Broadwater Lodge is a very friendly, open and honest care homeAngela K(Daughter of Resident/Service User)
Broadwater Lodge is a very friendly, open and honest care homeAngela K(Daughter of Resident/Service User)
Broadwater Lodge offers 'Outstanding' specialist dementia, residential and short term respite care. The care home team in Godalming, Surrey, does everything possible to ensure that residents enjoy a superb quality of life.
The home was rated ‘outstanding’ by the CQC in November 2019, and its unique environment is tailored to residents’ interests. There’s everything from a pub and cinema, to a sweet shop and even a real farm, complete with...
Care Provided by Broadwater Lodge
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 67 Service Users
Dementia Care Types Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
- Self-Funded Residential Care: from £1,818
- Self-Funded Residential Dementia Care: from £1,913
- RESPITE Self-Funded Residential Care: from £2,028
- RESPITE Self-Funded Residential Dementia Care: from £2,123
care and support required by each individual. Premium rooms normally require an additional charge. There
are no additional fees for respite stays.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house coffee station
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
Contact Broadwater Lodge to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
-
NHS Continuing Healthcare (CHC)
Good to Know
Group/Owner
- Care UK
- Private Owned
Person in charge
- Angela Bookham (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2013
- Number of floors: 1
Room Information
- Single Rooms (67)
Broadwater Lodge Reviews (51)
Broadwater Lodge has a Review Score of 9.9 (9.860) out of 10, based on 17 reviews in the last 2 years.
Over all time Broadwater Lodge has 51 reviews.
What's not to like about Broadwater Lodge ?! My husband is so well looked after by a very caring team, in an environment which is warm and safe, with excellent food to keep to feed the inner man! His dementia is well catered for by staff who understand the condition, and make every effort to involve him in the various activities. Special milestones in his life are marked by a wonderful events team, which adds to the enjoyment ! In short, I am just so happy in the choice of this great care home, and can't recommend it highly enough.
At Broadwater Lodge Care Home we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
SH
At Broadwater Lodge we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Mum has been at Broadwater Lodge for three months after a flood at her property. She absolutely loves being there. The staff are all friendly, helpful and generally cannot do enough for their residents. There are plenty of fun and varied entertainments, each day, available. These range from cookery to painting, drawing and Mum's very favourite, visiting musicians! Angie and her team make everyone feel they're special, in their own home but with a supporting hand steering behind to ensure their safely. Broadwater Lodge is a great place. I'm delighted my Mum is there..
At Broadwater Lodge we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
The place is lovely with lots of activities, and the staff are brilliant.
At Broadwater Lodge we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
My mother is in her mid-nineties and suffers from dementia. She has been a resident of Broadwater Lodge for over 4 years now and whilst she thinks she would rather not live in a care home, agrees that she can find nothing wrong and indeed mostly everything is good about it. Broadwater Lodge is a warm, friendly welcoming inclusive home with professional caring staff. I can't speak highly enough of the positive happy attitude and vibe that resonates as soon as you enter the front door. It makes one feel part of one big happy family. There is a full and varied programme of activities for residents to participate in if they want to. My mother is not always so keen to join in some of the activities but she is always invited to. She does however enjoying the lakeside walks in fine weather, visits to Jen's hair salon, coffee mornings and chatting to everyone that stops to talk to her. I am confident that she receives the best possible care in this wonderful community.
At Broadwater Lodge we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
My dad has been at Broadwater Lodge for nearly two years now, and the difference in him has been incredible. He looks so much happier and healthier, which gives our family great peace of mind.
Broadwater Lodge is a wonderful care home, and I'm truly grateful for the care he receives. All the staff are lovely, welcoming, and genuinely caring. I would highly recommend Broadwater Lodge to anyone looking for a high-quality, compassionate care home.
At Broadwater Lodge we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
The residents are highly stimulated through regular activities, which my mum thoroughly enjoys, which range from the local children's nursery visits to pamper sessions, painting, entertainers and much much more.
The care home is always spotless, and there is always a choice at mealtimes (and an amazing cake trolley that appears in the afternoons!)
After being reluctant for mum to have to make this move, she now could not be in a better place, that is filled with wonderful people.
At Broadwater Lodge we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
We were so worried about moving mum into a home but she has settled into Broadwater Lodge and is surrounded by love and caring wonderful people. Angie and her amazing team go above and beyond to look after their residents needs, they are an exceptional team, and we never have to worry about mum. I love going to see mum as it is such a warm, friendly and homely place, so much so mum has asked me to move in a couple of times, she says I would love it, that says it all! Mum joins in with the activities that Nic and Doreen put on which are so much fun, there is always something going on. Mum loves the farm animals, hair salon and having her nails done, and she joins in with the dancing and singing, they have some amazing entertainers going in regularly, and mum can relax and be herself. It's 10 out of 10 from me!
My grandmother has been at this care home for the past year. Although she was initially reluctant to move into such a facility, she's since been humbled by the warmth, compassion, and professionalism shown by the management, support staff, and activity teams. The sense of community and care has made her feel like part of a family. I'm able to visit freely and am always welcomed with open arms. Knowing this is where she'll spend the remainder of her life isn't easy-but I feel reassured, grateful, and humbled that she's in such a safe, respectful, and well-cared-for environment.
The amazing staff here added life to my mother's years as well as 5 unexpected years to her life! Aside from the fabulous and thoughtful facilities ( small farm, hair and nail salon, fairy garden/ hedgehog hideout etc) what makes it is kind, thoughtful , caring staff who always go the extra mile. One of very few places to be " gold standard" rated for dementia care their skills, techniques and experience at avoiding drama are vital for people suffering memory loss or confused. When mum first went in there she was anti personal care; not keen on eating , lethargic and somewhat confrontational. After a while there she was enjoying sociable mealtimes, the afternoon treat trolley ( cakes or similar) visits from local nursery school or entertainers and long pamper sessions! Despite needing a wheelchair more recently she went for meals out, theatre and local park visits. Cannot speak highly enough of this caring team ( from someone who was v sceptical of homes and checked 18 out!)
Thank you.
Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.
Every member of staff I've had contact with is extremely professional, approachable and kind.
There is always something going on to engage the residents, from film night to nursery children visiting, to quizzes and visiting singers.
As a family, we could not be happier with the care and dignity given to my mother-in-law.
Thank you everyone at Broadwater Lodge.
Broadwater Lodge has looked after my friend with great diligence and taken good care of him. If they have any concerns, they communicate them to me quickly. The staff are always approachable, friendly and clearly have the best interests of the residents at heart. There are a lot of activities that take place; it is a fun place. And yet for those who wish to be alone, there are many spaces to do so. The stimulation provided by the animals outside cannot be overestimated. My friend has become happier than I would have thought possible having been at Broadwater Lodge; a great place!
Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team.
More importantly, the pressure that the staff in the care home were under was so ridiculously high. And yet, they did not fail to deliver an outstanding service for all the residents at a cost to themselves and their own families.
So few people witnessed this including the government. I witnessed it and I will be forever grateful to all the staff and Care UK for an exceptional gift of giving, love, warmth, genuine caring for the vulnerable, which one of them was, my mum.
Homely atmosphere.
Very caring staff.
Good food.
Teams provide excellent activities.
Open door policy is extremely good.
Nothing is too much trouble.
Staff are always happy.
The mini-type zoo is appreciated by residents and their families.
I regularly visit my father-in-law who has been at Broadwater for almost a year now. I am always impressed by the attitude of the staff and they are always so attentive to the residents. I am also impressed with the activities on offer and during December there was a whole variety of entertainment in the lead up to Christmas. I have been fortunate enough to support my father-in-law at a local Christmas Party, and a summer Sports Day. It is great to see the residents smiling and enjoying different activities.
Thank you very much for taking the time to leave us feedback about your experience. We set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many thanks, the Care UK team
upset she could not return to Broadwater Lodge. Wish she was there now compared to where she is now.
Once again, Broadwater Lodge Care Home has excelled in making their sports day a great success with fun and games for everyone. My mother has been a resident there for eighteen months. Visiting most days, the staff are always friendly and chatty and nothing is too much trouble. Mum enjoys the activities the entertainment team organise which are very varied; guest singers, performers, local nursery school visits etc. Touring the grounds with the pigs, goats, chickens and Biscuit, the shetland pony, is a real enjoyment for her. The staff are so caring to everyone's needs it gives my sister and I comfort to know she is in safe hands and is happy living there. Thank you to everyone who works there so hard, it really is appreciated.
Broadwater Lodge is a very friendly, open and honest care home. They provide daily, amazing activities for their residents. I receive monthly updates on my mum''s well-being as well as regular phone calls on what's been happening with Mum's care and if I have any concerns. I would definitely recommend Broadwater Lodge and will continue to support their amazing staff where I can.
They make the home so comfortable for the residents who all seem happy and restful there.
There is a positive air as you enter the home and it makes visiting a pleasure as it is a pleasant experience, I can't thank them enough.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 November 2019- Caring Outstanding
- Effective Good
- Responsive Outstanding
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (44) & Events (0)
- Posted: Friday 29 May 2026Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- Posted: Friday 29 May 2026Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- Posted: Friday 29 May 2026Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Broadwater Lodge.
Meet the Team (1)
Angela Bookham started work at Broadwater Lodge in 1994 as a care worker and, after a spell at our sister home Jubilee House, returned as manager in early 2012.
As a child, I always wanted to be a nurse, but my mother strictly forbade it and insisted that, like my sister, I would take secretarial training. However, it wasn’t long before I decided to pursue my true calling and, at the age of 16, became a carer at an orphanage. I went on to join Broadwater Lodge in 1994 as a care worker, but was quickly promoted through the ranks to team leader and on to deputy manager. After a spell at our sister home, Jubilee House which is a few miles away, I returned to Broadwater Lodge as manager in 2012.
I really love this job and the opportunities it gives me to make a positive difference to people’s lives. I always strive to put myself in the shoes of residents. More and more people are being diagnosed with dementia, so this is an enormous issue which many of us will face at some point in life. I passionately believe in giving people the level of care and attention I would like to receive if I were in their place.
I’m really proud of the atmosphere we have created at Broadwater Lodge – I’d describe it as a ‘home from home’ and that’s often the first thing people say when they walk through the door. Indeed, one family based in Bournemouth was so impressed by Broadwater Lodge that they chose us over other homes closer to where they live.
Every day is different here, and that’s down to the work of our three excellent activity coordinators. They do a great job working with the residents, understanding what they want to do and coming up with new and exciting ideas. One of the best was a Mad Hatter’s Tea Party which we held for the Jubilee. I was new at the time, but was tremendously impressed by the imagination and dedication everyone showed in putting it together. It’s moments like those that make Broadwater Lodge a very special place to be.
Angela celebrates 20 years of serviceBroadwater Lodge’s very popular home manager Angela Bookham reached a very important milestone. She has been providing quality and expert care to her residents for 20 years.
The management of Care UK and Angela’s many colleagues send their congratulations and they look forward to working with her for many years to come.
Frequently Asked Questions about Broadwater Lodge
What types of Care is Broadwater Lodge registered for?
Older Person Care, Dementia, Learning Disability / Autism, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Broadwater Lodge have?
There are 67 Single Rooms.
What are the Facilities & Services at Broadwater Lodge?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Broadwater Lodge to the centre of Godalming?
1.6 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Broadwater Lodge to verify any information. View our terms and conditions. Broadwater Lodge has an Enhanced Service - more info.