Cumbria House Care Home

This is a very friendly and caring care home which responds to residents needs promptly. We look forward to the new armchairs.

My mother has only been here a short time and so far everything seems to be ok. Just a couple of minor issues. Although we have named my mother's clothes she frequently gets other peoples clothing, including underwear. Also, she tells me that when she is undressed in the evening for bed the carers can be a little rough. (She is very delicate and fragile.)

Overall very good but needs new furniture. Laundry is a bit hit and miss but the resident is happy.

Mother very happy here, good friendly, caring staff. Overall completely satisfied, good home.

Very happy with my mothers care, she has improved so much in just a couple of months. She is happy here, good is lovely, staff are very caring and considerate to her needs , environment bright and cheerful. So happy she has settled so well. Thank you.

On the whole, very pleased with the care Mum receives, there has been the occasional problem but has been addressed.

My mum has been in this, her first care home, for 10 months and has settled in as well as can be expected. Each day is as though it's her first day there, in a confusing, rather than anxious way. She is always clean and tidy. There are a small group of women with similar desires to chat and interact, who sit together and sometimes do crosswords. This, I feel, is very beneficial to my Mum to keep her stimulated and alert. I assume she joins in with activities but she is unable to remember. Always a good atmosphere.

Overall care of residents is very good with staff generally treating residents with respect and show great care. There has been a very occasional lapse when staff are under extreme pressure, however, any issues raised have been dealt with satisfactorily. Residents are addressed by name and encouraged to participate in activities and interaction with staff. Visitors are greeted in a friendly manner with no restrictions on visiting times etc.

I have visited Mum since Christmas 2018 when she first came here. The staff are always helpful and friendly. The staff are always helpful and friendly. Mum's room is clean and tidy. Today I have come for a general meeting for family and relatives. Everyone is watching Trooping of The Colour, meeting other residents too.

Mum has been at Cumbria House in Folkestone for over seven years and has been happier there than she has been for many years at home. She's 96 years old and my father has been dead for 14 years. Recently Mum was admitted to hospital with a urine infection and sepsis. The staff at Cumbria House kept me well informed (in Spain) and welcomed her back with open arms. She couldn't be happier to be back.

Always clean and tidy. Plenty of room/chairs/tables. Residents being entertained by a lady with animals. Staff are polite, rooms are in good order and residents seem chirpy and happy.