.9 89 Reviews
  • Bradfield Residential Home, Deal
Bradfield is a registered, family owned and run residential home established in 1995. They care for up to 37 people offering both full time residential stay and day care facilities. Bradfield is registered with the Care Quality Commission and achieved an Outstanding rating in December 2015.

The aims for Bradfield are to maintain a homely environment for older people which respects their privacy, dignity and personal esteem.

-To offer each resident a better quality of life, responding to their individual needs and tailoring services to meet their choices wherever possible.

-To follow best practice in housing management and care.

-To provide accommodation and facilities of a high standard.

The objectives for Bradfield

Bradfield strives to offer fair and equal treatment to all, regardless of age, sex, marital status, sexual orientation, race, colour, nationality, ethic origin, disability, religious belief or financial circumstances.

There are two managers who run Bradfield on a daily basis. They are supported by an assistant manager, duty manager and an excellent team of four senior carers, 20 trained carers, five chefs and six domestic staff to uphold the aims and objectives of the home. Knowledge and experience are essential in this field of work.

The staff are responsible for meeting the individual needs of each resident as set out in their plan of care. To do this, trained members of caring staff are on duty 24 hours a day, one of which includes a senior carer. The proprietors are the management team and are on duty during the day and on call at night, and live on the premises.

They understand that moving into a caring environment is a big decision and they strive to help each resident maintain their chosen lifestyle whilst becoming part of a community.

Care Provided

Primary Care Categories

  • Older Person Care
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 37 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1350 – £1600
  • RESPITE Self-Funded Residential Care: £1350 – £1597

Care fees at Bradfield are all inclusive, with the exception of standard charges such as Hairdressing, Chiropody, Newspapers and private telephone.
Transport and chaperone service is included for all local medical appointments for example GP, hospital, dentist etc.
Bradfield also has a wheelchair adapted vehicle which can be loaned free of charge to friends and relatives.
Bradfield does not charge additional fees if a residents care needs change.

These prices are only a guideline, please contact Bradfield Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Mr & Mrs D J Johnson

Person in charge

  • Rebecca Johnson and David Johnson (Registered Managers)

Local Authority / Social Services

Admission Criteria

  • Assessment by a member of the management team
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2016
  • Number of floors: 1

Room Information

  • Single Rooms (37)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • Please feel free to visit the home at any time and the team will do their best to accommodate your visit.
    If able to make an appointment for a private tour, the home can ensure that a convenient time and day to suit is booked in, and allow sufficient time to discuss any requirements.
    Tours of the home to include a meeting to discuss care needs can last about 1 hour.

Parking

  • They have their own car park and there is also plenty of parking in Hawksdown Road.

Bradfield Residential Home Reviews (89)

9.9

Bradfield Residential Home has a Review Score of 9.9 (9.852) out of 10, based on 42 reviews in the last 2 years.
Over all time Bradfield Residential Home has 89 reviews.

Overall Experience
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  • 7
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Date Published
  • 89
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Reviewer Connection to Bradfield Residential Home
  • 33
  • 17
  • 6
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  • 3
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Total of 89, showing 21-40
Review from Joan G (Sister of Resident) published on 22 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my brother every fortnight, and every time I am greeted with a smile and a very warm welcome. Once I've signed in, I am offered a cup of tea. Since my brother moved into Bradfield, back in November 2022, he has been treated with the greatest of dignity and receives great care, love and attention
from all the staff. The staff work so hard and nothing is too much trouble for them. My brother is very content at Bradfield, which gives me great comfort, as I know everything is being done for his well-being, comfort and quality of life. The surroundings are like a home-from-home, and the cleanliness is second to none. A big thank you to all at Bradfield for doing such a great job.
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Review from Anne A (Daughter of Resident) published on 19 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brilliant staff who provide a caring and happy environment for Mum. Really good communication (2 way). Happy to assist as and when needed. Nothing is too much effort. Mum really enjoys the food and is now happy to sit with her fellow residents in the dining room. Good entertainment and leisure activities
that provide Mum with both stimulation and relaxation.
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Review from David M (Husband of Resident) published on 14 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bradfield is wonderful all round. Spotlessly clean, lovely food and the staff are amazing, kind, compassionate and caring. Carers in everyway!
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Review from G P (Son-in-law of Resident) published on 24 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very polite and helpful staff. So friendly to all residents and visitors.
The home has a nice smell to it and is spotless, unlike some we have visited. A credit to all staff and management.
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Review from John K (Son of Resident) published on 9 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I continue to be fully satisfied with the care my mother receives at Bradfield Residential Home. It is a pleasure to visit her and be met by cheerful, helpful staff. I am confident that she is being well looked after.
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Review from K G (Daughter of Resident) published on 20 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All of the staff take wonderful care of my dad. They are all extremely friendly and approachable.
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Review from Josie C (Granddaughter of Resident) published on 30 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandma felt very anxious about leaving her home and coming into Bradfield Residential Home, it was an emotional transition for her but she has been made to feel so welcome and reassured. Staff are very good, very attentive and nothing is too much trouble. Grandma says the food is lovely and she
enjoys the daily activities.
She feels more settled, happy and content now which makes us feel reassured she is in the right place.
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Review from K P (Daughter of Resident) published on 29 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
At first entering the home, found a very warm and friendly atmosphere which put me at ease for my mother staying there.
Clean and homely with staff that can't do enough for you. I would highly recommend Bradfield Residential Home to anyone looking for a place to take care of their parents. Brilliant!
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Review from M J (Partner of Resident) published on 17 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff treat and care for my partner at Bradfield Residential Home in a professional and respectful manner, even though, due to his dementia, he can be difficult at times. He is very happy living in the home and I know he is being very well looked after. The staff are also very supportive to me,
as a family member, and I would thoroughly recommend this home.
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Review from Judith G (Friend of Resident) published on 27 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our resident remains calm, clean, contented and comfortable. He appreciates the care of the "lovelies" who help him whenever he needs it. Consequently, we are very pleased with the home and its high standards.
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Review from Debbie S (Daughter of Resident) published on 21 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Bradfield Residential Home is a welcoming home. Visitors are always greeted cheerfully. Mum is cared for well and her needs are mainly accommodated. Staff are happy and caring.
Food - mealtimes can be hectic and food is not always hot. Choices are limited - Mum would still enjoy a curry or something
more interesting than shepherd's pie.
Activities could be more varied.
Mum would prefer to get up when she wants rather than so early.
Reply from David Johnson, Registered Manager at Bradfield Residential Home

Thank your complimentary feedback regarding the welcome and the care your mother receives. I would have appreciated if you discuss the negative points that you have raised with any one of the senior or management team as although this feedback is accurate (from your mother's perspective) we have already spoken to her regarding all of these points however her declining mental health does make these discussions challenging. For the benefit of persons reading this review can I please clarify:- All residents have a choice of a set menu of 2 dishes at lunch and evening tea. If we have it in stock they can have whatever they like.-All our residents can get up whenever they want. -We have 2 activities a day, that's about 60 per month. These include trips out, baking, live entertainers, personal trainers, arts & crafts, gardening, pantomimes, spa feet and face sessions. Your mother loves puzzles and going out so the well-being coordinator has built this into your mother's weekly routine.

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Review from D M (Husband of Resident) published on 20 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care at Bradfield Residential Home is excellent. All staff are welcoming, kind, caring and compassionate. The home is spotlessly clean and beautifully maintained. Little touches, such as the seasonal decorations, are lovely.
We couldn't wish for more, my wife is so well cared for, it makes leaving
her there much easier.
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Review from Sandy C (Private Carer of Resident) published on 20 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a carer myself, I am very impressed with Bradfield Residential Home, it is always clean and today, so is my 'old client', his room and bathroom are always clean. They have good entertainment, regularly, I find his carers very kind and treat him with respect, such a lovely bunch of staff, always approachable
and ready to help with any requests you may make. They always make a big effort in decorating the home, e.g. Christmas, Valentine's, Easter, Halloween etc. Last year, they had a fabulous summer party - I would have no hesitation in recommending Bradfield!
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Review from Brian D (Resident) published on 20 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We arrived one week ago and we did not know what to expect but we soon found what to expect. Everyone was so helpful and happy and they still are. Food is very good. Sleeping very well.
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Review from June D (Resident) published on 20 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caring staff, good food, spotless, nothing is too much trouble.
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Review from J A (Friend of Resident) published on 17 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit once weekly, the staff are very welcoming, making myself and the resident drinks. The residents are well cared for and interact where possible with staff. They have daily activities in the lounge and everywhere is spotlessly clean. An overall calm, relaxing, happy ambience.
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Review from Elvina P (Sister of Resident) published on 14 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bradfield Residential Home is one of the best I have visited. The staff are friendly and are in the main, very efficient. If I need to be in a home, Bradfield would be the one I would choose as it is also very clean.
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Review from William E (Son-in-law of Resident) published on 10 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has been a resident for over three years. The service and facilities at Bradfield Residential Home are excellent. The staff are professional, friendly and very positive. Food could be better.
Reply from David Johnson, Registered Manager at Bradfield Residential Home

Thank you for your complimentary feedback about the services and facilities we provide at Bradfield. We have quarterly resident meetings and your mother-in-law's feedback regarding the food has always been positive, especially when we arranged for seafood to be introduced, such as rollmops and jellied eels (not to everyone's taste!) If we receive any feedback about any aspect of the service from residents, visitors or their relatives, we will always aim to respond and improve if any shortfalls are identified. Please see one of the senior team when you next visit who would be happy to assist. Your opinions are very important to us delivering the best possible experience for our residents.

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Review from Shirley T (Daughter-in-law of Resident) published on 2 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly home, always welcoming and spotlessly clean. Staff are very attentive and always on hand. My mother-in-law seems much happier here than her previous care home.
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Review from Helen C (Niece of Resident) published on 9 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This residential home provides a very high level of personal care to all residents. The staff are kind and friendly and always there to help both residents and visitors. All staff were so kind when my beloved godmother died at the beginning of August. I continue to visit my dear aunt who has flourished
over the years she has been living here. If you have the finances available you can be sure your loved ones will be happy and safe in their care.
Reply from David Johnson, Registered Manager at Bradfield Residential Home

Thank you for taking the time to review your experiences and we continue to welcome you to Bradfield to visit your aunt. Your godmother was certainly a character and it was a pleasure to be able to care for her towards the end of her life, whilst respecting her (and your own) wishes to treatment and communication during this time. Although I wasn't able to personally attend the funeral, due to annual leave, the staff from Bradfield who came to pay their last respects have said what a fitting tribute it was to be part of.

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Current Review Score: 9.9 (9.852)

Overview of Review Score

The Review Score of 9.9 (9.852) out of 10 for Bradfield Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 42 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 42 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.852 for Bradfield Residential Home is calculated as follows: ( (434 Excellents x 5) + (56 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 499 Ratings = 4.852
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Bradfield Residential Home is based on 42 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 42 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Aug 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

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Meet the Team (10)

Rebecca

Rebecca Johnson

Job Title: Registered Manager Joined: 1995

Rebecca has been at Bradfield from the very start when her parents opened the home in 1995.
After completing her A-levels, Rebecca completed a BA/BSc Business Studies with Tourism and Leisure (Hons) at Canterbury Christ Church University.
Rebecca has also completed the Registered Managers award and holds an NVQ4 in Health and Social Care.


Rebecca manages the day to day running of the home including the catering. Her role also includes responsibility for medication, quality assurance, risk assessments, Health and Safety, Training and Development, Activities and care planning.


She is supported in her role by her husband, David.


In her free time, Rebecca enjoys reading, going to the gym and walking her two dogs.
As well as all this, she manages to make time for her 3 children who all go to local schools and attend various after school clubs such as rugby, music, dance and singing.

David

David Johnson

Job Title: Registered Manager Joined: 2005

David, husband to Rebecca joined Bradfield in 2005, moving from a career in management at Tesco.
They have 3 children and live on site of the care home, so always available and on-call when needed.
He has completed the QCF Level 5 Diploma in Residential Management, and oversees the daily operation of the home with his wife, Rebecca.
His main responsibilities include recruitment and admissions, advertising and marketing, financial management, contract servicing and overseeing the maintenance of the building and grounds.


He has managed the expansion of the home in recent years from 21 rooms to its current occupancy of 33.


In his free time, you will find him on the sidelines supporting his son who plays in the Junior Team at Canterbury Rugby Club, or attending concerts and dance shows which his daughters enjoy participating in.
David also developed a lockdown hobby for koi carp and pond fish, and built his own pond during this time, rescuing fish from local ponds that were no longer wanted.
They also have two dogs, Tilly and Pippa who visit the residents in the home regularly.

Nichola

Nichola Gladwish

Job Title: Assistant Manager Joined: 2009

Nicky was promoted to her current position in 2016, after successfully progressing from a Care Assistant to a Senior Care Assistant during her time at Bradfield.
Nicky supports the managers by deputising in their absence and her main responsibilities include medication management, staff training & supervisions and liaising with the GP, District Nurse and visiting health professionals.
Nicky supports the care staff to achieve the home's aims and objectives.


Her interests include spending time with her family, going to gigs/concerts, country walks, Zumba, Eating out and hotel breaks.
Nicky loves going on holiday with her husband who is an avid Manchester United supporter and dedicates an entire room of memorabilia to the club in their house. Nicky would prefer a gin bar and hot tub!

Julie

Julie Tazey

Job Title: Senior Carer Joined: 2016

Julie joined the team in March 2016 and soon demonstrated that her skill and experience would be far better utilised as a Senior Carer when she was promoted in February 2017. Julie had 10-years experience, moving to us from another care home in Deal.


Julie is responsible for staff training, medication administration and supporting the care staff in their daily roles. She loves taking the residents out on trips, especially to Deal seafront where the residents (and Julie) enjoy a 99 ice cream!


In her spare time, Julie enjoys gardening and eating out at local restaurants.

Ben

Ben Williams

Job Title: Senior Carer Joined: 2019

Ben decided on a totally new change of career following many years working long days and late nights in the hospitality industry, predominantly front of house.


After a year getting to know the role and its routines, Ben successfully completed a Level 3 Apprenticeship in Health & Social Care. He was then promoted into his current role which he is extremely adaptable in.


Ben is one of our flexible workers, and such works in all areas of the home from Duty Management to Chef or even night shifts. He enjoys the variety which his role provides, and often gets many 'mini holidays' as his days off are often grouped together.


Ben's talents don't end there, he is also our 'in-house' creative artist. He is always decorating parts of the home with seasonal displays for example Mother's Day, Halloween, Remembrance Day and Christmas (his favourite time of the year!) to name a few.


In his spare time, Ben continues to let his creative juices flow and has sold pieces of work in local craft fairs. He enjoys decorating his house with unique items, looking after his chickens and taking his dog on long walks in the countryside with his husband who is passionate about tractors and competes in ploughing matches.

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Shelagh Marsh

Job Title: Senior Carer Joined: 2021

Shelagh recently joined the team in January 2021 from another local care home, which the owners made the difficult decision to close following financial pressures as a direct result of covid.


She has proven very quickly that she has the experience, tenacity and confidence to progress at Bradfield and was promoted to her current role in September 2021. She brings a lot of energy to the team and has become the in-house 'Mother Theresa' if any staff have any worries they can always rely on Shelagh to help!


Shelagh brings with her 43 years of experience, starting he career at the age of 17 as an Auxiliary Nurse in 1978.


Shelagh 'doesn't have any spare time', but when she is not at work she will be looking after, walking or cycling with some of her 10 grandchildren, doing a jigsaw or walking her huge, slobbery New Foundland dog.

Morven

Morven Lee

Job Title: Admin Assistant Joined: 2020

Morven joined the team at Bradfield in August 2020, relocating from France where she worked as a guest services manager for a well known chalet letting company in the French Alps.


As well as supporting with training & recruitment, audits and quality assurance, Morven assists with daily covid testing, registering and monitoring of test results. She is currently studying for a Level 3 Business Administration qualification with Bradfield.
Her lively personality is infectious and she always has a smile on her face and a warm welcome.


Morven enjoys walking her two dogs, visiting local pubs & restaurants and likes to socialise with her friends.
She is planning to get married to her fiancé as soon as possible.

Kirsty

Kirsty Brown

Job Title: Admin Assistant Joined: 2014

Kirsty is employed as one of our Admin Assistants moving from the kitchen, previously as our chef, as her daughter grew up a change of circumstances meant a new role and challenge for her!


Kirsty has been at Bradfield since 2014, moving to us from a local butchers/bakery.


Her role is primarily compliance and auditing, checking that everything is recorded and in place so she is constantly monitoring that everything is safe, effective and in good working order. Kirsty also assists with Covid testing in the home and orders all of the food so we have what we want when we need it.
If we need help, she will still support in the kitchen and can cook a mean roast to the residents and staff delight!


Kirsty has two horses which keeps her busy when she is not at Bradfield and enjoys hacking out in the Kent countryside on her own or with her daughter. She likes taking her dog on long walks in the countryside and weekends camping with her family.

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Tanya Radley

Job Title: Senior Support Joined: 2017

Tanya has been a very loyal and trusted member of the team since 2017. She is very laid back but equally as hard working and always with a smile and a laugh!


Her role is to support the Duty Manager and also the care staff on duty to ensure the shift runs smoothly. She will be welcoming visitors to the home, swabbing them and helping them to 'don' and 'doff' their PPE.


Tanya will also be responsible for administering medication and seeing the district nurse who visits the home routinely.


In her spare time, Tanya enjoys spending time with her dog who she rescued from a shelter. She likes to go to rock concerts and one day hopes to marry David Grohl from the Foo Fighters! Her daughter Alisha works at the sister care home, Generals Meadow so a caring nature is certainly in the family.

Charlotte

Charlotte Peay-Smith

Job Title: Senior Carer Joined: 2018

Charlotte is a dependable, respected member of the senior care team, always making sure that everyone is OK and helping out wherever needed. She is confident in her role and knows what good looks like.


She will take charge of a situation and motivate others to reach their goals. A born leader!


In her spare time, Charlotte spends time looking after her grandad who lives on his own.
It's not all work and no play, Charlotte loves a good party and will get her dancing shoes on whenever the opportunity presents itself!
She enjoys spending time looking after herself and having beauty treatments which make her feel and look good.
She lives locally with her husband, Ben and two teenage children.

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