Marston Court

Marston Road, Marston, Oxford OX3 0DJ
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9.8 100 Reviews
  • Marston Court, Oxford
Marston Court is a thirty-nine capacity care home located in Oxford, dedicated to person-centred methods and offering quality residential, early-stage dementia and respite care for older people.

Care charity and provider The Orders of St John Care Trust are respected in the care sector for a flexible range of care provision, making the most of voluntary sector contributions in order to help vulnerable adults achieve a more dignified lifestyle.

Carers respect clients from all backgrounds, support an active and fulfilling lifestyle, and a nutritious diet, while maintaining strong local links.
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Care Provided by Marston Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 39 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1405 – £1500
  • RESPITE Self-Funded Residential Care: £1550 – £1635

Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.


Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.

These prices are only a guideline, please contact Marston Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sharon Fenn (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1996

Room Information

  • Single Rooms (39)
  • Couples/Companion Rooms (0)

Marston Court Reviews (100)

9.8

Marston Court has a Review Score of 9.8 (9.825) out of 10, based on 27 reviews in the last 2 years.
Over all time Marston Court has 100 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Marston Court
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Review from June P (Friend of Resident) published on 13 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
One of my friends has been living at Marston Court care home since before Christmas. I was present when she was assessed by the Home Manager and Admin Assistant. I was very impressed by the assessment and was extremely pleased when she was accepted as a permanent resident.
I can see a huge improvement
in her since her admission.
The good work has carried on.
I visit on a regular basis, I find the staff to be very friendly, welcoming and extremely professional.
She was very unsettled at first, but they have coped very well with her care needs.
She is now so settled and no longer asking to go home.
I’m impressed with the activities that I’ve seen going on.
My friend was an A and E nurse giving great care and it’s so nice that this care is being returned to her.
I would like to express my thanks and gratitude to all the staff looking after her, I can remember a few names that I recall.
Make your good work continue.
Reply from Helen Dearing, On behalf of the team at Marston Court

What a fantastic review - thank you for taking the time to write it. It is so nice to hear how well your friend has settled in here at Marston Court. The staff will be so thrilled to understand how highly you rate the care, activities and facilities here. You are more than welcome to visit at any time, please come and say hello next time you visit your friend. Thank you so much!

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Review from A O (Daughter of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have and are looking after my mother so very well. I cannot complain at all. Carers and day activity organisers are amazing. Not only have the staff looked after my mother they have looked after her family too.
Reply from Helen Dearing, On behalf of the team at Marston Court

Thanks so much for your lovely words, we really appreciate it. The staff here will be so thrilled to read how highly you rate our care and activities. You and your family are always welcome here, we look forward to seeing you again soon.

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Review from Swee R (Wife of Resident) published on 13 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my husband's entry to Marston Court eight weeks ago, we have been touched by the high degree of personal care, kindness and energy from the carers to the residents. We are also relieved and happy with the quality of activities in their day centre (scooter races included!). The management team
runs this stalkingly clean home like a big family, filling it with so much kindness and care that it has made settling in for my husband faster than expected. Thank you!
Reply from Helen Dearing, On behalf of the team at Marston Court

Thank you for your lovely review. We are really proud of our home and the home's community. We are thrilled to hear how well your husband has settled in. It's a pleasure to care for him. Do come and say hello next time you are here. Many thanks.

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Review from Joan D (Daughter-in-law of Resident) published on 31 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are always welcoming when we visit. They often offer us tea or coffee. My mother-in-law always looks well cared for, and her room is always clean and tidy. Staff are quick to spot if she is less well than usual and haven't hesitated to call in the GP. Staff persevered in getting her involved
in activities but also acknowledged her need for time on her own.
Reply from Helen Dearing, On behalf of the team at Marston Court

Thank you for your review - our staff will be thrilled to hear how highly you rate the care we provide to your mum-in-law. We love having her here. It's lovely when she joins in with the other residents doing activities. Please come and say hi next time you are visiting.

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Review from Andy D (Son of Resident) published on 31 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When Mum first moved in, she did not show her best self (she was angry about coming here). Initially, she was hostile towards others; however, the staff worked really hard to manage her behaviour, and with their perseverance and hard work, she settled in. With the staff's care and support, Mum is much
happier.
Thank you.
Reply from Helen Dearing, On behalf of the team at Marston Court

Thank you for your review. It's great to hear how our staff have made your mum feel at home with us and that she is happy living here at Marston Court. It is a pleasure to care for her. Please let us know if there is anything else we can do.

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Review from Roger B (Son-in-law of Resident) published on 26 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Could not fault anything in the home, excellent.
Reply from Helen Dearing, On behalf of the team at Marston Court

Thank you so much for leaving your review. It's great to hear how happy you are with the care and facilities we provide in caring for your loved one. Please let us know if there is anything else we can do. Many thanks.

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Review from Khoa D (Husband of Resident) published on 19 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife began her permanent stay in Marston Court on 25th July 2023. She is settled in the new home nicely. She looks well and shows no signs of unhappiness because I think the building is beautiful, always very clean, warm and cost, the rooms are clean and comfortable. The management and all staff
are always friendly, helpful and caring.
Reply from Helen Dearing, On behalf of the team at Marston Court

Thank you for your review - we are thrilled to hear how happy you are with the care and facilities we provide for your wife. It's a pleasure caring for her.

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Review from Gail J (Daughter-in-law of Resident) published on 4 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law settled in really quickly which I feel is largely due to the friendliness of the staff, nothing is too much trouble for them, for residents and visitors. They are very professional and caring.
Reply from Helen Dearing, On behalf of the team at Marston Court

Thank you for your review. It's great to hear how quickly your father-in-law has settled in with us. It is a pleasure to have him here at Marston Court. The staff will be so pleased to see him settling in so well with us due to their friendly nature. If there is anything more we can do for him or you, please let us know.

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Review from I J (Wife of Resident) published on 3 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always helpful and keep us informed as to my husband's health and wellbeing. The building is always bright and smells fresh.
Reply from Helen Dearing, On behalf of the team at Marston Court

Thank you for your review. We are happy to have your husband with us here. Please do get in touch if there is anything else we can do for him or you.

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Review from Robert J (Son of Resident) published on 3 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel my dad is in a very caring place. It always seems so relaxed and clean. Dad seems to have settled in well. The staff are very friendly and professional.
Reply from Helen Dearing, On behalf of the team at Marston Court

Thank you so much for your kind words. It's great to hear that your dad has settled in well with us. It is a pleasure to have him with us.

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Review from Lynn P (Daughter of Resident) published on 19 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend Marston Court highly enough! My dad has been a resident there since September 2021 and the care he gets is absolutely outstanding. The staff go above and beyond and are all so caring, compassionate and treat Dad as if he were one of their own family members. He enjoys the activities
so much, something he would never have done previously! The food is amazing and I know Dad thoroughly enjoys it. It was a very difficult decision to place Dad into care but I know he is so well looked after, safe and is in the best place for all his needs. Thank you Marston Court, we will forever be grateful to you for all you do for him.
Reply from Rowen Campbell, on behalf of the team at Marston Court

What lovely feedback, thank you! And thank you for taking the time to share your experiences of Marston Court - I'm sure your comments will be useful to others in a similar position looking for care for a loved one. I'm glad your dad is so happy with us. If there is anything more we can do for him, or for you, please just let us know.

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Review from Vicky B (Daughter of Resident) published on 19 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Marston Court is a fantastic place and the staff are amazing. My dad moved in in September 2021 and has done incredibly well. He has put on weight, as he loves the food so much, and joins in with all of the activities. The care he receives is outstanding and he is treated as part of the Marston Court
family. He is in the best place possible and I can't thank the staff enough for everything that they do for him.
Reply from Rowen Campbell, On behalf of the team at Marston Court

Thank you for your kind words, and for taking the time to share them with us. It's great to hear that your dad is thriving with us at Marston Court. If we can do anything else for him, or you, please don't hesitate to ask. I'll make sure the team sees your feedback as I know it's important to them.

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Review from Bill L (Son of Resident) published on 18 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am extremely happy with the care my father receives. The carers always seem to be happy, helpful and full of energy. They take good care fo my father in a thoughtful and caring manner which makes me very pleased.
Reply from Rowen Campbell, on behalf of the team at Marston Court

I'm glad to hear your father is settled at Marston Court and that you are happy with the care he is receiving. We appreciate you taking the time to share your experiences.

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Review from R P (Son of Resident) published on 30 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has settled in well from being very independent to being in a care home. He seems to get on very well with the staff which shows how quickly he has settled in. The team are great. They cannot do enough for you and nothing is too much trouble we are really pleased that we were able to get in
here after it was recommended to us.
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Review from C H (Daughter of Resident) published on 4 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We're very happy with the care Mum is getting at Marston Court and she is remarkably better there than she was at home; much more cheerful and focused. The staff are wonderful and very responsive to her needs and her general state of health is vastly improved. Couldn't recommend it highly enough!
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Review from Kay A (Daughter of Resident) published on 26 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is settled and happy. The staff are always upbeat and cheery and we always have a laugh with them.
I feel confident that my mum is in a great place with a team who genuinely have her well-being at heart.
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Review from Stephen B (Son of Resident) published on 26 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since Mum has been a resident she has seemed to be more inspired and also more sprightly. The staff are always great, helpful and bubbly. Overall, she is much happier than when she had care at home.
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Review from Stuart C (Son of Resident) published on 10 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The cost is a little high, but it is Oxford!
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Review from J A (Daughter of Resident) published on 29 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff put me and my mother at ease when we first visited. The care staff were amazing so upbeat doing extra tasks to make Mum feel good, above and beyond their job descriptions. The office staff gave advice as I was upset seeing Mum in a home at first, but it's the best thing that could have happened
- she's much happier now, so many activties. The newsletter over the 11 challenges for Poppy Day really helped my family feel good about her welfare. It was sent to relatives around the world. You're tops Marston Court - thank you!
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Review from Laura L (Daughter of Resident) published on 4 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
At the start of 2021 my dad started his residency here, it only took a week or so for him to feel at home - as this was a huge change for my dad so to have him feel comfortable and confident in a new place so soon was amazing.
With all Covid-19 restrictions in place, communicating with my dad was seamless;
via telephone any time of the day and eventually in person as restrictions eased.
Dad spoke highly of all staff, activities and especially food (which Dad loved!) the menu choices each day were incredible and this helped Dad gain weight in the midst of having treatment following his diagnosis.
I would highly recommend Marston Court for any family member and/or loved one.
Thank you all so much for the care, support and kindness you provided for my dad.
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Current Review Score: 9.8 (9.825)

Overview of Review Score

The Review Score of 9.8 (9.825) out of 10 for Marston Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.825 for Marston Court is calculated as follows: ( (262 Excellents x 5) + (49 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 314 Ratings = 4.825
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Marston Court is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Jul 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (1)

Sharon

Sharon Fenn

Job Title: Home Manager Joined: 2001

Sharon started working in a residential home in Oxford in 1982, initially part-time helping with evening refreshments and weekend care work whilst still studying. Sharon’s plans were to join the Police, however, she soon realised that working in care was to be her pathway, never leaving but gaining experience in all job roles until becoming a Home Manager in 2001.


Sharon currently manages Marston Court in Oxford gaining a ‘Good’ with one ‘Outstanding’ on the last CQC Inspection.


Sharon has many hobbies outside of the workplace including playing in a brass band, playing the flute, vice president of the Sandford on Thames WI, spiritual and reiki healer. Sharon will often play her flute for the residents or runs an activity of crafts & flower arranging.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Marston Court to verify any information. View our terms and conditions. Marston Court has an Enhanced Service - more info.