
I would strongly recommend Eastlake and am extremely grateful to all the teamNicky J(Daughter of Resident/Service User)

Eastlake is a home from home. The staff always take the time to add joy to Mums day.Lorraine P(Daughter of Resident/Service User)

The level of care and kindness is unbelievable.Mandy A(Ex Family Member)

I would strongly recommend Eastlake and am extremely grateful to all the teamNicky J(Daughter of Resident/Service User)

Eastlake is a home from home. The staff always take the time to add joy to Mums day.Lorraine P(Daughter of Resident/Service User)

The level of care and kindness is unbelievable.Mandy A(Ex Family Member)

Eastlake in Godalming is situated close to the South Downs National Park. The home continues to welcome new residents and provides residential and dementia care for up to 52 residents in homely and comfortable single ensuite rooms. As well as permanent care, the home can a accommodate shorter stays, trial stays and convalescence care.
Activities are arranged with resident input and meals are cooked freshly on site each day. They...
Care Provided by Eastlake
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 53 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Fees can vary depending on care needs and other factors. Colleagues at Eastlake will be happy to discuss our weekly fees with you and what our fees include.
The price(s) shown are provided by the care home. Contact Eastlake for full pricing details and T&Cs.
Contact Eastlake to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Anchor
- Voluntary / Not for Profit Owned
Person in charge
- Nicola Drake-Smith (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (53)
- Single Rooms with ensuite Wet Room (51)
Visiting
- Visitors are welcome at Eastlake.
Parking
- The home have onsite parking, including disabled spaces.
Eastlake Reviews (100)
Eastlake has a Review Score of 9.7 (9.703) out of 10, based on 18 reviews in the last 2 years.
Over all time Eastlake has 100 reviews.
We have been very happy with the care and support my dad has received. The staff are excellent, friendly and helpful. The garden is lovely. Dad enjoys the food and has enjoyed the entertainment. There is a nice, homely atmosphere at Eastlake.
I visited my godmother regularly and unannounced and was always impressed by the empathy and professionalism of the staff. The standard of care was clear to be seen and I felt staff went above and beyond for both the resident and relative. I was always offered tea or coffee during my visits. I'm so glad that my godmother's final years were spent under the care of such carers.
My aunt appears content at Eastlake. She speaks highly of the staff and has attempted to introduce us to her favourite caretakers (not working that day). They are respectful of her meal choices and her request to stay in her room with the door closed. She has lived her life her way and they respect that. They are very friendly and helpful. We do appreciate their care in a profession that can be hard, emotionally draining, and thankless. We are grateful for their care.
Staff are very welcoming on my arrival. My mum is happy there. I strongly feel that the staff could make more effort to encourage my mum to leave her room more often to eat in the dining room with the other residents and to encourage her, tell her about the activities on offer and assist her getting to them rather than just visiting her in her room. Mental health is important and she needs to intearct with the other residents more and not just the staff.
Thank you for taking the time to review Eastlake and we are pleased you rate our staff as excellent. Thank you for your kind comments regarding our staff and it’s wonderful that your mum is happy living here. Our team encourage residents to enjoy meals and activities together, as we appreciate that...
I went to visit a client of mine who was struggling to live at home. Her family decided a care home was the best thing for her. On visiting, my client was happy, well presented, putting on some weight and well hydrated. I was completely amazed with the care she has been receiving. I was offered a drink and also chatted with the carers on duty.
My uncle is a new resident, for eight weeks. He has been made to feel very welcome and is so happy at Eastlake, he was instantly made to feel part of a happy family. The grounds are well-kept, all indoors areas are very clean. Overall a very happy home from home. Staff always welcoming and happy. My uncle says the food is excellent.
I'm a man of very few words but I would like to say 10/10 for all staff. My relative has settled in well and made to feel welcome. Cleanliness is perfect.
Eastlake has done an amazing job with Mum; they have shown great patience, resilience and care towards her. I'm delighted that she is there and that her Alzheimer's needs are catered for.
My mum has been a resident at Eastlake since November 2022. It is a very friendly home and I feel very comfortable visiting my mum. The day time staff are very approachable, kind and experienced. They care for my mum as an individual and are genuinely interested in her welfare, even though at times she can be challenging. The night staff are often agency and, according to my mum, not the same as normal ones! The meals provided, in my opinion, are not always suitable for the age of the residents and the standards are variable.
Thank you so much for taking the time to review Eastlake, your feedback is really important to us. I will ensure my team is made aware of your kind comments. Eastlake is currently at the end of a robust recruitment drive, so the use of agency staff is greatly reduced. We have also recruited a new...
Excellent end of life care. Mum was in Eastlake for three and a half years and socialising with staff was important, as she preferred to stay in her room. Staff were very friendly and good support for me. Thank you Eastlake.
This is a superb home, providing a package of care which is unsurpassed. The staff are professional, caring and attentive to the residents' needs. The atmosphere is positive and supportive and with a very apparent awareness of individuals' needs. I have eaten there and the range and quality of food is outstanding. The home offers entertainment and daily activities to stimulate the residents' attention and to allow them to engage in rewarding recreational activities.
Eastlake provides an extremely professional, friendly and caring environment. The staff are all very welcoming to family and friends and they are loyal and dedicated to their residents. I particularly like the way they try to keep residents occupied and motivated with the various activities they plan.
Home very friendly. Staff welcoming. Very clean. My aunt is very happy here.
I am very happy with the care that my relative receives. The carers are extremely dedicated and go the extra mile. The food is great; my relative has said that it's the best food she has ever had! The home is very well maintained and lots of activities are held every week.
Eastlake has saved my mum. My mum would have died if she never came here. I now have my mum back after losing her for four years with her mind. The care and staff at Eastlake are so good my mum now takes part in things and laughs and we can now speak with her. I now feel very happy and don't have to worry so much about my mum. Thanks again to Eastlake.
On my recent visit, I was delighted to see my mum completely absorbed in the knit and natter session which is run on Wednesday run by one of the dedicated wonderful carers. Activities such as this have made a significant difference to mum's well-being since she arrived. She looked just like her old self and is now thriving at the care home.
I subsequently found out that the Activities Coordinator Role doesn't exist which is very disappointing. The carers have enough to do and please recruit a new one as this makes a monument different to the clients.
Thank you for taking the time to review Eastlake and for rating our care/ support as excellent. Your lovely feedback regarding our team at Eastlake is much appreciated, and we’ll make sure to share it with them. We have an all-team approach to activities in the home, this ensures that all our...
My father was admitted two weeks ago following a short stay in hospital. The staff and management have provided excellent support to him and to the family and go out of their way to make us feel welcome. The atmosphere is warm, friendly and very welcoming.
Overall, the standard of care seems very high in a spotlessly clean care home. The staff are always friendly and attentive to the needs of the residents.
Eastlake has been very friendly, welcoming and supportive. It's always clean and uncluttered and I really like that it has resident cats and a visiting dog. I feel reassured that my mum is safe, warm and well looked after.
Such a warm and friendly care home. All the staff are lovely and so attentive to detail. Quite often, a care home dealing with dementia guests, quite rightly, focuses on the residents. From my experience, all the staff were also very understanding of what we, as the family are going through. This gives me complete confidence that my Mum will be loved and cared for to the highest possible level.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 January 2024Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 27 July 2026We currently have two vacancies for care. Please contact Eastlake directly for more information.
News (2) & Events (0)
- 19 Dec 2025
Residents and colleagues at Anchor care homes across Surrey are embracing the festive spirit in style. From crafting Christmas decorations and singing carols, to decorating trees and baking festive treats,...
- 09 Oct 2024
Anchor, England’s largest not-for-profit provider of housing and care for people in later life, has received platinum status in the RSPCA’s annual PawPrints Awards for the second year in a...
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Accreditations
There are no accreditations posted yet for Eastlake.
Meet the Team (0)
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