Eastlake

Nightingale Road, Godalming GU7 3AG
Review Us
9.8 92 Reviews
  • Eastlake, Godalming
Eastlake in Godalming is situated close to the South Downs National Park. The home continues to welcome new residents and provides residential and dementia care for up to 52 residents in homely and comfortable single ensuite rooms.

Eastlake is operated by Anchor, they are England's largest not-for-profit provider of housing and care for people over the age of 55 years with more than 60 years of experience in the sector.

They work with customers and their loved ones to create detailed care plans, ensuring individual health and care needs are continually met. Priding themselves on their dementia care, staff are provided with on-going training so that their approach always reflects best practice, working hard to get to know customers and build relationships.

Anchor strives to provide a high-quality service and exceed expectations by continually reinvesting money made into its services and properties.
Show Eastlake on the Map

Care Provided by Eastlake

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 53 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1889
  • Self-Funded Residential Dementia Care: from £1889
  • RESPITE Self-Funded Residential Care: from £1889
  • RESPITE Self-Funded Residential Dementia Care: from £1889

Colleagues at Eastlake will be happy to discuss our weekly fees with you and what our fees include.

These prices are only a guideline, please contact Eastlake to find out the exact price for your requirements.

Contact Eastlake to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Eastlake to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in charge

  • Nicola Drake-Smith (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Eastlake directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (53)
  • Single Rooms with Ensuite Wet Room (51)

Visiting

  • Visitors are welcome at Eastlake.

Parking

  • The home have onsite parking, including disabled spaces.

Eastlake Reviews (92)

9.8

Eastlake has a Review Score of 9.8 (9.836) out of 10, based on 14 reviews in the last 2 years.
Over all time Eastlake has 92 reviews.

Overall Experience
  • 73
  • 19
  • 0
  • 0
  • 0
Date Published
  • 92
  • 6
  • 9
  • 14
  • 78
Reviewer Connection to Eastlake
  • 48
  • 10
  • 10
  • 5
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 92, showing 81-92
Review from S S (Friend of Resident) published on 8 March 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In the 4 years, my friend has been at Eastlake she has been very happy. All the staff are lovely and nothing is too much trouble.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jackie K (Daughter of Resident) published on 26 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is looked after very well. Home is always clean and tidy. "The Food is very tasty" says mum.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Gerald W (Husband of Resident) published on 26 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are very friendly and helpful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J S (Friend of Resident) published on 17 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly welcoming. Staff are caring and kind. Sometimes communication is a problem and messages regarding client don't always get passed on.
Overall, however, a lovely atmosphere and a secure, caring environment.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J M (Son of Resident) published on 15 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Eastlake for nearly a year. The staff have always been friendly and helpful. She has calmed down over the last year and has now resigned herself to have to live out her final years at Eastlake.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C J (Daughter of Resident) published on 7 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff from reception, carers, catering, cleaners, team leaders and management are always welcoming and nothing is too much trouble.
My mother has been treated with dignity and care during her settling in months. She has had some unexpected health problems and they have been dealt with swiftly
and with compassion. I am very impressed with the service.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Higgs W (Regular Volunteer) published on 29 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I believe this to be an excellent care home. The staff are kind and patient, and the residents are clean and well dressed and looked after with care. It is always a pleasure to visit and we are made very welcome. There are lots of activities and a dog and two cats, which I think is a very good idea.
I have not visited any rooms, but the communal areas are always clean and the whole place is inviting. I do not know the costs so do not know if it is good value - but I expect so.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Patrici C (Daughter of Resident) published on 4 July 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff are very helpful and loving.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R K (Friend of Resident) published on 30 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was a resident for the last 3months of her life. I was delighted to find such a clean and delightful place. It was like a hotel. All residents washing is done individually. I have continued to visit another resident since my mum died, find it a very pleasant place.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Judith C (Daughter of Resident) published on 25 October 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father lived at Eastlake for nearly three years until his death in August 2016. He was very happy there and always commented on the kindness of the carers. Some carers found time to talk to him about his interests and his past life and he appreciated this. Although he did not usually enjoy group
activities he was pleased when carers played cards or Scrabble with him in his room. There were occasional practical issues that I found hard to resolve, but my father was not aware of this and he certainly had no complaints about the care he received. Whenever he was asked if everything was all right he would say that, yes, everyone was very kind.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Petaline S (Daughter of Resident) published on 12 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An extremely friendly and welcoming establishment. Staff are very approachable and will do anything to help and assist you. Food is excellent and varied, and caters well to elderly people. As my mother is quite active would like more activities for her to do.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Fiona S (Daughter of Resident) published on 29 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful staff. Excellent food. Lovely environment for mum to live in.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.836)

Overview of Review Score

The Review Score of 9.8 (9.836) out of 10 for Eastlake is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.836 for Eastlake is calculated as follows: ( (140 Excellents x 5) + (23 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 165 Ratings = 4.836
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Eastlake is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 53 registered maximum number of service users is 10.6, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Jan 2024

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 13 Oct 2025

We currently have two vacancies for care. Please contact Eastlake directly for more information.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (13)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Eastlake to verify any information. View our terms and conditions. Eastlake has an Enhanced Service - more info.