






Hill Brow is a purpose-designed 30-bed family owned and run care home, which is rated Outstanding by CQC (April 2022). Friendly trained carers contribute towards a homely and happy atmosphere in which residents are supported in their choices and lifestyles. All of the team are permanent, agency staff are never used allowing strong relationships to form between residents and team.
The residents' independence, dignity and care is at the centre...
Care Provided by Hill Brow Residential Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 32 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
We do accept Local Authority Funding providing they meet our rates.
The price(s) shown are provided by the care home. Contact Hill Brow Residential Care Home for full pricing details and T&Cs.
Contact Hill Brow Residential Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Woodlands & Hillbrow Ltd
- Private Owned
Person in charge
- Beverley Anderson(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2025
- Number of floors: 2
Room Information
- Single Rooms (30)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (17)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- Visitors welcome, no restriction on times
Parking
- On site parking available
Hill Brow Residential Care Home Reviews (133)
Hill Brow Residential Care Home has a Review Score of 10 (9.979) out of 10, based on 40 reviews in the last 2 years.
Over all time Hill Brow Residential Care Home has 133 reviews.
Friendly and helpful staff. There is nothing that is too much trouble for them. The staff members seem to have been employed at the home for long periods, therefore marvelous continuity. Lovely public rooms to sit in, and a marvelous conservatory.
Thank you for taking the time to leave a review. We are very proud to have long term permanent members of staff, with no agency staff at Hill Brow or our other homes, which contributes to a familial feeling at Hill Brow. Thank you for your kind feedback, which all of the staff will appreciate.
My mother has been at Hill Brow for just over a year now and it has been heart warming to see the way staff treat my mum with such kindness, respect and dignity. Hill Brow is now like my extended family too, as I am always made to feel so at home whenever I visit, by both staff and residents! Both my adult children have recently commented that they feel that their grandma is in a great home that has lovely staff. We all know that she is safe and well cared for and enjoying all the fabulous activities that Hill Brow offer. She loves having a giggle with the staff and residents and it's a joy to see her looking so relaxed. It's very reassuring to know that the home is managed so well. You can always ask questions, arrange a meeting, discuss a concern, etc. and they are always ready to listen. Thank you, Hill Brow.
We are so pleased that your mother has settled so well into life at the home - she is really part of the Hill Brow family. Thank you for taking the time to leave a review.
Hill Brow is a wonderful care home with kind and helpful staff who are always on hand to support and care for my mum. There is a wide range of activities and outings that mum enjoys and if she wants to sit quietly in the conservatory then that is fine too. As relatives, we feel welcomed and communication between the staff and us is excellent. I feel so reassured that mum is safe and happy in such a caring environment.
We are so pleased that your mum is enjoying the various activities we offer, both inside and outside the home. It is a privilege to care for your mum, and also welcoming you and your family to Hill Brow. Thank you for taking the time to leave a review.
My mother in law has been exceptionally well looked after and the process of getting her settled in over the past few weeks has been fantastic. The staff could not have been more nurturing or caring in supporting her needs and making her feel at home. We are delighted with the care she has been receiving.
It has been a privilege to support your mother in law with settling into life at Hill Brow, and a joy to care for her. Thank you taking the time to leave a review and to offer an insight into your positive experience. All of the team will be so pleased to read your review.
My Mum moved in a couple of months ago and has settled in fabulously. She has flourished here, her confidence has soared and she is back to her normal bubbly, chatty self after a tough time before moving. We can't praise the staff enough for welcoming her so kindly, involving her in all the activities, and making her feel part of their family straight away. Thank you to everyone at Hillbrow Residential home for being so amazing.
It is great to see how well your Mum has settled into life at Hill Brow, it is a joy to have her. Thank you for taking the time to leave a review, the staff will be so pleased to read your kind words.
It's been such a comfort to see the updates and see my Nan smiling and having great experiences.
Thank you for taking the time to leave a review. We are so pleased that your Nan enjoys the varied activities we offer at Hill Brow. It is an honour and a joy to care for your Nan.
My mum moved in to Hill Brow in December 2024 and she has settled in so quickly. The staff have made her feel so welcome and there are so many engaging activities, I've seen a real improvement. She loves the food and the green location with space to walk outdoors. It's great to see my mum so much happier and it's a really nice place to go and visit her as well.
We are so pleased that your mum has settled in so well to life at Hill Brow, and also to welcome you when visiting. Thank you for taking the time to leave a review; the staff will be so pleased to read your kind feedback.
Such a lovely care home, staff are very helpful and friendly and I know always look after the residents with the utmost care and respect and as a visitor I am always made welcome. Special thanks to the lovely senior carer too!
Thank you for taking the time to leave a review, your kind feedback means so much to all the Hill Brow staff. It is an honour to care for your grandmother, and we are so pleased you feel welcomed on your visits. Thank you again.
I cannot believe the change in him! He has got back to a healthy weight, he is happy and content.
The staff are so lovely. They are all friendly, warm and caring. There is a real sense of community in the home and I always feel welcomed there. I love that my dad is treated with dignity and respect.
Dad is really impressed with the choice of food and if he ever asks for anything, the staff make it happen!
Thank you for making Dad smile again!
Thank you for taking the time to leave a kind review. It is fantastic how well your dad has settled, it is a joy to see. Your positive feedback is appreciated by all the staff at Hill Brow. Thank you again.
The resident is extremely well looked after in all aspects of her life. Activities are excellent as is the care and food. Communication is important and I am kept informed of her well-being, doctor visits, etc.
Thank you for taking the time to leave such a positive review, your feedback means so much to all the staff. It is a privilege to care for your relative.
Three months after arriving, Mum endured a traumatic event when she broke her leg, requiring surgery within 24 hours. The ordeal was harrowing; a 3-hour ambulance wait and the hospital staff's poor bedside manner left her delusional, convinced she was part of a medical experiment. Her distress deepened under Deprivation of Liberty Safeguards (DoLS). The hospital's emotional care was appalling. Communication with next of kin was confusing and uncaring. Even after being cleared for discharge, Mum was held unnecessarily for 5 days for a procedure that could have been done as an outpatient. By the end, she believed she would never leave the hospital. Hill Brow stepped in with the persistence, care and expertise the hospital lacked. Thanks to their support, Mum returned to Hill Brow on Christmas Eve, safe and surrounded by kindness. Hill Brow's professionalism, compassion, and adaptability make them exceptional and easy to recommend. They have been a lifeline for my family.
Thank you for taking the time to leave a review. Your feedback means so much to the team. It was a joy to have your mum return to Hill Brow for Christmas, and it is an honour to care for her.
When putting my grandma into placement we looked at multiple different residential and nursing homes. Hill Brow Residential Care Home was by far our favourite and since my grandma has moved in has continued to impress us. My grandma loves it, they have a load of activities to join in with and lovely food and drink options. My grandma constantly tells us how safe she feels and how well looked after she is. Thank you to the team for helping her settle in so well and making her feel so safe.
Thank you for taking the time to send such a positive review. Your kind words will mean so much to the team. It is fantastic that your grandma is settling in so well.
My mum was very resistant to becoming a care home resident. However when eventually, at ninety-seven years old, she agreed to give it a try she loved it. This is totally down to the wonderful ambience at Hill Brow generated by a kind and loving staff. She joined in with most of the activities and although her stay proved to be a relatively short one I was totally happy with the care and attention she received during that time. My whole family would like to thank the staff for looking after her so well.
Thank you for taking the time to leave us such a kind review. The staff will be so pleased to hear your positive feedback. It was an honour to look after your mum.
My Mum has been a resident of Hill Brow for 2 years now. From the moment she arrived she was made to feel very welcome. The staff at Hill Brow are all so kind and caring not only to Mum but also to family whenever we visit. The home feels so warm and welcoming and has a wonderful atmosphere. I also feel very happy when I leave knowing that Mum is being so well cared for.
Thank you very much for taking the time to leave a 5-star review for Hill Brow, the staff will be so pleased to read this. It is an honour to be caring for your mother.
We had a wonderful family BBQ this month. Families come along to spend time with their loved ones and the staff work very hard to make it fun, they provide food and drinks, along with a singer (who was very impressive). Everyone is very friendly! I especially like to see how the staff interact with the residents and they are so kind and patient with them. Thank you for everything you do for our mum!
Thank you very much for taking the time to leave a lovely 5-star review for Hill Brow. It's great to know you have had such a positive experience with the home, and all it has to offer. The staff will be very happy to read about this.
My father was a resident for just over 2 years. He was well cared for and treated with dignity. We never had any worries about his care or safety. All of the staff were wonderful, considerate and empathetic.
Thank you very much for taking the time to leave a 5-star review for Hill Brow, the staff will be so pleased to read this. It is an honour to have cared for your father.
The home has provided lots of activities with frequent trips out including a canal trip, visits to the pub and various cafes. Whenever I have visited there has always been something going on.
My father's room was lovely overlooking a pond. Visitors can go to the home whenever they want, it is always clean and bright with a happy atmosphere. The staff have always emphasised that Hill Brow is the resident's home and it is- not just 'a' home.
My father recently passed away and the staff looked after him, and us, extremely well in his last days. Thank you to everyone at Hillbrow.
Thank you very much for taking the time to leave a 5-star review for Hill Brow, the staff will be so pleased to read this. It is an honour to have cared for your father.
My Mum is very happy and settled at Hill Brow. Thank you to all the staff for looking after her so well.
Thank you very much for taking the time to leave a lovely 5-star review for Hill Brow. It's great to know you have had such a positive experience with the home, and all it has to offer. The staff will be very happy to read about this.
What an amazing and well-run home from home. My aunt has settled in well and joins in with the weekly entertainment and activities which has put a smile back on her face. She loves her room which leads out onto a lovely garden. Weekly diary updates are received from the team with photographs of your family member. Thank you Hill Brow.
Thank you very much for taking the time to leave such a lovely 5-star review for Hill Brow. It's great to know you have had such a positive experience with the home, and all it has to offer and that you can see how happy your aunt is living with us.
My aunt moved down from her retirement flat, where she was struggling to cope, to Hill Brow in December 2023. She is really happy here, her room is spacious, with plenty of storage, she likes the food and enjoys talking to the staff. Communication with the management is excellent, and the staff are, without exception, caring and interested in her. She is treated with respect as a person, not simply a number, and this has not only helped her physical well-being but also her mental health - she is so much happier than she was before she moved down. I researched and visited many different homes before choosing this one, and I am so glad that I found Hill Brow - it is a truly excellent care home.
Thank you very much for taking the time to leave a 5-star review for Hill Brow, the staff will be so pleased to see this. It's wonderful to know you have seen the positive impact living at Hill Brow has had on your aunt and that you are happy with all the home has to offer.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 July 2019Outstanding
- CaringGood
- EffectiveOutstanding
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (8) & Events (0)
- 15 Jun 2026
We are celebrating our 50th anniversary this year at Woodlands Residential Care home! This special occasion marks five decades of family-led care in Hampshire, started by Gillian Lee. As the...
- 19 Mar 2026
We're so pleased to announce the launch of our updated summer menus across all four homes. The new menus offer a four week rotation, ensuring a wide variety of choice,...
- 16 Mar 2026
On Friday 19th December, Hill Brow received a routine unannounced visit from an Environmental Health Officer. We're pleased to share that the home was once again awarded a 5-star Food...
There are no upcoming events for Hill Brow Residential Care Home.
Awards / Recognitions (14)
- 30 Jan 2026Recipient: Woodlands & Hillbrow Ltd
- 31 Jan 2024Recipient: Woodlands & Hillbrow Ltd
- 28 Feb 2023Recipient: Woodlands & Hillbrow Ltd
Meet the Team (10)

I am Alison and the proud Proprietor of Woodlands & Hill Brow Ltd. I am a nurse holding a Degree in Nursing with a Diploma in Elderly Care. I left the NHS where I was Ward Manager of an elderly care unit at The Royal Free Hospital, to assumed control of Woodlands & Hill Brow following my mother's retirement in 1998. I am immensely proud of what we have achieved in our homes, providing the highest standards of care which are built on an ethos of family-centred care. I am also a teacher and assessor ensuring I can support our staff through their development and training.

Hello, my name is Laura Cooper, I have worked for the Lee family for over 8 years and I am extremely proud to be the General Manager for Woodlands and Hill Brow’s four homes. With over 20 years of previous Leadership and HR experience behind me, I work with the homes daily to promote and ensure that the happiness of our residents and all our permanent staff members remains at the heart of all we do.

I joined the company in 2014 with a level 5 Qualification in Health and Social Care. I am proud to work in a really special place with such lovely people - residents and staff and I are especially proud we achieved a rating of Outstanding by CQC in 2018.
My passion is caring for the elderly. I believe everyone should receive compassion and outstanding care in their later years and that this can be achieved with well-trained and good staff working in partnership with our residents and their families and other Health Care Specialists and Professionals.

My name is Rejoice, I have worked at Hill Brow for over 10 years. I started as a carer, then became a senior carer and now deputy manager working alongside our lovely manager Bev. I really enjoy my role and working with our outstanding team at Hill Brow and my passion is caring for our lovely residents. I love getting to know their likes and what makes them truly happy, so we can do all we can to offer them the best care possible.

My role is incredibly rewarding. I am part of a massive life-changing decision that is incredibly personal and needs to be made with confidence. I think of myself as a guide for families and individuals during this new chapter of their life.
I help support them with any questions and concerns but what I love most is every day I get to meet new people, hear their life stories and build great relationships with them and their families. Once they have moved in it is a joy to watch our residents thrive and enjoy life, and loved ones too.

I have worked in the health and social care sector for the last 13 years. Every role has been in and around training and development. Being able to develop our staff to deliver even greater care and service to our residents is something I take great pride in. Woodlands & Hill Brow is a family-run business, and this is one of the main reasons I wanted to move here, away from more corporate roles.

My name is Sharon. I am Senior Carer at Hill Brow Residential Home. My passion in life is looking after people. I really enjoy caring for all our residents and their different needs and having the time to get to know them. I really enjoy being part of a strong team at Hill Brow that doesn’t use Agency staff at any time.

I'm Lynn, and I work as a Chef at Hill Brow. I absolutely love being part of such a caring company that values and supports its employees. The management team is incredibly supportive and always prioritizes the well-being of the residents and staff.
One of the best parts of my job is preparing meals for the residents at Hill Brow. I make sure to have individual conversations with each resident to learn about their favourite foods and preferred drinks. It's important to me that they are happy, so I strive to provide them with wholesome, delicious, and nutritious meals that they truly enjoy.

I love my job as an activities coordinator. The most important part of my day to me is spending quality time with the residents whether in a group activity or chatting on a one to one basis. I particularly enjoy the art and craft activities. When I first started the Wednesday afternoon Art Club I could only persuade a few of the residents to join in, now I have residents and their family join in!
A regular Friday afternoon activity which I introduced soon after I started in this role is Word Association. I always get full attendance for this as the associations can be very unpredictable and humorous.
Story writing is another popular activity. I usually try to tie the theme into a current event or choose a popular childhood memory to develop into a story, however by far the most popular theme is a murder mystery. All of the residents have an opportunity to add a suggestion which is included in the story. The stories are a great way to bring out their sense of humour and it never fails to surprise me how inventive they can be.
I have also introduced food and cooking activities where I have helped the residents pipe onto cakes and biscuits with chocolate or icing and they get to eat their own creations! I use my love of art, cake decorating and watercolour painting to develop new projects and my latest creation is a giant bingo game which can also be used for quiz questions. We always look forward to our weekly outings and also the musicians that come to perform.
It’s a real privilege to be able to spend so much time with our residents. I feel very much appreciated by our residents and enjoy being part of the team at Hill Brow.

My name is Doug, I am the facilities manager for the Woodlands and Hill Brow Group. I am a qualified electrician and have been in the building industry for nearly 40 years. I was introduced to the team at Woodlands and Hill Brow Ltd when I was involved in the building of Hill House nursing home and then when I designed the electrical systems at Farnham Mill. I take pride in my maintenance team and in providing a safe, well maintained, attractive place for the residents and staff alike to live and work.
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