Walmer Care Centre

8/10 Marine Road, Walmer, Deal CT14 7DN
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9.8 91 Reviews
  • Walmer Care Centre, Deal
Carleton Lodge and Carleton Mead stand side by side, overlooking the busy sea bay, with views all the way to France.

The Royal Marines bandstand is on the green a few minutes away and musical concerts in the summer are a great feature of Deal life. The Deal Lifeboat centre and the yachting club nearby adds to the local marine interest of the Walmer area. Good local shops, the town centre and Deal Castle are a short distance as are GP surgeries and all other services.

All rooms are thoughtfully decorated and equipped and residents are encouraged to bring in their own favourite furniture and possessions. Care workers provide a safe, homely atmosphere and a totally flexible life-style. Emphasis is placed on individuality and independence. Residents enjoy a choice of meals, prepared daily, using freshly purchased, local produce.

Staff are always pleased to meet with visitors to discuss their needs.
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Care Provided by Walmer Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1700
  • Self-Funded Residential Dementia Care: £1500 – £1700
  • RESPITE Self-Funded Residential Care: £1500 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £1700

Fees are dependent on the Room and the person-centred care

These prices are only a guideline, please contact Walmer Care Centre to find out the exact price for your requirements.

Contact Walmer Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Walmer Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Jo Allen (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2002

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (19)

Walmer Care Centre Reviews (91)

9.8

Walmer Care Centre has a Review Score of 9.8 (9.773) out of 10, based on 33 reviews in the last 2 years.
Over all time Walmer Care Centre has 91 reviews.

Overall Experience
  • 76
  • 15
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Date Published
  • 91
  • 9
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  • 33
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Reviewer Connection to Walmer Care Centre
  • 45
  • 11
  • 6
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  • 4
  • 2
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  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 91, showing 21-40
Review from Catherine A (Friend of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been so impressed by the professionalism, caring nature and general helpfulness of every member of staff at Walmer Care Centre since I first contacted them in early January to enquire about urgent short-notice respite care. The gentleman whom I was assisting to arrange the respite care is being
looked after extraordinarily well. The standard of care provided is exceptional. It is clear that everyone who works there, from the carers and senior carer to the deputy manager and manager, are naturally caring people who are committed to doing the best job possible for their residents, and take a genuine interest in each individual resident. It is the people who work there who really make this place what it is. Thank you to you all.
Reply from Jo Allen, Manager at Walmer Care CentreThank you so much for your review it's so nice to hear such good feedback for the team.
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Review from N C (Daughter of Resident) published on 19 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carer was very knowledgeable about Mum's meds, habits and personality and can see Mum is very comfortable in her surroundings.
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Review from Sharon A (Daughter of Resident) published on 17 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been happy here for the last four years. The staff are very accommodating. Nothing is too much trouble. Mum and staff are always having good banter.
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Review from A F (Daughter of Resident) published on 13 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Could not have wished for a better place for Mum for the last two weeks of life. Staff were not only kind and caring to Mum but also to me and other relatives. Would not hesitate to recommend Walmer Care Centre.
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Review from Elaine T (Daughter-in-law of Resident) published on 4 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law has been at Walmer Care Centre for nearly a year. There is such a homely warm environment and visitors are welcomed at any time. The care he receives is done with compassion, kindness and respect. We know that we can trust the staff to do the best for him and manage his difficulties
as his dementia progresses. Staff are always available to listen to any concerns or worries and keep us informed of any changes needed regarding the care plan. We feel each person is treated as an individual and care is thoughtfully given to respect what's best personally.
As a family, we cannot praise the staff enough for their patience and commitment to care in a thoughtful, kindly way.
We would have no hesitation in recommending Walmer Care Centre.
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Review from S W (Son of Resident) published on 8 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great staff who seem to really care and take note of reviews. They foster a good, friendly atmosphere and my dad has always been happy and well looked after. I highly recommend Walmer Care Centre!
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Review from Sandra S (Daughter of Resident) published on 19 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad moved into the care home in late December 23 and settled in straight away. The staff are fantastic with him and our family is very happy that he’s here. There’s a lovely atmosphere when we call in to see him with lots of friendly faces. We would highly recommend the care home.
Reply from Jill Hyland, Manager at Walmer Care CentreThank you for your feedback and kind words. It is really appreciated. Thank you
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Review from S D (Daughter of Resident) published on 17 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We as a family are very pleased with the care of our Mother, the staff are very friendly, helpful, and caring towards residents and family members, and nothing is too much trouble. Our Mother is always clean and her room is bright and tidy. The staff keep us informed. Overall the staff are very caring
and the care home is very warm and welcoming. We are very happy with the quality of care our Mother receives.
Reply from Jo Allen, Manager at Walmer Care CentreThank you so much for your feedback. We welcome all feedback and are happy to know you are all happy with the care and the home. Thank you.
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Review from J S (Husband of Resident) published on 16 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are wonderful, I couldn't be happier with the care my wife receives.
Reply from Jill Hyland, Manager at Walmer Care CentreThank you so much for your feedback. We welcome all feedback and are happy to know you are all happy with the care and the home. Thank you, Walmer care team.
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Review from P J (Husband of Resident) published on 16 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are extremely caring and do everything possible to keep my wife happy. It is reassuring to find that she likes being there and remains positive about the home.
Reply from Jill Hyland, Manager at Walmer Care CentreThank you so much for your feedback. We welcome all feedback and are happy to know you are all happy with the care and the home. Thank you, Walmer care team.
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Review from Rosalind L (Daughter of Resident) published on 21 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I couldn’t be happier with the care that Mum has received at Walmer Care Centre. She settled straight in, better than we could ever have imagined and is very content there. Mum always looks happy and relaxed, she particularly loves the sea views, watching the changing weather, the sunsets and sunrises.
There’s
a great variety of weekly activities that Mum enjoys. Everyone is treated as individuals with their own likes, dislikes and preferences. The staff are all so kind, friendly and helpful. I have to mention the special care that is taken to celebrate events like Christmas, birthdays, anniversaries and Mother’s Day. Our Mother’s Day tea today was wonderful! We are very pleased that Mum is settled in such a lovely environment which suits her so well. This gives us peace of mind knowing that she is safe and happy in your care.
Reply from Jill Hyland, Manager at Walmer Care CentreThank you so much for your feedback. We welcome all feedback and are happy to know you are all happy with the care and the home. Thank you, Walmer care team.
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Review from Helen J (Daughter of Resident) published on 13 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but praise for the team at Walmer Care Centre. Since Mum moved in there in October, the care and kindness shown to her has been second to none. I have been surprised by how quickly Mum has settled in, and I attribute this to the active engagement of the staff to make each day a fun one.
I am able to visit whenever I like and also bring in my dog (who thoroughly enjoys the attention and food he gets from the other residents!) and importantly I am kept fully informed of all changes and incidents affecting my Mum. I feel comfortable asking questions and any concerns are quickly resolved. A great team!
Reply from Jo Allen, Manager at Walmer Care CentreThank you for your feedback, it is a pleasure looking after mum. Kind regards, Walmer care team.
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Review from Kirsty P (Daughter of Resident) published on 12 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
So pleased with the care that my dad has at Walmer Care Centre. The staff are caring and attentive. I have peace of mind knowing that he is safe and well looked after. I am able to visit when I like and am made to feel very welcome.
Reply from Jill Hyland, Manager at Walmer Care CentreThank you for your feedback. Kind regards, Walmer Care Team.
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Review from M D (Wife of Resident) published on 19 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I like the homeliness of Carleton Lodge. My husband is as happy as he can be given his condition.
I feel he is safe and well cared for.
I thank the staff for their dedication doing work that must be challenging at times.
Reply from Jill Hyland, Manager at Walmer Care CentreThank you so much for your feedback. We welcome all feedback an are happy to know you are all happy with the care and the home. Thank you.
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Review from David B (Husband of Resident) published on 28 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care for my wife over the last three years has been excellent. The staff are very caring and activities are very good. My wife loved joining in but sadly now she is bedbound. The cheery, friendly staff keep her smiling and comfortable. A fantastic team.
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Review from C M (Daughter of Resident) published on 13 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly staff who keep us updated on Dad's status.
Reply from Jill Hyland and Jo Allen, Manager at Walmer Care CentreThank you for your feedback, if you would like to discuss feedback further please come and see us. Thank you.
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Review from J M (Wife of Resident) published on 12 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with Walmer Care Centre. My husband is made to feel safe and relaxed. The food is of a high standard and the staff are welcoming. If there are any issues these are dealt with promptly.
Reply from Jill Hyland, Manager at Walmer Care CentreThank you so much for your feedback, I will share this with all the staff. Thank you
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Review from Anita G (Daughter of Resident) published on 19 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are so friendly, kind, caring and compassionate, and know mum so well. The range of activities organised for the residents is amazing. Mum's happy and content living at the Mead, and I really can't recommend Walmer Care Centre enough.
Reply from Jill Hyland, Manager at Walmer Care CentreThank you for your feedback and kind words. It is really appreciated. Thank you
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Review from Andrew S (Son of Resident) published on 13 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum received the very best of care throughout her residency, I can't fault any aspect. Thank you all.
Reply from Jill Hyland, Manager at Walmer Care CentreThank you for your feedback.
I am sharing all the feedback with staff, it is much appreciated. Thank you.
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Review from N W (Son of Resident) published on 11 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers were so close to Mum and our family. It was like they were extended family to us. We couldn't have asked for more, thank you.
Reply from Jill Hyland, Manager at Walmer Care CentreThank you so much for your feedback, mum is missed each day.
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Current Review Score: 9.8 (9.773)

Overview of Review Score

The Review Score of 9.8 (9.773) out of 10 for Walmer Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.773 for Walmer Care Centre is calculated as follows: ( (310 Excellents x 5) + (66 Goods x 4) + (11 Satisfactorys x 3) ) ÷ 387 Ratings = 4.773
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Walmer Care Centre is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Apr 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (5)

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Jo Allen

Job Title: Registered Manager Joined: 2015

I have been working at Walmer Care for 10 years, I started as a health care assistant and have progressed until becoming the registered manager 2 years ago after completing my level 5. During my time at Walmer I have completed Dementia Care matters course, implementing person centred care and breaking down barriers within the home through staff training and environmental changes. I am motivated to improve our residents quality of life from the moment they get here and ensure they receive an outstanding level of care.

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Wendy Squire

Job Title: Deputy Manager Joined: 2008

I have been working at Walmer Care Centre for 18 years, I started as a health care assistant, completed both NVQ 2 & 3 and progressed to Deputy manager. During this time I have also been given the opportunity to become a Dementia Care mapper to help enhance person centred care.

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Karen Kirk

Job Title: Deputy Manager Joined: 2002

I have been a team member at Walmer Care centre for over 20 years, during that time I have been supported and encouraged to develop professionally, currently doing my level 5. I am now the deputy manager which makes me feel valued, respected and appreciated. During my time here I have been instrumental in implementing the Gold standard framework, this leading to improving end of life care at the home.

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Collette Eldridge

Job Title: Activity Co-ordinator Joined: 2009

I have been at Walmer Care Centre for 17 years, and have been providing activates at the home for 10 years, I have an NVQ2 in Health and social care and have completed both Napa Training and daily sparkle training to enable we to provide those activities in the best way possible. In 2016, I was the first person to win the Kent in Care award for putting people first. My hope is to provide person centred and life history driven activities for all our residents however far along their dementia journey they are.

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Mark Skinner

Job Title: Head chef Joined: 2002

I have been with Walmer Care Centre for over 20 years, providing a balanced and nutritious diet for the residents. I have a City & Guilds qualification in food preparation and food safety from Canterbury Technical College and have also achieved a supervisory kitchen management qualification. I really enjoy a themed challenge but the most rewarding part is seeing our residents enjoy lovely home cooked food.

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