Cumbria House Care Home

84/86 Shorncliffe Road, Folkestone CT20 2PG
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9.9 47 Reviews
  • Cumbria House Care Home, Folkestone
Cumbria House is a residential Care Home and is located in Folkestone within a very attractive and quaint area. It is close to the Town Centre and nearby amenities include the famous Leas, a raised cliff top promenade and Folkestone Harbour.

Cumbria House is a large extended building with three floors which was constructed in the 1930s and has recently undergone a major refurbishment programme throughout to preserve the character of the building. This Home is set in its own grounds with the benefit of lovely rear gardens which the residents can enjoy.

Staff promote independence at all times, giving assistance as required to maintain an excellent standard of living, with emphasis on dignity, integrity and respect providing a homely and caring environment giving each resident the choices that each of us have in daily lives.

The home is staffed with adequately trained professionals over the 24 hour period, teaching and training staff to understand the physical and psychological needs of residents so they can care for them in a loving, caring and professional way.

Cumbria House has 29 bedrooms, the majority of which having en-suite facilities. All communal areas and bedrooms are comfortable and have recently been decorated to the highest standards.

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Care Provided

Type of Service

    Residential Home
  • For a maximum of 32 Service Users

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1400
  • RESPITE Self-Funded Residential Care: £1200 – £1400

These prices are only a guideline, please contact Cumbria House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Mary Gomes (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2007

Room Information

  • Single Rooms (26)
  • Couples/Companion Rooms (3)

Cumbria House Care Home Reviews (47)

Total of 47, showing 41-47
9.9

Cumbria House Care Home has a Review Score of 9.9 (9.910) out of 10, based on 29 reviews in the last 2 years. Over all time Cumbria House Care Home has 47 reviews.

Overall Experience

  • 35
  • 12
  • 0
  • 0
  • 0

Date Published

47
3
18
29
18

Review from Michael C (Son of Resident) published on 22 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with my mothers care, she has improved so much in just a couple of months. She is happy here, good is lovely, staff are very caring and considerate to her needs , environment bright and cheerful. So happy she has settled so well. Thank you.

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Review from Carol R (Daughter of Resident) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, very pleased with the care Mum receives, there has been the occasional problem but has been addressed.

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Review from Jane G (Daughter of Resident) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have visited Mum since Christmas 2018 when she first came here. The staff are always helpful and friendly. The staff are always helpful and friendly. Mum's room is clean and tidy. Today I have come for a general meeting for family and relatives. Everyone is watching Trooping of The Colour, meeting
other residents too.

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Review from Judith N (Daughter of Resident) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in this, her first care home, for 10 months and has settled in as well as can be expected. Each day is as though it's her first day there, in a confusing, rather than anxious way. She is always clean and tidy. There are a small group of women with similar desires to chat and interact,
who sit together and sometimes do crosswords. This, I feel, is very beneficial to my Mum to keep her stimulated and alert. I assume she joins in with activities but she is unable to remember. Always a good atmosphere.

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Review from R B (Friend of Resident) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall care of residents is very good with staff generally treating residents with respect and show great care. There has been a very occasional lapse when staff are under extreme pressure, however, any issues raised have been dealt with satisfactorily. Residents are addressed by name and encouraged
to participate in activities and interaction with staff. Visitors are greeted in a friendly manner with no restrictions on visiting times etc.

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Review from W V (Daughter of Resident) published on 12 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at Cumbria House in Folkestone for over seven years and has been happier there than she has been for many years at home. She's 96 years old and my father has been dead for 14 years. Recently Mum was admitted to hospital with a urine infection and sepsis. The staff at Cumbria House kept
me well informed (in Spain) and welcomed her back with open arms. She couldn't be happier to be back.

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Review from Margaret S (Daughter of Resident) published on 18 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always clean and tidy. Plenty of room/chairs/tables. Residents being entertained by a lady with animals. Staff are polite, rooms are in good order and residents seem chirpy and happy.

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Current Review Score: 9.9 (9.910)

Overview of Review Score

The Review Score of 9.9 (9.910) out of 10 for Cumbria House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 29 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.910 for Cumbria House Care Home is calculated as follows: ( (314 Excellents x 5) + (29 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 344 Ratings = 4.91

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cumbria House Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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