Eastlake

Nightingale Road, Godalming GU7 3AG
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9.8 92 Reviews
  • Eastlake, Godalming
Eastlake in Godalming is situated close to the South Downs National Park. The home continues to welcome new residents and provides residential and dementia care for up to 52 residents in homely and comfortable single ensuite rooms.

Eastlake is operated by Anchor, they are England's largest not-for-profit provider of housing and care for people over the age of 55 years with more than 60 years of experience in the sector.

They work with customers and their loved ones to create detailed care plans, ensuring individual health and care needs are continually met. Priding themselves on their dementia care, staff are provided with on-going training so that their approach always reflects best practice, working hard to get to know customers and build relationships.

Anchor strives to provide a high-quality service and exceed expectations by continually reinvesting money made into its services and properties.
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Care Provided by Eastlake

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 53 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1889
  • Self-Funded Residential Dementia Care: from £1889
  • RESPITE Self-Funded Residential Care: from £1889
  • RESPITE Self-Funded Residential Dementia Care: from £1889

Colleagues at Eastlake will be happy to discuss our weekly fees with you and what our fees include.

These prices are only a guideline, please contact Eastlake to find out the exact price for your requirements.

Contact Eastlake to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Eastlake to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in charge

  • Nicola Drake-Smith (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Eastlake directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (53)
  • Single Rooms with Ensuite Wet Room (51)

Visiting

  • Visitors are welcome at Eastlake.

Parking

  • The home have onsite parking, including disabled spaces.

Eastlake Reviews (92)

9.8

Eastlake has a Review Score of 9.8 (9.836) out of 10, based on 14 reviews in the last 2 years.
Over all time Eastlake has 92 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Eastlake
  • 48
  • 10
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  • 5
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  • 1
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Total of 92, showing 21-40
Review from Alison A (Daughter of Resident) published on 17 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Eastlake since November 2022. It is a very friendly home and I feel very comfortable visiting my mum. The day time staff are very approachable, kind and experienced. They care for my mum as an individual and are genuinely interested in her welfare, even though at times
she can be challenging. The night staff are often agency and, according to my mum, not the same as normal ones! The meals provided, in my opinion, are not always suitable for the age of the residents and the standards are variable.
Reply from Linda Grout Linda.Groutanchor.org.uk, Home Manager at Eastlake

Thank you so much for taking the time to review Eastlake, your feedback is really important to us. I will ensure my team is made aware of your kind comments. Eastlake is currently at the end of a robust recruitment drive, so the use of agency staff is greatly reduced. We have also recruited a new chef manager. We offer alternative choices, so if there is nothing on the menu suitable for any residents they can choose something else. I am always open to discuss this with you at a mutually convenient time.

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Review from Christine M (Daughter of Resident) published on 13 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent end of life care. Mum was in Eastlake for three and a half years and socialising with staff was important, as she preferred to stay in her room. Staff were very friendly and good support for me. Thank you Eastlake.
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Review from Tom B (Friend of Resident) published on 7 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a superb home, providing a package of care which is unsurpassed. The staff are professional, caring and attentive to the residents' needs. The atmosphere is positive and supportive and with a very apparent awareness of individuals' needs. I have eaten there and the range and quality of food
is outstanding. The home offers entertainment and daily activities to stimulate the residents' attention and to allow them to engage in rewarding recreational activities.
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Review from L W (Daughter of Resident) published on 7 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Eastlake provides an extremely professional, friendly and caring environment. The staff are all very welcoming to family and friends and they are loyal and dedicated to their residents. I particularly like the way they try to keep residents occupied and motivated with the various activities they plan.
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Review from Julie W (Niece of Resident) published on 19 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home very friendly. Staff welcoming. Very clean. My aunt is very happy here.
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Review from Jenny H (Niece of Resident) published on 19 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care that my relative receives. The carers are extremely dedicated and go the extra mile. The food is great; my relative has said that it's the best food she has ever had! The home is very well maintained and lots of activities are held every week.
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Review from Tracey C (Daughter of Resident) published on 21 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Eastlake has saved my mum. My mum would have died if she never came here. I now have my mum back after losing her for four years with her mind. The care and staff at Eastlake are so good my mum now takes part in things and laughs and we can now speak with her. I now feel very happy and don't have to
worry so much about my mum. Thanks again to Eastlake.
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Review from J A (Daughter of Resident) published on 17 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On my recent visit, I was delighted to see my mum completely absorbed in the knit and natter session which is run on Wednesday run by one of the dedicated wonderful carers. Activities such as this have made a significant difference to mum's well-being since she arrived. She looked just like her old
self and is now thriving at the care home.


I subsequently found out that the Activities Coordinator Role doesn't exist which is very disappointing. The carers have enough to do and please recruit a new one as this makes a monument different to the clients.

Reply from Linda Grout, Manager at Eastlake

Thank you for taking the time to review Eastlake and for rating our care/ support as excellent. Your lovely feedback regarding our team at Eastlake is much appreciated, and we’ll make sure to share it with them. We have an all-team approach to activities in the home, this ensures that all our residents’ different interests can be met. In addition to daily, weekly and monthly activities, our colleagues get to spend one-to-one time with all our residents. We would of course be very happy to discuss any concerns or thoughts you have at a mutually convenient time if you would like to get in touch to arrange it.

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Review from J W (Daughter of Resident) published on 16 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was admitted two weeks ago following a short stay in hospital. The staff and management have provided excellent support to him and to the family and go out of their way to make us feel welcome. The atmosphere is warm, friendly and very welcoming.
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Review from Gavin B (Relative of Resident) published on 11 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall, the standard of care seems very high in a spotlessly clean care home. The staff are always friendly and attentive to the needs of the residents.
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Review from Ruth B (Daughter of Resident) published on 20 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Eastlake has been very friendly, welcoming and supportive. It's always clean and uncluttered and I really like that it has resident cats and a visiting dog. I feel reassured that my mum is safe, warm and well looked after.
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Review from I C (Friend of Resident) published on 15 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Such a warm and friendly care home. All the staff are lovely and so attentive to detail. Quite often, a care home dealing with dementia guests, quite rightly, focuses on the residents. From my experience, all the staff were also very understanding of what we, as the family are going through. This gives
me complete confidence that my Mum will be loved and cared for to the highest possible level.
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Review from Andrew G (Son of Resident) published on 31 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother and I found the care home to be of a very high standard - well organised with good facilities and caring staff. Management seemed very thorough and genuinely caring. I work in a care home myself and couldn't help but judge Eastlake against my workplace, and it definitely came out favourably
for Eastlake.
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Review from William O (Son of Resident) published on 27 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was well cared for in an understanding and supportive home. The team are amazing, and their care is outstanding. Nothing was too much trouble, and the management at end-of-life support was all you could hope for.
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Review from Kate O (Friend of Resident) published on 13 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend had been in Eastlake for nearly 2 years with dementia. She had other major health issues. The staff were amazing and always kind to both her and me. They always took care to keep the residents engaged and interested with daily activities. She was taken into hospital on 7th May after suffering
breathing difficulties (not covid) an underlying problem with her heart. The staff phoned hospital regularly to see how she was and kept in touch with me. Sadly she passed away on 21st May and the aftercare has been exemplary. Couldn't praise the manager and all her staff enough.
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Review from A H (Niece of Resident) published on 13 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been a resident of Eastlake for nearly a year now and is very happy there. Sadly, she was diagnosed with Alzheimer's towards the end of last year, and the care, support, and kindness she receives from all the staff and carers is wonderful and of great comfort to her immediate family. We
thank you all so much for keeping her safe.
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Review from D M (Daughter of Resident) published on 9 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Eastlake is a lovely warm environment for those staying and visiting. We have found the staff to be friendly, helpful, and caring. The gardens are amazing. Well kept and with plenty of space to sit and relax or to have a walk around. Mum is happy and enjoying life at Eastlake. She especially enjoys
the dancing.
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Review from Pauline G (Daughter of Resident) published on 6 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although very reluctant to move into a Care Home my mother has adapted very well, at least partly due to the comfortable atmosphere and the cheerful and kindly staff. I too found the administration staff most kind and helpful and it made the transition very easy. I feel that I can rely on the staff
to deal with most issues that arise and that my mother's health and well-being is being closely supervised. Thank you.
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Review from Jane J (Daughter of Resident) published on 27 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Eastlake has always looked after my mother with great care - she gets very anxious and the recent Covid outbreak increased this. However, the response from everyone at Eastlake was to care for her gently and to find a way to help her get back to enjoying her time there. We thank them all.
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Review from E P (Daughter of Resident) published on 18 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff have managed very well during these last two, difficult years.
My only problem is when the resident has an infection there is no feedback when it has cleared. Never put in place the resident's dietary needs. During the last ten years, I feel that the manager has had no input or given support.
Not sure about activities since activities staff are no longer there. How can carers have time for activities and duties?
Reply from Linda Grout, Manager at Eastlake

Thank you for taking the time to review Eastlake and we are pleased that you rate our overall experience as very good. As a home manager, I will continue to ensure that my team keeps you informed. We ensure that each of our resident's dietary requirements and preferences are respected. Our daily, weekly and monthly activities programme is planned in conjunction with our residents and implemented on an all-team basis.

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Current Review Score: 9.8 (9.836)

Overview of Review Score

The Review Score of 9.8 (9.836) out of 10 for Eastlake is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.836 for Eastlake is calculated as follows: ( (140 Excellents x 5) + (23 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 165 Ratings = 4.836
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Eastlake is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Jan 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 13 Oct 2025

We currently have two vacancies for care. Please contact Eastlake directly for more information.

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Awards / Recognitions (13)

Meet the Team (0)

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