Walmer Care Centre

My wife has now been a guest at Walmer Care Centre since December 20th, six months of warm and loving care. I know most of the staff by now though I sometimes get their names muddled. Without exception, they are a lovely group of carers who have handled all the additional problems of Covid in their stride. The residents are handled with loving care and I am so happy with them. My wife, who is a dementia sufferer, interacts with them very well and seems to feel at home with them.

We are so grateful for the dedication and care of the staff and the sensible and professional way they are dealing with this pandemic and the risks involved. Thank you all.

The whole team at Walmer Care Centre have pulled out all the stops to make things as least challenging as possible for the residents during this extended lockdown period and I can't thank or praise them enough. Although we have not been able to take advantage of the socially distanced visits that have been organised to visit mum we have been able to Zoom on a regular basis thanks to the staff taking the laptop into her room so we all get to see each other. Mum's time during lockdown has been so much better at WCC than it would have been if she had been in her own home thanks to the staffs' enthusiasm and kindness. Everyone there has our gratitude for keeping the residents (and staff) safe and well, and entertained and happy in these difficult times and the weekly family update that they send out keeps us feeling involved. Hopefully, things will get back to some semblance of normality soon so we can all get together again, but until then THANK YOU all from the bottom of our hearts.

The care and compassion shown to residents by all members of staff at Carlton Lodge is excellent. Management is aware of each residents requirements both medically and socially. Activities are arranged on a regular basis for the residents, and family members can often be involved. There is a true family atmosphere and the staff are striving continually to offer more opportunities to enhance the residents well being.

Lovely helpful staff at a very nicely kept home in a beautiful position by the sea with good views. The care and organization of the residents is a high standard. Also most importantly the residents have entertainment and interactive with music, cooking and themes. What I appreciate is they are kept mobilised if possible with exercise and are taken out in the fresh air if it is possible. The food is excellent. My mum has had various health issues cleared up which have been long term problems in the past. She is clean, well cared for in hygiene, clean clothes and other services like hairdressing provided where possible. I feel she is extremely well looked after and the most important thing is the attitude of the staff. They treat her with respect, humour and a caring attitude.

There are monthly care plan reviews to which family members are invited as well as regular meetings to update family and friends on practice and new developments within the Home. Attendance and participation of relatives and friends in activities which are arranged is often encouraged.

Dad has been here just over a year now and is very happy. He has settled well and treats some of the staff the way he treated me when he was at home, which is lovely. Seeing that, I know he is happy and relaxed. Throughout the COVID time, the care has been absolutely marvelous. I cannot fault anything and just feel so lucky that my Dad has a place there.

I cannot praise Walmer Care Centre enough for their continuing care towards Mum. Mum has been in and out of hospital with infections and the last time my sister and I visited Mum she looked so poorly that we as a family thought we were going to lose her. Since being back at Walmer Care Centre, Mum has flourished and this is down to the wonderful care, staff and management. Mum is laughing and smiling again. Thank you from the bottom of my heart.

Staff are polite, courteous and happy. Their interaction with the patients in their care is extremely good too. They are helpful and extremely patient and have a good rapport with the guests. I consider my brother to be fortunate to have been placed here.

We have looked round lots of homes and this is one of the best.

I cannot recommend the care enough.

All the staff are friendly, cheerful and helpful but most of all they treat all the residents with respect, dignity and compassion. The staff keep me well informed as to my sister's care plan/needs etc and if I have any queries they are addressed promptly and efficiently.

Very happy with the care my mum is receiving. The management and staff are always available to help. They are very caring and helpful. I have found them very supportive towards me in this difficult time. The home is in a wonderful location and is clean and very homely.

All visitors are made very welcome by all the staff who are dedicated, professional and caring.

I could not have managed to get through the last month without the support of all the staff at Carleton Lodge. They are all wonderful!

Our mother was a resident for approximately four months. During that time we were extremely happy with the excellent care she received, it certainly made our life so very much easier. We were able to see her as much as we liked, and spend time that we came to appreciate as quality time with her. The entire staff could not have been more helpful, understanding and efficient. I would have absolutely no hesitation in recommending this care home to anyone interested.

Hugely impressed by the management of and care provided by this care home. Always clean and staff and residents all seem so happy. Have been to other care homes where the residents sit in front of a tv screen all day, having no idea what's on. This home always has activities for the residents: entertainers, singing, bingo, stories, themed days, etc etc. Not sure they even have a tv!

You can visit your relative at any time - they don't need notice - which tells me they are a home with nothing to hide. They also have open days for residents and regular meetings when relatives of residents are invited to come along and hear what's planned for the future. Care plans are always up to date, and the manager knows the residents' health issues without even needing to resort to the paperwork when she's talking to you. That's someone who is on top of their job and knows the people she is looking after. If I ever have to go into a home, I hope someone finds me a place as good as this.

The staff are always friendly and welcoming. They show care and compassion to the residents and engage them in activities as well as having many visits from diverse occupants and skills eg. singing, schoolchildren visits and interact with residents playing games etc, crafts. There is NO unpleasant smell at all; only nice ones of baking cakes etc and tasty dinners. Food is freshly cooked on the premises. Always a bonus!

I cannot praise the staff enough for the care and kindness that has been shown to my mother. The food always looks good and wholesome, and they take the time to feed her when necessary. Mum's mobility is nil now and they check on her every 15 mins when she's in her room. Wonderful staff and care.

I would recommend it to anyone.