Walmer Care Centre

8/10 Marine Road, Walmer, Deal CT14 7DN
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9.8 84 Reviews
  • Walmer Care Centre, Deal
Carleton Lodge and Carleton Mead stand side by side, overlooking the busy sea bay, with views all the way to France.

The Royal Marines bandstand is on the green a few minutes away and musical concerts in the summer are a great feature of Deal life. The Deal Lifeboat centre and the yachting club nearby adds to the local marine interest of the Walmer area. Good local shops, the town centre and Deal Castle are a short distance as are GP surgeries and all other services.

All rooms are thoughtfully decorated and equipped and residents are encouraged to bring in their own favourite furniture and possessions. Care workers provide a safe, homely atmosphere and a totally flexible life-style. Emphasis is placed on individuality and independence. Residents enjoy a choice of meals, prepared daily, using freshly purchased, local produce.

Staff are always pleased to meet with visitors to discuss their needs.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1700
  • Self-Funded Residential Dementia Care: £1500 – £1700
  • RESPITE Self-Funded Residential Care: £1500 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £1700

Fees are dependent on the Room and the person-centred care

These prices are only a guideline, please contact Walmer Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jo Allen and Jill Hyland (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2002

Room Information

  • Single Rooms (31)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (19)

Walmer Care Centre Reviews (84)

9.8

Walmer Care Centre has a Review Score of 9.8 (9.845) out of 10, based on 27 reviews in the last 2 years.
Over all time Walmer Care Centre has 84 reviews.

Overall Experience
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Date Published
  • 84
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Reviewer Connection to Walmer Care Centre
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Total of 84, showing 41-60
Review from Jo S (Daughter of Resident) published on 29 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Walmer Care Centre is my mum’s third care home and by far the best. The other two nursing homes have asked us to move mum due to her advanced Alzheimer’s, saying they couldn’t cope with her needs but after 8 months at Walmer she is a different person, much calmer, she is always clean and tidy and very
well looked after. We are regularly kept up to date with what’s happening and nothing is any bother to the wonderful, caring staff. The home is very clean, safe, tidy. Snacks and drinks available all the time and great food too. I’ve looked around many homes around this area and this is by far the best care homes I’ve seen. Can’t recommend it enough.
Reply from Jill Hyland, Manager at Walmer Care Centre

Thank you for your feedback. We always welcome feedback and it is lovely to hear.
Thank you so much

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Review from Leslie W (Husband of Resident) published on 29 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has now been a guest at Walmer Care Centre since December 20th, six months of warm and loving care. I know most of the staff by now though I sometimes get their names muddled. Without exception, they are a lovely group of carers who have handled all the additional problems of Covid in their
stride. The residents are handled with loving care and I am so happy with them. My wife, who is a dementia sufferer, interacts with them very well and seems to feel at home with them.
Reply from Jill Hyland, Manager at Walmer Care Centre

Thank you for your feedback. We always welcome feedback and it is lovely to hear.
Thank you so much.

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Review from N G (Daughter of Resident) published on 29 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
During this time of great uncertainty and anxiety, we have not had to worry about our dear Mum; she has been safe and well looked after by the kind and professional staff at the Care Centre. They have taken every precaution to keep themselves and residents safe and we are very grateful and relieved
that she's in safe hands. During this time we've been able to see Mum via regular video calls and now we are able to have properly supervised and safe garden visits to her. The weekly newsletter is upbeat and keeps us in the loop about what's going on and how Mum is doing.
We are so grateful for the dedication and care of the staff and the sensible and professional way they are dealing with this pandemic and the risks involved. Thank you all.
Reply from Jill Hyland, Manager at Walmer Care Centre

Thank you for your feedback. We always welcome feedback and it is lovely to hear.
Thank you so much.

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Review from Sue W (Daughter of Resident) published on 29 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The whole team at Walmer Care Centre have pulled out all the stops to make things as least challenging as possible for the residents during this extended lockdown period and I can't thank or praise them enough. Although we have not been able to take advantage of the socially distanced visits that have
been organised to visit mum we have been able to Zoom on a regular basis thanks to the staff taking the laptop into her room so we all get to see each other. Mum's time during lockdown has been so much better at WCC than it would have been if she had been in her own home thanks to the staffs' enthusiasm and kindness. Everyone there has our gratitude for keeping the residents (and staff) safe and well, and entertained and happy in these difficult times and the weekly family update that they send out keeps us feeling involved. Hopefully, things will get back to some semblance of normality soon so we can all get together again, but until then THANK YOU all from the bottom of our hearts.
Reply from Jill Hyland, Manager at Walmer Care Centre

Thank you for your feedback. We always welcome feedback and it is lovely to hear.
Thank you so much

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Review from Joanne C (Niece of Resident) published on 29 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and compassion shown to residents by all members of staff at Carlton Lodge is excellent. Management is aware of each residents requirements both medically and socially. Activities are arranged on a regular basis for the residents, and family members can often be involved. There is a true
family atmosphere and the staff are striving continually to offer more opportunities to enhance the residents well being.
Reply from Jill Hyland, Manager at Walmer Care Centre

Thank you for your feedback. We always welcome feedback and it is lovely to hear.
Thank you so much.

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Review from Jackie M (Daughter of Resident) published on 29 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely helpful staff at a very nicely kept home in a beautiful position by the sea with good views. The care and organization of the residents is a high standard. Also most importantly the residents have entertainment and interactive with music, cooking and themes. What I appreciate is they are kept
mobilised if possible with exercise and are taken out in the fresh air if it is possible. The food is excellent. My mum has had various health issues cleared up which have been long term problems in the past. She is clean, well cared for in hygiene, clean clothes and other services like hairdressing provided where possible. I feel she is extremely well looked after and the most important thing is the attitude of the staff. They treat her with respect, humour and a caring attitude.
Reply from Jill Hyland, Manager at Walmer Care Centre

Thank you for your feedback. We always welcome feedback and it is lovely to hear.
Thank you so much.

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Review from Shelley S (Niece of Resident) published on 29 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The well-being of the residents, both physical, mental and emotional, is central to the care being given at Walmer Care Centre. All staff are committed to ensuring that the lives of their residents, or "family members" as they prefer to call them, are as fulfilling and enjoyable as possible. This is
reflected in the physical care they receive, the respect and dignity with which they are treated and the wide range of activities provided which are aimed to accommodate the interests of all those living there. Performers are often invited and outings arranged, such as to hear the Royal Marine Band perform and the very successful trip to a wildlife park last summer.
There are monthly care plan reviews to which family members are invited as well as regular meetings to update family and friends on practice and new developments within the Home. Attendance and participation of relatives and friends in activities which are arranged is often encouraged.
Reply from Jill Hyland, Manager at Walmer Care Centre

Thank you for your feedback. We always welcome feedback and it is lovely to hear.
Thank you so much.

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Review from Denise B (Daughter of Resident) published on 29 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has been here just over a year now and is very happy. He has settled well and treats some of the staff the way he treated me when he was at home, which is lovely. Seeing that, I know he is happy and relaxed. Throughout the COVID time, the care has been absolutely marvelous. I cannot fault anything
and just feel so lucky that my Dad has a place there.
Reply from Jill Hyland, Manager at Walmer Care Centre

Thank you for your feedback. We always welcome feedback and it is lovely to hear.
Thank you so much.

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Review from Mandy C (Daughter of Resident) published on 5 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise Walmer Care Centre enough for their continuing care towards Mum. Mum has been in and out of hospital with infections and the last time my sister and I visited Mum she looked so poorly that we as a family thought we were going to lose her. Since being back at Walmer Care Centre, Mum has
flourished and this is down to the wonderful care, staff and management. Mum is laughing and smiling again. Thank you from the bottom of my heart.
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Review from J D (Brother of Resident) published on 25 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are polite, courteous and happy. Their interaction with the patients in their care is extremely good too. They are helpful and extremely patient and have a good rapport with the guests. I consider my brother to be fortunate to have been placed here.
Reply from Jill Hyland, Manager at Walmer Care Centre

Thank you for your review. All feedback is much appreciated.

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Review from L C (Daughter of Resident) published on 22 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have looked round lots of homes and this is one of the best.
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Review from Maxine P (Granddaughter of Resident) published on 18 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find that the care here is amazing, always makes us feel welcome when we visit.
The care for my grandad is beyond amazing, always does activities every day.
I cannot recommend the care enough.
Reply from Jill Hyland, Manager at Walmer Care Centre

Thank you so much for this feedback.

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Review from Mollie G (Sister of Resident) published on 14 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'm really pleased with the care, kindness and patience shown to my sister as she settles into her new surroundings. The overall atmosphere is relaxed, comfortable and very homely. I can pop in to see my sister at any time and I'm always made to feel welcome and greeted with a smile whenever I visit.
All the staff are friendly, cheerful and helpful but most of all they treat all the residents with respect, dignity and compassion. The staff keep me well informed as to my sister's care plan/needs etc and if I have any queries they are addressed promptly and efficiently.
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Review from Theresa R (Daughter of Resident) published on 24 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with the care my mum is receiving. The management and staff are always available to help. They are very caring and helpful. I have found them very supportive towards me in this difficult time. The home is in a wonderful location and is clean and very homely.
Reply from Jill Hyland, Manager at Walmer Care Centre

Thank you for feedback. All feedback is much appreciated.

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Review from Julia S (Daughter of Resident) published on 22 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was a very hard decision to put my mother into a home, she had been suffering with Alzheimer’s for a number of years.
We now realise that it has been a very positive move for her.
We have been very impressed with the care and kindness my mother has received at this home, she has gone from being
very stressed and anxious, one of the effects of her illness, to being happy, relaxed, much calmer and is thriving in the community of this home.
She has settled in surprisingly quickly.
All visitors are made very welcome by all the staff who are dedicated, professional and caring.
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Review from Cath M (Daughter of Resident) published on 19 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
When I realised that dad would need more support than I could give at home Carleton Lodge was my first choice for a Care Home. And when I say Care HOME this is exactly what it is - a real home from home where the residents are treated as members of the family.
They cared for mum for 5 years until she
passed away 18 months ago and I was happy to find nearly all the same staff members were still there and greeted me like one of the family.
They have treated dad with respect and dignity continually striving to help with the management of his pain. Their patience is endless and they cared for him in a cheerful manner always trying to take advantage of his sense of humour even when times were hard.
Towards the end, I could not have wanted him to be in a better place. They were always happy to communicate with me and have supported me through my bereavement.
I could not have managed to get through the last month without the support of all the staff at Carleton Lodge. They are all wonderful!
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Review from Mark (Daughter of Resident) published on 12 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mother was a resident for approximately four months. During that time we were extremely happy with the excellent care she received, it certainly made our life so very much easier. We were able to see her as much as we liked, and spend time that we came to appreciate as quality time with her. The
entire staff could not have been more helpful, understanding and efficient. I would have absolutely no hesitation in recommending this care home to anyone interested.
Reply from Jill Hyland, Manager at Walmer Care Centre

Thank you for your feedback. All feedback is much appreciated, thank you.

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Review from V M (Son of Resident) published on 10 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hugely impressed by the management of and care provided by this care home. Always clean and staff and residents all seem so happy. Have been to other care homes where the residents sit in front of a tv screen all day, having no idea what's on. This home always has activities for the residents: entertainers,
singing, bingo, stories, themed days, etc etc. Not sure they even have a tv!


You can visit your relative at any time - they don't need notice - which tells me they are a home with nothing to hide. They also have open days for residents and regular meetings when relatives of residents are invited to come along and hear what's planned for the future. Care plans are always up to date, and the manager knows the residents' health issues without even needing to resort to the paperwork when she's talking to you. That's someone who is on top of their job and knows the people she is looking after. If I ever have to go into a home, I hope someone finds me a place as good as this.

Reply from Jill Hyland, Manager at Walmer Care Centre

Thank you so much for the feedback and lovely review. Thank you.

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Review from D B (Daughter-in-law of Resident) published on 13 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always friendly and welcoming. They show care and compassion to the residents and engage them in activities as well as having many visits from diverse occupants and skills eg. singing, schoolchildren visits and interact with residents playing games etc, crafts. There is NO unpleasant smell
at all; only nice ones of baking cakes etc and tasty dinners. Food is freshly cooked on the premises. Always a bonus!
Reply from Jill Hyland, Manager at Walmer Care Centre

Thank you so much for your feedback. I will pass it onto the team. thank you

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Review from Susanne S (Daughter of Resident) published on 21 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I cannot praise the staff enough for the care and kindness that has been shown to my mother. The food always looks good and wholesome, and they take the time to feed her when necessary. Mum's mobility is nil now and they check on her every 15 mins when she's in her room. Wonderful staff and care.
Reply from Jill Hyland, Manager at Walmer Care Centre

Thank you for your feedback. I will pass the comments to the team. Thank you.

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Current Review Score: 9.8 (9.845)

Overview of Review Score

The Review Score of 9.8 (9.845) out of 10 for Walmer Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.845 for Walmer Care Centre is calculated as follows: ( (274 Excellents x 5) + (37 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 317 Ratings = 4.845
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Walmer Care Centre is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Apr 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (5)

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Jo Allen

Job Title: Registered Manager Joined: 2015

I have been working at Walmer Care for 10 years, I started as a health care assistant and have progressed until becoming the registered manager 2 years ago after completing my level 5. During my time at Walmer I have completed Dementia Care matters course, implementing person centred care and breaking down barriers within the home through staff training and environmental changes. I am motivated to improve our residents quality of life from the moment they get here and ensure they receive an outstanding level of care.

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Wendy Squire

Job Title: Deputy Manager Joined: 2008

I have been working at Walmer Care Centre for 18 years, I started as a health care assistant, completed both NVQ 2 & 3 and progressed to Deputy manager. During this time I have also been given the opportunity to become a Dementia Care mapper to help enhance person centred care.

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Karen Kirk

Job Title: Deputy Manager Joined: 2002

I have been a team member at Walmer Care centre for over 20 years, during that time I have been supported and encouraged to develop professionally, currently doing my level 5. I am now the deputy manager which makes me feel valued, respected and appreciated. During my time here I have been instrumental in implementing the Gold standard framework, this leading to improving end of life care at the home.

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Collette Eldridge

Job Title: Activity Co-ordinator Joined: 2009

I have been at Walmer Care Centre for 17 years, and have been providing activates at the home for 10 years, I have an NVQ2 in Health and social care and have completed both Napa Training and daily sparkle training to enable we to provide those activities in the best way possible. In 2016, I was the first person to win the Kent in Care award for putting people first. My hope is to provide person centred and life history driven activities for all our residents however far along their dementia journey they are.

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Mark Skinner

Job Title: Head chef Joined: 2002

I have been with Walmer Care Centre for over 20 years, providing a balanced and nutritious diet for the residents. I have a City & Guilds qualification in food preparation and food safety from Canterbury Technical College and have also achieved a supervisory kitchen management qualification. I really enjoy a themed challenge but the most rewarding part is seeing our residents enjoy lovely home cooked food.

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