Eastlake

Mum seems very happy at Eastlake. Mum is very hard of hearing so difficult for her to hear when I video call but she seems very happy when I can see her on Eastlake’s Facebook page. Mum always says all the staff are lovely and the food is really good. Mum is very sociable and it’s lovely to see her interacting with other residents. I am very impressed with the staff who always know how mum is without having to refer to someone else. It seems like an extended family. I am very happy with the care mum is receiving at Eastlake and would certainly recommend Eastlake. We are very lucky.

I have been very happy with the care provided to my mother at Eastlake. My mother has posed some challenges to the staff, but has been treated compassionately and calmly, and is now much more settled. The care home has also been able to put in measures to ensure her safety and to accommodate to the deterioration in her physical health, and have always kept me updated about her. She was even allowed to take her little dog in with her, though sadly the barking disturbed other residents and she has now come to live with me. However, her dog did get very attached to some of the staff there, so I know that she was well treated by them. Other residents have been able to keep their (quieter) dogs with them.

A very big thank you Eastlake.

Eastlake provides a well-managed caring environment for the vulnerable elderly. We live in bewildering times for us all. The wonderful, welcoming and friendly atmosphere is much appreciated. Good to know staff training is on-going. Great that Anchor is a not-for-profit organisation. Another plus is the practical, purpose-built layout.

My mother has been at Eastlake for just over a year and is very happy there. The staff are wonderful, caring and activities keep everyone motivated and entertained. The care during the pandemic has been well thought through and wonderful. This has resulted in there currently being no positive cases. I do not hesitate in recommending Eastlake.

Both my parents have recently moved to Eastlake and the service they have received has been so marvelous. Very professional and during these challenging times with COVID-19, they have bee truly amazing. I can't thank them enough. It is such a relief for my lovely parents to be so caringly looked after.

Many thanks to all the staff at Eastlake from our family.

I find all the staff both friendly and professional. They have always provided excellent care to my mother and she is happy with how she is cared for at Eastlake. She is very positive about the food and the environment.

Lovely to visit Mum today in the garden. The staff have been amazing, helping us to keep in contact via video calls during lockdown. Mum moved into Eastlake six months ago and she is very happy and content thanks to the lovely staff, who are very caring and attentive. As a family, we are content that Mum is safe and cared for, which is all we could ask for.

I cannot praise the Eastlake team enough for their support. You are all fantastic.

Comfortable, very welcoming.

I was warmly welcomed for my first visit and taken personally to see my friend. Several staff offered me tea or coffee. At the end of my visit I met the manager. I was impressed by her, the care and quality of staff I met and the cleanliness and warmth of the home.

The resident has been in the care home for nearly two years. She was 98 at the end of August. She has been troubled with stomach pains for some time and the hospital thinks there is a bowel blockage. She is now undergoing end of life care and is being lovingly monitored by the staff of the care home. We could not ask for more.

The culture at the Eastlake home at Nightingales Road is excellent. Staff are so caring and cheerful and always willing to help. I know that my mum is in very good hands.

Bringing mum to a care home was one of the most difficult things I have done and the staff made and continue to make this easier and mum comfortable for all of us. Thank you.

Our mother felt comfortable, secure and safe. The atmosphere was friendly and the staff very caring. As a family, we all felt very welcome any time we visited. Thank you for making her last 6 years such a warm and pleasant experience.

Bought Mum in for respite care (she has Alzheimer's) a week ago. Mum very resistant to staying and in a week would like to stay forever! We are all very surprised and pleased. The staff have all been very supportive, friendly and happy. Lovely place.

Very nice home with caring staff. Always very pleasant. Gardens are always neat and colourful, especially in summer.

All the staff are friendly and very helpful.

My mother is very settled and content here. I am fortunate that I live nearby so can add additional support as I see her regularly. I am very satisfied with the care she receives. The staff and team leaders are very kind and patient. They are also very professional and keep me informed about mum's welfare such as doctor's visits when necessary.