Longlands

Balfour Road, Blackbird Leys, Oxford OX4 6AJ
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9.6 111 Reviews
  • Longlands, Oxford
Longlands is registered for forty-eight residents and a team of skilled and friendly carers provide residential and early-stage dementia care for older people.

Care homes from The Orders of St John Care Trust are well respected in Lincolnshire, Wiltshire, Oxfordshire and Gloucestershire where the voluntary sector charity has a strong presence after seeing healthy growth since it first opened homes in 1992.

All residents are supported in the pursuit of an active lifestyle and personal interests, while benefitting from a care philosophy that prioritises dignity and independence alongside health, safety and security.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1215 – £1295
  • RESPITE Self-Funded Residential Care: £1355 – £1430

Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.


Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.

These prices are only a guideline, please contact Longlands to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Louise Allen (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 1997

Room Information

  • Single Rooms (48)
  • Single Rooms with ensuite Wet Room (1)

Longlands Reviews (111)

Total of 111, showing 41-60
9.6

Longlands has a Review Score of 9.6 (9.624) out of 10, based on 34 reviews in the last 2 years. Over all time Longlands has 111 reviews.

Overall Experience

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Date Published

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Review from A O (Son of Resident) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The new manager really putting positive vibes around the care home. Staff responding to their new challenges. Residents seem happy and cared for. Staff have a good rapport with their residents. I always feel welcomed when visiting.

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Review from D C (Daughter of Resident) published on 15 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We had a very positive experience when our dad spent two weeks in Longlands recently. The manager and his team are very caring and supportive, nothing was too much trouble. They always made time to talk to us too, and knowing that dad was so cared for helped make it easier during what was a very difficult
time for us as a family. Thank you, Longlands you are all great!

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Review from Julian P (Son of Resident) published on 9 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Longlands have been friendly and helpful and have really made my dads move a lot easier at a difficult time for us. Whether in person or on the phone, they are always helpful and friendly. My dad is now feeling right at home there and is very happy. Thank you, Longlands.

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Review from Jodie P (Granddaughter of Resident) published on 5 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with how settled my nan is in Longlands and the support she's had during lockdown.

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Review from Melanie O (Daughter-in-law of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Longlands has given Mum a new lease of life. She is her "old self" and more! the home is so clean and I know she is well cared for. The staff are very welcoming and take great care of all the residents. The staff entertain the residents so well. The family are all very pleased with her care. Thank you.

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Review from Gerald C (Resident) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really enjoy living here. I love the staff.

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Review from B P (Son of Resident) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Longlands for 4 years now and from our first meeting with the home manager, we have never regretted our decision to more her here. The care she receives is excellent and she has been happy and settled from day 1. All the staff go out of their way to make Mum feel safe and secure and
this has been a real source of comfort to the family over the past year in particular. The resident's families are really made to feel part of the Longlands family and communication is excellent.

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Review from Marilyn O (Daughter of Resident) published on 6 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum went into Longlands in April 2016. It took her a while to settle in. The carers have been superb during her residency and with the onset of dementia she now lives a contented life.
She has her favourite carers and other members of the staff to whom she responds really well, She has with the
encouragement of the staff, maintaining a sense of humour. At 96 this is remarkable thanks.

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Review from Keith D (Son-in-law of Resident) published on 17 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 97-year-old Mother-in-Law was admitted into Longlands in a poorly state: very frail, anorexic, suffering dementia with incontinence problems. Communication was limited. NHS physicians had informed me privately that she was most unlikely to improve. However, despite these challenging conditions, the
staff at Longlands treated her with great kindness and attention at all times.


I couldn't help but notice that as the months passed, my Mother-in-Law's condition steadily improved. She was always clean and smartly dressed, she started eating better and her whole appearance improved. Very slowly, she even regained some strength and was communicating far better, although the dementia obviously remains. That spark of life which I thought was extinguished has been re-ignited. If I had not seen and witnessed it I would not have believed it possible.


Needless to say, I have been deeply moved and impressed with the quite, endless care and love shown by the staff at Longlands.

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Review from Ally S (Daughter-in-law of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot praise the staff at Longlands enough for all the care they give all the residents including my Mother in Law. Although we feel her needs have increased recently, the staff take it all in their stride. They do an amazing job and we appreciate their care and attention and kindness. Many thanks
to all the staff.

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Review from James O (Son of Resident) published on 10 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here at Longlands are very good e.g. they are very caring and positive towards the residents, always looking to help with any issues that might arise. Nothing is too much trouble. My father is very happy here. He says the food is great, the attention to detail is great, laundry is great and,
because my father is happy and secure, that makes me happy.

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Review from Joy M (Daughter of Resident) published on 10 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nice and clean. Friendly.

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Review from Shirley H (Sister-in-law of Resident) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant afternoon visit. Chatted with a staff member about activities and family history project. Offered refreshments by a staff member.
As a former care assistant, I am very impressed with all aspects of my relatives care and the varied entertainment provided for her.

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Review from J S (Son of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Briefly and concisely I am very happy with the care and attention my mum is receiving. Without good care homes such as Longlands, families would find it almost impossible to look after ageing and ailing relatives.

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Review from M H (Son-in-law of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always impressed how caring the staff are and how clean and tidy the residents and the home is.

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Review from John O (Son of Resident) published on 23 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From our very first visit, we found the staff very warm and friendly. This was mums assessment and we came away knowing our mother was going to be really cared for. This is her second respite stay and by far the most enjoyable for her.

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Review from Anne O (Respite Resident) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care excellent, enjoyed every minute. Staff so helpful and pleasant, could not ask for better. Be glad to come back.

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Review from Ian Q (Friend of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our friend has been in 2 care homes previously for short stays. Directly on visiting her at Longlands, I noticed about twice the number of staff so that they do have time for human contact with the residents. Our friend is very happy at Longlands and she says the staff are very good to her.

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Review from P Q (Friend of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff, patients can walk about safely. They look well cared for. Tea is served to patients and visitors. Pets are cared for.
The lady we visit we know is in a safe place.

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Review from Katie M (Granddaughter of Resident) published on 20 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan was in Longlands care home for over 18 months! We wish it had been longer but sadly we lost her in May this year. Longlands team gave my Nan the support we could no longer give at home. Before she went into the home it was a very hard time for all of the family, everyone wants to keep there loved
ones at home but in the end, we had to think of the safety of my Nan. Anyway, she settled in brilliantly, the staff were very supportive, loving and made her feel very at home! And us as the family as well. The atmosphere was lovely, always other residents around for my Nan to watch. She was cared for in a dignified way and nothing was too much trouble, and up until she passed everyone worked hard to make her as comfortable as possible. She was happy and generally loved by staff, we could not have asked for any more! A huge thanks to all staff at Longlands.

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Current Review Score: 9.6 (9.624)

Overview of Review Score

The Review Score of 9.6 (9.624) out of 10 for Longlands is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.624 for Longlands is calculated as follows: ( (284 Excellents x 5) + (87 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) + (9 Very Poors x 1) ) ÷ 391 Ratings = 4.624

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Longlands is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 33 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Jun 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (8)

Meet the Team (3)

Louise

Louise Allen

Job Title: Home Manager

Joined: 2005

Louise brings 19 years of experience in the care sector to her new role as Home Manager at Longlands. She began her career as a Care Assistant and has worked across various care settings throughout Oxfordshire. Along the way, she completed her NVQ Level 4 in Leadership and Management in Care and is currently working towards her Level 5 Diploma.


Most recently, Louise was Head of Care at Old Station House in Abingdon. She’s now looking forward to her new challenge as Home Manager, a career aspiration she's had for many years, and is passionate about ensuring every resident enjoys a happy, fulfilled life in a supportive and caring environment.


Outside of work, Louise enjoys gardening, cooking, walking her Labrador Winston, and exploring the English countryside.

Elaine

Elaine Eadle

Job Title: Admin Assistant

Joined: 2017

Elaine started in the care sector 13 years ago as a domiciliary carer and joined Longlands six years ago as a carer. Four years ago she started in the office as an admin assistant.


She loves working for OSJCT as every day is different, there's never a dull moment working in the care sector! She enjoys working in front of the house as she has good relationships with the residents and families and the staff and volunteering team.


When she is not working she spends time with her son who’s a professional dancer, so she does a lot of travelling, watching him perform. She loves going on long walks with her dog.

Roland

Roland Mene

Job Title: Night Care Leader

Joined: 2023

Roland joined OSJCT in April 2023 as a Night Carer and quickly became a valued member of the team. Now Night Care Leader at Longlands, he brings nearly ten years of experience in the care sector, along with a calm and reassuring presence during the night shift.


Qualified in Health and Social Care (Level 3), Roland takes a holistic, person-centred approach to care—supporting residents’ physical, emotional, and social needs with compassion and empathy. He finds joy in everyday acts of kindness and is dedicated to promoting independence and well-being.


Outside of work, Roland enjoys reading, exploring ideas online, travelling, and spending quality time with his family.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Longlands to verify any information. View our terms and conditions. Longlands has an Enhanced Service - more info.