The Grange Care Home

Very good all-around service given in every aspect of what it takes to ensure my Mother looked after. 10/10!

My parent enjoys all aspects of the care home.

I have visited one resident during the eight years he has resided there. Yesterday I visited another (temporary for two weeks) resident who I have known for 35 years. Both residents are happy and feel well cared for physically and emotionally. I have visited several social functions: recently the garden party which was full up - a high class of presentations re food etc. and entertainment. Superbly well organised - a lovely experience for guests and residents.

As soon as you walk into the home you're welcomed by friendly, caring staff and a happy atmosphere. With my autine, they know when she has had enough of something and would take her out of whatever she was doing before it upset her. The staff and managers are so friendly and helpful. Couldn't ask for anything better from a care home.

I have always found the staff caring and kind. Nothing is too much trouble. They must be happy working there as it's always the same ladies. They take time to discuss how my friend is coping and if he needs anything for me to bring in. The house is happy, clean and peaceful. It never smells. I have noticed entertainment provided too.

Really helpful and nice staff, considering my mother-in-law is not the easiest person to deal with.

I have been visiting my mother at The Grange for nearly five years. The staff are always welcoming and I have seen that the whole team is dedicated to providing the best care they can. They are happy in their work. I often see carers spending time and giving extended 'one-to-one' support when a resident is in need of some extra help. Although the building was already maintained to a good standard, I have seen a programme of continuous improvement taking place with things like new carpets, furniture and windows being fitted. The building is always warm. Thank you for all of your good work.

I couldn't think of a nicer place for my mum.

Although my mother has Alzheimer's she is cared for with dignity.

Thank you.

My friend was moved into The Grange because she could no longer live by or take care of herself. She was finding it harder and harder to get through each day. Even though this was the case, I was really worried that she would find it difficult to adjust, after having lived on her own. However, nothing could be further from the truth! She is so happy! The staff at The Grange were so welcoming and went out of their way to make her feel comfortable and to help her feel at ease. She has settled in so well and I am so relieved! I have discussed this with her and we both agree that this was absolutely the right decision to make! When I visit her, she is always around other residents, which is in itself so lovely to see, as she was quite lonely whilst living on her own. The staff are just so amazing! They go over and above their duties and take that extra personal care of the residents. I would certainly recommend The Grange and will never be able to thank them all enough!

I had to find my mother a new care home urgently. The management team could not have been more helpful. The move was not easy for mum but it was excellently managed. She settled in well. Staff are well-led and motivated. They are all very helpful and friendly. Moving my mum to the surgery they use was a very good idea and has worked very well. Mum has enjoyed the entertainment, and food and made new friends. The Grange is very clean and in an excellent state of repair. I have been kept up to date with any issues. I feel most welcome when I visit. The staff are very professional in the way they look after mum

Always very good service, plenty of staff visible. All residents seem very happy and content. The decor is excellent, always tidy and clean. During Covid and even ongoing, all guidelines were in place. All in all, cannot fault The Grange in any way.

My mother-in-law has been a resident at The Grange for several months. She has been very happy and contented and clearly well looked after. The staff are all very warm and welcoming and are easy to converse with. The decor is tastefully decorated and very clean. We have felt we could trust that she was safe and in good hands and that has given us a sense of security. Thank you to the staff for looking after my mother-in-law for the last few months.

My father was reluctant to leave his home to go into a care home, even just for respite to begin with. But with The Grange's warm welcome, a difficult decision was made a little easier all around when he started staying and eventually went to live there, very happily, in March 2020. The pandemic was a distressing time for everyone, but I was confident that my father was safe and well cared for, due to the kind and professional way they dealt with it and handled video calls and visits. My father was always praising the staff and they went above and beyond to make his 100th birthday special, even though he was too frail to leave his bed, the staff enabled family from near and far to visit and spend precious time with him. They always kept me informed of everything, right to the end everyone had time, a kind smile and advice when my father passed away. I can't thank The Grange enough.

I cannot praise and thank enough all the staff at The Grange Care Home enough. It was my Mum's home for her final 2 1/2 years of life. She absolutely loved all the staff and the fantastic care they gave her. They certainly went above and beyond, especially during her final 6 months of care. My brothers and I cannot thank them enough for all they have done looking after our lovely mum so well. She was always happy there and joined in the activities, when she could. Not only did they care for her, but they are so caring, each and every one of the staff. They always kept me advised of everything and I would highly recommend The Grange Care Home in Folkestone to anyone. In fact, some of my friends who visited Mum have said what a fantastic home it is! We feel so lucky and privileged that Mum was in such a great home. I personally cannot thank the management enough for everything! A super team of staff makes the home what it is.

My mum moved into The Grange when she could no longer manage in her home. Her room was lovely and we were able to bring in some of the things from home. Mum was well cared for and was able to choose what she ate each day. The day lounge and dining room were beautiful. The staff were all very kind and caring. We were able to visit at any time when Mum was on end of life care. Mum was kept comfortable and clean until she died. Staff were kind throughout

My mother was really looked after by the staff and they were so kind. They phoned me regularly every week on her condition and welfare. I was so pleased we found this lovely care home.

The staff at The Grange have taken such care of my dad during the pandemic. They have worked so hard to turn a difficult situation into a positive experience for all. My dad looks amazing, his physical health has improved immensely since living at The Grange. I honestly do not believe he could be better cared for. Thank you.

Firstly, I would like to thank all the staff and management for their care and dedication in these difficult times, keeping our loved ones safe and Covid free, congratulations. The Grange has a lovely atmosphere, home and well decorated. I would class this home as a first-class hotel. My mother has lived here for a year now and is very happy. I can ring her for a chat, and it's never too much trouble for the staff to take the phone to her or chat on the portal. The staff keep me up to date with any information I need to know, appointments etc. Thank you.