
staff are friendly, cheerful and helpful but most of all they treat all the residents with respect,Mollie G(Sister of Resident/Service User)

I find that the care here is amazing, always makes us feel welcome when we visit.Maxine P(Granddaughter of Resident/Service User)

a real home from home where the residents are treated as members of the family.Cath M(Daughter of Resident/Service User)

staff are friendly, cheerful and helpful but most of all they treat all the residents with respect,Mollie G(Sister of Resident/Service User)

I find that the care here is amazing, always makes us feel welcome when we visit.Maxine P(Granddaughter of Resident/Service User)

a real home from home where the residents are treated as members of the family.Cath M(Daughter of Resident/Service User)

Carleton Lodge and Carleton Mead stand side by side, overlooking the busy sea bay, with views all the way to France.
The Royal Marines bandstand is on the green a few minutes away and musical concerts in the summer are a great feature of Deal life. The Deal Lifeboat centre and the yachting club nearby adds to the local marine interest of the Walmer area. Good local shops, the town centre...
Care Provided by Walmer Care Centre
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 37 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees are dependent on the Room and the person-centred care
The price(s) shown are provided by the care home. Contact Walmer Care Centre for full pricing details and T&Cs.
Contact Walmer Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Nicholas James Care Homes Ltd
- Private Owned
Person in charge
- Jo Allen(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2002
Room Information
- Single Rooms (30)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (19)
Walmer Care Centre Reviews (100)
Walmer Care Centre has a Review Score of 9.8 (9.798) out of 10, based on 30 reviews in the last 2 years.
Over all time Walmer Care Centre has 100 reviews.
Staff take time and trouble to reassure worried, agitated clients.
If a meal is not eaten, staff will make something else to tempt a jaded appetite.
Staff are great with family - taking time to reassure them too when a client may be irritable or unpleasant, pointing out that it is the dementia, not the person.
Some staff are particularly good at changing the mood and cajoling people into a more positive frame of mind.
Overall I feel that my mum is safe and happy.
Thank you so much for the feedback. We always welcome feedback thank you.
Staff are caring, kind and professional. The home is always clean and never smells bad. Activities are varied and appropriate.
Thank you so much for your feedback. All feedback is much appreciated.
Caring friendly staff.
Thank you for feedback. All feedback is much appreciated.
Knowing gran is so happy and excellently cared for at Walmer Care Centre has lifted a huge weight of worry from our family's shoulders. All of the staff are caring, professional, understanding and go the extra mile to provide the best possible experience for all of their residents. The facilities are great and staff are always finding ways to provide fun activities for residents.
Carlton Mead/Carlton Lodge is very good home. They give all the care you need. Brilliant staff. Very loving.
Thank you so much for the feedback it is always good to hear. I will share with the team.
Fantastic place and I'd recommend it to anyone, the carers are good with the service users and they make you feel at home.
That's lovely, thank you we appreciate all feedback. Nan will be missed by all.
My father spent the last ten months of his life here, in a room with magnificent sea views. The high standard of care he received from all members of staff assured me that he was being very well looked after. With a client centred philosophy, his every wish was considered, his particular food preferences catered for and his independence encouraged and supported. Relatives were always made to feel welcome and any concerns were swiftly dealt with. The end of life care he received was outstanding!
Thank you so much for the feedback. It is always appreciated to ensure we can continue to improve and implement the best for our service users.
The home has settled my Mum in very well. They cater for all her needs in a very homely environment. Staff all friendly and helpful which makes it a warm and welcoming environment to visit.
Thank you for your lovely comments all feedback is very much appreciated.
My mother moved to 'Walmer Care Centre' from another home. I cannot express the change in my mother. She is happy, has a purpose and a love of life again. The activities provided are excellent: Painting, singing, dancing, relaxation, taking trips to the band stand to listen to the bands. The staff are caring and supportive of the needs of the clients. My mother always looks clean and loves her baths.
Mum moved into Carlton Mead in 2010 with my father, who died aged 98 years in 2012 and were very happy together here. Mum continues to live there and is very happy still and says its "like a five star hotel".
The staff are outstanding. They are very caring and always go the extra mile to look after my Mother. They do everything they can to provide a stimulating environment and to make it feel like home for the residents.
My mother has always been treated with dignity and kindness. Her developing dementia disease has caused her increasing difficulties with communication yet the staffs collective experience, awareness and professionalism have ensured her needs and desires are appropriately met. A range of activities help to compliment the day to day care.
Thank you for feedback it is always appreciated.
My Mum was welcomed into the Lodge at 10.30am on Thursday 17th December 2015. She was in a very agitated and confused state having come via A&E having a hearing aid battery removed from her ear canal. This was the climax of a 3 month downward spiral! We were greeted with open arms in the most caring and compassionate way. Mum was treated with so much kindness. She was tucked up and asleep by 11am! The Care Manager is amazing. Nothing was too much trouble. She phoned and consoled me and offered calm understanding and advice. The whole team are outstanding and gave our 3 noisy boisterous grandchildren an really warm welcome. Mum recovered and flourished in the care at Carleton Lodge. I cannot fault it in any way and will be eternally grateful to the Manager and her team.
Thank you so much. Glad mum is doing well.
I am so grateful that we were able to get my grandparents into this home. My Nan has been here for several years now and I think she feels she's on a permanent holiday with views of the sea and all her needs taken care of - and she loves the food!
While this might not be the most luxurious of care homes, everything is clean, welcoming and homely. Most important for us however is the warmth, humour and care that the Manager and her team show all of the residents. When you hear so many horror stories about how some of our elderly are treated it is reassuring to know that our Nan is in such good hands. As my Grandad's health failed they were attentive, compassionate and thoughtful, and probably have no idea how much that meant to my Mum.
Everything they do is in the best interests of their residents, whether it's celebrating a birthday or a themed event, ensuring they are staying as active as they can each be, or introducing new initiatives to support the elderly - all the staff are fully engaged and committed. I'm delighted at the introduction of 'Interactive Me' which I think will benefit many of the residents, their families and the staff - it's a real testament of the team's focus on truly supporting the well-being of their residents with dementia.
In a sentence: this team really do put the 'care' into 'care home' and that's what matters most.
Thank you so much for your feedback. It is very much appreciated.
I love the place where my mum lives. Everyone who works there have always got time for their clients. It puts my mind at ease knowing that my mum is being looked after in the best possible way. My mum loves the way that the carers make a fuss of her. She loves the food and everywhere is very clean. There is plenty of entertainment.
I find the staff extremely helpful and vey kind and caring with the residents and always find time to reassure them when they became anxious. Rooms are always very clean, the food looks good with a lovely menu.
My parents first went into Carleton Mead in July 2010. They shared a room until my dad died in October 2012. He truly believed it was his home and they cared for him so well. The staff are very caring. The manager thinks this is the most important quality when employing and outweighs training as they can be trained by herself and her duties. Mum loves the staff and has a good relationships with them. She enjoys the meals and is very comfortable. I can turn up any time unannounced and am always welcomed. I am so thankful that I found Carleton Mead and they were able to take mum and dad and make their last years together so carefree but so well cared for.
Our father was admitted for respite care to Walmer Care Centre. He was extremely well cared for. The staff were wonderful, demonstrated excellent person centred and communication skills.
The Manager and her team ensured we were always updated on our fathers care and immediately alerted us when issues arose. When we visited they ensured we had a quite place to see our father.
They took into account his personal needs and balanced these with his emotional and physical needs. They were also willing to listen to the families views and always took these into account when making decisions.
Although our father didn't wish to be involved in the daily group activities, they ensured his interests were always taken into account, providing one to one support, magazines etc that interested him.
Sadly our father was unable (due to his condition) to remain at the home. However they ensured the transfer was done with as much dignity as possible.
We would highly recommend this care home and cannot express our thanks enough to the Manager and her team.
Lovely home, and lovely staff.
Thank you so much for feedback.
The staff at Carlton Lodge are very welcoming and are always friendly, helpful and caring. There is always someone available to speak to if I need to. I am always impressed by the activities/parties and the time spent with the residents by the staff. The smell of home cooking is very comforting and the decor is bright and cheerful. It has a very homely feeling.
Thank you so much. All feedback is welcomed.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 April 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Walmer Care Centre.
There are no upcoming events for Walmer Care Centre.
Awards / Recognitions (14)
- 18 Nov 2025Recipient: Walmer Care Centre
- 10 Sep 2025Recipient: Walmer Care Centre
- 28 Feb 2020Recipient: Nicholas James Care Homes Ltd
Accreditations
There are no accreditations posted yet for Walmer Care Centre.
Meet the Team (5)

I have been working at Walmer Care for 10 years, I started as a health care assistant and have progressed until becoming the registered manager 2 years ago after completing my level 5. During my time at Walmer I have completed Dementia Care matters course, implementing person centred care and breaking down barriers within the home through staff training and environmental changes. I am motivated to improve our residents quality of life from the moment they get here and ensure they receive an outstanding level of care.

I have been working at Walmer Care Centre for 18 years, I started as a health care assistant, completed both NVQ 2 & 3 and progressed to Deputy manager. During this time I have also been given the opportunity to become a Dementia Care mapper to help enhance person centred care.

I have been a team member at Walmer Care centre for over 20 years, during that time I have been supported and encouraged to develop professionally, currently doing my level 5. I am now the deputy manager which makes me feel valued, respected and appreciated. During my time here I have been instrumental in implementing the Gold standard framework, this leading to improving end of life care at the home.

I have been at Walmer Care Centre for 17 years, and have been providing activates at the home for 10 years, I have an NVQ2 in Health and social care and have completed both Napa Training and daily sparkle training to enable we to provide those activities in the best way possible. In 2016, I was the first person to win the Kent in Care award for putting people first. My hope is to provide person centred and life history driven activities for all our residents however far along their dementia journey they are.

I have been with Walmer Care Centre for over 20 years, providing a balanced and nutritious diet for the residents. I have a City & Guilds qualification in food preparation and food safety from Canterbury Technical College and have also achieved a supervisory kitchen management qualification. I really enjoy a themed challenge but the most rewarding part is seeing our residents enjoy lovely home cooked food.
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