Madley Park House

Fantastic care home! Welcoming, warm, friendly and above all homely! All the staff are always going above and beyond and have all of the resident's best interests at heart. Any queries are quickly dealt with and staff always have the time to chat and help out. I feel very happy with Dad being here, knowing he is so well looked after and cared for. I would not want him anywhere else! A strong management ensures a very efficient staff team who always ensure that residents and visitors have a very positive experience. Food and drinks I have seen served always look very appetising and they even have a fish and chip van and ice cream van visit to add a bit of variety and different experiences!

My father-in-law was taken into Madley Park as an emergency respite who suddenly and unexpectedly needed care following numerous panic attacks. The staff were amazing in dealing with an unexpected and difficult situation. They made us feel that he was safe, secure and well looked after. The manager ensured we knew the processes in place and updated us regularly. The food we saw during our visits looked appetising and plentiful and all the staff are very warm and caring. Could not ask for a better team to be caring for Dad.

Our meeting last week was great, everything is fine.

Mum sadly passed away recently but was a resident at Madley Park Care Home for nearly 3 years. During that time she was looked after really well. All her needs were met to the highest standard. I never had one moment of worry that she wasn't safe and happy, as everyone was so kind and cheerful. She loved all the activities and (when restrictions allowed) all the outings in the minibus. I would have no hesitation in recommending Madley Park to anyone who is looking for a safe and happy environment for their loved ones.

The care shown to Mum so far has been very good but we are a little concerned that she is bypassed in making decisions for herself. She does not have dementia and therefore can open her own post!

In order to visit my mother, I had to undergo the Lateral Flow test for Covid which was performed very professionally by a member of staff. From the moment that I arrived to the time that I left, I was impressed by all the staff and the home itself. Having had a very nice visit I left feeling reassured that my mother was being well cared for. I would like to thank all concerned for the care that they are giving to my mother and I look forward to my next visit.

I enjoy living here.

Madley has been fantastic with both parents, but with only Mum left now, since April, she has struggled to find herself, with dementia and having lost her husband. This month we have had a bit of a breakthrough. Mum looks content, relaxed and less confused. She looks at home. That is all down to the staff. A friendly face and familiar day and their endless patience. Thank you all. Long may the social Mum continue.

Fantastic care and attention for my mother.

I was worried to death when I knew my mother was going to be admitted from hospital into a Care Home but I needn't have worried at all because from the moment she went into Madley Park Care Home, she was treated with love and care. There were some teething problems with her settling in at the beginning but the staff did everything to help her to feel at home. Even taking into account the situation with COVID, where she had to be in isolation for 2 weeks and has limited visits, I can rest easy knowing that she is being cared for by people who are completely dedicated to their work. She tells me that the food is "smashing", she sleeps like a log because the bed is so comfortable and the staff are like her family. She said, "They can't do enough for me, they are all so lovely to me.....always." I can't thank the staff enough for helping my mother to settle and me to feel more relaxed about this new chapter in our lives. I can't recommend this home highly enough. Thanks to you all.

We have seen how the staff support and care for residents with patience, kindness and appropriate sense of humour. We sleep easy knowing Mum is so well cared for. Staff keep us informed of any issues, changes in Mum's health, wellbeing or meds. Thank you to all the team.

The carers do a wonderful job at creating a happy, safe environment for their residents. My mother has been very happy, and well looked after. Caring staff, but need more! Management could be more visible.

My mother has been looked after exceptionally well. She is very happy at Madley Park House and we feel that she is very safe and well looked after here. The staff are all very pleasant, kind, caring and efficient. They stay remarkably cheerful despite the pressures on them.

Very happy for my mother to be a resident here. She is happy. The staff/carers are always very helpful towards Mum and visitors. Very pleasant surroundings.

My mum has received excellent care. Always and especially in the current difficult COVID-19 crisis. I feel very reassured that the fantastic staff are doing all they can to support and care for the residents.

Visit during coronavirus pandemic so not the usual routine. I was told where to meet a member of staff who showed me the masks and sanitiser that I should use. The resident was seated two metres away and there was a member of staff there to help. It was difficult to speak clearly with the mask on but it was so much appreciated. My visit was restricted to fifteen minutes and a staff member came with me to the exit. Difficult situation but managed and handled extremely well by the staff.

My mum has been in Madley Park House for five years now and I am extremely happy with her care. The staff are wonderful and really caring, every member of staff is kind and considerate and treat mum with respect. Her room is very nice and the food is excellent with plenty of cups of tea or coffee whenever wanted, also lovely cake and biscuits, really home from home. And obviously, up until covid 19 you could visit whenever you wanted and were always made very welcome and although things have changed at the moment, you can still see mum with an appointment and social distancing, they are working really hard to keep everyone safe, and still let us see our loved ones.

This is an exceptional care home. The carers are exemplary - kind, compassionate, professional. They work hard and they also went "the extra mile" for my dad. My dad was very happy living here. He felt safe, cared for and loved. The carers are warm and affectionate to the residents and to each other. They are a wonderful team. I absolutely recommend this care home to anyone looking for a haven for their relative. I wish I had moved my dad into Madley Park House earlier. It is an excellent home and the carers are love itself. I shall be forever grateful to them.

My Grandmother spent the last 3.5 years of her life at Madley Park. Once diagnosed with dementia she selected the home herself and we ensured she moved in once things were too much at home. She loved her time there and was always happy whenever friends and family visited. The staff visibly cared and looked after her when we could not be there. I am thankful to all of them and their amazing work that they made these last few years so special.

My mother has been in Madley Park House for some time now and she's very happy there. When visiting I've always found the staff to be very warm and friendly. My mum and I will often take ourselves out to enjoy all the local cafe's and restaurants of which there are many. The wide range of activities organised by the home are marvellous and are enjoyed by most of the residents. During the last month or so, mum has been through a difficult time and quite often at the moment our family find it quite difficult to contact her. The staff have always managed to spare five minutes of their time to help us either get a message to mum or organise a phone for us to call and speak with her, for this, we are extremely grateful as we realise how busy they are in these difficult times. We would be happy recommend Madley Park to anyone in the future.