
I would strongly recommend Eastlake and am extremely grateful to all the teamNicky J(Daughter of Resident/Service User)

Eastlake is a home from home. The staff always take the time to add joy to Mums day.Lorraine P(Daughter of Resident/Service User)

The level of care and kindness is unbelievable.Mandy A(Ex Family Member)

I would strongly recommend Eastlake and am extremely grateful to all the teamNicky J(Daughter of Resident/Service User)

Eastlake is a home from home. The staff always take the time to add joy to Mums day.Lorraine P(Daughter of Resident/Service User)

The level of care and kindness is unbelievable.Mandy A(Ex Family Member)

Eastlake in Godalming is situated close to the South Downs National Park. The home continues to welcome new residents and provides residential and dementia care for up to 52 residents in homely and comfortable single ensuite rooms. As well as permanent care, the home can a accommodate shorter stays, trial stays and convalescence care.
Activities are arranged with resident input and meals are cooked freshly on site each day. They...
Care Provided by Eastlake
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 53 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Fees can vary depending on care needs and other factors. Colleagues at Eastlake will be happy to discuss our weekly fees with you and what our fees include.
The price(s) shown are provided by the care home. Contact Eastlake for full pricing details and T&Cs.
Contact Eastlake to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Anchor
- Voluntary / Not for Profit Owned
Person in charge
- Nicola Drake-Smith (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (53)
- Single Rooms with ensuite Wet Room (51)
Visiting
- Visitors are welcome at Eastlake.
Parking
- The home have onsite parking, including disabled spaces.
Eastlake Reviews (100)
Eastlake has a Review Score of 9.7 (9.703) out of 10, based on 18 reviews in the last 2 years.
Over all time Eastlake has 100 reviews.
I have been very happy with the care provided to my mother at Eastlake. My mother has posed some challenges to the staff, but has been treated compassionately and calmly, and is now much more settled. The care home has also been able to put in measures to ensure her safety and to accommodate to the deterioration in her physical health, and have always kept me updated about her. She was even allowed to take her little dog in with her, though sadly the barking disturbed other residents and she has now come to live with me. However, her dog did get very attached to some of the staff there, so I know that she was well treated by them. Other residents have been able to keep their (quieter) dogs with them.
All involved are applauded for the cheerful way in which we find our resident mum and visitors have been received.
A very big thank you Eastlake.
Eastlake provides a well-managed caring environment for the vulnerable elderly. We live in bewildering times for us all. The wonderful, welcoming and friendly atmosphere is much appreciated. Good to know staff training is on-going. Great that Anchor is a not-for-profit organisation. Another plus is the practical, purpose-built layout.
My mother has been at Eastlake for just over a year and is very happy there. The staff are wonderful, caring and activities keep everyone motivated and entertained. The care during the pandemic has been well thought through and wonderful. This has resulted in there currently being no positive cases. I do not hesitate in recommending Eastlake.
Both my parents have recently moved to Eastlake and the service they have received has been so marvelous. Very professional and during these challenging times with COVID-19, they have bee truly amazing. I can't thank them enough. It is such a relief for my lovely parents to be so caringly looked after.
It has been so lovely to have our 30-minute visits in the lovely garden at Eastlake. Eastlake have handled this situation very well and I feel it works well and is safe.
I long to give my mum a hug but understand I can't but it's reassuring to see she looks healthy, clean and tidy after so many months of not seeing her.
Many thanks to all the staff at Eastlake from our family.
I find all the staff both friendly and professional. They have always provided excellent care to my mother and she is happy with how she is cared for at Eastlake. She is very positive about the food and the environment.
Lovely to visit Mum today in the garden. The staff have been amazing, helping us to keep in contact via video calls during lockdown. Mum moved into Eastlake six months ago and she is very happy and content thanks to the lovely staff, who are very caring and attentive. As a family, we are content that Mum is safe and cared for, which is all we could ask for.
We could not have asked for more; the team are kind, compassionate and giving.
Then COVID hit, and I could no longer visit, the team excelled further. Not only did the management team keep me updated regularly. The carers continue to put mum's interests and health above their own.
My friends have found innovative ways of keeping me connected to mum, and when she was poorly, they updated me daily.
All the team have been our lifeline and become my extended family. I feel confident that whatever the situation, everyone will do their utmost to care for mum.
I cannot praise the Eastlake team enough for their support. You are all fantastic.
Comfortable, very welcoming.
I was warmly welcomed for my first visit and taken personally to see my friend. Several staff offered me tea or coffee. At the end of my visit I met the manager. I was impressed by her, the care and quality of staff I met and the cleanliness and warmth of the home.
The resident has been in the care home for nearly two years. She was 98 at the end of August. She has been troubled with stomach pains for some time and the hospital thinks there is a bowel blockage. She is now undergoing end of life care and is being lovingly monitored by the staff of the care home. We could not ask for more.
The culture at the Eastlake home at Nightingales Road is excellent. Staff are so caring and cheerful and always willing to help. I know that my mum is in very good hands.
Bringing mum to a care home was one of the most difficult things I have done and the staff made and continue to make this easier and mum comfortable for all of us. Thank you.
Our mother felt comfortable, secure and safe. The atmosphere was friendly and the staff very caring. As a family, we all felt very welcome any time we visited. Thank you for making her last 6 years such a warm and pleasant experience.
Bought Mum in for respite care (she has Alzheimer's) a week ago. Mum very resistant to staying and in a week would like to stay forever! We are all very surprised and pleased. The staff have all been very supportive, friendly and happy. Lovely place.
Very nice home with caring staff. Always very pleasant. Gardens are always neat and colourful, especially in summer.
All the staff are friendly and very helpful.
My mother is very settled and content here. I am fortunate that I live nearby so can add additional support as I see her regularly. I am very satisfied with the care she receives. The staff and team leaders are very kind and patient. They are also very professional and keep me informed about mum's welfare such as doctor's visits when necessary.
I have appreciated how easy it has been to communicate with everyone that works at Eastlake, with calls when needed, advice and help, and putting anything in place that my grandma needed.
The staff were always caring towards my grandma. She enjoyed the food and the variety of activities that were available. The decor is light and welcoming and there is a relaxed and friendly atmosphere in the home.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 January 2024Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 27 July 2026We currently have two vacancies for care. Please contact Eastlake directly for more information.
News (2) & Events (0)
- 19 Dec 2025
Residents and colleagues at Anchor care homes across Surrey are embracing the festive spirit in style. From crafting Christmas decorations and singing carols, to decorating trees and baking festive treats,...
- 09 Oct 2024
Anchor, England’s largest not-for-profit provider of housing and care for people in later life, has received platinum status in the RSPCA’s annual PawPrints Awards for the second year in a...
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Meet the Team (0)
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