Walmer Care Centre

8/10 Marine Road, Walmer, Deal CT14 7DN
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9.8 84 Reviews
  • Walmer Care Centre, Deal
Carleton Lodge and Carleton Mead stand side by side, overlooking the busy sea bay, with views all the way to France.

The Royal Marines bandstand is on the green a few minutes away and musical concerts in the summer are a great feature of Deal life. The Deal Lifeboat centre and the yachting club nearby adds to the local marine interest of the Walmer area. Good local shops, the town centre and Deal Castle are a short distance as are GP surgeries and all other services.

All rooms are thoughtfully decorated and equipped and residents are encouraged to bring in their own favourite furniture and possessions. Care workers provide a safe, homely atmosphere and a totally flexible life-style. Emphasis is placed on individuality and independence. Residents enjoy a choice of meals, prepared daily, using freshly purchased, local produce.

Staff are always pleased to meet with visitors to discuss their needs.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1700
  • Self-Funded Residential Dementia Care: £1500 – £1700
  • RESPITE Self-Funded Residential Care: £1500 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £1700

Fees are dependent on the Room and the person-centred care

These prices are only a guideline, please contact Walmer Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jo Allen and Jill Hyland (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2002

Room Information

  • Single Rooms (31)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (19)

Walmer Care Centre Reviews (84)

9.8

Walmer Care Centre has a Review Score of 9.8 (9.845) out of 10, based on 27 reviews in the last 2 years.
Over all time Walmer Care Centre has 84 reviews.

Overall Experience
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Date Published
  • 84
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Reviewer Connection to Walmer Care Centre
  • 44
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Total of 84, showing 21-40
Review from S D (Daughter of Resident) published on 17 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We as a family are very pleased with the care of our Mother, the staff are very friendly, helpful, and caring towards residents and family members, and nothing is too much trouble. Our Mother is always clean and her room is bright and tidy. The staff keep us informed. Overall the staff are very caring
and the care home is very warm and welcoming. We are very happy with the quality of care our Mother receives.
Reply from Jo Allen, Manager at Walmer Care Centre

Thank you so much for your feedback. We welcome all feedback and are happy to know you are all happy with the care and the home. Thank you.

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Review from J S (Husband of Resident) published on 16 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are wonderful, I couldn't be happier with the care my wife receives.
Reply from Jill Hyland, Manager at Walmer Care Centre

Thank you so much for your feedback. We welcome all feedback and are happy to know you are all happy with the care and the home. Thank you, Walmer care team.

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Review from P J (Husband of Resident) published on 16 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are extremely caring and do everything possible to keep my wife happy. It is reassuring to find that she likes being there and remains positive about the home.
Reply from Jill Hyland, Manager at Walmer Care Centre

Thank you so much for your feedback. We welcome all feedback and are happy to know you are all happy with the care and the home. Thank you, Walmer care team.

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Review from Rosalind L (Daughter of Resident) published on 21 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I couldn’t be happier with the care that Mum has received at Walmer Care Centre. She settled straight in, better than we could ever have imagined and is very content there. Mum always looks happy and relaxed, she particularly loves the sea views, watching the changing weather, the sunsets and sunrises.
There’s
a great variety of weekly activities that Mum enjoys. Everyone is treated as individuals with their own likes, dislikes and preferences. The staff are all so kind, friendly and helpful. I have to mention the special care that is taken to celebrate events like Christmas, birthdays, anniversaries and Mother’s Day. Our Mother’s Day tea today was wonderful! We are very pleased that Mum is settled in such a lovely environment which suits her so well. This gives us peace of mind knowing that she is safe and happy in your care.
Reply from Jill Hyland, Manager at Walmer Care Centre

Thank you so much for your feedback. We welcome all feedback and are happy to know you are all happy with the care and the home. Thank you, Walmer care team.

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Review from Helen J (Daughter of Resident) published on 13 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but praise for the team at Walmer Care Centre. Since Mum moved in there in October, the care and kindness shown to her has been second to none. I have been surprised by how quickly Mum has settled in, and I attribute this to the active engagement of the staff to make each day a fun one.
I am able to visit whenever I like and also bring in my dog (who thoroughly enjoys the attention and food he gets from the other residents!) and importantly I am kept fully informed of all changes and incidents affecting my Mum. I feel comfortable asking questions and any concerns are quickly resolved. A great team!
Reply from Jo Allen, Manager at Walmer Care Centre

Thank you for your feedback, it is a pleasure looking after mum. Kind regards, Walmer care team.

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Review from Kirsty P (Daughter of Resident) published on 12 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
So pleased with the care that my dad has at Walmer Care Centre. The staff are caring and attentive. I have peace of mind knowing that he is safe and well looked after. I am able to visit when I like and am made to feel very welcome.
Reply from Jill Hyland, Manager at Walmer Care Centre

Thank you for your feedback. Kind regards, Walmer Care Team.

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Review from M D (Wife of Resident) published on 19 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I like the homeliness of Carleton Lodge. My husband is as happy as he can be given his condition.
I feel he is safe and well cared for.
I thank the staff for their dedication doing work that must be challenging at times.
Reply from Jill Hyland, Manager at Walmer Care Centre

Thank you so much for your feedback. We welcome all feedback an are happy to know you are all happy with the care and the home. Thank you.

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Review from David B (Husband of Resident) published on 28 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care for my wife over the last three years has been excellent. The staff are very caring and activities are very good. My wife loved joining in but sadly now she is bedbound. The cheery, friendly staff keep her smiling and comfortable. A fantastic team.
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Review from C M (Daughter of Resident) published on 13 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly staff who keep us updated on Dad's status.
Reply from Jill Hyland and Jo Allen, Manager at Walmer Care Centre

Thank you for your feedback, if you would like to discuss feedback further please come and see us. Thank you.

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Review from J M (Wife of Resident) published on 12 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with Walmer Care Centre. My husband is made to feel safe and relaxed. The food is of a high standard and the staff are welcoming. If there are any issues these are dealt with promptly.
Reply from Jill Hyland, Manager at Walmer Care Centre

Thank you so much for your feedback, I will share this with all the staff. Thank you

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Review from Anita G (Daughter of Resident) published on 19 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are so friendly, kind, caring and compassionate, and know mum so well. The range of activities organised for the residents is amazing. Mum's happy and content living at the Mead, and I really can't recommend Walmer Care Centre enough.
Reply from Jill Hyland, Manager at Walmer Care Centre

Thank you for your feedback and kind words. It is really appreciated. Thank you

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Review from Andrew S (Son of Resident) published on 13 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum received the very best of care throughout her residency, I can't fault any aspect. Thank you all.
Reply from Jill Hyland, Manager at Walmer Care Centre

Thank you for your feedback.
I am sharing all the feedback with staff, it is much appreciated. Thank you.

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Review from N W (Son of Resident) published on 11 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers were so close to Mum and our family. It was like they were extended family to us. We couldn't have asked for more, thank you.
Reply from Jill Hyland, Manager at Walmer Care Centre

Thank you so much for your feedback, mum is missed each day.

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Review from Gaynor B (Daughter of Resident) published on 10 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care given to my mother throughout her six years in Carlton Lodge was outstanding. The staff were so caring, kind and fun with her. She was always well turned out and we were so happy to know how well she was being cared for. Absolutely outstanding staff, thank you.
Reply from Jill Hyland, Manager at Walmer Care Centre

Thank you so much for your feedback. It was a pleasure caring for Mum and having her be part of our family. Thank you.

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Review from John W (Husband of Resident) published on 7 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic. My wife never mentioned home for the six years she was cared for. Initially, she looked forward to my visits until during the pandemic when the staff took great care of her. She was very happy and was cared for better than I could in any way at home. They kept her safe from Covid and ensured
that she was comfortable and safe at all times. I and my family are extremely happy that we chose this home. Right at the end my family were by her bedside with frequent staff visits constantly checking on us all and providing refreshments.
Reply from Jill Hyland, Manager at Walmer Care Centre

Thank you. As you know you and your wife were big parts of our family and we were so pleased as a team to be able to provide care for her for so many years, she is dearly missed by all. Thank you for your kind feedback.

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Review from Sarah S (Daughter of Resident) published on 3 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was in Walmer Care Centre for six years until she passed away on 10/02/2022. I could not wish for better care! The staff retention over the years has been amazing, which offered my mother good quality and consistent care. She was always happy and comfortable. The carers were with her to the
end. I could not praise the home enough and am grateful Mum had the opportunity to be cared for there.
Reply from Jill Hyland, Manager at Walmer Care Centre

Thank you so much for this feedback. Mum was a big part of our family, and we had the pleasure of 6-years to enjoy her singing and beautiful smile. She will be missed very much by all.

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Review from Nick F (Son-in-law of Resident) published on 13 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law went for a temporary rehab stay after a brain bleed (hemorrhagic stroke). We needed a care home urgently, and after a check of CQC ratings and from our local knowledge, we found that Walmer Care Centre had a room. What an amazing place, from the moment we arrived, such a professional
transfer from car to chair to her new room, and the care carried on from there. They treated her as an individual from the moment we arrived, and they really cared about her. Having been in Hospital for a couple of weeks, this was a change indeed. She has now decided to live there permanently, and it is just so nice for my wife and I to know she is being well looked after by an amazing team. Thank you, Walmer Care Centre Team!
Reply from Jill Hyland, Manager at Walmer Care Centre

Thank you so much for your review. Feedback is always welcome. Thank you.

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Review from Elaine F (Daughter of Resident) published on 13 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum recently moved into Walmer Care Centre, first on respite and now as a permanent resident. The family has been warmly welcomed into the community, and the care is excellent. We were able to go away on a 2-week holiday, knowing Mum would be well looked after and I had no worries about being away.
Medical issues are dealt with before I raise concerns. Mum has settled in well and loves her sea view.
Reply from Jill Hyland, Manager at Walmer Care Centre

Thank you for your review and support since mums admission.

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Review from Amanda C (Daughter of Resident) published on 3 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
When my mother came to Walmer in February 2017 she was lost in her dementia and had very few outside friends or contacts to help her. Her early days at the home were difficult but with love and support from the staff she gradually regained her dignity and to some extent her sense of humour and became
more recognisable as her "old self".
The care she has been provided with both by the staff and by outside intervention at their discretion has made her life worthwhile again and she continues to thrive in the positive and supportive surroundings which the home provides.
Although I have been unable to visit during the COVID pandemic, the weekly newsletters and videos provided by the home have been very welcome and have given me confidence that all my mother's needs have been provided for as they were previously and that she is fully cared for and cherished in her lovely surroundings.
I think we were very lucky to find this caring place for my mother and I always feel welcomed by the staff.
Reply from Jill Hyland, Manager at Walmer Care Centre

Thank you so much for your feedback its very much appreciated.

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Review from Dena S (Wife of Resident) published on 1 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been at Carleton Lodge for a year now and during that time, he has received such kind, compassionate care from the staff that he has recovered exceptionally well from a very low point in his life. The staff are always friendly, helpful, and loving and they work hard to meet the needs
of each resident. During the lockdown period, staff arranged video calls and when possible, a wave through the window. I could not have wished for a better care home for my husband and I thank all the staff and management for their continued care and compassion.
Reply from Jill Hyland, Manager at Walmer Care Centre

Thank you so much for your feedback and for your support.

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Current Review Score: 9.8 (9.845)

Overview of Review Score

The Review Score of 9.8 (9.845) out of 10 for Walmer Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.845 for Walmer Care Centre is calculated as follows: ( (274 Excellents x 5) + (37 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 317 Ratings = 4.845
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Walmer Care Centre is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Apr 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (5)

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Jo Allen

Job Title: Registered Manager Joined: 2015

I have been working at Walmer Care for 10 years, I started as a health care assistant and have progressed until becoming the registered manager 2 years ago after completing my level 5. During my time at Walmer I have completed Dementia Care matters course, implementing person centred care and breaking down barriers within the home through staff training and environmental changes. I am motivated to improve our residents quality of life from the moment they get here and ensure they receive an outstanding level of care.

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Wendy Squire

Job Title: Deputy Manager Joined: 2008

I have been working at Walmer Care Centre for 18 years, I started as a health care assistant, completed both NVQ 2 & 3 and progressed to Deputy manager. During this time I have also been given the opportunity to become a Dementia Care mapper to help enhance person centred care.

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Karen Kirk

Job Title: Deputy Manager Joined: 2002

I have been a team member at Walmer Care centre for over 20 years, during that time I have been supported and encouraged to develop professionally, currently doing my level 5. I am now the deputy manager which makes me feel valued, respected and appreciated. During my time here I have been instrumental in implementing the Gold standard framework, this leading to improving end of life care at the home.

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Collette Eldridge

Job Title: Activity Co-ordinator Joined: 2009

I have been at Walmer Care Centre for 17 years, and have been providing activates at the home for 10 years, I have an NVQ2 in Health and social care and have completed both Napa Training and daily sparkle training to enable we to provide those activities in the best way possible. In 2016, I was the first person to win the Kent in Care award for putting people first. My hope is to provide person centred and life history driven activities for all our residents however far along their dementia journey they are.

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Mark Skinner

Job Title: Head chef Joined: 2002

I have been with Walmer Care Centre for over 20 years, providing a balanced and nutritious diet for the residents. I have a City & Guilds qualification in food preparation and food safety from Canterbury Technical College and have also achieved a supervisory kitchen management qualification. I really enjoy a themed challenge but the most rewarding part is seeing our residents enjoy lovely home cooked food.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Walmer Care Centre to verify any information. View our terms and conditions. Walmer Care Centre has an Enhanced Service - more info.