Eastlake

The staff were always caring towards my grandma. She enjoyed the food and the variety of activities that were available. The decor is light and welcoming and there is a relaxed and friendly atmosphere in the home.

We visited my cousin without prior warning. All aspects of Eastlake impressed, from the standard of the accommodation and facilities to the sympathetic manner of all the staff that we encountered.

I would like Mum to do more activities which are abundant but appreciate that she can be strong-willed and refuse.

We have been so impressed by the care my mother has received here over the past 6 months. The home is well organised and residents are actively encouraged to join relevant activities, promoting inclusion. Liaison with GP and other services is very good, quickly observing and following up on resident's care/health needs. I am so glad that my Mum is here and she too is happy, appreciating the caring atmosphere. Excellent.

I was very sceptical of coming to Eastlake. When I arrived, I wanted to leave after one day. Now that I'm here, I want to stay. I would love to live here.

My grandmother is very happy and safe and well cared for.

My mother has been at Eastlake for 5 years and we have nothing but praise for the staff and the amenities. Mum is treated with care and dignity. The food is wonderful, there are many interesting activities and we always feel welcome when we come to her 'home'. The presence of cats/dog in the home greatly assists in the 'homey' feeling and we love this.

Every time I visit my friend at Eastlake she looks calm, happy, clean, well-fed and well-cared for. She tells me the food is excellent and also the carers are very kind. Also, there is plenty of stimulation, which can be sorely lacking in other establishments. Eastlake is, in my opinion, the best care home for miles.

My 102-year-old mother has been in Eastlake for six years and looks happier and healthier now than she did ten years ago. Eastlake is not the most luxurious or swanky care home I've visited, but it more than makes up for that in the warmth and compassion it's staff give to its residents and the friendly ambience it creates for residents and their visitors. I thank the whole team every day mum spends there.

In the 4 years, my friend has been at Eastlake she has been very happy. All the staff are lovely and nothing is too much trouble.

Mum is looked after very well. Home is always clean and tidy. "The Food is very tasty" says mum.

All the staff are very friendly and helpful.

Overall, however, a lovely atmosphere and a secure, caring environment.

My mother has been a resident at Eastlake for nearly a year. The staff have always been friendly and helpful. She has calmed down over the last year and has now resigned herself to have to live out her final years at Eastlake.

My mother has been treated with dignity and care during her settling in months. She has had some unexpected health problems and they have been dealt with swiftly and with compassion. I am very impressed with the service.

I believe this to be an excellent care home. The staff are kind and patient, and the residents are clean and well dressed and looked after with care. It is always a pleasure to visit and we are made very welcome. There are lots of activities and a dog and two cats, which I think is a very good idea. I have not visited any rooms, but the communal areas are always clean and the whole place is inviting. I do not know the costs so do not know if it is good value - but I expect so.

The staff are very helpful and loving.

My mum was a resident for the last 3months of her life. I was delighted to find such a clean and delightful place. It was like a hotel. All residents washing is done individually. I have continued to visit another resident since my mum died, find it a very pleasant place.

My father lived at Eastlake for nearly three years until his death in August 2016. He was very happy there and always commented on the kindness of the carers. Some carers found time to talk to him about his interests and his past life and he appreciated this. Although he did not usually enjoy group activities he was pleased when carers played cards or Scrabble with him in his room. There were occasional practical issues that I found hard to resolve, but my father was not aware of this and he certainly had no complaints about the care he received. Whenever he was asked if everything was all right he would say that, yes, everyone was very kind.

An extremely friendly and welcoming establishment. Staff are very approachable and will do anything to help and assist you. Food is excellent and varied, and caters well to elderly people. As my mother is quite active would like more activities for her to do.