
I would strongly recommend Eastlake and am extremely grateful to all the teamNicky J(Daughter of Resident/Service User)

Eastlake is a home from home. The staff always take the time to add joy to Mums day.Lorraine P(Daughter of Resident/Service User)

The level of care and kindness is unbelievable.Mandy A(Ex Family Member)

I would strongly recommend Eastlake and am extremely grateful to all the teamNicky J(Daughter of Resident/Service User)

Eastlake is a home from home. The staff always take the time to add joy to Mums day.Lorraine P(Daughter of Resident/Service User)

The level of care and kindness is unbelievable.Mandy A(Ex Family Member)

Eastlake in Godalming is situated close to the South Downs National Park. The home continues to welcome new residents and provides residential and dementia care for up to 52 residents in homely and comfortable single ensuite rooms. As well as permanent care, the home can a accommodate shorter stays, trial stays and convalescence care.
Activities are arranged with resident input and meals are cooked freshly on site each day. They...
Care Provided by Eastlake
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 53 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Fees can vary depending on care needs and other factors. Colleagues at Eastlake will be happy to discuss our weekly fees with you and what our fees include.
The price(s) shown are provided by the care home. Contact Eastlake for full pricing details and T&Cs.
Contact Eastlake to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Anchor
- Voluntary / Not for Profit Owned
Person in charge
- Nicola Drake-Smith (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (53)
- Single Rooms with ensuite Wet Room (51)
Visiting
- Visitors are welcome at Eastlake.
Parking
- The home have onsite parking, including disabled spaces.
Eastlake Reviews (100)
Eastlake has a Review Score of 9.7 (9.703) out of 10, based on 18 reviews in the last 2 years.
Over all time Eastlake has 100 reviews.
The food always looks delicious, and it's clear that residents are well cared for. A few weeks ago, I was lucky enough to see a fantastic entertainer performing, and it was wonderful to see everyone singing along, smiling, and genuinely enjoying themselves.
The home is always clean, comfortable, and inviting. What has impressed me most is the positive difference Eastlake has made to my friend. They used to live at home and often felt lonely, but now they have plenty of company, are well looked after, and seem much happier. It's reassuring to know they are in such a caring and supportive environment. I would happily recommend Eastlake to anyone looking for a welcoming and compassionate care home.
Eastlake is a very clean care home and all rooms are kept well with no horrible smells, as commented by those visiting my mother. The staff are very friendly and many have been working there a long time giving the residents continuity in there care. The regular visits by opticians, chiropodists and hairdressers all help to keep the residents cared for. Regular visits from the local GP is well organised.
Thank you for taking the time to leave us a review, we are pleased to hear you are happy with cleanliness of the home, our staff team and the professional support provided. I'm always happy to discuss feedback on all aspects of day-to-day life at Eastlake and my door is always open. Thank you again for your review.
Really pleasant and friendly atmosphere, the team are really helpful and provide updates on mum's care regularly. Nice to see a wide range of entertainment put on for the residents across the home too.
My parents have been resident at Eastlake since March 2026 and the staff have been excellent at helping them, (particularly my mother), settle in and make the adjustment from living independently. My father now needs more care that could be provided at home and I am really pleased with how this has been implemented so far. All my interactions with the staff have been really positive.
Very Happy with the Care Mum is having at Eastlake she has settled much better than expected as she did not want to move initially but has Dementia and was and becoming isolated living at home alone. After three months she has become more sociable, enjoys the musical activities and making new friends. It gives us great relief to know she is so well looked after, taking her medication correctly, enjoying a variety of meals and is much more comfortable. Highly recommend Eastlake to anyone looking for somewhere for a loved one.
Basically I like living at Eastlake because I have my freedom and I can do what I want. I like the food, the chef manager is very good and his food is delicious. I like activities like bingo, exercises, especially my wellness program. Management team is approachable and ahead of the game. Housekeeping is good. Everything is spotless and care staff are extremely helpful. Also gentleman club is a good addition to overall activities.
I cannot recommend Eastlake Care Home highly enough. My dear friend and former neighbour was a resident of Eastlake up until the end of her years, and it was such a comfort to see how happy and genuinely well-cared for she was during her time with them. Every time I visited, the home was spotlessly clean and I was always greeted by a team of staff who were incredibly friendly and welcoming, which made such a difference. I did truly feel like she was in a 'home from home' and it felt like a place where she wasn't just a resident, but was surrounded by love and dignity. Thank you to the entire team for providing such a supportive and warm environment, especially towards the end of her life, it was such a comfort to know she was in good hands and that's all I could wish for.
Eastlake is a 1st Class care home, the rooms, catering, communal areas and activities are excellent and the staff are professional, personal and attentive.
My mum was the happiest she has been in years. I personally was always made welcome with a lovely greeting, nice cuppa, biscuit and even invited to stay for dinner.
I was kept informed all the time about my Mums care and any health problems or falls.
She was escorted to hospital when needed with a friendly person by her side usually Linda.
The whole experience was 5* and I personally would highly recommend Eastlake to anyone who is looking for a place for a loved one.
My dad has been at Eastlake for two months in respite which has now become permanent. The home is wonderful. The staff are all so friendly and helpful and the food, accommodation, atmosphere, activities and care are really outstanding. Dad is really happy at Eastlake, and we have seen such a difference in him (for the good) since he has been at Eastlake. The management and entire care team have been so kind and supportive, which has taken a massive load off mum's and my shoulders in particular. I can relax in the knowledge that he is being well looked after, he is safe, has a proper routine again, and most importantly, he is happy at Eastlake. There is also far more stimulation, social interaction etc for him in this environment than there was when he was at home. I would strongly recommend Eastlake and am extremely grateful to all the team for what they are doing for Dad, which allows me to be his daughter again. Thank you.
Very caring, friendly and warm environment. So very appreciative of all you do.
Eastlake is a home from home for residents. The level of care and kindness is unbelievable. All staff members are cheerful, and always happy to help in any way. They went over and above to make our family member welcome and settled, a lot sooner than we had expected. The manager is very professional, and friendly and approachable. The overall feeling of this home is a great team of caring staff. What more could we ask for? Eternally grateful to all!
Really caring environment and the staff are so helpful and friendly.
Thankyou all for the kindness!!.
I visit Eastlake once a week to assist and take out a blind resident.
Mum came to Eastlake for respite. She wasn't happy and was adamant she was going home at the end of the 4 weeks. We visited daily to help her settle in. The first few days she wanted to stay in her room but that changed when the carers came to her room and encouraged her to go to the activities. Mum isn't used to doing things on her own so it meant a lot that all the staff helped her settle in. Mums 4 weeks are at an end and she doesn't want to leave! The staff are all so lovely, they really do care. Everything has been well thought out to encourage independence with safety in mind. Everyday is a treat. Mum loves the food and choices available. There's always freshly baked cakes, biscuits and fresh fruit to help themselves to. Tea and coffee Is always being offered. I feel so lucky to have found Eastlake for mum. She is in the best place and I know she is happy and safe all of the time. Thank you to everyone at Eastlake for making mum and us feel so welcome and part of the family.
Thank you!
My mother died at Eastlake in August 2024, having lived there for nearly 10 years. We are so grateful to the Eastlake staff for the love and respect they showed to mum. The tenderness with which carers spoke of mum and took care of her was beautiful. Eastlake's open-door policy has meant that we've been able to treat Eastlake as a second home. We always felt welcome and we could enjoy time with mum knowing that her needs were being met. I recommend Eastlake to everyone who is looking for a care home, it's a special place.
My wife has lived in Eastlake for a couple of years, following a diagnosis of Dementia, and caring advice from Social Services that, because of illness, I was no longer capable of looking after her at home. In hindsight, I have no regrets. Eastlake is knowledgeable, purpose-built, smallish, two stories, in relateable size units, and a pleasant garden. The rooms are en-suite, fitted with the usual aids, and with a view into the garden. The units each have a lounge and dining room opening out of a large hallway with comfortable chairs. My wife often sits in the hallway. I sit with her and, as a by-the-way, have a good view of the activity. What I see and hear squares up with what I would expect as 'best practice'. At a more individual level, my wife was hospitalised after a fall, and her re-entry to Eastlake was made possible by the intelligent use of a hoist, rotunda, and wheelchair. When I visit, the staff greet me by name and with the offer of tea and biscuits. Nice!
My mother came to Eastlake as she has Alzheimer's, had started refusing entry to her home by her visiting carer and no longer initiated eating or drinking enough. She had lost a lot of weight and had become frail and wobbly. Since being at Eastlake she has been filled with support and kindness and a social environment. The food is truly excellent she has now regained the weight she lost and looks much more healthy despite the inevitable decline in her cognitive function. She is safe and well looked after and no longer a worry.
5-star care, facilities and staff.
Since a crisis occurred a number of days ago the staff have been fantastic across the board for my mother-in-law and for us too! Thanks for all you do for our loved one, it means so much to us especially right now!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 January 2024Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 27 July 2026We currently have two vacancies for care. Please contact Eastlake directly for more information.
News (2) & Events (0)
- 19 Dec 2025
Residents and colleagues at Anchor care homes across Surrey are embracing the festive spirit in style. From crafting Christmas decorations and singing carols, to decorating trees and baking festive treats,...
- 09 Oct 2024
Anchor, England’s largest not-for-profit provider of housing and care for people in later life, has received platinum status in the RSPCA’s annual PawPrints Awards for the second year in a...
There are no upcoming events for Eastlake.
Accreditations
There are no accreditations posted yet for Eastlake.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Eastlake
What types of Care is Eastlake registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Eastlake have?
There are 53 Single Rooms.
What are the Facilities & Services at Eastlake?
Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is Eastlake to the centre of Godalming?
0.7 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Eastlake to verify any information. View our terms and conditions. Eastlake has an Enhanced Service -more info.