Eastlake

Since a crisis occurred a number of days ago the staff have been fantastic across the board for my mother-in-law and for us too! Thanks for all you do for our loved one, it means so much to us especially right now!

We have been very happy with the care and support my dad has received. The staff are excellent, friendly and helpful. The garden is lovely. Dad enjoys the food and has enjoyed the entertainment. There is a nice, homely atmosphere at Eastlake.

I visited my godmother regularly and unannounced and was always impressed by the empathy and professionalism of the staff. The standard of care was clear to be seen and I felt staff went above and beyond for both the resident and relative. I was always offered tea or coffee during my visits. I'm so glad that my godmother's final years were spent under the care of such carers.

My aunt appears content at Eastlake. She speaks highly of the staff and has attempted to introduce us to her favourite caretakers (not working that day). They are respectful of her meal choices and her request to stay in her room with the door closed. She has lived her life her way and they respect that. They are very friendly and helpful. We do appreciate their care in a profession that can be hard, emotionally draining, and thankless. We are grateful for their care.

Staff are very welcoming on my arrival. My mum is happy there. I strongly feel that the staff could make more effort to encourage my mum to leave her room more often to eat in the dining room with the other residents and to encourage her, tell her about the activities on offer and assist her getting to them rather than just visiting her in her room. Mental health is important and she needs to intearct with the other residents more and not just the staff.

I went to visit a client of mine who was struggling to live at home. Her family decided a care home was the best thing for her. On visiting, my client was happy, well presented, putting on some weight and well hydrated. I was completely amazed with the care she has been receiving. I was offered a drink and also chatted with the carers on duty.

My uncle is a new resident, for eight weeks. He has been made to feel very welcome and is so happy at Eastlake, he was instantly made to feel part of a happy family. The grounds are well-kept, all indoors areas are very clean. Overall a very happy home from home. Staff always welcoming and happy. My uncle says the food is excellent.

I'm a man of very few words but I would like to say 10/10 for all staff. My relative has settled in well and made to feel welcome. Cleanliness is perfect.

Eastlake has done an amazing job with Mum; they have shown great patience, resilience and care towards her. I'm delighted that she is there and that her Alzheimer's needs are catered for.

My mum has been a resident at Eastlake since November 2022. It is a very friendly home and I feel very comfortable visiting my mum. The day time staff are very approachable, kind and experienced. They care for my mum as an individual and are genuinely interested in her welfare, even though at times she can be challenging. The night staff are often agency and, according to my mum, not the same as normal ones! The meals provided, in my opinion, are not always suitable for the age of the residents and the standards are variable.

Excellent end of life care. Mum was in Eastlake for three and a half years and socialising with staff was important, as she preferred to stay in her room. Staff were very friendly and good support for me. Thank you Eastlake.

This is a superb home, providing a package of care which is unsurpassed. The staff are professional, caring and attentive to the residents' needs. The atmosphere is positive and supportive and with a very apparent awareness of individuals' needs. I have eaten there and the range and quality of food is outstanding. The home offers entertainment and daily activities to stimulate the residents' attention and to allow them to engage in rewarding recreational activities.

Eastlake provides an extremely professional, friendly and caring environment. The staff are all very welcoming to family and friends and they are loyal and dedicated to their residents. I particularly like the way they try to keep residents occupied and motivated with the various activities they plan.

Home very friendly. Staff welcoming. Very clean. My aunt is very happy here.

I am very happy with the care that my relative receives. The carers are extremely dedicated and go the extra mile. The food is great; my relative has said that it's the best food she has ever had! The home is very well maintained and lots of activities are held every week.

Eastlake has saved my mum. My mum would have died if she never came here. I now have my mum back after losing her for four years with her mind. The care and staff at Eastlake are so good my mum now takes part in things and laughs and we can now speak with her. I now feel very happy and don't have to worry so much about my mum. Thanks again to Eastlake.

On my recent visit, I was delighted to see my mum completely absorbed in the knit and natter session which is run on Wednesday run by one of the dedicated wonderful carers. Activities such as this have made a significant difference to mum's well-being since she arrived. She looked just like her old self and is now thriving at the care home.

I subsequently found out that the Activities Coordinator Role doesn't exist which is very disappointing. The carers have enough to do and please recruit a new one as this makes a monument different to the clients.

My father was admitted two weeks ago following a short stay in hospital. The staff and management have provided excellent support to him and to the family and go out of their way to make us feel welcome. The atmosphere is warm, friendly and very welcoming.

Overall, the standard of care seems very high in a spotlessly clean care home. The staff are always friendly and attentive to the needs of the residents.

Eastlake has been very friendly, welcoming and supportive. It's always clean and uncluttered and I really like that it has resident cats and a visiting dog. I feel reassured that my mum is safe, warm and well looked after.