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Marston Court

Marston Road, Marston, Oxford, Oxfordshire OX3 0DJ
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I have found standards of care to be excellent. Mum is well looked after emotionally and physicallyHelen S(Daughter of Resident/Service User)
Marston Court, Oxford
Marston Court, Oxford
Marston Court, Oxford

Marston Court is a thirty-nine capacity care home located in Oxford, dedicated to person-centred methods and offering quality residential, early-stage dementia and respite care for older people.

Care charity and provider The Orders of St John Care Trust are respected in the care sector for a flexible range of care provision, making the most of voluntary sector contributions in order to help vulnerable adults achieve a more dignified lifestyle.

Carers respect clients...  

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Care Provided by Marston Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 39 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,460 - £1,555£1,610 - £1,695
Your fees cover several areas while in their care.
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the

home.

Services NOT included in price are: dentistry, chiropody,
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should

be paid for by yourself.

Contact Marston Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Sharon Fenn (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1996

Room Information

  • Single Rooms (39)

Marston Court Reviews (107)

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9.8

Marston Court has a Review Score of 9.8 (9.824) out of 10, based on 18 reviews in the last 2 years. Over all time Marston Court has 107 reviews.

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Showing 107 reviews matching selected criteria
Review from Jill D (Daughter of Resident) published on 21 March 2024 Submitted via Website
Overall Experience
My mother was a resident for 5 years and experienced a very positive and caring time at Marston Court. Mum had Alzheimer's and became very anxious for her last few years of life.
Previous to this she had experienced the wide-ranging offers of activities and groups put on by the home. She loved all the activities and was able to shine as an individual in certain groups.
Mum felt well cared for and I experienced this care when visiting. She was happy and comfortable.
During Covid, Marston Court made many activities available online and through online video calls, as well as supporting us by organising chats over another video calling service. These chats made a huge difference and allowed us to maintain better contact than the phone would have allowed.

I shall always be grateful to Marston Court for making Mum's later years as happy as they could have been! Thank you.

Reply from Helen Dearing, On behalf of the team at Marston Court

Thank you for your review, it was an absolute pleasure caring for your mother. Like you say, she was with us for 5 years, so we loved watching her interact with others and enjoy her activities. She will be greatly missed. If you are ever in the area, please do pop in for a cup of tea and cake, you will always be welcome.

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Review from A S (Son-in-law of Resident) published on 4 March 2024 Submitted via Website
Overall Experience

My relative recently died after five years of dedicated care at Marston Court. I have been able to visit and join in the life of the home - the book group, residents’ meetings, activities, special occasions etc. I have always been welcomed with a smile and a greeting. My strong impression is of a happy, busy and professional establishment.

Reply from Rowen Campbell, on behalf of the team at Marston Court

We are so sorry for your loss. It was an honour to be able to care for your loved one and to have you both as part of our Marston Court family. If there is anything more we can do to support you, please don't hesitate to ask.

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Review from Judy D (Daughter of Resident) published on 1 March 2024 Submitted via Website
Overall Experience
My mother, who lived at Marston Court for over 5 years, was in decline as a result of Alzheimer’s and the general frailty of very old age. The care, sensitivity and love she received was such a support to her and to all the family as we tried to cope with the inevitable.

This quality of care was entirely consistent with our experience over the time Mum has lived at Marston Court. We are so happy she spent the last years of her life there.

Reply from Rowen Campbell, on behalf of the team at Marston Court

Thank you for your kind words. It was a privilege to be able to care for your mother and we are all so sorry for your loss. If there is anything more we can do for your family, please don't hesitate to ask.

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Review from M B (Niece of Resident) published on 29 February 2024 Submitted via Website
Overall Experience
All staff I have dealt with seem very helpful and kind. I've seen this on either my real visits but also on phone calls or video calls. The staff take time and care, which is appreciated.

Thank you very much.

Reply from Helen Dearing, On behalf of the team at Marston Court

You're more than welcome. It's the least we can do. Thank you for your kind words, our staff will be really pleased. Do pop in and say hello when you're next visiting, the kettle is always on! Many thanks.

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Review from Charlotte T (Friend of Resident) published on 19 February 2024 Submitted via Website
Overall Experience
Very friendly and welcoming staff, always happy to help.
The staff treat my friend and the other residents with respect. They are always professional.
The common areas are clean and tidy, warm and welcoming.

She is a relatively new resident, she is settling in well, and slowly making her room more like her own, with the encouragement of the staff/ team there.

Reply from Helen Dearing, On behalf of the team at Marston Court

It's been a pleasure caring for your friend, she's really embraced living here and has settled in well. The staff will be so thrilled to hear how highly you rate the professionalism, respect and care we provide. Please let us know if there is anything we can do further for your friend. We look forward to seeing you when you next visit. Many thanks.

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Review from C B (Friend of Resident) published on 16 February 2024 Submitted via Website
Overall Experience

The staff are welcoming, friendly and kind to visitors and residents. The environment is clean, and well cared for with a homely atmosphere. I would recommend this as a care home for family or friends.

Reply from Helen Dearing, On behalf of the team at Marston Court

Thank you for your lovely review, we are thrilled to hear that you recommend our home based on the home and the homely atmosphere. Our staff do go above and beyond, so it's nice that you can see this. Many thanks once again.

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Review from Carol M (Friend of Resident) published on 16 February 2024 Submitted via Website
Overall Experience
My friend has been a resident for a short time and the staff have transformed her life in so many ways.
The staff are kind, caring and compassionate and nothing is too much trouble for them.

My only suggestion would be to improve the environment by adding en-suite bathrooms.

Reply from Helen Dearing, On behalf of the team at Marston Court

Thank you for your review, we really appreciate it. Our staff will be thrilled to hear how we have transformed your friend's life in so many ways. That means the world to us. Please come and say hello next time you are visiting your friend.

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Review from June P (Friend of Resident) published on 13 February 2024 Submitted via Website
Overall Experience
One of my friends has been living at Marston Court care home since before Christmas. I was present when she was assessed by the Home Manager and Admin Assistant. I was very impressed by the assessment and was extremely pleased when she was accepted as a permanent resident.
I can see a huge improvement in her since her admission.
The good work has carried on.
I visit on a regular basis, I find the staff to be very friendly, welcoming and extremely professional.
She was very unsettled at first, but they have coped very well with her care needs.
She is now so settled and no longer asking to go home.
I’m impressed with the activities that I’ve seen going on.
My friend was an A and E nurse giving great care and it’s so nice that this care is being returned to her.
I would like to express my thanks and gratitude to all the staff looking after her, I can remember a few names that I recall.

Make your good work continue.

Reply from Helen Dearing, On behalf of the team at Marston Court

What a fantastic review - thank you for taking the time to write it. It is so nice to hear how well your friend has settled in here at Marston Court. The staff will be so thrilled to understand how highly you rate the care, activities and facilities here. You are more than welcome to visit at any time, please come and say hello next time you visit your friend. Thank you so much!

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Review from A O (Daughter of Resident) published on 31 January 2024 Submitted via Postal Card
Overall Experience

The staff have and are looking after my mother so very well. I cannot complain at all. Carers and day activity organisers are amazing. Not only have the staff looked after my mother they have looked after her family too.

Reply from Helen Dearing, On behalf of the team at Marston Court

Thanks so much for your lovely words, we really appreciate it. The staff here will be so thrilled to read how highly you rate our care and activities. You and your family are always welcome here, we look forward to seeing you again soon.

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Review from Swee R (Wife of Resident) published on 13 November 2023 Submitted via Postal Card
Overall Experience

Since my husband's entry to Marston Court eight weeks ago, we have been touched by the high degree of personal care, kindness and energy from the carers to the residents. We are also relieved and happy with the quality of activities in their day centre (scooter races included!). The management team runs this stalkingly clean home like a big family, filling it with so much kindness and care that it has made settling in for my husband faster than expected. Thank you!

Reply from Helen Dearing, On behalf of the team at Marston Court

Thank you for your lovely review. We are really proud of our home and the home's community. We are thrilled to hear how well your husband has settled in. It's a pleasure to care for him. Do come and say hello next time you are here. Many thanks.

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Review from Joan D (Daughter-in-law of Resident) published on 31 October 2023 Submitted via Postal Card
Overall Experience

The staff are always welcoming when we visit. They often offer us tea or coffee. My mother-in-law always looks well cared for, and her room is always clean and tidy. Staff are quick to spot if she is less well than usual and haven't hesitated to call in the GP. Staff persevered in getting her involved in activities but also acknowledged her need for time on her own.

Reply from Helen Dearing, On behalf of the team at Marston Court

Thank you for your review - our staff will be thrilled to hear how highly you rate the care we provide to your mum-in-law. We love having her here. It's lovely when she joins in with the other residents doing activities. Please come and say hi next time you are visiting.

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Review from Andy D (Son of Resident) published on 31 October 2023 Submitted via Postal Card
Overall Experience
When Mum first moved in, she did not show her best self (she was angry about coming here). Initially, she was hostile towards others; however, the staff worked really hard to manage her behaviour, and with their perseverance and hard work, she settled in. With the staff's care and support, Mum is much happier.

Thank you.

Reply from Helen Dearing, On behalf of the team at Marston Court

Thank you for your review. It's great to hear how our staff have made your mum feel at home with us and that she is happy living here at Marston Court. It is a pleasure to care for her. Please let us know if there is anything else we can do.

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Review from Roger B (Son-in-law of Resident) published on 26 October 2023 Submitted via Postal Card
Overall Experience

Could not fault anything in the home, excellent.

Reply from Helen Dearing, On behalf of the team at Marston Court

Thank you so much for leaving your review. It's great to hear how happy you are with the care and facilities we provide in caring for your loved one. Please let us know if there is anything else we can do. Many thanks.

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Review from Khoa D (Husband of Resident) published on 19 October 2023 Submitted via Postal Card
Overall Experience

My wife began her permanent stay in Marston Court on 25th July 2023. She is settled in the new home nicely. She looks well and shows no signs of unhappiness because I think the building is beautiful, always very clean, warm and cost, the rooms are clean and comfortable. The management and all staff are always friendly, helpful and caring.

Reply from Helen Dearing, On behalf of the team at Marston Court

Thank you for your review - we are thrilled to hear how happy you are with the care and facilities we provide for your wife. It's a pleasure caring for her.

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Review from Gail J (Daughter-in-law of Resident) published on 4 October 2023 Submitted via Postal Card
Overall Experience

My father-in-law settled in really quickly which I feel is largely due to the friendliness of the staff, nothing is too much trouble for them, for residents and visitors. They are very professional and caring.

Reply from Helen Dearing, On behalf of the team at Marston Court

Thank you for your review. It's great to hear how quickly your father-in-law has settled in with us. It is a pleasure to have him here at Marston Court. The staff will be so pleased to see him settling in so well with us due to their friendly nature. If there is anything more we can do for him or you, please let us know.

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Review from I J (Wife of Resident) published on 3 October 2023 Submitted via Postal Card
Overall Experience

The staff are always helpful and keep us informed as to my husband's health and wellbeing. The building is always bright and smells fresh.

Reply from Helen Dearing, On behalf of the team at Marston Court

Thank you for your review. We are happy to have your husband with us here. Please do get in touch if there is anything else we can do for him or you.

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Review from Robert J (Son of Resident) published on 3 October 2023 Submitted via Postal Card
Overall Experience

I feel my dad is in a very caring place. It always seems so relaxed and clean. Dad seems to have settled in well. The staff are very friendly and professional.

Reply from Helen Dearing, On behalf of the team at Marston Court

Thank you so much for your kind words. It's great to hear that your dad has settled in well with us. It is a pleasure to have him with us.

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Review from Vicky B (Daughter of Resident) published on 19 May 2023 Submitted via Website
Overall Experience

Marston Court is a fantastic place and the staff are amazing. My dad moved in in September 2021 and has done incredibly well. He has put on weight, as he loves the food so much, and joins in with all of the activities. The care he receives is outstanding and he is treated as part of the Marston Court family. He is in the best place possible and I can't thank the staff enough for everything that they do for him.

Reply from Rowen Campbell, On behalf of the team at Marston Court

Thank you for your kind words, and for taking the time to share them with us. It's great to hear that your dad is thriving with us at Marston Court. If we can do anything else for him, or you, please don't hesitate to ask. I'll make sure the team sees your feedback as I know it's important to them.

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Review from Lynn P (Daughter of Resident) published on 19 May 2023 Submitted via Website
Overall Experience

I cannot recommend Marston Court highly enough! My dad has been a resident there since September 2021 and the care he gets is absolutely outstanding. The staff go above and beyond and are all so caring, compassionate and treat Dad as if he were one of their own family members. He enjoys the activities so much, something he would never have done previously! The food is amazing and I know Dad thoroughly enjoys it. It was a very difficult decision to place Dad into care but I know he is so well looked after, safe and is in the best place for all his needs. Thank you Marston Court, we will forever be grateful to you for all you do for him.

Reply from Rowen Campbell, on behalf of the team at Marston Court

What lovely feedback, thank you! And thank you for taking the time to share your experiences of Marston Court - I'm sure your comments will be useful to others in a similar position looking for care for a loved one. I'm glad your dad is so happy with us. If there is anything more we can do for him, or for you, please just let us know.

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Review from Bill L (Son of Resident) published on 18 April 2023 Submitted via Postal Card
Overall Experience

I am extremely happy with the care my father receives. The carers always seem to be happy, helpful and full of energy. They take good care fo my father in a thoughtful and caring manner which makes me very pleased.

Reply from Rowen Campbell, on behalf of the team at Marston Court

I'm glad to hear your father is settled at Marston Court and that you are happy with the care he is receiving. We appreciate you taking the time to share your experiences.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 July 2018
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

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News (0) & Events (0)

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Awards / Recognitions (9)

Accreditations

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Meet the Team (1)

Sharon Fenn
Sharon FennJob Title:Home ManagerJoined: 2001

Sharon started working in a residential home in Oxford in 1982, initially part-time helping with evening refreshments and weekend care work whilst still studying. Sharon’s plans were to join the Police, however, she soon realised that working in care was to be her pathway, never leaving but gaining experience in all job roles until becoming a Home Manager in 2001.

Sharon currently manages Marston Court in Oxford gaining a ‘Good’ with one ‘Outstanding’ on the last CQC Inspection.

Sharon has many hobbies outside of the workplace including playing in a brass band, playing the flute, vice president of the Sandford on Thames WI, spiritual and reiki healer. Sharon will often play her flute for the residents or runs an activity of crafts & flower arranging.

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