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Eastlake

Nightingale Road, Godalming, Surrey GU7 3AG
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I would strongly recommend Eastlake and am extremely grateful to all the teamNicky J(Daughter of Resident/Service User)
Eastlake, Godalming
Eastlake is a home from home. The staff always take the time to add joy to Mums day.Lorraine P(Daughter of Resident/Service User)
Eastlake, Godalming
The level of care and kindness is unbelievable.Mandy A(Ex Family Member)
Eastlake, Godalming

Eastlake in Godalming is situated close to the South Downs National Park. The home continues to welcome new residents and provides residential and dementia care for up to 52 residents in homely and comfortable single ensuite rooms. As well as permanent care, the home can a accommodate shorter stays, trial stays and convalescence care.

Activities are arranged with resident input and meals are cooked freshly on site each day. They...  

Care Provided by Eastlake

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 53 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,600From £1,650
Residential Dementia CareFrom £1,600From £1,650

Fees can vary depending on care needs and other factors. Colleagues at Eastlake will be happy to discuss our weekly fees with you and what our fees include.

Contact Eastlake to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

  • Anchor
  • Voluntary / Not for Profit Owned

Person in charge

  • Nicola Drake-Smith (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (53)
  • Single Rooms with ensuite Wet Room (51)

Visiting

  • Visitors are welcome at Eastlake.

Parking

  • The home have onsite parking, including disabled spaces.

Eastlake Reviews (100)

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9.7

Eastlake has a Review Score of 9.7 (9.703) out of 10, based on 18 reviews in the last 2 years. Over all time Eastlake has 100 reviews.

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Review from Alison P (Daughter of Resident) published on 9 April 2024 Submitted via Postal Card
Overall Experience

We have been very happy with the care and support my dad has received. The staff are excellent, friendly and helpful. The garden is lovely. Dad enjoys the food and has enjoyed the entertainment. There is a nice, homely atmosphere at Eastlake.

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Review from C B (Goddaughter of Resident) published on 30 October 2023 Submitted via Postal Card
Overall Experience

I visited my godmother regularly and unannounced and was always impressed by the empathy and professionalism of the staff. The standard of care was clear to be seen and I felt staff went above and beyond for both the resident and relative. I was always offered tea or coffee during my visits. I'm so glad that my godmother's final years were spent under the care of such carers.

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Review from Mary O (Niece of Resident) published on 16 October 2023 Submitted via Website
Overall Experience

My aunt appears content at Eastlake. She speaks highly of the staff and has attempted to introduce us to her favourite caretakers (not working that day). They are respectful of her meal choices and her request to stay in her room with the door closed. She has lived her life her way and they respect that. They are very friendly and helpful. We do appreciate their care in a profession that can be hard, emotionally draining, and thankless. We are grateful for their care.

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Review from A M (Daughter of Resident) published on 11 September 2023 Submitted via Postal Card
Overall Experience

Staff are very welcoming on my arrival. My mum is happy there. I strongly feel that the staff could make more effort to encourage my mum to leave her room more often to eat in the dining room with the other residents and to encourage her, tell her about the activities on offer and assist her getting to them rather than just visiting her in her room. Mental health is important and she needs to intearct with the other residents more and not just the staff.

Reply from Linda Grout, Manager at Eastlake

Thank you for taking the time to review Eastlake and we are pleased you rate our staff as excellent. Thank you for your kind comments regarding our staff and it’s wonderful that your mum is happy living here. Our team encourage residents to enjoy meals and activities together, as we appreciate that...  

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Review from A C (Friend of Resident) published on 5 September 2023 Submitted via Website
Overall Experience

I went to visit a client of mine who was struggling to live at home. Her family decided a care home was the best thing for her. On visiting, my client was happy, well presented, putting on some weight and well hydrated. I was completely amazed with the care she has been receiving. I was offered a drink and also chatted with the carers on duty.

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Review from S B (Niece of Resident) published on 31 August 2023 Submitted via Postal Card
Overall Experience

My uncle is a new resident, for eight weeks. He has been made to feel very welcome and is so happy at Eastlake, he was instantly made to feel part of a happy family. The grounds are well-kept, all indoors areas are very clean. Overall a very happy home from home. Staff always welcoming and happy. My uncle says the food is excellent.

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Review from M S (Relative of Resident) published on 31 August 2023 Submitted via Postal Card
Overall Experience

I'm a man of very few words but I would like to say 10/10 for all staff. My relative has settled in well and made to feel welcome. Cleanliness is perfect.

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Review from L C (Daughter of Resident) published on 2 August 2023 Submitted via Postal Card
Overall Experience
All the staff at Eastlake are so kind, friendly, approachable and authentic. They are happy to give advice and are available to chat with. They listen to my concerns and fears, and I feel looked after like Mum.

Eastlake has done an amazing job with Mum; they have shown great patience, resilience and care towards her. I'm delighted that she is there and that her Alzheimer's needs are catered for.

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Review from Alison A (Daughter of Resident) published on 17 July 2023 Submitted via Postal Card
Overall Experience

My mum has been a resident at Eastlake since November 2022. It is a very friendly home and I feel very comfortable visiting my mum. The day time staff are very approachable, kind and experienced. They care for my mum as an individual and are genuinely interested in her welfare, even though at times she can be challenging. The night staff are often agency and, according to my mum, not the same as normal ones! The meals provided, in my opinion, are not always suitable for the age of the residents and the standards are variable.

Reply from Linda Grout Linda.Groutanchor.org.uk, Home Manager at Eastlake

Thank you so much for taking the time to review Eastlake, your feedback is really important to us. I will ensure my team is made aware of your kind comments. Eastlake is currently at the end of a robust recruitment drive, so the use of agency staff is greatly reduced. We have also recruited a new...  

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Review from Christine M (Daughter of Resident) published on 13 July 2023 Submitted via Postal Card
Overall Experience

Excellent end of life care. Mum was in Eastlake for three and a half years and socialising with staff was important, as she preferred to stay in her room. Staff were very friendly and good support for me. Thank you Eastlake.

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Review from Tom B (Friend of Resident) published on 7 July 2023 Submitted via Website
Overall Experience

This is a superb home, providing a package of care which is unsurpassed. The staff are professional, caring and attentive to the residents' needs. The atmosphere is positive and supportive and with a very apparent awareness of individuals' needs. I have eaten there and the range and quality of food is outstanding. The home offers entertainment and daily activities to stimulate the residents' attention and to allow them to engage in rewarding recreational activities.

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Review from L W (Daughter of Resident) published on 7 July 2023 Submitted via Website
Overall Experience

Eastlake provides an extremely professional, friendly and caring environment. The staff are all very welcoming to family and friends and they are loyal and dedicated to their residents. I particularly like the way they try to keep residents occupied and motivated with the various activities they plan.

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Review from Julie W (Niece of Resident) published on 19 June 2023 Submitted via Postal Card
Overall Experience

Home very friendly. Staff welcoming. Very clean. My aunt is very happy here.

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Review from Jenny H (Niece of Resident) published on 19 June 2023 Submitted via Postal Card
Overall Experience

I am very happy with the care that my relative receives. The carers are extremely dedicated and go the extra mile. The food is great; my relative has said that it's the best food she has ever had! The home is very well maintained and lots of activities are held every week.

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Review from Tracey C (Daughter of Resident) published on 21 March 2023 Submitted via Postal Card
Overall Experience

Eastlake has saved my mum. My mum would have died if she never came here. I now have my mum back after losing her for four years with her mind. The care and staff at Eastlake are so good my mum now takes part in things and laughs and we can now speak with her. I now feel very happy and don't have to worry so much about my mum. Thanks again to Eastlake.

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Review from J A (Daughter of Resident) published on 17 March 2023 Submitted via Postal Card
Overall Experience

On my recent visit, I was delighted to see my mum completely absorbed in the knit and natter session which is run on Wednesday run by one of the dedicated wonderful carers. Activities such as this have made a significant difference to mum's well-being since she arrived. She looked just like her old self and is now thriving at the care home.

I subsequently found out that the Activities Coordinator Role doesn't exist which is very disappointing. The carers have enough to do and please recruit a new one as this makes a monument different to the clients.

Reply from Linda Grout, Manager at Eastlake

Thank you for taking the time to review Eastlake and for rating our care/ support as excellent. Your lovely feedback regarding our team at Eastlake is much appreciated, and we’ll make sure to share it with them. We have an all-team approach to activities in the home, this ensures that all our...  

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Review from J W (Daughter of Resident) published on 16 February 2023 Submitted via Postal Card
Overall Experience

My father was admitted two weeks ago following a short stay in hospital. The staff and management have provided excellent support to him and to the family and go out of their way to make us feel welcome. The atmosphere is warm, friendly and very welcoming.

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Review from Gavin B (Relative of Resident) published on 11 January 2023 Submitted via Postal Card
Overall Experience

Overall, the standard of care seems very high in a spotlessly clean care home. The staff are always friendly and attentive to the needs of the residents.

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Review from Ruth B (Daughter of Resident) published on 20 December 2022 Submitted via Postal Card
Overall Experience

Eastlake has been very friendly, welcoming and supportive. It's always clean and uncluttered and I really like that it has resident cats and a visiting dog. I feel reassured that my mum is safe, warm and well looked after.

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Review from I C (Friend of Resident) published on 15 December 2022 Submitted via Website
Overall Experience

Such a warm and friendly care home. All the staff are lovely and so attentive to detail. Quite often, a care home dealing with dementia guests, quite rightly, focuses on the residents. From my experience, all the staff were also very understanding of what we, as the family are going through. This gives me complete confidence that my Mum will be loved and cared for to the highest possible level.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 January 2024
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 27 July 2026

We currently have two vacancies for care. Please contact Eastlake directly for more information.

News (2) & Events (0)

News
  • 19 Dec 2025

    Residents and colleagues at Anchor care homes across Surrey are embracing the festive spirit in style. From crafting Christmas decorations and singing carols, to decorating trees and baking festive treats,...

  • 09 Oct 2024

    Anchor, England’s largest not-for-profit provider of housing and care for people in later life, has received platinum status in the RSPCA’s annual PawPrints Awards for the second year in a...

Upcoming Events

There are no upcoming events for Eastlake.

Awards / Recognitions (14)

  • 30 Jan 2026Recipient: Anchor
  • 31 Jan 2025Recipient: Anchor
  • 31 Jan 2024Recipient: Anchor

Accreditations

There are no accreditations posted yet for Eastlake.

Meet the Team (0)

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