Walmer Care Centre

8/10 Marine Road, Walmer, Deal CT14 7DN
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9.8 84 Reviews
  • Walmer Care Centre, Deal
Carleton Lodge and Carleton Mead stand side by side, overlooking the busy sea bay, with views all the way to France.

The Royal Marines bandstand is on the green a few minutes away and musical concerts in the summer are a great feature of Deal life. The Deal Lifeboat centre and the yachting club nearby adds to the local marine interest of the Walmer area. Good local shops, the town centre and Deal Castle are a short distance as are GP surgeries and all other services.

All rooms are thoughtfully decorated and equipped and residents are encouraged to bring in their own favourite furniture and possessions. Care workers provide a safe, homely atmosphere and a totally flexible life-style. Emphasis is placed on individuality and independence. Residents enjoy a choice of meals, prepared daily, using freshly purchased, local produce.

Staff are always pleased to meet with visitors to discuss their needs.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1700
  • Self-Funded Residential Dementia Care: £1500 – £1700
  • RESPITE Self-Funded Residential Care: £1500 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £1700

Fees are dependent on the Room and the person-centred care

These prices are only a guideline, please contact Walmer Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jo Allen and Jill Hyland (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2002

Room Information

  • Single Rooms (31)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (19)

Walmer Care Centre Reviews (84)

9.8

Walmer Care Centre has a Review Score of 9.8 (9.845) out of 10, based on 27 reviews in the last 2 years.
Over all time Walmer Care Centre has 84 reviews.

Overall Experience
  • 72
  • 12
  • 0
  • 0
  • 0
Date Published
  • 84
  • 8
  • 14
  • 27
  • 57
Reviewer Connection to Walmer Care Centre
  • 44
  • 10
  • 6
  • 5
  • 4
  • 4
  • 4
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 84, showing 81-84
Review from Sandra B (Daughter of Resident) published on 24 November 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My parents first went into Carleton Mead in July 2010. They shared a room until my dad died in October 2012. He truly believed it was his home and they cared for him so well. The staff are very caring. The manager thinks this is the most important quality when employing and outweighs training as they
can be trained by herself and her duties. Mum loves the staff and has a good relationships with them. She enjoys the meals and is very comfortable. I can turn up any time unannounced and am always welcomed. I am so thankful that I found Carleton Mead and they were able to take mum and dad and make their last years together so carefree but so well cared for.
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Review from Jane B (Daughter of Resident) published on 23 November 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our father was admitted for respite care to Walmer Care Centre. He was extremely well cared for. The staff were wonderful, demonstrated excellent person centred and communication skills.


The Manager and her team ensured we were always updated on our fathers care and immediately alerted us when issues

arose. When we visited they ensured we had a quite place to see our father.


They took into account his personal needs and balanced these with his emotional and physical needs. They were also willing to listen to the families views and always took these into account when making decisions.


Although our father didn't wish to be involved in the daily group activities, they ensured his interests were always taken into account, providing one to one support, magazines etc that interested him.


Sadly our father was unable (due to his condition) to remain at the home. However they ensured the transfer was done with as much dignity as possible.


We would highly recommend this care home and cannot express our thanks enough to the Manager and her team.

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Review from Jane M (Friend of Resident) published on 1 October 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely home, and lovely staff.
Reply from jill hyland, manager at Walmer Care Centre

Thank you so much for feedback.

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Review from Vicki S (Friend of Resident) published on 29 September 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Carlton Lodge are very welcoming and are always friendly, helpful and caring. There is always someone available to speak to if I need to. I am always impressed by the activities/parties and the time spent with the residents by the staff. The smell of home cooking is very comforting and
the decor is bright and cheerful. It has a very homely feeling.
Reply from Jill YHyland, Registered Manager at Walmer Care Centre

Thank you so much. All feedback is welcomed.

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Current Review Score: 9.8 (9.845)

Overview of Review Score

The Review Score of 9.8 (9.845) out of 10 for Walmer Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.845 for Walmer Care Centre is calculated as follows: ( (274 Excellents x 5) + (37 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 317 Ratings = 4.845
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Walmer Care Centre is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Apr 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (5)

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Jo Allen

Job Title: Registered Manager Joined: 2015

I have been working at Walmer Care for 10 years, I started as a health care assistant and have progressed until becoming the registered manager 2 years ago after completing my level 5. During my time at Walmer I have completed Dementia Care matters course, implementing person centred care and breaking down barriers within the home through staff training and environmental changes. I am motivated to improve our residents quality of life from the moment they get here and ensure they receive an outstanding level of care.

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Wendy Squire

Job Title: Deputy Manager Joined: 2008

I have been working at Walmer Care Centre for 18 years, I started as a health care assistant, completed both NVQ 2 & 3 and progressed to Deputy manager. During this time I have also been given the opportunity to become a Dementia Care mapper to help enhance person centred care.

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Karen Kirk

Job Title: Deputy Manager Joined: 2002

I have been a team member at Walmer Care centre for over 20 years, during that time I have been supported and encouraged to develop professionally, currently doing my level 5. I am now the deputy manager which makes me feel valued, respected and appreciated. During my time here I have been instrumental in implementing the Gold standard framework, this leading to improving end of life care at the home.

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Collette Eldridge

Job Title: Activity Co-ordinator Joined: 2009

I have been at Walmer Care Centre for 17 years, and have been providing activates at the home for 10 years, I have an NVQ2 in Health and social care and have completed both Napa Training and daily sparkle training to enable we to provide those activities in the best way possible. In 2016, I was the first person to win the Kent in Care award for putting people first. My hope is to provide person centred and life history driven activities for all our residents however far along their dementia journey they are.

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Mark Skinner

Job Title: Head chef Joined: 2002

I have been with Walmer Care Centre for over 20 years, providing a balanced and nutritious diet for the residents. I have a City & Guilds qualification in food preparation and food safety from Canterbury Technical College and have also achieved a supervisory kitchen management qualification. I really enjoy a themed challenge but the most rewarding part is seeing our residents enjoy lovely home cooked food.

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