Eastlake, Godalming, Surrey
Eastlake, Godalming, Surrey
Eastlake, Godalming, Surrey

Eastlake in Goldalming is situated close to the South Downs National Park. The home provides residential and dementia care for up to 52 customers in homely and comfortable single ensuite rooms. It is owned by Anchor, England's largest provider of housing and care for people over the age of 55 years. It has decades of experience as a not-for-profit provider of services for older people and was voted a Sunday Times Top 100 Not-for-Profit Organisations to work for in 2016.

Anchor works with customers and their loved ones to create detailed care plans, ensuring individual health and care needs are continually met. Priding themselves on their dementia care, staff are provided with on-going training so that their approach always reflects best practice, working hard to get to know customers and build relationships.

Anchor strives to provide a high-quality service and exceed expectations by continually reinvesting money made into its services and properties.

Group: Anchor

Person in charge: Linda Grout (Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 53 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 53

Rooms with ensuite WC: 53

Facilities & Services: Sheltered Housing • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Eastlake: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.2 Eastlake has a Review Score of 9.2 (9.220)

The Review Score of 9.2 (maximum of 10) for Eastlake is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Eastlake in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.465 for Eastlake is calculated as follows: ( (77 Excellents x 5) + (35 Goods x 4) + (17 Satisfactorys x 3) ) ÷ 129 Ratings = 4.465

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.755 Points relating to the number of positive Reviews for Eastlake is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 10.6 positive Reviews (53 registered maximum number of service users ÷ 5). 8 Reviews ÷ 10.6 Target = 0.755

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    4
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Eastlake?

  • Extremely LIKELY
    9
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Eastlake

  • Daughter of Resident/Service User
    6
  • Friend of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • Volunteer
    1
  • more

All the staff are very friendly and helpful.

How likely would you be to recommend Eastlake? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Friendly welcoming. Staff are caring and kind. Sometimes communication is a problem and messages regarding client don't always get passed on.
Overall, however, a lovely atmosphere and a secure, caring environment.

How likely would you be to recommend Eastlake? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My mother has been a resident at Eastlake for nearly a year. The staff have always been friendly and helpful. She has calmed down over the last year and has now resigned herself to have to live out her final years at Eastlake.

How likely would you be to recommend Eastlake? Likely

Average Rating: 

 3.2 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

All the staff from reception, carers, catering, cleaners, team leaders and management are always welcoming and nothing is too much trouble.
My mother has been treated with dignity and care during her settling in months. She has had some unexpected health problems and they have been dealt with swiftly and with compassion. I am very impressed with the service.

How likely would you be to recommend Eastlake? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I believe this to be an excellent care home. The staff are kind and patient, and the residents are clean and well dressed and looked after with care. It is always a pleasure to visit and we are made very welcome. There are lots of activities and a dog and two cats, which I think is a very good idea. I have not visited any rooms, but the communal areas are always clean and the whole place is inviting. I do not know the costs so do not know if it is good value - but I expect so.

How likely would you be to recommend Eastlake? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

The staff are very helpful and loving.

How likely would you be to recommend Eastlake? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

My mum was a resident for the last 3months of her life. I was delighted to find such a clean and delightful place. It was like a hotel. All residents washing is done individually. I have continued to visit another resident since my mum died, find it a very pleasant place.

How likely would you be to recommend Eastlake? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Eastlake has given my 101 year old mother first class care for more than five years.
They have made her life comfortable, secure and contented and my life much easier and worry free.

How likely would you be to recommend Eastlake? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father lived at Eastlake for nearly three years until his death in August 2016. He was very happy there and always commented on the kindness of the carers. Some carers found time to talk to him about his interests and his past life and he appreciated this. Although he did not usually enjoy group activities he was pleased when carers played cards or Scrabble with him in his room. There were occasional practical issues that I found hard to resolve, but my father was not aware of this and he certainly had no complaints about the care he received. Whenever he was asked if everything was all right he would say that, yes, everyone was very kind.

How likely would you be to recommend Eastlake? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Wonderful staff. Excellent food. Lovely environment for mum to live in.

How likely would you be to recommend Eastlake? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

An extremely friendly and welcoming establishment. Staff are very approachable and will do anything to help and assist you. Food is excellent and varied, and caters well to elderly people. As my mother is quite active would like more activities for her to do.

How likely would you be to recommend Eastlake? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: Anchor

Date: Thursday 01 Feb 2018

more details

August 2017

CQC rated Good August 2017

Recipient: Eastlake

Date: Tuesday 22 Aug 2017

more details

March 2017

December 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Eastlake