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Walmer Care Centre

8/10 Marine Road, Walmer, Deal, Kent CT14 7DN
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staff are friendly, cheerful and helpful but most of all they treat all the residents with respect,Mollie G(Sister of Resident/Service User)
Walmer Care Centre, Deal
I find that the care here is amazing, always makes us feel welcome when we visit.Maxine P(Granddaughter of Resident/Service User)
Walmer Care Centre, Deal
a real home from home where the residents are treated as members of the family.Cath M(Daughter of Resident/Service User)
Walmer Care Centre, Deal

Carleton Lodge and Carleton Mead stand side by side, overlooking the busy sea bay, with views all the way to France.

The Royal Marines bandstand is on the green a few minutes away and musical concerts in the summer are a great feature of Deal life. The Deal Lifeboat centre and the yachting club nearby adds to the local marine interest of the Walmer area. Good local shops, the town centre...  

Care Provided by Walmer Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,500 - £1,700£1,500 - £1,700
Residential Dementia Care£1,500 - £1,700£1,500 - £1,700

Fees are dependent on the Room and the person-centred care

Contact Walmer Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Jo Allen(Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2002

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (3)
  • Single Rooms with ensuite Wet Room (19)

Walmer Care Centre Reviews (100)

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9.8

Walmer Care Centre has a Review Score of 9.8 (9.798) out of 10, based on 30 reviews in the last 2 years. Over all time Walmer Care Centre has 100 reviews.

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Review from Alan L (Husband of Resident) published on 12 May 2025 Submitted via Postal Card
Overall Experience
After 10 years of home care, Carelton Lodge was chosen and we are very fortunate in that my wife quickly felt so at home and clearly continues to enjoy herself in her congenial surroundings. We are always welcomed by a happy crew, plenty of natural smiles and we feel a strong sense of relationship with the staff and their high level of care, compassion and concern for all of their residents. A team member will give is an update on my wife's recent activities and presentation. the weekly news update/plan for the coming week is very reassuring and demonstrates the wide range of both practical and enjoyable range of activities in which residents can participate. An example of thoughtfulness in the level of care was holding a Valentines Tea for residents and their partners - an utterly delightful two hours for both of us!
Our family appreciate that the care teams are flexible with visiting times around the protected meal times.

The Carelton Team really do go above and beyond to ensure that their residents are treated as individuals and have created a warm, kind and caring environment for all them and visitors.

Reply from Jo Allen, Manager at Walmer Care Centre

Thank you for your feedback and kind words. It is really appreciated. Thank you

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Review from David P (Son of Resident) published on 12 May 2025 Submitted via Website
Overall Experience

My mum decided that residential care would be her best option due to immobility and living alone in her own home. She tried 2 weeks respite care initially, and decided to make it permanent. The staff are lovely, and nothing seems too much trouble. Residents are given as much help as they need and are treated with dignity and respect. Mum has made some friends, and has a far superior quality of life with good company in a beautiful place. The location is far better suited for myself and siblings to visit her, and she seems very happy.

Reply from Jo Allen, Manager at Walmer Care Centre

Thank you for your feedback and kind words. It is really appreciated. Thank you

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Review from Andrea T (Daughter of Resident) published on 6 May 2025 Submitted via Website
Overall Experience

Mum has been part of the home family for over 5 years now. A really wonderful caring team, you couldn't ask for better. I love chatting to other residents and the working team. I never have to worry if my Mum is ok. The activities are great, whether they are one to one, as a larger group or visiting school children, dancers, singers. Thank you for looking after my Mum xx

Reply from Jill Hyland, Manager at Walmer Care Centre

Thank you for your feedback and kind words. It is really appreciated. Thank you

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Review from T N (Niece of Resident) published on 15 April 2025 Submitted via Website
Overall Experience
The care centre is lovely it has a real friendly, homely feel to it. The staff are great, they are very caring and always available to talk to, they treat my aunt with care and respect.
The management team are very approachable and always keep me informed on how my aunt is doing and always let me know if they have any concerns regarding my aunts health and always let me know if they have had to call for medical assistance for my aunt.
My aunt has been at the home for almost a year now, she is happy and has settled really well. It is great to know she is so happy and cared for so well.

Thank you to all the staff!

Reply from Jo Allen, Manager at Walmer Care Centre

Thank you for your feedback and kind words. It is really appreciated. Thank you.

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Review from S C (Son of Resident) published on 6 March 2025 Submitted via Postal Card
Overall Experience

Loving caring polite staff. Clean building with a good atmosphere. Hard working staff that demonstrate tolerance and understanding of the residents. Rooms are clean and tidy. I always recommend the home to other members of the public.

Reply from Jo Allen, Manager at Walmer Care Centre

Thank you for your feedback and kind words. It is really appreciated. Thank you

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Review from L V (Regular Volunteer) published on 19 February 2025 Submitted via Postal Card
Overall Experience

I have been volunteering here since October. I have always found the staff very welcoming. I have observed a very keen sense of belonging to a family when the staff attend to the residents. There is a very varied activity programme which runs every day. I think the biggest asset which I have seen every member of staff has is patience - something that is so crucial for the residents living here. They are cared for as individuals with dignity and kindness.

Reply from Jo Allen, Manager at Walmer Care Centre

Thank you for your feedback and kind words. It is really appreciated and the time you give to our home

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Review from Jane W (Daughter of Resident) published on 30 January 2025 Submitted via Postal Card
Overall Experience

Dad moved into Walmer Care Centre in October 2024, he has always said he would never accept moving into a care home, even when in hospital after falls he was always wanting to leave before his treatment had finished. We took Dad with trepidation wondering how long he would last, he is still there three months later and he is very happy. The staff are wonderful, kind, respectful and engaging. There is always a cheerful atmosphere and the care is outstanding. Why were we worried, Dad is thriving.

Reply from Jo Allen, Manager at Walmer Care Centre

Thank you for your feedback and kind words. It is really appreciated. Thank you.

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Review from J P (Daughter of Resident) published on 30 January 2025 Submitted via Postal Card
Overall Experience

My mum lives at the home and is very well cared for by the lovely carers. They're friendly, family-orientated and dedicated.

Reply from Jo Allen, Manager at Walmer Care Centre

Thank you for your feedback and kind words. It is really appreciated. Thank you.

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Review from Marion N (Niece of Resident) published on 29 January 2025 Submitted via Postal Card
Overall Experience

Wonderful staff, so helpful and really understand the needs of the residents. Always on hand to answer any questions we have regarding our aunt's care.

Reply from Jo Allen, Manager at Walmer Care Centre

Thank you for your feedback and kind words. It is really appreciated. Thank you.

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Review from Catherine A (Friend of Resident) published on 27 January 2025 Submitted via Website
Overall Experience

I have been so impressed by the professionalism, caring nature and general helpfulness of every member of staff at Walmer Care Centre since I first contacted them in early January to enquire about urgent short-notice respite care. The gentleman whom I was assisting to arrange the respite care is being looked after extraordinarily well. The standard of care provided is exceptional. It is clear that everyone who works there, from the carers and senior carer to the deputy manager and manager, are naturally caring people who are committed to doing the best job possible for their residents, and take a genuine interest in each individual resident. It is the people who work there who really make this place what it is. Thank you to you all.

Reply from Jo Allen, Manager at Walmer Care Centre

Thank you so much for your review it's so nice to hear such good feedback for the team.

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Review from N C (Daughter of Resident) published on 19 July 2024 Submitted via Postal Card
Overall Experience

The carer was very knowledgeable about Mum's meds, habits and personality and can see Mum is very comfortable in her surroundings.

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Review from Sharon A (Daughter of Resident) published on 17 July 2024 Submitted via Postal Card
Overall Experience

Mum has been happy here for the last four years. The staff are very accommodating. Nothing is too much trouble. Mum and staff are always having good banter.

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Review from A F (Daughter of Resident) published on 13 June 2024 Submitted via Postal Card
Overall Experience

Could not have wished for a better place for Mum for the last two weeks of life. Staff were not only kind and caring to Mum but also to me and other relatives. Would not hesitate to recommend Walmer Care Centre.

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Review from Elaine T (Daughter-in-law of Resident) published on 4 June 2024 Submitted via Website
Overall Experience
My father-in-law has been at Walmer Care Centre for nearly a year. There is such a homely warm environment and visitors are welcomed at any time. The care he receives is done with compassion, kindness and respect. We know that we can trust the staff to do the best for him and manage his difficulties as his dementia progresses. Staff are always available to listen to any concerns or worries and keep us informed of any changes needed regarding the care plan. We feel each person is treated as an individual and care is thoughtfully given to respect what's best personally.
As a family, we cannot praise the staff enough for their patience and commitment to care in a thoughtful, kindly way.

We would have no hesitation in recommending Walmer Care Centre.

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Review from S W (Son of Resident) published on 8 May 2024 Submitted via Postal Card
Overall Experience

Great staff who seem to really care and take note of reviews. They foster a good, friendly atmosphere and my dad has always been happy and well looked after. I highly recommend Walmer Care Centre!

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Review from Sandra S (Daughter of Resident) published on 19 April 2024 Submitted via Website
Overall Experience

Dad moved into the care home in late December 23 and settled in straight away. The staff are fantastic with him and our family is very happy that he’s here. There’s a lovely atmosphere when we call in to see him with lots of friendly faces. We would highly recommend the care home.

Reply from Jill Hyland, Manager at Walmer Care Centre

Thank you for your feedback and kind words. It is really appreciated. Thank you

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Review from S D (Daughter of Resident) published on 17 April 2024 Submitted via Postal Card
Overall Experience

We as a family are very pleased with the care of our Mother, the staff are very friendly, helpful, and caring towards residents and family members, and nothing is too much trouble. Our Mother is always clean and her room is bright and tidy. The staff keep us informed. Overall the staff are very caring and the care home is very warm and welcoming. We are very happy with the quality of care our Mother receives.

Reply from Jo Allen, Manager at Walmer Care Centre

Thank you so much for your feedback. We welcome all feedback and are happy to know you are all happy with the care and the home. Thank you.

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Review from J S (Husband of Resident) published on 16 April 2024 Submitted via Postal Card
Overall Experience

All staff are wonderful, I couldn't be happier with the care my wife receives.

Reply from Jill Hyland, Manager at Walmer Care Centre

Thank you so much for your feedback. We welcome all feedback and are happy to know you are all happy with the care and the home. Thank you, Walmer care team.

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Review from P J (Husband of Resident) published on 16 April 2024 Submitted via Postal Card
Overall Experience

The staff are extremely caring and do everything possible to keep my wife happy. It is reassuring to find that she likes being there and remains positive about the home.

Reply from Jill Hyland, Manager at Walmer Care Centre

Thank you so much for your feedback. We welcome all feedback and are happy to know you are all happy with the care and the home. Thank you, Walmer care team.

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Review from Rosalind L (Daughter of Resident) published on 21 March 2024 Submitted via Website
Overall Experience
I couldn’t be happier with the care that Mum has received at Walmer Care Centre. She settled straight in, better than we could ever have imagined and is very content there. Mum always looks happy and relaxed, she particularly loves the sea views, watching the changing weather, the sunsets and sunrises.

There’s a great variety of weekly activities that Mum enjoys. Everyone is treated as individuals with their own likes, dislikes and preferences. The staff are all so kind, friendly and helpful. I have to mention the special care that is taken to celebrate events like Christmas, birthdays, anniversaries and Mother’s Day. Our Mother’s Day tea today was wonderful! We are very pleased that Mum is settled in such a lovely environment which suits her so well. This gives us peace of mind knowing that she is safe and happy in your care.

Reply from Jill Hyland, Manager at Walmer Care Centre

Thank you so much for your feedback. We welcome all feedback and are happy to know you are all happy with the care and the home. Thank you, Walmer care team.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 April 2018
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Walmer Care Centre.

Upcoming Events

There are no upcoming events for Walmer Care Centre.

Awards / Recognitions (14)

  • 18 Nov 2025Recipient: Walmer Care Centre
  • 10 Sep 2025Recipient: Walmer Care Centre
  • 28 Feb 2020Recipient: Nicholas James Care Homes Ltd

Accreditations

There are no accreditations posted yet for Walmer Care Centre.

Meet the Team (5)

Jo Allen
Jo AllenJob Title:Registered ManagerJoined: 2015

I have been working at Walmer Care for 10 years, I started as a health care assistant and have progressed until becoming the registered manager 2 years ago after completing my level 5. During my time at Walmer I have completed Dementia Care matters course, implementing person centred care and breaking down barriers within the home through staff training and environmental changes. I am motivated to improve our residents quality of life from the moment they get here and ensure they receive an outstanding level of care.

Wendy Squire
Wendy SquireJob Title:Deputy ManagerJoined: 2008

I have been working at Walmer Care Centre for 18 years, I started as a health care assistant, completed both NVQ 2 & 3 and progressed to Deputy manager. During this time I have also been given the opportunity to become a Dementia Care mapper to help enhance person centred care.

Karen Kirk
Karen KirkJob Title:Deputy ManagerJoined: 2002

I have been a team member at Walmer Care centre for over 20 years, during that time I have been supported and encouraged to develop professionally, currently doing my level 5. I am now the deputy manager which makes me feel valued, respected and appreciated. During my time here I have been instrumental in implementing the Gold standard framework, this leading to improving end of life care at the home.

Collette Eldridge
Collette EldridgeJob Title:Activity Co-ordinatorJoined: 2009

I have been at Walmer Care Centre for 17 years, and have been providing activates at the home for 10 years, I have an NVQ2 in Health and social care and have completed both Napa Training and daily sparkle training to enable we to provide those activities in the best way possible. In 2016, I was the first person to win the Kent in Care award for putting people first. My hope is to provide person centred and life history driven activities for all our residents however far along their dementia journey they are.

Mark Skinner
Mark SkinnerJob Title:Head chefJoined: 2002

I have been with Walmer Care Centre for over 20 years, providing a balanced and nutritious diet for the residents. I have a City & Guilds qualification in food preparation and food safety from Canterbury Technical College and have also achieved a supervisory kitchen management qualification. I really enjoy a themed challenge but the most rewarding part is seeing our residents enjoy lovely home cooked food.

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