Walmer Care Centre, Deal, Kent
Walmer Care Centre, Deal, Kent
Walmer Care Centre, Deal, Kent

Carleton Lodge and Carleton Mead stand side by side, overlooking the busy sea bay, with views all the way to France.

The Royal Marines bandstand is on the green a few minutes away and musical concerts in the summer are a great feature of Deal life. The Deal Lifeboat centre and the yachting club nearby adds to the local marine interest of the Walmer area. Good local shops, the town centre and Deal Castle are a short distance as are GP surgeries and all other services.

All rooms are thoughtfully decorated and equipped and residents are encouraged to bring in their own favourite furniture and possessions. Care workers provide a safe, homely atmosphere and a totally flexible life-style. Emphasis is placed on individuality and independence. Residents enjoy a choice of meals, prepared daily, using freshly purchased, local produce.

Staff are always pleased to meet with visitors to discuss their needs.

Group: Nicholas James Care Homes Ltd

Person in charge: Jill Hyland (Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 37 Service Users

Registered Care Categories*: Dementia • Old Age

Single Rooms: 31

Shared Rooms: 3

Rooms with ensuite WC: 16

Weekly Charges Guide: Personal Care Single from £600 , Personal Care Shared (per person) from £550 (These prices are only a guideline, please contact Walmer Care Centre to find out the exact price for your requirements.)

Facilities & Services: Day Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Walmer Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.8 Walmer Care Centre has a Review Score of 9.8 (9.776)

The Review Score of 9.8 (maximum of 10) for Walmer Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews over all time. This Average Rating is also the rating value for Walmer Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.776 for Walmer Care Centre is calculated as follows: ( (245 Excellents x 5) + (64 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 312 Ratings = 4.776

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Walmer Care Centre is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.4 positive Reviews (37 registered maximum number of service users ÷ 5). 8 Reviews ÷ 7.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    22
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Walmer Care Centre?

  • Extremely LIKELY
    24
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Walmer Care Centre

  • Daughter of Resident/Service User
    16
  • Friend of Resident/Service User
    3
  • Granddaughter of Resident/Service User
    3
  • Son of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • more

I am very pleased with the care that my mum is receiving at the home. Mum's general health has improved since moving in 2 months ago. She has gained weight and her mood has improved. The staff are very caring and attentive and pick up quickly if things are not OK. Every person is treated as an individual and not just given blanket care. There are activities every day (even on weekends) and weekly trips out. They recently have been to the ballet, the carnival, Walmer Castle even the pub. A couple of weeks ago, they had a summer BBQ in the garden. The staff are all very approachable and listen to any concerns. I would say my mum is thriving since moving in and I feel confident that she is getting very good care and attention. The home is currently being decorated throughout which helps with the feeling of being homely. Throughout the summer I have sat in the garden with mum overlooking Walmer Beach. Couldn't ask for a better view. Overall I would recommend this home to anyone thinking of placing a resident here knowing they would be well cared and looked after in pleasant surroundings.

How likely would you be to recommend Walmer Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Jill Hyland, registered manaager at Walmer Care Centre responded to this review on 12 Sep 2017:

Thank you so much for the review. Feedback is always welcome.

My mother has been a resident at Carleton Mead for over five years and the difference it has made to our lives has been enormous. The staff are patient, conscientious and work well together as a team. The management team always look for ways to enhance the quality of life of the residents and make maximum use of the available facilities. My mother is safe and happy. Despite her illness, she has a good quality of life and that is down to the team at Carleton Mead.

How likely would you be to recommend Walmer Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jill Hyland, Registered Manager at Walmer Care Centre responded to this review on 08 Sep 2017:

Thank you so much for your feedback . Feedback is always welcome.

Very caring, secure and comfortable environment.
Staff take time and trouble to reassure worried, agitated clients.
If a meal is not eaten, staff will make something else to tempt a jaded appetite.
Staff are great with family - taking time to reassure them too when a client may be irritable or unpleasant, pointing out that it is the dementia, not the person.
Some staff are particularly good at changing the mood and cajoling people into a more positive frame of mind.

Overall I feel that my mum is safe and happy.

How likely would you be to recommend Walmer Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

Jill Hyland, Registered Manager at Walmer Care Centre responded to this review on 31 Aug 2017:

Thank you so much for the feedback. We always welcome feedback thank you.

Staff are caring, kind and professional. The home is always clean and never smells bad. Activities are varied and appropriate.

How likely would you be to recommend Walmer Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Jill, Registered Manager at Walmer Care Centre responded to this review on 21 Aug 2017:

Thank you so much for your feedback. All feedback is much appreciated.

Caring friendly staff.

How likely would you be to recommend Walmer Care Centre? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Jill Hyland, Manager at Walmer Care Centre responded to this review on 22 May 2017:

Thank you for feedback. All feedback is much appreciated.

Knowing gran is so happy and excellently cared for at Walmer Care Centre has lifted a huge weight of worry from our family's shoulders. All of the staff are caring, professional, understanding and go the extra mile to provide the best possible experience for all of their residents. The facilities are great and staff are always finding ways to provide fun activities for residents.

How likely would you be to recommend Walmer Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Carlton Mead/Carlton Lodge is very good home. They give all the care you need. Brilliant staff. Very loving.

How likely would you be to recommend Walmer Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jill Hyland, Manager at Walmer Care Centre responded to this review on 13 Apr 2017:

Thank you so much for the feedback it is always good to hear. I will share with the team.

Fantastic place and I'd recommend it to anyone, the carers are good with the service users and they make you feel at home.

How likely would you be to recommend Walmer Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jill Hyland, Manager at Walmer Care Centre responded to this review on 12 Apr 2017:

That's lovely, thank you we appreciate all feedback. Nan will be missed by all.

My father spent the last ten months of his life here, in a room with magnificent sea views. The high standard of care he received from all members of staff assured me that he was being very well looked after. With a client centred philosophy, his every wish was considered, his particular food preferences catered for and his independence encouraged and supported. Relatives were always made to feel welcome and any concerns were swiftly dealt with. The end of life care he received was outstanding!

How likely would you be to recommend Walmer Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Jill Hyland, Manager at Walmer Care Centre responded to this review on 31 Jan 2017:

Thank you so much for the feedback. It is always appreciated to ensure we can continue to improve and implement the best for our service users.

The home has settled my Mum in very well. They cater for all her needs in a very homely environment. Staff all friendly and helpful which makes it a warm and welcoming environment to visit.

How likely would you be to recommend Walmer Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Jill Hyland, Manager at Walmer Care Centre responded to this review on 11 Jan 2017:

Thank you for your lovely comments all feedback is very much appreciated.

My mother moved to 'Walmer Care Centre' from another home. I cannot express the change in my mother. She is happy, has a purpose and a love of life again. The activities provided are excellent: Painting, singing, dancing, relaxation, taking trips to the band stand to listen to the bands. The staff are caring and supportive of the needs of the clients. My mother always looks clean and loves her baths.

How likely would you be to recommend Walmer Care Centre? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I normally visit my wife every couple of days at various times and I am encouraged by the level of care given to her and above all, she says she is happy there. Not once has she begged me to bring her home. I think that the cognitive therapy she receives during the daily activities are imaginative and excellent. If I have any concerns with her care, the management are quick to act on them to put me at ease. All staff at the home are happy and work as a team which is a good reflection on management and the way things are run. I am pleased I selected Carlton Lodge.

How likely would you be to recommend Walmer Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum moved into Carlton Mead in 2010 with my father, who died aged 98 years in 2012 and were very happy together here. Mum continues to live there and is very happy still and says its "like a five star hotel".

How likely would you be to recommend Walmer Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The residents are treated with respect and every effort is made to accommodate their individual needs. Staff are friendly and at review meetings it is clear that senior management staff are actively involved in the care of the residents. A range of activities are planned for each week and when necessary tailored to include those who are reluctant to become involved.

How likely would you be to recommend Walmer Care Centre? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The staff are outstanding. They are very caring and always go the extra mile to look after my Mother. They do everything they can to provide a stimulating environment and to make it feel like home for the residents.

How likely would you be to recommend Walmer Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother has always been treated with dignity and kindness. Her developing dementia disease has caused her increasing difficulties with communication yet the staffs collective experience, awareness and professionalism have ensured her needs and desires are appropriately met. A range of activities help to compliment the day to day care.

How likely would you be to recommend Walmer Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Jill hyland, Manager at Walmer Care Centre responded to this review on 06 Apr 2016:

Thank you for feedback it is always appreciated.

My Mum was welcomed into the Lodge at 10.30am on Thursday 17th December 2015. She was in a very agitated and confused state having come via A&E having a hearing aid battery removed from her ear canal. This was the climax of a 3 month downward spiral! We were greeted with open arms in the most caring and compassionate way. Mum was treated with so much kindness. She was tucked up and asleep by 11am! The Care Manager is amazing. Nothing was too much trouble. She phoned and consoled me and offered calm understanding and advice. The whole team are outstanding and gave our 3 noisy boisterous grandchildren an really warm welcome. Mum recovered and flourished in the care at Carleton Lodge. I cannot fault it in any way and will be eternally grateful to the Manager and her team.

How likely would you be to recommend Walmer Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

jill hyland, registered manaager at Walmer Care Centre responded to this review on 16 Feb 2016:

Thank you so much. Glad mum is doing well.

I am so grateful that we were able to get my grandparents into this home. My Nan has been here for several years now and I think she feels she's on a permanent holiday with views of the sea and all her needs taken care of - and she loves the food!

While this might not be the most luxurious of care homes, everything is clean, welcoming and homely. Most important for us however is the warmth, humour and care that the Manager and her team show all of the residents. When you hear so many horror stories about how some of our elderly are treated it is reassuring to know that our Nan is in such good hands. As my Grandad's health failed they were attentive, compassionate and thoughtful, and probably have no idea how much that meant to my Mum.

Everything they do is in the best interests of their residents, whether it's celebrating a birthday or a themed event, ensuring they are staying as active as they can each be, or introducing new initiatives to support the elderly - all the staff are fully engaged and committed. I'm delighted at the introduction of 'Interactive Me' which I think will benefit many of the residents, their families and the staff - it's a real testament of the team's focus on truly supporting the well-being of their residents with dementia.

In a sentence: this team really do put the 'care' into 'care home' and that's what matters most.

How likely would you be to recommend Walmer Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Jill Hyland, Manager at Walmer Care Centre responded to this review on 04 Feb 2016:

Thank you so much for your feedback. It is very much appreciated.

I love the place where my mum lives. Everyone who works there have always got time for their clients. It puts my mind at ease knowing that my mum is being looked after in the best possible way. My mum loves the way that the carers make a fuss of her. She loves the food and everywhere is very clean. There is plenty of entertainment.

How likely would you be to recommend Walmer Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Events are quite often held at the home for information on dementia. These are always informative and attended by carers for relatives and members of staff. You are always made to feel welcome, refreshments served and our opinions welcomed.
From the above events I was particularly interested is the information given on the 'mapping service' available at the home and also 'interactive me'.

How likely would you be to recommend Walmer Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I find the staff extremely helpful and vey kind and caring with the residents and always find time to reassure them when they became anxious. Rooms are always very clean, the food looks good with a lovely menu.

How likely would you be to recommend Walmer Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My parents first went into Carleton Mead in July 2010. They shared a room until my dad died in October 2012. He truly believed it was his home and they cared for him so well. The staff are very caring. The manager thinks this is the most important quality when employing and outweighs training as they can be trained by herself and her duties. Mum loves the staff and has a good relationships with them. She enjoys the meals and is very comfortable. I can turn up any time unannounced and am always welcomed. I am so thankful that I found Carleton Mead and they were able to take mum and dad and make their last years together so carefree but so well cared for.

How likely would you be to recommend Walmer Care Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Our father was admitted for respite care to Walmer Care Centre. He was extremely well cared for. The staff were wonderful, demonstrated excellent person centred and communication skills.

The Manager and her team ensured we were always updated on our fathers care and immediately alerted us when issues arose. When we visited they ensured we had a quite place to see our father.

They took into account his personal needs and balanced these with his emotional and physical needs. They were also willing to listen to the families views and always took these into account when making decisions.

Although our father didn't wish to be involved in the daily group activities, they ensured his interests were always taken into account, providing one to one support, magazines etc that interested him.

Sadly our father was unable (due to his condition) to remain at the home. However they ensured the transfer was done with as much dignity as possible.

We would highly recommend this care home and cannot express our thanks enough to the Manager and her team.

How likely would you be to recommend Walmer Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

This is a wonderful home that cares for my mother. She is always treated with respect and dignity and they include the family in all that goes on. They manage to work round mums anxiety and have restored a quality of life that we could not achieved due to her dementia.

How likely would you be to recommend Walmer Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lovely home, and lovely staff.

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

jill hyland, manager at Walmer Care Centre responded to this review on 01 Oct 2015:

Thank you so much for feedback.

The staff at Carlton Lodge are very welcoming and are always friendly, helpful and caring. There is always someone available to speak to if I need to. I am always impressed by the activities/parties and the time spent with the residents by the staff. The smell of home cooking is very comforting and the decor is bright and cheerful. It has a very homely feeling.

How likely would you be to recommend Walmer Care Centre? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Jill YHyland, Registered Manager at Walmer Care Centre responded to this review on 28 Sep 2015:

Thank you so much. All feedback is welcomed.

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