
I would strongly recommend Eastlake and am extremely grateful to all the teamNicky J(Daughter of Resident/Service User)

Eastlake is a home from home. The staff always take the time to add joy to Mums day.Lorraine P(Daughter of Resident/Service User)

The level of care and kindness is unbelievable.Mandy A(Ex Family Member)

I would strongly recommend Eastlake and am extremely grateful to all the teamNicky J(Daughter of Resident/Service User)

Eastlake is a home from home. The staff always take the time to add joy to Mums day.Lorraine P(Daughter of Resident/Service User)

The level of care and kindness is unbelievable.Mandy A(Ex Family Member)

Eastlake in Godalming is situated close to the South Downs National Park. The home continues to welcome new residents and provides residential and dementia care for up to 52 residents in homely and comfortable single ensuite rooms. As well as permanent care, the home can a accommodate shorter stays, trial stays and convalescence care.
Activities are arranged with resident input and meals are cooked freshly on site each day. They...
Care Provided by Eastlake
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 53 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Fees can vary depending on care needs and other factors. Colleagues at Eastlake will be happy to discuss our weekly fees with you and what our fees include.
The price(s) shown are provided by the care home. Contact Eastlake for full pricing details and T&Cs.
Contact Eastlake to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Anchor
- Voluntary / Not for Profit Owned
Person in charge
- Nicola Drake-Smith (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (53)
- Single Rooms with ensuite Wet Room (51)
Visiting
- Visitors are welcome at Eastlake.
Parking
- The home have onsite parking, including disabled spaces.
Eastlake Reviews (100)
Eastlake has a Review Score of 9.7 (9.703) out of 10, based on 18 reviews in the last 2 years.
Over all time Eastlake has 100 reviews.
We visited my cousin without prior warning. All aspects of Eastlake impressed, from the standard of the accommodation and facilities to the sympathetic manner of all the staff that we encountered.
The place is also spotlessly clean and never smells like some my Mum was in before.
There is always a positive 'can do' response from everyone when Mum requests anything or a request from her family.
I would like Mum to do more activities which are abundant but appreciate that she can be strong-willed and refuse.
We have been so impressed by the care my mother has received here over the past 6 months. The home is well organised and residents are actively encouraged to join relevant activities, promoting inclusion. Liaison with GP and other services is very good, quickly observing and following up on resident's care/health needs. I am so glad that my Mum is here and she too is happy, appreciating the caring atmosphere. Excellent.
I was very sceptical of coming to Eastlake. When I arrived, I wanted to leave after one day. Now that I'm here, I want to stay. I would love to live here.
My grandmother is very happy and safe and well cared for.
My mother has been at Eastlake for 5 years and we have nothing but praise for the staff and the amenities. Mum is treated with care and dignity. The food is wonderful, there are many interesting activities and we always feel welcome when we come to her 'home'. The presence of cats/dog in the home greatly assists in the 'homey' feeling and we love this.
Every time I visit my friend at Eastlake she looks calm, happy, clean, well-fed and well-cared for. She tells me the food is excellent and also the carers are very kind. Also, there is plenty of stimulation, which can be sorely lacking in other establishments. Eastlake is, in my opinion, the best care home for miles.
My 102-year-old mother has been in Eastlake for six years and looks happier and healthier now than she did ten years ago. Eastlake is not the most luxurious or swanky care home I've visited, but it more than makes up for that in the warmth and compassion it's staff give to its residents and the friendly ambience it creates for residents and their visitors. I thank the whole team every day mum spends there.
In the 4 years, my friend has been at Eastlake she has been very happy. All the staff are lovely and nothing is too much trouble.
Mum is looked after very well. Home is always clean and tidy. "The Food is very tasty" says mum.
All the staff are very friendly and helpful.
Overall, however, a lovely atmosphere and a secure, caring environment.
My mother has been a resident at Eastlake for nearly a year. The staff have always been friendly and helpful. She has calmed down over the last year and has now resigned herself to have to live out her final years at Eastlake.
My mother has been treated with dignity and care during her settling in months. She has had some unexpected health problems and they have been dealt with swiftly and with compassion. I am very impressed with the service.
I believe this to be an excellent care home. The staff are kind and patient, and the residents are clean and well dressed and looked after with care. It is always a pleasure to visit and we are made very welcome. There are lots of activities and a dog and two cats, which I think is a very good idea. I have not visited any rooms, but the communal areas are always clean and the whole place is inviting. I do not know the costs so do not know if it is good value - but I expect so.
The staff are very helpful and loving.
My mum was a resident for the last 3months of her life. I was delighted to find such a clean and delightful place. It was like a hotel. All residents washing is done individually. I have continued to visit another resident since my mum died, find it a very pleasant place.
My father lived at Eastlake for nearly three years until his death in August 2016. He was very happy there and always commented on the kindness of the carers. Some carers found time to talk to him about his interests and his past life and he appreciated this. Although he did not usually enjoy group activities he was pleased when carers played cards or Scrabble with him in his room. There were occasional practical issues that I found hard to resolve, but my father was not aware of this and he certainly had no complaints about the care he received. Whenever he was asked if everything was all right he would say that, yes, everyone was very kind.
An extremely friendly and welcoming establishment. Staff are very approachable and will do anything to help and assist you. Food is excellent and varied, and caters well to elderly people. As my mother is quite active would like more activities for her to do.
Wonderful staff. Excellent food. Lovely environment for mum to live in.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 January 2024Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 27 July 2026We currently have two vacancies for care. Please contact Eastlake directly for more information.
News (2) & Events (0)
- 19 Dec 2025
Residents and colleagues at Anchor care homes across Surrey are embracing the festive spirit in style. From crafting Christmas decorations and singing carols, to decorating trees and baking festive treats,...
- 09 Oct 2024
Anchor, England’s largest not-for-profit provider of housing and care for people in later life, has received platinum status in the RSPCA’s annual PawPrints Awards for the second year in a...
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