
The staff are always polite and helpful. Mum is happy to join in with activities and staff help herH B(Daughter of Resident/Service User)

my mother-in-law has been very happy, feels very safe and thinks the staff are very friendlyD R(Son-in-law of Resident/Service User)

Pleasant staff. Clean and tidy facilities.K B(Son of Resident/Service User)

The staff are always polite and helpful. Mum is happy to join in with activities and staff help herH B(Daughter of Resident/Service User)

my mother-in-law has been very happy, feels very safe and thinks the staff are very friendlyD R(Son-in-law of Resident/Service User)

Pleasant staff. Clean and tidy facilities.K B(Son of Resident/Service User)

Townsend House is a forty-five capacity care home situated in the Headington area of Oxford in peaceful and beautifully tended grounds. Townsend is dedicated to person-centred methods and offering quality residential, early-stage dementia and respite care for older people.
This traditional home from home has some lovely newly refurbished communal lounges where you can enjoy the company of others, take part in activities or simply sit down and read a good...
Care Provided by Townsend House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 45 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Day Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
Funding & Fees
Weekly Charges per Person
These services are: Personal care, accommodation,
utilities, use of communal areas, meals, drinks and
snacks, laundry (excluding dry cleaning),
housekeeping, maintenance and activities run by the
home.
physiotherapy, occupational therapy, opticians, hairdressing,
medications, toiletries, clothing, newspapers/magazines.
During your stay, you may need to purchase additional goods
and services. If they are able to provide such goods and
services, they will tell you how much these goods and services
will cost and they expect that you will pay for these goods and
services at the time you request them.
They can accompany loved ones to private appointments,
however the fee attached to this is £21 per hour. Where private taxi
services are used for transportation to appointments the cost should
be paid for by yourself.
The price(s) shown are provided by the care home. Contact Townsend House for full pricing details and T&Cs.
Contact Townsend House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- The Orders of St John Care Trust
- Voluntary / Not for Profit Owned
Person in charge
- Lisa Oliver (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 1995
- Number of floors: 1
Room Information
- Single Rooms (45)
Townsend House Reviews (91)
Townsend House has a Review Score of 9.8 (9.771) out of 10, based on 24 reviews in the last 2 years.
Over all time Townsend House has 91 reviews.
My mum (Meg) has been taken into Townsend House. We have had first-class support from all your staff and Mum is very happy with her new home. We have given some items from her old home to help with your daily care. Many thanks everyone.
Thank you so much for your lovely 5-star review of our home, it really means the world to us. We're so thrilled to read that your mum is happy living here; she's fitted in so well and already a big part of our Townsend House family. Please reach out if we can be of any further assistance.
On arrival to Townsend House, a lovely walk way to the entrance with a beautiful garden. We were greeted by a very friendly staff member who took us to my Aunties Room. We were very impressed with the inside of the building and how lovely and clean everything was. My Aunties Room was beautiful, light and spacious. Was very impressed with all the staff how friendly and helpful they all were. We were very impressed with all the facilities. eg: Dining room, lounge, garden etc; Not only were the staff friendly & helpful, the management were outstanding too. Very impressed with the security of the building.
Thank you so much for your lovely feedback. We're delighted to hear how impressed you were with your visit to Townsend House and that you received such a warm welcome from the team. It's wonderful to know that you enjoyed the beautiful gardens, welcoming spaces and facilities, and that your aunt's...
The staff are friendly and helpful- everyone you meet seems to know mum and is happy to help with any queries we have.
Mum has thrived in Townsend House. We have now managed to get her in there permanently which is amazing as she is happy there. ( she said to me recently 'do you think I could stay her? I really like it')
The activities for residents are a great source of fun and stimulation for mum- it has become clear to us that she has been missing social interaction and stimulation and is now having a new lease of life as a result.
Navigating getting her there permanently has been a challenge for many reasons but throughout the period the staff have been supportive and compassionate helping us get through each stage.
I am delighted and grateful that mum is here and cannot thank them enough
Thank you so much for sharing such a heartfelt and thoughtful review. We're absolutely delighted to hear how well your mum has settled at Townsend House and how much her wellbeing has improved since first joining us for respite care. It's especially lovely to hear that she has made friends, enjoys...
Made to feel very welcome. Friendly and happy staff. My friend is relaxed and happy.
Thank you for sharing your lovely feedback. We're so pleased to hear you felt welcome and found the team friendly and happy. It's especially nice to know that your friend is relaxed and happy here - that means a great deal to all of us.
Very friendly, helpful staff. My friend seems extremely well cared for. The home is clean and in a good state of repair. It seems comfortable. My friend is happy here.
Thank you for leaving us a lovely 5-star review - we are very grateful. It's really great to hear how highly you rate Townsend House and the team here and that your friend has settled in so well. We look forward to welcoming you again soon.
My friend has been in the home for a short time so far but feels very calm and settled. The staff are wonderful, friendly and bubbly. The home has a great garden.
Thank you for sharing such a lovely review. We're so pleased to hear that your friend is already feeling calm and settled, especially in these early days. It's wonderful to know the team's friendly, bubbly nature has made such a positive impression. We're also glad your friend is enjoying the...
Staff are usually very friendly and welcoming whilst helped my husband to settle in at the day break.
Thank you for your kind words about our day care service - it's been lovely to get to know you and your husband. All the very best.
Everyone is very kind and professional with efficient and caring programs.
Thank you for your lovely 5-star review of our home. It is an absolute pleasure caring for you -you make us smile every day. Very best wishes from all the team here at Townsend House.
Such a lovely place, very warm and inviting feeling you get as you walk in the door. The staff are all attentive and really care from the heart. I feel very pleased and I can relax leaving my aunty in their care knowing how well she is being looked after. I cannot thank you enough for the special care you are providing it is lovely inside and out, the gardens are fantastic.
Thank you so much for your kind and thoughtful words. We're truly touched to hear how welcomed and at ease you felt, and it means a great deal to our team to know that our care has given you peace of mind. Looking after your aunty is a privilege, and we're so pleased you've noticed the love and...
My mother stayed at Townsend House for short term respite care after hospital. We both found this care home had a friendly welcoming atmosphere, from all of the staff and residents. Mothers' care needs were well supported, enough so to return home.
Thank you for your lovely review of our home - it's greatly appreciated. We are so glad to hear that your mother's needs were well met and she has recovered well enough to go home. It was an absolute pleasure caring for her. Do reach out if we can be of any further assistance.
My experience of visiting my friend and approaching the staff with questions and queries is entirely positive. I have confidence in the care my friend receives.
Thank you for taking the time to write a review, and with such kind words.
From the day my mother became a resident the care and dignity with which she was treated has been exceptional. All the staff - carers, nurses, clinical and management have been so kind and truely working for my mother's best interest. This despite her being highly confused, having been admitted on an emergency basis following an infection. We would recommend Townsend House and its staff.
Thank you for leaving us such a lovely review and recommendation, it's greatly appreciated. It's a real pleasure caring for your mother. Please do reach out if we can be of any further assistance.
The staff were always very welcoming and knowledgeable regarding the well being of my mother.
Thank you to everyone there.
Thank you for your review of our home, it's so appreciated. Our staff will be so thrilled to read how highly you think of them; as you say it can be a challenging environment. We always strive to go above and beyond. Please reach out if we can assist your family further.
My mother was a resident at Townsend House from October 2022. She was always well looked after, and when he mobility declined, she was assigned additional care as required. Mum was treated with respect and dignity, and if she preferred to stay in her room, this was accepted as her wish. There were activities organised regularly and mum was helped as her hearing made it difficult at times. Staff were always friendly and considerate and provided a 'second family' atmosphere for mum. Thank you.
Thank you so much for your lovely 5-star review, this has made our day. We are sorry for your loss, your mother was an absolute joy to care for and she will be so missed, she was a massive part of our Townsend family. If you're ever in the area, please come and join us for a cuppa, our kettle is always on.
Then I came to see my friend here at the beginning of July, and I could not believe my eyes. Here she is, charging around with a walking stick, laughing, happy and quite literally, back to her old self. I can't thank the staff here enough for all they are doing for my friend. you have truly performed a miracle.
Thank you so much for your lovely review, we are so thrilled by your feedback. We have been amazed by your friend's progress, she has thrived and is really popular with the other residents and team. If there is anything further we can do for your friend please let us know, we'd be happy to help.
Once established and aware of the routine asked of residents, a comfort is found amongst the staff and residents one comes across. I always say 'hello' to anyone I see or meet (staff, cleaners, kitchen staff and residents). Doing so makes me feel relaxed and welcome. All staff are attentive - it is like a place from home - warmth and conversation and importance. I feel relaxed as a resident.
Thank you for your lovely review of Townsend House. We love caring for you and since you joined us only a few weeks ago, you've settled in so well. You're an absolute joy and it's great to see you getting on so well with everyone. Please let us know if there is anything else we can do for you.
Friendly staff, clean, warm and welcoming.
Thank you for leaving us a lovely review of our home, we really appreciate it.
All staff are helpful, friendly, caring and very professional. Always happy to answer any queries or worry that might arise.
Thank you for taking the time to share your views of Townsend House - we really appreciate it. Please don't hesitate to ask if there is ever any more we can do to help.
My brother lived here until he passed, he was very well cared for and happy. Along our journey I made friends with other residents and still visited from time to time, it is so nice to see the happiness and care still being given when I walk in. It's always so clean and smells good. Thank you for taking such good care of my friends.
Thank you for your lovely review of our home, we are so grateful. We loved caring for your brother and getting to know you both. He is very much missed. Thank you for still coming to visit us all, we love welcoming you and seeing you interact with the residents. You're always welcome here.
My husband has dementia. When I collect him from daycare at Townsend House he is animated and happy. He loves all the staff who have taken such good care of him and engaged him in activities that he has enjoyed. My thanks to Townsend House.
Thank you so much for your kind review. It's an absolute pleasure having your husband attend our daycare. He is so kind and friendly and has integrated really well. Please let us know if there is anything else we can do for him.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 30 May 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Townsend House.
There are no upcoming events for Townsend House.
Awards / Recognitions (9)
- 30 Jan 2026Recipient: The Orders of St John Care Trust
- 31 Jan 2024Recipient: The Orders of St John Care Trust
- 28 Feb 2023Recipient: The Orders of St John Care Trust
Accreditations
There are no accreditations posted yet for Townsend House.
Meet the Team (3)

Lisa joined OSJCT as Home Manager for Townsend House in December 2024. She holds Level 2 and 3 qualifications in Health and Social Care, as well as a qualification in Leadership and Management of Care Services.
With a strong background in the care sector, Lisa is passionate about providing high-quality care and is excited to bring her experience and leadership skills to Townsend House. She looks forward to getting to know her team and making a positive impact within the home.
Outside of work, Lisa enjoys spending time with her family and taking part in outdoor activities. She values the importance of relaxation and reflection in her personal time.

Chris has an NVQ Level 3 in Administration, ILM 1 and 2 in Team Work and Management and has an EU Computer Driving Licence.
Chris was introduced to the care industry through a family member who worked for the Trust. Chris loves the diversity of her role as she gets to meet residents, elderly people and their families.
A particularly fond memory of Chris’s with the residents was when she did a memory walk in the gardens of Oxford which she absolutely loved.
Chris’s hobbies include crochet, barbequing, doing jigsaw puzzles and going for long walks. She also loved caravanning with her children when they were younger and growing vegetables with them.

Jessica joined the Trust at Townsend House in November 2025 as a Kitchen Assistant before progressing to the role of Activities Coordinator in May 2026. She is passionate about bringing people together and creating meaningful experiences that enrich residents' lives. Jessica enjoys planning and delivering a wide range of engaging activities and themed events that encourage connection, promote wellbeing, and create lasting memories.
She is looking forward to strengthening community links, introducing new experiences that cater to a variety of interests and abilities, and helping residents maintain their independence while enjoying a fulfilling lifestyle. Outside of work, Jessica enjoys baking, cooking, attending festivals, playing bingo, getting creative, and meeting new people from all walks of life.
Frequently Asked Questions about Townsend House
What types of Care is Townsend House registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Townsend House have?
There are 45 Single Rooms.
What are the Facilities & Services at Townsend House?
Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room are some of the Facilities & Services.
How far is Townsend House to the centre of Oxford?
2.8 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Townsend House to verify any information. View our terms and conditions. Townsend House has an Enhanced Service -more info.