
My mum has settled in so well and as a family we could not have wished for more.K H(Daughter of Resident/Service User)

I was also received warmly and was impressed by the professionalism of the staffL B(Wife of Resident/Service User)

I cannot fault Greenacres Home.Gloria W(Daughter of Resident/Service User)

My mum has settled in so well and as a family we could not have wished for more.K H(Daughter of Resident/Service User)

I was also received warmly and was impressed by the professionalism of the staffL B(Wife of Resident/Service User)

I cannot fault Greenacres Home.Gloria W(Daughter of Resident/Service User)

Anchor’s Greenacres is located at the heart of the community in Banstead, within a short distance of local shops and amenities.
The home continues to welcome new residents for friendly and comfortable residential and dementia care for up to 63 customers. Menus reflect are regularly changed and reflect residents' preferences and dietary requirements. Activities are arranged with resident input both as groups and individually.
Anchor offers dementia care and provides...
Care Provided by Greenacres
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 63 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Fees can vary depending on care needs and other factors. Colleagues at Greenacres will be happy to discuss our weekly fees with you and what our fees include.
The price(s) shown are provided by the care home. Contact Greenacres for full pricing details and T&Cs.
Contact Greenacres to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Anchor
- Voluntary / Not for Profit Owned
Person in charge
- Sue-Ellen Streeter (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (61)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (36)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- Visitors are welcome at Greenacres.
Parking
- Greenacres have onsite parking, including disabled spaces.
Greenacres Reviews (75)
Greenacres has a Review Score of 9.8 (9.843) out of 10, based on 23 reviews in the last 2 years.
Over all time Greenacres has 75 reviews.
A dedicated staff. Relatives soon end up on first name terms with staff and residents making it a personal experience. Residents enjoy daily activities and excellent food. Rooms are modern, clean and bright with shower en-suites and it's all maintained to quite a high standard. It's a dedicated building not simply a converted house, which probably makes it all easier to manage and more pleasant for residents. All residents I have spoken to are very happy, some previously having been elsewhere in care homes. Barbeques, visiting entertainers, hairdresser and nail specialist are organised week-to-week. Liaison with local GP's on medical matters is quite thorough and dispensation of medication appears tightly controlled. In summary, it seems very good here
Mum seems happy enough in her own way. She is eating healthily and is safe which is all I ask.
We are so pleased with the care we have received with my uncle here. The staff are amazing and helped us navigate this difficult situation with ease. So caring and nothing is any trouble of them to help with. Jaylee has been amazing help.
Greenacres is a special place. The staff are incredibly happy, very caring, always welcoming and always patient and kind. The food always smells amazing. My mum has been there since September and is very settled and happy. When I arrive to visit she is always eating and drinking, dancing or cuddling staff. She is always clean well dressed warm and content. My father will be joining her this week and I'm relaxed and confident that he will be loved and cared for just like my mum. It's been a difficult time for us, but the staff and managers here have made this transition much easier.
My friend, who has advanced dementia, has been in Greenacres for a couple of months. Unfortunately, due to the dementia, her behaviour can be challenging. I am so impressed with the care she receives at Greenacres. The staff are professional and always kind and caring, even in what can sometimes be difficult circumstances. At Greenacres, I feel my friend is safe, comfortable and cared for in a very sympathetic manner.
The food here is amazing and nothing is too much trouble for the catering staff. The housekeeping staff are all kind and respectful of when Mum is in bed or I am visiting and they clean her room so well.
I would highly recommend Greenacres care home to anyone and thank you to all the staff for all they do.
My mum has settled in so well and as a family we could not have wished for more.
My husband received a warm welcome for his two week respite stay. I was also received warmly and was impressed by the professionalism of the staff in taking my information and in giving me the information I needed to feel he would be safe and well cared for. Greenacres was beautifully furnished and he had a clean and attractive room with a large bathroom. I was very happy that he would receive such professional, kind care in my absence.
I cannot fault Greenacres Home. My mother in law was here in 2024 until she sadly passed away and now my mother at 96 is here. She is very happy and extremely well cared for and encourage to enjoy her time. The staff are beyond wonderful and I feel very comfortable that she is in safe and loving hands. Visitors too are welcomed like family. Beautiful home.
I have no complaints, gran was very well looked after, she was always clean and fresh. Staff are amazing. Staff are very supportive to gran and to me. The only reason for gran to leave was because she came to a closer place to where we live.
I only have good things to say about Greenacres and the staff. My grandmother was well looked after. The staff knew how to communicate with my grandmother and were extremely competent, caring and efficient. The establishment in very well run, extremely clean, tidy and comfortable. I am very grateful for the time my grandmother spent there. The level of care at Greenacres in amazing. I would have been happy for nan to stay there long-term but she needed to be closer to family.
My Mother became a resident at Greenacres in December 2023 following a car accident caused by my Father. I was impressed by the home right from her first day. Since then a new Manager has been appointed and may I say how impressed I've been by her. Every time I've visited mum, (twice weekly), she's been available when I've had concerns with mum, even though she seems to be incredibly busy she always greets me with a smile and gives her full attention to me, exactly what is needed when dealing with love ones. I'd also add, all the Team leaders are very personable, attentive and professional, I can't find fault any of them. The carers who look after mum are outstanding, three in particular, who are mums favourites are always joyful, friendly, attentive, caring and are knowledgeable when asked about mums week. I believe it takes a very special person to do what they do and I'm forever grateful for them. I'd also like to add how amazing, outstanding and caring the two reception ladies are.
The resident states he is very happy with everything. He has been on quite a few outings and there are activities if he wishes to join in.
My husband has been at Greenacres since February. He found it difficult at first but has settled in well now. The staff are all helpful and friendly. It's nice to be able to visit at any time. I would certainly recommend Greenacres.
I visit my dad at the care home. He has advanced Alzheimer's yet he is always relaxed and content. He is very well looked after, nothing is pushed unnecessarily onto him, he is treated with respect and within reason, enabled to make simple choices and indicate preferences. No one gets agitated with him, despite his clarity in speaking beginning to terminally fail.
I've been very impressed with the team, they have made my mum and the family very welcome.
The care they are giving my mum is exceptional.
I'm able to visit whenever I want and have always found her to be well looked after.
A very good home.
My father has lived at Greenacres since February, and as a family, we are incredibly grateful to all the staff for looking after him so beautifully. We cannot fault any aspect of his care, and we are always very reassured to see how well he is being looked after. The staff are always very kind and helpful and manage all aspects of his care with great professionalism. The team have taken the time to get to know Dad as a person and treat him with respect and compassion at all times. They are also very responsive to us as a family and keep us well-informed.
They settled in well and we visit several times a week. The resident says they are very happy there and informs us (quote) " I am living my best life as there is something going on every day".
The staff are always very friendly and helpful.
We as his family were apprehensive as to whether Dad would settle, but from the first day, he was treated with kindness and compassion. His room is spacious with his own bathroom and overlooks the garden which is lovely. The menu is varied and Dad really enjoys his meals, snacks of fresh fruit and cake are available if residents want a snack available throughout the day. Fluids are so important as often the elderly don't drink enough, the staff encourage them with tea, coffee and fruit juices.
The staff are always attentive and readily assist the residents in their personal daily care, cheerful and professional as they carry out their duties.
Dad is so well cared for and we are delighted that Greenacres is his new home.
My uncle has been in Greenacres for 6 weeks., To date, I can say the care and attention to his needs has been excellent, the staff are all friendly and respond quickly to any requests. Overall the care home seems well run and above average to my limited knowledge.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 May 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 27 July 2026We currently have two vacancies for care. Please contact Greenacres for further details.
News (2) & Events (0)
- 19 Dec 2025
Residents and colleagues at Anchor care homes across Surrey are embracing the festive spirit in style. From crafting Christmas decorations and singing carols, to decorating trees and baking festive treats,...
- 09 Oct 2024
Anchor, England’s largest not-for-profit provider of housing and care for people in later life, has received platinum status in the RSPCA’s annual PawPrints Awards for the second year in a...
There are no upcoming events for Greenacres.
Accreditations
There are no accreditations posted yet for Greenacres.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Greenacres
What types of Care is Greenacres registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Greenacres have?
There are 61 Single Rooms and 1 Couples/Companion Room.
What are the Facilities & Services at Greenacres?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is Greenacres to the centre of Banstead?
0.1 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Greenacres to verify any information. View our terms and conditions. Greenacres has an Enhanced Service -more info.