






Hill Brow is a purpose-designed 30-bed family owned and run care home, which is rated Outstanding by CQC (April 2022). Friendly trained carers contribute towards a homely and happy atmosphere in which residents are supported in their choices and lifestyles. All of the team are permanent, agency staff are never used allowing strong relationships to form between residents and team.
The residents' independence, dignity and care is at the centre...
Care Provided by Hill Brow Residential Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 32 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
We do accept Local Authority Funding providing they meet our rates.
The price(s) shown are provided by the care home. Contact Hill Brow Residential Care Home for full pricing details and T&Cs.
Contact Hill Brow Residential Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Woodlands & Hillbrow Ltd
- Private Owned
Person in charge
- Beverley Anderson(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2025
- Number of floors: 2
Room Information
- Single Rooms (30)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (17)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- Visitors welcome, no restriction on times
Parking
- On site parking available
Hill Brow Residential Care Home Reviews (133)
Hill Brow Residential Care Home has a Review Score of 10 (9.979) out of 10, based on 40 reviews in the last 2 years.
Over all time Hill Brow Residential Care Home has 133 reviews.
The care that she is receiving is amazing. She is loved and appreciated and encouraged to make her own decisions as well as always being kept safe. New friends are being made and there are daily opportunities to be involved in a very wide range of activities.
As family members, we are respected and communicated with frequently.
I have complete confidence in all aspects of Mum’s care and am hugely grateful to every member of staff who have provided the love that has been needed for Mum to continue her journey.
Thank you so much for your kind, thoughtful review, all the staff at Hill Brow will be so pleased to read it. We are honoured to care for your mother and we are so pleased she is happy at Hill Brow.
My mum has been at Hill Brow Residential Care Home for just a few weeks but already she is more settled, less stressed and engaging with fellow residents and staff. The care and genuine feel of ‘family’ is evident as soon as you step through the doors of Hill Brow, every member of staff (from the manager right through to laundry and maintenance teams) is warm, welcoming and continually doing their best for residents, nothing is too much trouble. It is such a relief for my brothers and I to know that she is safe and well looked after within a caring ‘family’.
Thank you so very much for your lovely review. We are so pleased to have your mother in the home. All of the staff will be thrilled to see your review.
My father has Alzheimer's and moved to Hill Brow Residential Care Home at the end of August following the sudden death of our mother, who had been his main carer. The staff fell over themselves to get to know Dad and make him feel welcome and valued. He has participated in far more of the activities than we anticipated and his general mood and well-being seems to have improved as a result. He frequently tells us how blessed he is to have such good care and the staff are always very welcoming when we visit or take him out. I would highly recommend Hill Brow and can't express enough how grateful we are to have found you!
Thank you for taking the time to do this kind thoughtful review for everyone at Hill Brow. We are so pleased your father is in the home with us and that he and you are so happy with his care.
Hill Brow has given my mother-in-law the companionship and daily interactions which have lifted her mood and given her purpose. Staff understand her needs and are always on hand when she needs them. Would highly recommend as it feels like home and both staff and residents always happy and interacting with each other. Lots of daily activities.
Thank you so much for this lovely review. It is a real pleasure having your mother-in-law in the home and to see her enjoying the gardens at Hill Brow.
I have been impressed by the care provided during the difficult COVID-19 lockdown that has kept residents safe, but has also well-being. Safe visits have been made possible and entertainment for residents has been provided. As soon as it was possible, a hearing test was arranged for my mother so she could join in conversations and activities. Mum enjoys a number of the entertainments provided, especially giant crosswords and spelling games. The pictures and newsletters of these events have been appreciated by the family to see that mum was okay. I was also grateful for some staff moving into the residential home during the initial lockdown to look after residents and prevent the virus coming in to the home.
Thank you so much for your kind words and review of Hill Brow, the staff will be so pleased to read it. We are honoured to care for your mother.
During the COVID lockdown Hill Brow staff have worked diligently under huge pressure while maintaining high standards in keeping residents safe and happy. I stay in daily touch with Mum thanks to the phone and video calls. Thank goodness for technology until in-person visiting allows again! Thank you, to the manager and all the staff.
Thank you very much for this lovely review for Hill Brow. The staff are thrilled to see your kind comments. We all love to have your mother here with us.
My Father has been in Hill Brow since October 2019. He is very well looked after and his physical health has improved significantly since he has been there. The staff are very caring and know the little things that are important to him eg his daily newspaper and glass of wine. The standards are very high and I have never had any concerns about any aspect of his care. I would certainly recommend Hill Brow to anyone looking for a suitable care home.
Thank you very much for taking the time to do such a lovely review for Hill Brow. The staff are thrilled to read it. We are all so happy to have your father in the home and pleased he is so happy here.
Hill Brow have shown great kindness and care towards my father-in-law and towards us as a family. They make us feel welcome when we visit and their standard of care for my father-in-law is very high. We feel that my father-in-law is happier at Hill Brow than he has been for years. His every need is taken care of and he has access to engaging activities which, although he can't remember that he's done them, are really good for keeping him active and stimulated. He has always loved his food and Hill Brow provides him with excellent meals and snacks throughout the day. The home is clean and fragrant and members of staff talk to the residents with respect and kindness.
Thank you so much for your kind review for Hill Brow. All of the staff will be very pleased to read it and we are all so happy your father-in-law and the family are very happy with the care.
Very happy with this place. The staff are all very friendly and professional. Dad is always very happy, upbeat and relaxed whenever we visit or speak to him on the phone. He enjoys the activities he chooses to participate in and has made some good friends, both other residents and staff. Highly recommended!
Thank you very much for doing such a lovely review for Hill Brow all of the staff will be so pleased to see your appreciation. We are delighted your father and your family are happy at Hill Brow.
I have been really happy with the outstanding care that has been given to my husband, particularly through the difficult time of Covid. Although he has not been there long, the staff have all taken the time to get to know the whole family and we can feel part of the splendid activities provided through the many photos taken. Thank you to all the friendly and helpful staff that make it more like an extended family. Thank you.
Thank you so much for taking the time to do a review for Hill Brow. The staff will be so pleased to see your appreciation. We all are honoured to care for your husband.
Every week when I see Dad or hear from Hill Brow, it makes me smile knowing how happy and well cared for he is. He is healthy, relaxed and loved and the staff’s care during Covid has been exemplary! Moving Dad from his home was a necessary but difficult decision. I couldn’t be happier with that decision now though. A real home from home.
Thank you very much for taking the time to do a review for Hill Brow, all the staff will be very pleased to see their hard work is appreciated.
Mum has been a resident at Hillbrow for nearly 3 years and we are extremely happy with her well being and she feels very happy and safe and that is so important to us. Hillbrow is a very welcoming and friendly home and the management and staff have always done an amazing job caring for her and all the residents always polite and friendly and always willing to help. During the COVID pandemic, they have done an outstanding job of keeping all the residents safe going above and beyond and we are so grateful for all their hard work at this difficult time and so pleased Mum is in such safe hands. We have been kept informed every step of the way with regular updates of changing government guidelines and the owners have done an exceptional job in being ahead of the game at the start and making the situation more bearable for residents and for relatives and knowing that their loved ones are safe. Thank you all.
Thank you very much for your kind review. All of the staff will be really happy to see your appreciation. We are so pleased and honoured to care for your Mother.
This is a top-class residential home with exceptional staff. It would be difficult to improve on the standard of care provided.
Thank you for your kind review. Hill Brow staff will be so pleased to receive it.
Outstanding in all respects. A wonderful team of carers and a wonderful company.
Thank you very much for your kind review of Hill Brow. All of the staff and management really appreciate it.
Hill Brow has been a complete life changer not only for my mother but also for us as a family. Mum was showing signs of dementia and was living at home but when the family was unable to care for her due to ill health, we had to go down the route of a care home. Hill Brow has exceeded all our expectations not only for good food, cleanliness, and a host of other reasons but mostly for the care and love from all the staff from management down to cleaners and given my mum a loving, caring environment. Since being at Hill Brow her dementia has deteriorated and as she was so independent previously personal hygiene was being forgotten by Mum. The staff used all their skills to overcome Mum's inability to accept help but at the same time treating her with the utmost dignity. We have been informed of all progress and the management's dealing of Covid 19 has been exemplary again keeping us fully informed by weekly updates. Thank you to everyone at Hill Brow for making Mum's remaining years so happy.
Everyone at Hill Brow really appreciated seeing and reading your review. It is lovely to be able to care and look after your mother at Hill Brow.
My Stepfather's parents were residents at Hill Brow and both unfortunately passed away within a month of each other. Before their health naturally declined, both of them had remarked how happy they were at Hill Brow and how they had no worries about anything. The care they received was person-centred, and the staff were amazing. They really knew all there was to know about their interests, which meant a lot. Having worked in care homes myself over four years, I find it easier to look beyond a beautiful setting, to see the reality underneath. Hill Brow is the best care home I have ever had the pleasure of visiting and I must thank them for treating my step-grandparents with such dignity and care and for making their last moments comfortable, for them as well as our family.
Thank you very much for your kind review. The staff at Hill Brow will be thrilled to receive it. We are honoured to have cared for your stepfather's parents.
Excellent staff - kind, caring and compassionate.
Thank you for your review and for kind feedback on the staff. I will pass the information on.
Brought in as a reserved lady and has fitted in very well. She is very happy with all her carers and staff.
Thank you for taking the time to do a review for Hill Brow. We are honoured to care for your friend.
Thank you for all you do.
Thank you very much for taking the time to complete a review for Hill Brow, all of the staff very much appreciate it. We are also very happy your Aunt is happy in her new room.
I must say the manager and her staff have shown extreme care and understanding over what was a difficult period prior to my friend's death.
Thank you, we appreciate your kind review. We are pleased we have been a support to you and were honoured to care for your friend.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 July 2019Outstanding
- CaringGood
- EffectiveOutstanding
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (8) & Events (0)
- 15 Jun 2026
We are celebrating our 50th anniversary this year at Woodlands Residential Care home! This special occasion marks five decades of family-led care in Hampshire, started by Gillian Lee. As the...
- 19 Mar 2026
We're so pleased to announce the launch of our updated summer menus across all four homes. The new menus offer a four week rotation, ensuring a wide variety of choice,...
- 16 Mar 2026
On Friday 19th December, Hill Brow received a routine unannounced visit from an Environmental Health Officer. We're pleased to share that the home was once again awarded a 5-star Food...
There are no upcoming events for Hill Brow Residential Care Home.
Awards / Recognitions (14)
- 30 Jan 2026Recipient: Woodlands & Hillbrow Ltd
- 31 Jan 2024Recipient: Woodlands & Hillbrow Ltd
- 28 Feb 2023Recipient: Woodlands & Hillbrow Ltd
Meet the Team (10)

I am Alison and the proud Proprietor of Woodlands & Hill Brow Ltd. I am a nurse holding a Degree in Nursing with a Diploma in Elderly Care. I left the NHS where I was Ward Manager of an elderly care unit at The Royal Free Hospital, to assumed control of Woodlands & Hill Brow following my mother's retirement in 1998. I am immensely proud of what we have achieved in our homes, providing the highest standards of care which are built on an ethos of family-centred care. I am also a teacher and assessor ensuring I can support our staff through their development and training.

Hello, my name is Laura Cooper, I have worked for the Lee family for over 8 years and I am extremely proud to be the General Manager for Woodlands and Hill Brow’s four homes. With over 20 years of previous Leadership and HR experience behind me, I work with the homes daily to promote and ensure that the happiness of our residents and all our permanent staff members remains at the heart of all we do.

I joined the company in 2014 with a level 5 Qualification in Health and Social Care. I am proud to work in a really special place with such lovely people - residents and staff and I are especially proud we achieved a rating of Outstanding by CQC in 2018.
My passion is caring for the elderly. I believe everyone should receive compassion and outstanding care in their later years and that this can be achieved with well-trained and good staff working in partnership with our residents and their families and other Health Care Specialists and Professionals.

My name is Rejoice, I have worked at Hill Brow for over 10 years. I started as a carer, then became a senior carer and now deputy manager working alongside our lovely manager Bev. I really enjoy my role and working with our outstanding team at Hill Brow and my passion is caring for our lovely residents. I love getting to know their likes and what makes them truly happy, so we can do all we can to offer them the best care possible.

My role is incredibly rewarding. I am part of a massive life-changing decision that is incredibly personal and needs to be made with confidence. I think of myself as a guide for families and individuals during this new chapter of their life.
I help support them with any questions and concerns but what I love most is every day I get to meet new people, hear their life stories and build great relationships with them and their families. Once they have moved in it is a joy to watch our residents thrive and enjoy life, and loved ones too.

I have worked in the health and social care sector for the last 13 years. Every role has been in and around training and development. Being able to develop our staff to deliver even greater care and service to our residents is something I take great pride in. Woodlands & Hill Brow is a family-run business, and this is one of the main reasons I wanted to move here, away from more corporate roles.

My name is Sharon. I am Senior Carer at Hill Brow Residential Home. My passion in life is looking after people. I really enjoy caring for all our residents and their different needs and having the time to get to know them. I really enjoy being part of a strong team at Hill Brow that doesn’t use Agency staff at any time.

I'm Lynn, and I work as a Chef at Hill Brow. I absolutely love being part of such a caring company that values and supports its employees. The management team is incredibly supportive and always prioritizes the well-being of the residents and staff.
One of the best parts of my job is preparing meals for the residents at Hill Brow. I make sure to have individual conversations with each resident to learn about their favourite foods and preferred drinks. It's important to me that they are happy, so I strive to provide them with wholesome, delicious, and nutritious meals that they truly enjoy.

I love my job as an activities coordinator. The most important part of my day to me is spending quality time with the residents whether in a group activity or chatting on a one to one basis. I particularly enjoy the art and craft activities. When I first started the Wednesday afternoon Art Club I could only persuade a few of the residents to join in, now I have residents and their family join in!
A regular Friday afternoon activity which I introduced soon after I started in this role is Word Association. I always get full attendance for this as the associations can be very unpredictable and humorous.
Story writing is another popular activity. I usually try to tie the theme into a current event or choose a popular childhood memory to develop into a story, however by far the most popular theme is a murder mystery. All of the residents have an opportunity to add a suggestion which is included in the story. The stories are a great way to bring out their sense of humour and it never fails to surprise me how inventive they can be.
I have also introduced food and cooking activities where I have helped the residents pipe onto cakes and biscuits with chocolate or icing and they get to eat their own creations! I use my love of art, cake decorating and watercolour painting to develop new projects and my latest creation is a giant bingo game which can also be used for quiz questions. We always look forward to our weekly outings and also the musicians that come to perform.
It’s a real privilege to be able to spend so much time with our residents. I feel very much appreciated by our residents and enjoy being part of the team at Hill Brow.

My name is Doug, I am the facilities manager for the Woodlands and Hill Brow Group. I am a qualified electrician and have been in the building industry for nearly 40 years. I was introduced to the team at Woodlands and Hill Brow Ltd when I was involved in the building of Hill House nursing home and then when I designed the electrical systems at Farnham Mill. I take pride in my maintenance team and in providing a safe, well maintained, attractive place for the residents and staff alike to live and work.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hill Brow Residential Care Home to verify any information. View our terms and conditions. Hill Brow Residential Care Home has an Enhanced Service -more info.