Walmer Care Centre

8/10 Marine Road, Walmer, Deal CT14 7DN
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9.8 86 Reviews
  • Walmer Care Centre, Deal
Carleton Lodge and Carleton Mead stand side by side, overlooking the busy sea bay, with views all the way to France.

The Royal Marines bandstand is on the green a few minutes away and musical concerts in the summer are a great feature of Deal life. The Deal Lifeboat centre and the yachting club nearby adds to the local marine interest of the Walmer area. Good local shops, the town centre and Deal Castle are a short distance as are GP surgeries and all other services.

All rooms are thoughtfully decorated and equipped and residents are encouraged to bring in their own favourite furniture and possessions. Care workers provide a safe, homely atmosphere and a totally flexible life-style. Emphasis is placed on individuality and independence. Residents enjoy a choice of meals, prepared daily, using freshly purchased, local produce.

Staff are always pleased to meet with visitors to discuss their needs.
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Care Provided by Walmer Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1700
  • Self-Funded Residential Dementia Care: £1500 – £1700
  • RESPITE Self-Funded Residential Care: £1500 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £1700

Fees are dependent on the Room and the person-centred care

These prices are only a guideline, please contact Walmer Care Centre to find out the exact price for your requirements.

Contact Walmer Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Walmer Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jo Allen and Jill Hyland (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2002

Room Information

  • Single Rooms (31)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (19)

Walmer Care Centre Reviews (86)

9.8

Walmer Care Centre has a Review Score of 9.8 (9.801) out of 10, based on 29 reviews in the last 2 years.
Over all time Walmer Care Centre has 86 reviews.

Overall Experience
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Date Published
  • 86
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Reviewer Connection to Walmer Care Centre
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Total of 86, showing 1-20
Review from Myra M (Wife of Resident) published on 8 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care home had a wonderful afternoon tea out in the garden. Pimms, scones, cakes etc, much prepared by the residents. Also, a man playing the saxophone. Later in the month, there was the summer lunch which had games, a singer and many of the residents dancing.
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Review from Elizabeth P (Daughter of Resident) published on 6 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been in the home for 3 weeks and appears to have settled well now. All our questions and concerns were answered during the transition stage. Mum appears clean and well dressed in her own clothes which is also important to me. All staff are approachable and happy to listen to me however minor
my query is.
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Review from F C (Daughter of Resident) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An amazing team who provided the best care I could have hoped for. I felt confident that she was safe and cared for at all times.The staff not only provided my mother with loving care, they also provided support to me at a very difficult time.The home has a very happy upbeat atmosphere. I witness staff
treating residents kindly and as individuals.
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Review from Russell C (Son of Resident) published on 31 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been here for almost 2 years.
The staff and management have been great. The little extra time and effort they do for all residents is lovely.
I feel comfortable that mum is being cared for.
Reply from Jo Allen, Manager at Walmer Care Centre
Thank you for your feedback and kind words. It is really appreciated. Thank you
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Review from J S (Friend of Resident) published on 29 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend and neighbour was admitted to Walmer Care Home in January. After two years of treatment for myloma where I was the main support and carer. He was very poorly, but after your most professional carers have nursed and supported him he has been able to retain his dignity whilst losing control
of his independent life. All staff are so positive and helpful. It's a pleasure to be a visitor the encouragement of activities and continuing life is excellent.
Reply from Jo Allen, Manager at Walmer Care Centre
Thank you for your feedback and kind words. It is really appreciated. Thank you
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Review from Sue N (Daughter of Resident) published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care provided for my mother is second to none. The staff are friendly and approachable. Any concerns raised are dealt with quickly. I have no hesitation in recommending this home. My mother loves it, good food, a comfortable environment, and excellent care.
Reply from Jill Hyland, Manager at Walmer Care Centre
Thank you for your feedback and kind words. It is really appreciated. Thank you
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Review from Alan L (Husband of Resident) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After 10 years of home care, Carelton Lodge was chosen and we are very fortunate in that my wife quickly felt so at home and clearly continues to enjoy herself in her congenial surroundings. We are always welcomed by a happy crew, plenty of natural smiles and we feel a strong sense of relationship with
the staff and their high level of care, compassion and concern for all of their residents. A team member will give is an update on my wife's recent activities and presentation. the weekly news update/plan for the coming week is very reassuring and demonstrates the wide range of both practical and enjoyable range of activities in which residents can participate. An example of thoughtfulness in the level of care was holding a Valentines Tea for residents and their partners - an utterly delightful two hours for both of us!
Our family appreciate that the care teams are flexible with visiting times around the protected meal times.
The Carelton Team really do go above and beyond to ensure that their residents are treated as individuals and have created a warm, kind and caring environment for all them and visitors.
Reply from Jo Allen, Manager at Walmer Care Centre
Thank you for your feedback and kind words. It is really appreciated. Thank you
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Review from David P (Son of Resident) published on 12 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum decided that residential care would be her best option due to immobility and living alone in her own home. She tried 2 weeks respite care initially, and decided to make it permanent. The staff are lovely, and nothing seems too much trouble. Residents are given as much help as they need and are
treated with dignity and respect. Mum has made some friends, and has a far superior quality of life with good company in a beautiful place. The location is far better suited for myself and siblings to visit her, and she seems very happy.
Reply from Jo Allen, Manager at Walmer Care Centre
Thank you for your feedback and kind words. It is really appreciated. Thank you
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Review from Andrea T (Daughter of Resident) published on 6 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has been part of the home family for over 5 years now. A really wonderful caring team, you couldn't ask for better. I love chatting to other residents and the working team. I never have to worry if my Mum is ok. The activities are great, whether they are one to one, as a larger group or visiting
school children, dancers, singers. Thank you for looking after my Mum xx
Reply from Jill Hyland, Manager at Walmer Care Centre
Thank you for your feedback and kind words. It is really appreciated. Thank you
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Review from T N (Niece of Resident) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care centre is lovely it has a real friendly, homely feel to it. The staff are great, they are very caring and always available to talk to, they treat my aunt with care and respect.
The management team are very approachable and always keep me informed on how my aunt is doing and always let me know
if they have any concerns regarding my aunts health and always let me know if they have had to call for medical assistance for my aunt.
My aunt has been at the home for almost a year now, she is happy and has settled really well. It is great to know she is so happy and cared for so well.
Thank you to all the staff!
Reply from Jo Allen, Manager at Walmer Care Centre
Thank you for your feedback and kind words. It is really appreciated. Thank you.
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Review from S C (Son of Resident) published on 6 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Loving caring polite staff. Clean building with a good atmosphere. Hard working staff that demonstrate tolerance and understanding of the residents. Rooms are clean and tidy. I always recommend the home to other members of the public.
Reply from Jo Allen, Manager at Walmer Care Centre
Thank you for your feedback and kind words. It is really appreciated. Thank you
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Review from L V (Regular Volunteer) published on 19 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been volunteering here since October. I have always found the staff very welcoming. I have observed a very keen sense of belonging to a family when the staff attend to the residents. There is a very varied activity programme which runs every day. I think the biggest asset which I have seen every
member of staff has is patience - something that is so crucial for the residents living here. They are cared for as individuals with dignity and kindness.
Reply from Jo Allen, Manager at Walmer Care Centre
Thank you for your feedback and kind words. It is really appreciated and the time you give to our home
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Review from Jane W (Daughter of Resident) published on 30 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad moved into Walmer Care Centre in October 2024, he has always said he would never accept moving into a care home, even when in hospital after falls he was always wanting to leave before his treatment had finished. We took Dad with trepidation wondering how long he would last, he is still there three
months later and he is very happy. The staff are wonderful, kind, respectful and engaging. There is always a cheerful atmosphere and the care is outstanding. Why were we worried, Dad is thriving.
Reply from Jo Allen, Manager at Walmer Care Centre
Thank you for your feedback and kind words. It is really appreciated. Thank you.
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Review from J P (Daughter of Resident) published on 30 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum lives at the home and is very well cared for by the lovely carers. They're friendly, family-orientated and dedicated.
Reply from Jo Allen, Manager at Walmer Care Centre
Thank you for your feedback and kind words. It is really appreciated. Thank you.
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Review from Marion N (Niece of Resident) published on 29 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful staff, so helpful and really understand the needs of the residents. Always on hand to answer any questions we have regarding our aunt's care.
Reply from Jo Allen, Manager at Walmer Care Centre
Thank you for your feedback and kind words. It is really appreciated. Thank you.
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Review from Catherine A (Friend of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been so impressed by the professionalism, caring nature and general helpfulness of every member of staff at Walmer Care Centre since I first contacted them in early January to enquire about urgent short-notice respite care. The gentleman whom I was assisting to arrange the respite care is being
looked after extraordinarily well. The standard of care provided is exceptional. It is clear that everyone who works there, from the carers and senior carer to the deputy manager and manager, are naturally caring people who are committed to doing the best job possible for their residents, and take a genuine interest in each individual resident. It is the people who work there who really make this place what it is. Thank you to you all.
Reply from Jo Allen, Manager at Walmer Care Centre
Thank you so much for your review it's so nice to hear such good feedback for the team.
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Review from N C (Daughter of Resident) published on 19 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carer was very knowledgeable about Mum's meds, habits and personality and can see Mum is very comfortable in her surroundings.
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Review from Sharon A (Daughter of Resident) published on 17 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been happy here for the last four years. The staff are very accommodating. Nothing is too much trouble. Mum and staff are always having good banter.
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Review from A F (Daughter of Resident) published on 13 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Could not have wished for a better place for Mum for the last two weeks of life. Staff were not only kind and caring to Mum but also to me and other relatives. Would not hesitate to recommend Walmer Care Centre.
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Review from Elaine T (Daughter-in-law of Resident) published on 4 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law has been at Walmer Care Centre for nearly a year. There is such a homely warm environment and visitors are welcomed at any time. The care he receives is done with compassion, kindness and respect. We know that we can trust the staff to do the best for him and manage his difficulties
as his dementia progresses. Staff are always available to listen to any concerns or worries and keep us informed of any changes needed regarding the care plan. We feel each person is treated as an individual and care is thoughtfully given to respect what's best personally.
As a family, we cannot praise the staff enough for their patience and commitment to care in a thoughtful, kindly way.
We would have no hesitation in recommending Walmer Care Centre.
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Current Review Score: 9.8 (9.801)

Overview of Review Score

The Review Score of 9.8 (9.801) out of 10 for Walmer Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.801 for Walmer Care Centre is calculated as follows: ( (280 Excellents x 5) + (54 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 341 Ratings = 4.801
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Walmer Care Centre is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.05 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Apr 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (5)

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Jo Allen

Job Title: Registered Manager Joined: 2015

I have been working at Walmer Care for 10 years, I started as a health care assistant and have progressed until becoming the registered manager 2 years ago after completing my level 5. During my time at Walmer I have completed Dementia Care matters course, implementing person centred care and breaking down barriers within the home through staff training and environmental changes. I am motivated to improve our residents quality of life from the moment they get here and ensure they receive an outstanding level of care.

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Wendy Squire

Job Title: Deputy Manager Joined: 2008

I have been working at Walmer Care Centre for 18 years, I started as a health care assistant, completed both NVQ 2 & 3 and progressed to Deputy manager. During this time I have also been given the opportunity to become a Dementia Care mapper to help enhance person centred care.

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Karen Kirk

Job Title: Deputy Manager Joined: 2002

I have been a team member at Walmer Care centre for over 20 years, during that time I have been supported and encouraged to develop professionally, currently doing my level 5. I am now the deputy manager which makes me feel valued, respected and appreciated. During my time here I have been instrumental in implementing the Gold standard framework, this leading to improving end of life care at the home.

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Collette Eldridge

Job Title: Activity Co-ordinator Joined: 2009

I have been at Walmer Care Centre for 17 years, and have been providing activates at the home for 10 years, I have an NVQ2 in Health and social care and have completed both Napa Training and daily sparkle training to enable we to provide those activities in the best way possible. In 2016, I was the first person to win the Kent in Care award for putting people first. My hope is to provide person centred and life history driven activities for all our residents however far along their dementia journey they are.

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Mark Skinner

Job Title: Head chef Joined: 2002

I have been with Walmer Care Centre for over 20 years, providing a balanced and nutritious diet for the residents. I have a City & Guilds qualification in food preparation and food safety from Canterbury Technical College and have also achieved a supervisory kitchen management qualification. I really enjoy a themed challenge but the most rewarding part is seeing our residents enjoy lovely home cooked food.

Frequently Asked Questions about Walmer Care Centre

What types of Care is Walmer Care Centre registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Walmer Care Centre have?

There are 31 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Walmer Care Centre?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Walmer Care Centre to the centre of Deal?

0.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Walmer Care Centre to verify any information. View our terms and conditions. Walmer Care Centre has an Enhanced Service - more info.