Eastlake

Nightingale Road, Godalming GU7 3AG
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9.8 90 Reviews
  • Eastlake, Godalming
Eastlake in Godalming is situated close to the South Downs National Park. The home continues to welcome new residents and provides residential and dementia care for up to 52 residents in homely and comfortable single ensuite rooms.

Eastlake is operated by Anchor, they are England's largest not-for-profit provider of housing and care for people over the age of 55 years with more than 60 years of experience in the sector.

They work with customers and their loved ones to create detailed care plans, ensuring individual health and care needs are continually met. Priding themselves on their dementia care, staff are provided with on-going training so that their approach always reflects best practice, working hard to get to know customers and build relationships.

Anchor strives to provide a high-quality service and exceed expectations by continually reinvesting money made into its services and properties.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 53 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1889
  • Self-Funded Residential Dementia Care: from £1889
  • RESPITE Self-Funded Residential Care: from £1889
  • RESPITE Self-Funded Residential Dementia Care: from £1889

Colleagues at Eastlake will be happy to discuss our weekly fees with you and what our fees include.

These prices are only a guideline, please contact Eastlake to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Local Authority / Social Services

Admission Criteria

  • Please contact Eastlake directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (53)
  • Single Rooms with Ensuite Wet Room (51)

Visiting

  • Visitors are welcome at Eastlake.

Parking

  • The home have onsite parking, including disabled spaces.

Eastlake Reviews (90)

9.8

Eastlake has a Review Score of 9.8 (9.821) out of 10, based on 13 reviews in the last 2 years.
Over all time Eastlake has 90 reviews.

Overall Experience
  • 71
  • 19
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Date Published
  • 90
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  • 13
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Reviewer Connection to Eastlake
  • 46
  • 10
  • 10
  • 5
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
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Total of 90, showing 61-80
Review from P L (Friend of Resident) published on 24 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was warmly welcomed for my first visit and taken personally to see my friend. Several staff offered me tea or coffee. At the end of my visit I met the manager. I was impressed by her, the care and quality of staff I met and the cleanliness and warmth of the home.
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Review from J D (Power of Attorney of Resident) published on 13 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The resident has been in the care home for nearly two years. She was 98 at the end of August. She has been troubled with stomach pains for some time and the hospital thinks there is a bowel blockage. She is now undergoing end of life care and is being lovingly monitored by the staff of the care home.
We could not ask for more.
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Review from John S (Son of Resident) published on 7 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The culture at the Eastlake home at Nightingales Road is excellent. Staff are so caring and cheerful and always willing to help. I know that my mum is in very good hands.
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Review from Graham S (Son of Resident) published on 10 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bringing mum to a care home was one of the most difficult things I have done and the staff made and continue to make this easier and mum comfortable for all of us. Thank you.
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Review from Christopher U (Son of Resident) published on 23 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother felt comfortable, secure and safe. The atmosphere was friendly and the staff very caring. As a family, we all felt very welcome any time we visited. Thank you for making her last 6 years such a warm and pleasant experience.
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Review from Lesley S (Daughter of Resident) published on 23 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Bought Mum in for respite care (she has Alzheimer's) a week ago. Mum very resistant to staying and in a week would like to stay forever! We are all very surprised and pleased. The staff have all been very supportive, friendly and happy. Lovely place.
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Review from C P (Regular Volunteer) published on 1 April 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very nice home with caring staff. Always very pleasant. Gardens are always neat and colourful, especially in summer.
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Review from Jo J (Daughter of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff are friendly and very helpful.
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Review from Christine P (Daughter of Resident) published on 15 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is very settled and content here. I am fortunate that I live nearby so can add additional support as I see her regularly. I am very satisfied with the care she receives. The staff and team leaders are very kind and patient. They are also very professional and keep me informed about mum's welfare
such as doctor's visits when necessary.
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Review from Paul S (Grandson of Resident) published on 11 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been very impressed with all the staff at Eastlake, including management, admin and carer staff. From making the initial arrangements, settling my grandma in and caring for and looking after her over the last year. She has been very comfortable and happy at Eastlake, and it has been good to know
that she is safe and being well looked after.
I have appreciated how easy it has been to communicate with everyone that works at Eastlake, with calls when needed, advice and help, and putting anything in place that my grandma needed.
The staff were always caring towards my grandma. She enjoyed the food and the variety of activities that were available. The decor is light and welcoming and there is a relaxed and friendly atmosphere in the home.
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Review from John J (Cousin of Resident) published on 8 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visited my cousin without prior warning. All aspects of Eastlake impressed, from the standard of the accommodation and facilities to the sympathetic manner of all the staff that we encountered.
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Review from Karen S (Daughter of Resident) published on 17 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Eastlake's staff are what makes it such a delight to go to, to visit my Mum.
The place is also spotlessly clean and never smells like some my Mum was in before.
There is always a positive 'can do' response from everyone when Mum requests anything or a request from her family.
I would like Mum to
do more activities which are abundant but appreciate that she can be strong-willed and refuse.
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Review from Jenny B (Daughter of Resident) published on 13 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been so impressed by the care my mother has received here over the past 6 months. The home is well organised and residents are actively encouraged to join relevant activities, promoting inclusion. Liaison with GP and other services is very good, quickly observing and following up on resident's
care/health needs. I am so glad that my Mum is here and she too is happy, appreciating the caring atmosphere. Excellent.
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Review from J R (Respite Resident) published on 17 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was very sceptical of coming to Eastlake. When I arrived, I wanted to leave after one day. Now that I'm here, I want to stay. I would love to live here.
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Review from Samantha B (Granddaughter of Resident) published on 6 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandmother is very happy and safe and well cared for.
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Review from Bunty B (Daughter of Resident) published on 21 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Eastlake for 5 years and we have nothing but praise for the staff and the amenities. Mum is treated with care and dignity. The food is wonderful, there are many interesting activities and we always feel welcome when we come to her 'home'. The presence of cats/dog in the home greatly
assists in the 'homey' feeling and we love this.
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Review from Josephine W (Friend of Resident) published on 9 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every time I visit my friend at Eastlake she looks calm, happy, clean, well-fed and well-cared for. She tells me the food is excellent and also the carers are very kind. Also, there is plenty of stimulation, which can be sorely lacking in other establishments. Eastlake is, in my opinion, the best care
home for miles.
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Review from Jill H (Daughter of Resident) published on 9 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 102-year-old mother has been in Eastlake for six years and looks happier and healthier now than she did ten years ago. Eastlake is not the most luxurious or swanky care home I've visited, but it more than makes up for that in the warmth and compassion it's staff give to its residents and the friendly
ambience it creates for residents and their visitors. I thank the whole team every day mum spends there.
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Review from S S (Friend of Resident) published on 8 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In the 4 years, my friend has been at Eastlake she has been very happy. All the staff are lovely and nothing is too much trouble.
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Review from Jackie K (Daughter of Resident) published on 26 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is looked after very well. Home is always clean and tidy. "The Food is very tasty" says mum.
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Current Review Score: 9.8 (9.821)

Overview of Review Score

The Review Score of 9.8 (9.821) out of 10 for Eastlake is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.821 for Eastlake is calculated as follows: ( (126 Excellents x 5) + (23 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 151 Ratings = 4.821
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Eastlake is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Jan 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 15 Sep 2025

We currently have two vacancies for care. Please contact Eastlake directly for more information.

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Awards / Recognitions (13)

Meet the Team (0)

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