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Ridgemount

The Horseshoe, Banstead, Surrey SM7 2BQ
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The home manager is amazing, knows immediately who you are visitingF H(Niece of Resident/Service User)
Ridgemount, Banstead
She has made friends and loves the dedicated staff.I am very grateful to them.Jane H(Daughter of Resident/Service User)
Ridgemount, Banstead
They not only cared for her, they cared about her. She felt valued and lovedNick C(Nephew of Resident/Service User)
Ridgemount, Banstead

Anchor’s Ridgemount is in the heart of the Banstead community, close to local green spaces, including Banstead Common and several golf courses.

They are welcoming permanent residents and those who wish to join the home for respite care or trial stays.

The home provides friendly and comfortable residential and dementia care for residents. Anchor provides ongoing training for colleagues to ensure their approach best supports customers living with dementia.

Colleagues work...  

Care Provided by Ridgemount

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,525From £1,625
Residential Dementia CareFrom £1,525From £1,625

Fees can vary depending on care needs and other factors. Colleagues at Ridgemount will be happy to discuss our weekly fees with you and what our fees include.

Contact Ridgemount to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

  • Anchor
  • Voluntary / Not for Profit Owned

Person in charge

  • Evelyn Tetteh (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (66)
  • Single Rooms with ensuite Wet Room (47)

Visiting

  • Visitors are welcome at Ridgemount.

Parking

  • Onsite parking is available, including disabled spaces.

Ridgemount Reviews (74)

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9.6

Ridgemount has a Review Score of 9.6 (9.579) out of 10, based on 18 reviews in the last 2 years. Over all time Ridgemount has 74 reviews.

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Showing 74 reviews matching selected criteria
Review from Liam B (Son of Resident) published on 7 August 2026 Submitted via Website
Overall Experience

Really impressed with the staff and friendliness of the people who work there. The place is clean and my mother is relaxed there. I thank Eve for her and her staff looking after my mother so well. Sometimes they do visits with the residents and it's great they have a lovely garden to sit in. In the summer they do a great barbecue for all the residents and family. Thanks again Eve and your team xx

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Review from Alana B (Daughter-in-law of Resident) published on 5 August 2026 Submitted via Website
Overall Experience
Supporting my husband in choosing a care home for his mum was a very difficult decision for us, and we wanted to make sure we found somewhere she would be happy and well cared for. From our first visit to Ridgemount, we felt reassured. The manager was warm, approachable, and took the time to listen to us, answer our questions, and make what was an emotional time much easier.

My mother-in-law has now been at Ridgemount for around two years, and we have been very happy with the care she receives. The staff are kind, patient, and genuinely care about the residents. Whenever we have had a question or concern, the manager has always taken the time to listen and ensure it is addressed, which gives us confidence and peace of mind. We are really pleased with the choice we made and would happily recommend Ridgemount to any family looking for a caring home for their loved one.

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Review from L B (Daughter of Resident) published on 26 June 2026 Submitted via Postal Card
Overall Experience

The staff are lovely, although they do not always respond to Mum's call button promptly, which leaves her desperate for the toilet. The management is delightful - always friendly, approachable and caring. The reception staff and finance person are also caring, personable and understanding. I'm very happy with the standard of cleanliness. I don't witness any meals bu Mum is a little disappointed in that area, and also with activities.

Reply from Evelyn Tetteh, Home Manager at Ridgemount

Thank you for taking the time to leave Ridgemount a review; your feedback is greatly appreciated. Thank you also for discussing the call button and food menu with us already. We are pleased that the conversations following this have been positive. Ensuring our residents feel safe, reassured, and...  

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Review from Jeff B (Son of Resident) published on 10 June 2026 Submitted via Postal Card
Overall Experience

Since Mum has come into the home over 2 years ago I have noticed an increase in the level of care and assistance. There is always a warm welcome from Sally and Wendy at the reception desk, and all the daily carers I meet are always friendly and seem to make life here for Mum as best they can. All the managers and team leaders are always kind and ask how things are with me as well as doing a great job looking after Mum.

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Review from I L (Wife of Resident) published on 10 June 2026 Submitted via Postal Card
Overall Experience

Colin was moved into Ridgemount on the 23/04/26 from hospital. Since then the care and attention has been excellent, all members of staff and management have been very welcoming and attentive to his needs. I would definitely recommend Ridgemount.

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Review from Anna R (Friend of Resident) published on 9 April 2026 Submitted via Website
Overall Experience

Ridgemount is truly a warm, vibrant, and compassionate care home. Every time I visit, I'm struck by how welcoming and uplifting the atmosphere feels. The staff are kind, attentive, and always happy to genuinely help visitors. When I visit they always acknowledge and welcome me and offer me a cup of tea. You feel so relaxed and comfortable in the home. You feel a sense of togetherness when you meet everyone. Finally, they have the most incredible summer bbqs and fetes. I am looking forward to seeing what they have coming up for the residents this year's summer events to bring my family along.

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Review from S A (Daughter of Resident) published on 7 April 2026 Submitted via Postal Card
Overall Experience

Ridgemount has exceeded our expectations. The care and consideration and respect that's shown to my father is very good. He feels happy and safe and is content to be there. This gives my mother and our family a lot of comfort. Eve, the manager, is excellent, always approachable and helpful with any queries we may have. Her leadership and positivity feeds through to her team, who are very good.

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Review from C B (Friend of Resident) published on 20 January 2026 Submitted via Postal Card
Overall Experience

All staff are very helpful and provide excellent care.

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Review from F H (Niece of Resident) published on 2 December 2025 Submitted via Postal Card
Overall Experience

My aunt was admitted to Ridgement after a fall and I was concerned about the care homes rating by CQC. However I can only recommend the care of the staff. The home does not smell, it is pleasantly decorated, kept clean. The home manager is amazing, knows immediately who you are visiting and will give you up to date status of your loved one without asking their care team. My aunt enjoys the activities program and is free to go and explore other units. If she strikes up a friendship she is free to socialise when she wants and even have her meals there.

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Review from Jane H (Daughter of Resident) published on 13 November 2025 Submitted via Website
Overall Experience
I was not expecting my mum's transition to a care home to run so smoothly. Ridgemount was not my first choice, but I am now so relieved and happy that Mum is a resident here. She has excellent care.
The staff are wonderful - the understanding, calming and fun aspects they bring to the residents lives with dementia are amazing.
My mum is really settled, comfortable and happy at Ridgemount. She has made friends and loves the dedicated staff.I am

very grateful to them.

Reply from Evelyn Tetteh, Manager at Ridgemount

Thank you for taking the time to review Ridgemount and we are pleased that you rate our staff as excellent. We appreciate your kind comments regarding our home, our care and team, which I will circulate. We're glad you and your Mum are happy with Ridgemount, where I'm always happy to discuss...  

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Review from Nick C (Nephew of Resident) published on 10 November 2025 Submitted via Postal Card
Overall Experience

I have only good things to say about Eve, Maggie, Sally and the whole Ridgemount team. They looked after my auntie Anne so well for the 2 1/2 years she was with them. They not only cared for her, they cared about her. She felt valued and loved and I was only ever happy that I had chosen Ridgemount for her.

Reply from Evelyn Tetteh, Manager at Ridgemount

Thank you for taking the time to review Ridgemount and we are pleased that you rate our overall experience as excellent. We're glad you are happy with Ridgemount and I will pass your feedback to our team. I'm always happy to discuss feedback to ensure that care and all aspects of day to day life are to the satisfaction of our residents and their loved ones.

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Review from Michael F (Son of Resident) published on 15 October 2025 Submitted via Website
Overall Experience

My Mum Peggy was cared for at Ridgemount for five years until she sadly passed away in September 2025. In the time she was there, she had the best care we could have asked for. Thank you to Sally and all the team! If anyone is looking to place a loved one in a safe and caring place, look no further.

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Review from A J (Friend of Resident) published on 6 August 2025 Submitted via Postal Card
Overall Experience

My friend came to Ridgemount following a stay in hospital. It was a huge change to give up his own place.The staff were extremely welcoming and took us to his lovely, clean, airy room on the first floor. They had considered he liked to watched activities so he overlooks the front. He settled in from that day and is very happy - the food is excellent, fresh and tasty and we can make drinks whenever. Various activities are arranged regularly, which we are welcomed to join. He could not be in a happier place and his welfare is paramount.

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Review from Cecily T (Respite Resident) published on 15 May 2025 Submitted via Postal Card
Overall Experience

After my hip operation I chose Ridgemount for my convalescent care. I spent 2 weeks in Ridgemount and I was extremely pleased with the care and attention that the staff showed me.

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Review from J H (Daughter-in-law of Resident) published on 21 March 2025 Submitted via Postal Card
Overall Experience

Lovely care home, perfect for respite care for my mother-in-law whilst father-in-law was in hospital. She was reluctant to join in with the respite being 90 herself, she described them as old people. She loved to chat with the very friendly staff. We will definitely use Ridgemount again if needed.

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Review from R R (Daughter of Resident) published on 15 January 2025 Submitted via Postal Card
Overall Experience
Pleased that my Mum has settled well into her new home.
The staff have all been very kind and helpful.

It is a great comfort to know Mum is being well looked after.

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Review from Maria F (Daughter-in-law of Resident) published on 17 October 2024 Submitted via Website
Overall Experience
Exceptional care as always for my Mother-in-law, the staff are fantastic with her and always keep us updated, she recently broke her hip and is now room-bound, the carers always ensure to put her radio on for her every morning so she has something cheery to listen too. She is always dressed beautifully and the carers take pride in her hair and nails, she always smells lovely.

Thank you for looking after her so well.

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Review from M H (Friend of Resident) published on 15 October 2024 Submitted via Postal Card
Overall Experience

Ridgemount has been a friendly, welcoming atmosphere for residents and visitors alike, for which I really do thank you from the bottom of my heart. Aren't the staff great with the way they handle residents are given so much care and attention, and they give their time to each resident, such a valuable commodity. My friend who was a resident must have arrived Jan or Feb this year, then passed away the first week of October. Though the home is secular, they were extremely tolerant of my friend's Christian beliefs. Outside entertainment was much appreciated. Thank you for allowing me to watch and participate in this aspect.

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Review from U L (Friend of Resident) published on 15 August 2024 Submitted via Website
Overall Experience
I visited a friend who I was previously caring for at home. I noticed how she was very happy and enjoyed the activities.

The management team's approach was amazing and the staff are very professional. I am very impressed with the whole team.

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Review from Kim H (Daughter of Resident) published on 14 August 2024 Submitted via Postal Card
Overall Experience

Exceptional care, warm friendly reception staff. The staff keep you updated re the resident's care plan. The food is good the chef comes and speaks to the residents and asks them how the food is. The staff have a caring approach they tell the residents their names and talk them through things. Warm friendly home that treats people with dignity and respect and most importantly kindness.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 May 2024
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveRequires improvement
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (2) & Events (0)

News
  • 19 Dec 2025

    Residents and colleagues at Anchor care homes across Surrey are embracing the festive spirit in style. From crafting Christmas decorations and singing carols, to decorating trees and baking festive treats,...

  • 09 Oct 2024

    Anchor, England’s largest not-for-profit provider of housing and care for people in later life, has received platinum status in the RSPCA’s annual PawPrints Awards for the second year in a...

Upcoming Events

There are no upcoming events for Ridgemount.

Awards / Recognitions (11)

  • 30 Jan 2026Recipient: Anchor
  • 31 Jan 2025Recipient: Anchor
  • 31 Jan 2024Recipient: Anchor

Accreditations

There are no accreditations posted yet for Ridgemount.

Meet the Team (0)

There are no Team Members posted yet.

Frequently Asked Questions about Ridgemount

What types of Care is Ridgemount registered for?

Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Ridgemount have?

There are 66 Single Rooms.

What are the Facilities & Services at Ridgemount?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room are some of the Facilities & Services.

How far is Ridgemount to the centre of Banstead?

0.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Ridgemount to verify any information. View our terms and conditions. Ridgemount has an Enhanced Service -more info.