Longlands

Balfour Road, Blackbird Leys, Oxford OX4 6AJ
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9.6 111 Reviews
  • Longlands, Oxford
Longlands is registered for forty-eight residents and a team of skilled and friendly carers provide residential and early-stage dementia care for older people.

Care homes from The Orders of St John Care Trust are well respected in Lincolnshire, Wiltshire, Oxfordshire and Gloucestershire where the voluntary sector charity has a strong presence after seeing healthy growth since it first opened homes in 1992.

All residents are supported in the pursuit of an active lifestyle and personal interests, while benefitting from a care philosophy that prioritises dignity and independence alongside health, safety and security.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1215 – £1295
  • RESPITE Self-Funded Residential Care: £1355 – £1430

Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.


Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.

These prices are only a guideline, please contact Longlands to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Louise Allen (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 1997

Room Information

  • Single Rooms (48)
  • Single Rooms with ensuite Wet Room (1)

Longlands Reviews (111)

Total of 111, showing 21-40
9.6

Longlands has a Review Score of 9.6 (9.624) out of 10, based on 34 reviews in the last 2 years. Over all time Longlands has 111 reviews.

Overall Experience

  • 84
  • 25
  • 1
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Date Published

111
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23
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Review from John R (Son of Resident) published on 20 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum who is suffering from vascular dementia was admitted for respite care for a 5-week period. Every occasion I had to speak to her she was very happy with the care and treatment she was receiving. If the case was to arise she would be more than happy to be a permanent resident.

Reply from Helen Dearing, On behalf of the team at Longlands

Thank you for your lovely words. It was a pleasure caring for your mum during her respite stay with us. She will be missed. We would very much welcome her if she wanted to reside with us permanently. Best wishes to you all from everyone here at Longlands.

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Review from Linda H (Daughter of Resident) published on 30 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Longlands since May 2023 and she has not complained about anything. When asked she always has praise for all the staff and eats all her meals as there is always a choice. The staff always answer any questions I may have about my mum's care and well-being so I am happy leaving Mum in
their care.

Reply from Helen Dearing, On behalf of the team at Longlands

Thanks so much for your review of our home, we really appreciate it. We absolutely love caring for your mum, she's been an absolute delight since she joined us in May 2023. Do come and say hello next time you're visiting us.

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Review from Tracey R (Stepdaughter of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was originally at Longlands for emergency respite care. Since then Mum has been diagnosed with dementia, and assessed as needing 24-hour care within a care home. We hope that Longlands will soon become a permanent home for Mum. From the time Mum arrived, she was made to feel welcome and safe. The
staff are very kind and attentive; nothing is too much trouble for them. The manager, and the admin staff and care team, have been amazingly supportive to our family, and they have helped us through a very stressful time by providing reassurance, plus invaluable advice and assistance with the stressful process of applying for a full-time care placement for Mum.
Mum is well looked after, and she likes to stay in the communal area, as she tells us that she feels safe with the carers. There is a lot of interaction between carers and residents and plenty of activities.
We are always offered drinks when we visit, we feel welcome, and we are kept informed about Mum's care.

Reply from Helen Dearing, On behalf of the team at Longlands

Thank you for leaving us such a detailed review of our home and the care journey you and your mum have gone through, we really appreciate it. We hope your mum stays with us too, she has settled in well and likes the activities. It's been a pleasure caring for her. Our staff will be thrilled to read your feedback. Thanks so much.

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Review from Barbara H (Respite Resident) published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very helpful and kind. My room was too small, it was difficult getting to the wash sink, not a lot of room for washing yourself.

Reply from Helen Dearing, On behalf of the team at Longlands

Thank you for leaving us a review and for your review. Your comments have been passed to the Home Manager and she will have a chat with you about your room and see what can be done for you. Thanks.

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Review from Pauline H (Niece of Resident) published on 10 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my aunt fortnightly and find the home pleasant, staff-friendly and smiling. I was disappointed that my aunt does not have a shower and toilet facility in her room. Which means for her age of 97 it is very difficult for her to use the bathroom opposite.

Reply from Helen Dearing, On behalf of the team at Longlands

Thank you for leaving us a review, we appreciate it. We pride ourselves on our great staff and the home's atmosphere. Would you be happy to make contact with the Home Manager to discuss your comment about the bathroom? Thank you.

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Review from Anthony P (Brother of Resident) published on 7 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has now been a resident at Longlands for over 3 months and we couldn't have been happier for the difficult choice we had to make. My sister has been very happy in her own flat for over 20 years but eventually needed 24-hour care. After reviewing 2 care homes, we chose Longlands who had very,
very good reviews. My wife and I had a good feeling when we were shown around all the rooms, lounges and facilities were beyond our expectations. Our final thought is that Longlands has an excellent team of carers and management with a view of continually improving standards.

Reply from Helen Dearing, On behalf of the team at Longlands

Thank you so much for your lovely review, we are really grateful. We are so pleased to read how highly you rate our facilities, care and staff you have interacted with. Our mission is to make people who come through our doors have a good feeling about us. We are honoured to care for your sister and she has settled in well. Please come and say hello next time you're visiting. Thanks.

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Review from J M (Resident) published on 24 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Staff at Longlands have been very helpful and very nice. nothing is too much trouble. the home is very clean and tidy. they try their best to help everyone. One of the members of staff brought in a DVD player so I could watch a DVD. The Home manager arranged for me to go out on trips that suited
my requirements and has been very good to me.

Reply from Helen Dearing, On behalf of the team at Longlands

Thanks for your fantastic review, we are so pleased to read how happy you are living with us at Longlands. If there is anything else we can do for you, please let us know. It's an absolute pleasure having you here.

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Review from Joanna L (Friend of Resident) published on 14 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting a close friend of mine with Alzheimer's at Longlands, weekly since September 2023. At the time there was a problem with some of the CQC ratings which were not good. Since the new manager became manager at Longlands, these ratings have improved hugely because she has made radical
changes and updated procedures and record-keeping. She takes an encouraging view of the staff and trains them properly. Generally, the staff are excellent, with a positive and happy attitude towards their work. They function as a family to the residents. I like to take my friend out each week, and give a shower and a phone call abroad. We sit together in one of the lounges and do a jigsaw or watch TV. I check the name stickers on all clothing every week, otherwise clothing can go astray. The home is cheerful and comfortable, the size of the room is good; the staff are reliable about administering medication. All good! We feel very lucky to have a place there.

Reply from Helen Dearing, On behalf of the team at Longlands

Wow, what a fantastic review. The staff and home manager will be so thrilled to hear how vocal you are about the positive improvements at Longlands. Please come and say hello next time you visit. Thanks so much!

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Review from C W (Daughter of Resident) published on 12 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased to see improvements during this month. E.g. More attendance by carers in the lounge/dining area, residents being taken out on regular trips.

Reply from Helen Dearing, On behalf of the team at Longlands

Many thanks for taking the time to write us a review - we really appreciate it. The new Home Manager has been working really hard to make improvements to Longlands, so it's fantastic to see that her efforts are making a difference.

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Review from J K (Brother of Resident) published on 12 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has now been with Longlands for 12 months, she has settled in making friends, enjoying the activities, when visiting always is a very friendly homely place.
The care and facilities are second to none - excellent.

Reply from Helen Dearing, On behalf of the team at Longlands

Thank you so much for your review, we really appreciate it. It's great to hear how well your sister has settled in since she arrived. We love having her here, she loves to get stuck in with the activities and indeed, she has made lots of friends with the other residents and staff! Please let us know if there's anything else we can do for her. Please come and say hello next time you're visiting.

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Review from Stephen W (Son of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who is suffering from Alzheimer's Dementia, was moved to Longlands just before Christmas for emergency care until a long-term home can be arranged.
We have found the care and facilities very good in this home, in particular, three members of staff who have been very helpful when speaking
in person, over the phone or by email.
It is stressful for us not being able to visit very often, and it is reassuring to know Mum is being looked after in a safe and comfortable environment.

Reply from Helen Dearing, On behalf of the team at Longlands

Many thanks for your review of our home; we really appreciate it. We love having your mother reside with us. Please let us know if there is anything else we can do to make her stay as enjoyable as possible.

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Review from Annie C (Daughter of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

As the daughter of one of the residents at Longlands, I am extremely happy with the changes that have started happening in the last two months. If you had asked me to score before, then I would have marked it a one, as I was extremely concerned with the level of care provided for my mother.
She is
now interacting more, going out on trips and has completely changed.
Keep up the great work.

Reply from Helen Dearing, On behalf of the team at Longlands

Thank you so much for the feedback; it means a lot to us. It's fantastic to hear that your mother is enjoying getting involved more with activities and going on trips. Please let us know if there is anything else we can do for her or you. Thanks so much!

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Review from Julie C (Daughter of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are great and happy. The new management is lovely, very helpful and the secretary is really great. Any problems they call me. Dad is really happy being in Longlands, and he is safe at all times.

Reply from Helen Dearing, On behalf of the team at Longlands

Thank you for leaving us this fabulous review; it means the world to us! We love having your dad with us, and it's so nice to hear how happy he is here. Do let us know if there is anything else we can do for him. Many thanks.

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Review from Chris W (Son of Resident) published on 28 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Both my parents were sent to Longlands by the council social care for a fortnight's respite care and assessment for their ongoing needs.
They were put in separate rooms which disturbed them both as they had not been apart in 63 yrs.
The first week the home complained about my mother's nighttime wandering.
My father suffers from incontinence and as there were no facilities in his room and as his short-term memory is bad he never found the toilet down the hall. We very often found the waste bin in the room had been used to relieve himself. After a week he was provided with a commode but when we visited it was always full.
Mother needed prompting to eat. Unfortunately, this was never done and witnessed on many occasions of her food being placed on her table in front of her and then being cleaned away an hour later intact.
Due to this, she became very weak and unable to walk unassisted.
This led to mother being found on the floor in the morning after falling from her bed the 2nd time leading to a broken hip.

Reply from Helen Dearing, Regional Marketing Manager - Central at Longlands

Thank you for your review. We are sorry to hear that you are not satisfied with the care your parents have received. If you would like to raise a formal complaint, please feel free to contact our Feedback and Complaints Officer via email - complaints@osjct.co.uk.

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Review from Julie S (Daughter of Resident) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law just moved into Longlands, and we, as a family, and my mother-in-law could not be happier. The staff and the manager are amazing, and nothing is too much trouble for them. When we visit, we feel like part of a big happy family. My mother-in-law loved it, the food, the activities and
her personal care. I could not recommend Longlands more highly, and thank you all; you are fantastic.

Reply from Rowen Campbell, on behalf of the team at Longlands

I'm so glad to hear your mother-in-law is so happy and settled at Longlands, and that the team has been able to support your family as well - it's always nice to welcome people into our family at the home. I'll share your feedback with the home as I know they appreciate it. Thank you for taking the time to share your experience with us.

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Review from L D (Daughter of Resident) published on 10 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Where do I start. I am so grateful Longlands found us. I had mixed feelings/emotions when my mum had to go into a care home. I was soon reassured, the manager and all her staff are truly amazing and go beyond to make a difference. Thankfully mum has settled in very well, all the staff make the residents
feel special in many ways. It certainly feels like home from home. So friendly and very welcoming. Thank you all.

Reply from Eleanor Hardy, on behalf of the team at Longlands

I'm so glad you've found the perfect place for your mum at Longlands! Thank you for taking the time to write and share your experiences of our home. I will pass on your feedback to the team, as I know they love to hear it.

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Review from L D (Granddaughter of Resident) published on 10 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at this care home are second to none. They always go above and beyond for the residents and their families. You are always greeted with a smile and welcomed in like a home from home.
The home itself is welcoming, clean, bright and stimulating for the residents. The residents all seem happy
and content.
Nothing is too much trouble for any of the staff, and they always put the care of the residents at the forefront of their practice.

Reply from Rowen Campbell, on behalf of the team at Longlands

Thank you for your kind words - I know the team at Longlands will be delighted to see your feedback and I will make sure they do. We appreciate you taking the time to write us a review.

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Review from Christopher B (Son of Resident) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After almost five years as a resident of Longlands, my 95-year-old mother passed away peacefully in her sleep. The staff handled everything professionally and with tact. During my mother's stay, she was treated with love and respect by the members of staff. Despite the difficulties caused by her dementia
and the challenges presented by the pandemic. There is no higher praise than the staff were more like friends to us than just employees.

Reply from Michelle Law, Home Manager at Longlands

We are so sorry for your loss – it was such a privilege for the team at Longlands to be able to care for your mother, and she will be missed. Thank you for writing us a review at this difficult time. I will make sure the team sees your feedback as I know it means a lot to them.

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Review from J H (Son of Resident) published on 7 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Longlands since October 2016, sadly we lost her in October 2022 (this year). The end-of-life care given by the staff has been outstanding in making her as comfortable as possible. We know mum was at home here, she loved and was generally loved by all the staff making a difficult
time for me much easier. A huge thanks to the manager and staff at Longlands.

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Review from R M (Brother of Resident) published on 23 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

With the complaints about care homes, this one restores faith again. Very, very caring, staff first class. So pleased my sister is in a first-class care home. All are so caring and helpful and polite. Thank you to all there.

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Current Review Score: 9.6 (9.624)

Overview of Review Score

The Review Score of 9.6 (9.624) out of 10 for Longlands is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.624 for Longlands is calculated as follows: ( (284 Excellents x 5) + (87 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) + (9 Very Poors x 1) ) ÷ 391 Ratings = 4.624

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Longlands is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Jun 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

Meet the Team (3)

Louise

Louise Allen

Job Title: Home Manager

Joined: 2005

Louise brings 19 years of experience in the care sector to her new role as Home Manager at Longlands. She began her career as a Care Assistant and has worked across various care settings throughout Oxfordshire. Along the way, she completed her NVQ Level 4 in Leadership and Management in Care and is currently working towards her Level 5 Diploma.


Most recently, Louise was Head of Care at Old Station House in Abingdon. She’s now looking forward to her new challenge as Home Manager, a career aspiration she's had for many years, and is passionate about ensuring every resident enjoys a happy, fulfilled life in a supportive and caring environment.


Outside of work, Louise enjoys gardening, cooking, walking her Labrador Winston, and exploring the English countryside.

Elaine

Elaine Eadle

Job Title: Admin Assistant

Joined: 2017

Elaine started in the care sector 13 years ago as a domiciliary carer and joined Longlands six years ago as a carer. Four years ago she started in the office as an admin assistant.


She loves working for OSJCT as every day is different, there's never a dull moment working in the care sector! She enjoys working in front of the house as she has good relationships with the residents and families and the staff and volunteering team.


When she is not working she spends time with her son who’s a professional dancer, so she does a lot of travelling, watching him perform. She loves going on long walks with her dog.

Roland

Roland Mene

Job Title: Night Care Leader

Joined: 2023

Roland joined OSJCT in April 2023 as a Night Carer and quickly became a valued member of the team. Now Night Care Leader at Longlands, he brings nearly ten years of experience in the care sector, along with a calm and reassuring presence during the night shift.


Qualified in Health and Social Care (Level 3), Roland takes a holistic, person-centred approach to care—supporting residents’ physical, emotional, and social needs with compassion and empathy. He finds joy in everyday acts of kindness and is dedicated to promoting independence and well-being.


Outside of work, Roland enjoys reading, exploring ideas online, travelling, and spending quality time with his family.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Longlands to verify any information. View our terms and conditions. Longlands has an Enhanced Service - more info.