Walmer Care Centre

8/10 Marine Road, Walmer, Deal CT14 7DN
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9.8 86 Reviews
  • Walmer Care Centre, Deal
Carleton Lodge and Carleton Mead stand side by side, overlooking the busy sea bay, with views all the way to France.

The Royal Marines bandstand is on the green a few minutes away and musical concerts in the summer are a great feature of Deal life. The Deal Lifeboat centre and the yachting club nearby adds to the local marine interest of the Walmer area. Good local shops, the town centre and Deal Castle are a short distance as are GP surgeries and all other services.

All rooms are thoughtfully decorated and equipped and residents are encouraged to bring in their own favourite furniture and possessions. Care workers provide a safe, homely atmosphere and a totally flexible life-style. Emphasis is placed on individuality and independence. Residents enjoy a choice of meals, prepared daily, using freshly purchased, local produce.

Staff are always pleased to meet with visitors to discuss their needs.
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Care Provided by Walmer Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1700
  • Self-Funded Residential Dementia Care: £1500 – £1700
  • RESPITE Self-Funded Residential Care: £1500 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £1700

Fees are dependent on the Room and the person-centred care

These prices are only a guideline, please contact Walmer Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Jo Allen and Jill Hyland (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2002

Room Information

  • Single Rooms (31)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (19)

Walmer Care Centre Reviews (86)

9.8

Walmer Care Centre has a Review Score of 9.8 (9.801) out of 10, based on 29 reviews in the last 2 years.
Over all time Walmer Care Centre has 86 reviews.

Overall Experience
  • 72
  • 14
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Date Published
  • 86
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Reviewer Connection to Walmer Care Centre
  • 45
  • 10
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Total of 86, showing 61-80
Review from D B (Daughter-in-law of Resident) published on 13 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always friendly and welcoming. They show care and compassion to the residents and engage them in activities as well as having many visits from diverse occupants and skills eg. singing, schoolchildren visits and interact with residents playing games etc, crafts. There is NO unpleasant smell
at all; only nice ones of baking cakes etc and tasty dinners. Food is freshly cooked on the premises. Always a bonus!
Reply from Jill Hyland, Manager at Walmer Care Centre
Thank you so much for your feedback. I will pass it onto the team. thank you
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Review from Susanne S (Daughter of Resident) published on 21 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I cannot praise the staff enough for the care and kindness that has been shown to my mother. The food always looks good and wholesome, and they take the time to feed her when necessary. Mum's mobility is nil now and they check on her every 15 mins when she's in her room. Wonderful staff and care.
Reply from Jill Hyland, Manager at Walmer Care Centre
Thank you for your feedback. I will pass the comments to the team. Thank you.
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Review from H B (Wife of Resident) published on 21 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I don't think I would find a better place anywhere and the staff are all so kind and helpful.
I would recommend it to anyone.
Reply from Jill Hyland, Manager at Walmer Care Centre
Thank you so much. It is a pleasure to look after your husband and I am happy you feel we do it well. Thank you for the feedback.
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Review from James W (Son of Resident) published on 1 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff are very good and the level of care is amazing.
Reply from Jill Hyland, Manager at Walmer Care Centre
Thank you so much for your review and feedback. We appreciate all feedback to help us continue to improve. thank you
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Review from Elaine T (Daughter of Resident) published on 13 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the care that my mum is receiving at the home. Mum's general health has improved since moving in 2 months ago. She has gained weight and her mood has improved. The staff are very caring and attentive and pick up quickly if things are not OK. Every person is treated as an individual
and not just given blanket care. There are activities every day (even on weekends) and weekly trips out. They recently have been to the ballet, the carnival, Walmer Castle even the pub. A couple of weeks ago, they had a summer BBQ in the garden. The staff are all very approachable and listen to any concerns. I would say my mum is thriving since moving in and I feel confident that she is getting very good care and attention. The home is currently being decorated throughout which helps with the feeling of being homely. Throughout the summer I have sat in the garden with mum overlooking Walmer Beach. Couldn't ask for a better view. Overall I would recommend this home to anyone thinking of placing a resident here knowing they would be well cared and looked after in pleasant surroundings.
Reply from Jill Hyland, registered manaager at Walmer Care Centre
Thank you so much for the review. Feedback is always welcome.
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Review from Lindsay P (Daughter of Resident) published on 11 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Carleton Mead for over five years and the difference it has made to our lives has been enormous. The staff are patient, conscientious and work well together as a team. The management team always look for ways to enhance the quality of life of the residents and make maximum
use of the available facilities. My mother is safe and happy. Despite her illness, she has a good quality of life and that is down to the team at Carleton Mead.
Reply from Jill Hyland, Registered Manager at Walmer Care Centre
Thank you so much for your feedback . Feedback is always welcome.
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Review from June K (Daughter of Resident) published on 31 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring, secure and comfortable environment.
Staff take time and trouble to reassure worried, agitated clients.
If a meal is not eaten, staff will make something else to tempt a jaded appetite.
Staff are great with family - taking time to reassure them too when a client may be irritable or unpleasant,
pointing out that it is the dementia, not the person.
Some staff are particularly good at changing the mood and cajoling people into a more positive frame of mind.


Overall I feel that my mum is safe and happy.

Reply from Jill Hyland, Registered Manager at Walmer Care Centre
Thank you so much for the feedback. We always welcome feedback thank you.
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Review from Susan K (Daughter of Resident) published on 21 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are caring, kind and professional. The home is always clean and never smells bad. Activities are varied and appropriate.
Reply from Jill, Registered Manager at Walmer Care Centre
Thank you so much for your feedback. All feedback is much appreciated.
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Review from M M (Son of Resident) published on 23 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Caring friendly staff.
Reply from Jill Hyland, Manager at Walmer Care Centre
Thank you for feedback. All feedback is much appreciated.
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Review from Victoria F (Granddaughter of Resident) published on 8 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Knowing gran is so happy and excellently cared for at Walmer Care Centre has lifted a huge weight of worry from our family's shoulders. All of the staff are caring, professional, understanding and go the extra mile to provide the best possible experience for all of their residents. The facilities are
great and staff are always finding ways to provide fun activities for residents.
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Review from Lynn S (Resident) published on 13 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carlton Mead/Carlton Lodge is very good home. They give all the care you need. Brilliant staff. Very loving.
Reply from Jill Hyland, Manager at Walmer Care Centre
Thank you so much for the feedback it is always good to hear. I will share with the team.
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Review from Jessica W (Granddaughter of Resident) published on 12 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic place and I'd recommend it to anyone, the carers are good with the service users and they make you feel at home.
Reply from Jill Hyland, Manager at Walmer Care Centre
That's lovely, thank you we appreciate all feedback. Nan will be missed by all.
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Review from Heather U (Daughter of Resident) published on 31 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father spent the last ten months of his life here, in a room with magnificent sea views. The high standard of care he received from all members of staff assured me that he was being very well looked after. With a client centred philosophy, his every wish was considered, his particular food preferences
catered for and his independence encouraged and supported. Relatives were always made to feel welcome and any concerns were swiftly dealt with. The end of life care he received was outstanding!
Reply from Jill Hyland, Manager at Walmer Care Centre
Thank you so much for the feedback. It is always appreciated to ensure we can continue to improve and implement the best for our service users.
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Review from Debra C (Daughter of Resident) published on 11 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home has settled my Mum in very well. They cater for all her needs in a very homely environment. Staff all friendly and helpful which makes it a warm and welcoming environment to visit.
Reply from Jill Hyland, Manager at Walmer Care Centre
Thank you for your lovely comments all feedback is very much appreciated.
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Review from Carolyn C (Daughter of Resident) published on 4 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother moved to 'Walmer Care Centre' from another home. I cannot express the change in my mother. She is happy, has a purpose and a love of life again. The activities provided are excellent: Painting, singing, dancing, relaxation, taking trips to the band stand to listen to the bands. The staff are
caring and supportive of the needs of the clients. My mother always looks clean and loves her baths.
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Review from Pat K (Daughter of Resident) published on 14 July 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum moved into Carlton Mead in 2010 with my father, who died aged 98 years in 2012 and were very happy together here. Mum continues to live there and is very happy still and says its "like a five star hotel".
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Review from Paul (Son of Resident) published on 9 June 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff are outstanding. They are very caring and always go the extra mile to look after my Mother. They do everything they can to provide a stimulating environment and to make it feel like home for the residents.
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Review from Bella (Daughter of Resident) published on 7 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has always been treated with dignity and kindness. Her developing dementia disease has caused her increasing difficulties with communication yet the staffs collective experience, awareness and professionalism have ensured her needs and desires are appropriately met. A range of activities help
to compliment the day to day care.
Reply from Jill hyland, Manager at Walmer Care Centre
Thank you for feedback it is always appreciated.
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Review from Stella B (Daughter of Resident) published on 17 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum was welcomed into the Lodge at 10.30am on Thursday 17th December 2015. She was in a very agitated and confused state having come via A&E having a hearing aid battery removed from her ear canal. This was the climax of a 3 month downward spiral! We were greeted with open arms in the most caring
and compassionate way. Mum was treated with so much kindness. She was tucked up and asleep by 11am! The Care Manager is amazing. Nothing was too much trouble. She phoned and consoled me and offered calm understanding and advice. The whole team are outstanding and gave our 3 noisy boisterous grandchildren an really warm welcome. Mum recovered and flourished in the care at Carleton Lodge. I cannot fault it in any way and will be eternally grateful to the Manager and her team.
Reply from jill hyland, registered manaager at Walmer Care Centre
Thank you so much. Glad mum is doing well.
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Review from Lisa B (Granddaughter of Resident) published on 7 February 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so grateful that we were able to get my grandparents into this home. My Nan has been here for several years now and I think she feels she's on a permanent holiday with views of the sea and all her needs taken care of - and she loves the food!


While this might not be the most luxurious of

care homes, everything is clean, welcoming and homely. Most important for us however is the warmth, humour and care that the Manager and her team show all of the residents. When you hear so many horror stories about how some of our elderly are treated it is reassuring to know that our Nan is in such good hands. As my Grandad's health failed they were attentive, compassionate and thoughtful, and probably have no idea how much that meant to my Mum.


Everything they do is in the best interests of their residents, whether it's celebrating a birthday or a themed event, ensuring they are staying as active as they can each be, or introducing new initiatives to support the elderly - all the staff are fully engaged and committed. I'm delighted at the introduction of 'Interactive Me' which I think will benefit many of the residents, their families and the staff - it's a real testament of the team's focus on truly supporting the well-being of their residents with dementia.


In a sentence: this team really do put the 'care' into 'care home' and that's what matters most.

Reply from Jill Hyland, Manager at Walmer Care Centre
Thank you so much for your feedback. It is very much appreciated.
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Current Review Score: 9.8 (9.801)

Overview of Review Score

The Review Score of 9.8 (9.801) out of 10 for Walmer Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.801 for Walmer Care Centre is calculated as follows: ( (280 Excellents x 5) + (54 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 341 Ratings = 4.801
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Walmer Care Centre is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Apr 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (5)

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Jo Allen

Job Title: Registered Manager Joined: 2015

I have been working at Walmer Care for 10 years, I started as a health care assistant and have progressed until becoming the registered manager 2 years ago after completing my level 5. During my time at Walmer I have completed Dementia Care matters course, implementing person centred care and breaking down barriers within the home through staff training and environmental changes. I am motivated to improve our residents quality of life from the moment they get here and ensure they receive an outstanding level of care.

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Wendy Squire

Job Title: Deputy Manager Joined: 2008

I have been working at Walmer Care Centre for 18 years, I started as a health care assistant, completed both NVQ 2 & 3 and progressed to Deputy manager. During this time I have also been given the opportunity to become a Dementia Care mapper to help enhance person centred care.

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Karen Kirk

Job Title: Deputy Manager Joined: 2002

I have been a team member at Walmer Care centre for over 20 years, during that time I have been supported and encouraged to develop professionally, currently doing my level 5. I am now the deputy manager which makes me feel valued, respected and appreciated. During my time here I have been instrumental in implementing the Gold standard framework, this leading to improving end of life care at the home.

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Collette Eldridge

Job Title: Activity Co-ordinator Joined: 2009

I have been at Walmer Care Centre for 17 years, and have been providing activates at the home for 10 years, I have an NVQ2 in Health and social care and have completed both Napa Training and daily sparkle training to enable we to provide those activities in the best way possible. In 2016, I was the first person to win the Kent in Care award for putting people first. My hope is to provide person centred and life history driven activities for all our residents however far along their dementia journey they are.

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Mark Skinner

Job Title: Head chef Joined: 2002

I have been with Walmer Care Centre for over 20 years, providing a balanced and nutritious diet for the residents. I have a City & Guilds qualification in food preparation and food safety from Canterbury Technical College and have also achieved a supervisory kitchen management qualification. I really enjoy a themed challenge but the most rewarding part is seeing our residents enjoy lovely home cooked food.

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