Linwood, Thames Ditton, Surrey
Linwood, Thames Ditton, Surrey
Linwood, Thames Ditton, Surrey

Anchor's Linwood in Thames Ditton provides residential and dementia care in single en-suite rooms.

It has specialised services for elderly people who have dementia and physical disability.

The care home’s well trained staff provide 24-hour care and support to help people maintain their lifestyle while adapting as their needs change.

At Linwood, activities play an important role and staff aim to enhance residents’ quality of life by providing a varied range of social activities.

The staff pride itself on the quality of its catering, with the chef preparing meals daily from fresh, seasonal ingredients.

Group: Anchor

Person in charge: Gavin Pathmarajan (Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 67 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 67

Rooms with ensuite WC: 67

Facilities & Services: Respite Care • Sheltered Housing • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Linwood: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 5 hours ago

We currently have two care beds available. Please contact us directly for further information.

Reviews

9.1 Linwood has a Review Score of 9.1 (9.144)

The Review Score of 9.1 (maximum of 10) for Linwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Linwood in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.398 for Linwood is calculated as follows: ( (77 Excellents x 5) + (81 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) ) ÷ 166 Ratings = 4.398

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.746 Points relating to the number of positive Reviews for Linwood is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13.4 positive Reviews (67 registered maximum number of service users ÷ 5). 10 Reviews ÷ 13.4 Target = 0.746

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    8
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Linwood?

  • Extremely LIKELY
    10
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Linwood

  • Daughter of Resident/Service User
    4
  • Friend of Resident/Service User
    2
  • Power of Attorney/Solicitor of Resident/Service User
    2
  • Resident / Service User
    2
  • Son of Resident/Service User
    2
  • more

My mum seems very happy and for me, that's priority.

How likely would you be to recommend Linwood? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Poor

Management: Poor

Safety / Security: Good

Rooms: Good

Value for Money: Good

Our friend has been a resident at Linwood for eighteen months and is happy and settled. She is very well looked after and we have seen a marked improvement in her health.

We had previously been somewhat disappointed in the number and range of activities on offer but there has been considerable improvement in the last few months. Our friend needs some encouragement to participate but particularly appreciates the weekly service and the opportunity to receive Holy Communion.

How likely would you be to recommend Linwood? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Very cosy friendly environment and staff and carers very helpful and pleasant. Always willing to talk to you about your relative.

How likely would you be to recommend Linwood? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Generally, I have found the care home to be very efficient. The staff are very kind and caring. My aunt seems to be very happy where she is.

How likely would you be to recommend Linwood? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

I cannot thank you enough for the care you give my Mum. She is so happy with you.

How likely would you be to recommend Linwood? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent service and well cared for.

How likely would you be to recommend Linwood? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Well looked after. Taken to appointments. Food here mostly good. The staff members are helpful and friendly. Visitors are welcomed and can come and go freely. Dogs can visit.

How likely would you be to recommend Linwood? Neither Unlikely or Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Lovely atmosphere, friendly and warm staff. Excellent relationship with family members fostered by staff and management. Mum has a lovely view and is well looked after - happiest when she has her one glass of wine in the evening! Organisation of admin is definitely improving. Mum is happy which means we are too!

How likely would you be to recommend Linwood? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother was in need of24 hour assistance after sustaining a fall and breaking her femur. Linwood appeared to answer our needs. An unannounced visit was made and the staff willing obliged in showing us around. They allowed us to bring my mother in for a day visit to see if she would like the location room etc. The following week she moved in. The room was spacious and airy and very clean with a pleasant view. The staffing levels were very good. The staff were polite, friendly and were all trained in dementia awareness. My mother was happy there, but her stay was short-lived as she passed away four days after arriving there. I was impressed by how they handled this and very discreet to avoid concern for the other residents.

How likely would you be to recommend Linwood? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Our friend is well cared for in Linwood. It is a warm and friendly environment and the staff are attentive and kind. My only concern is the lack of regular activities for the residents - physically, socially and mentally.

How likely would you be to recommend Linwood? Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

The home is clean and bright, cheerful and doesn't smell as so many care homes do. My father was admitted for a respite break following a serious fall. The staff could not have been more welcoming and have gone out of their way to help my father settle in the home. So much so that I have felt assured that this is the best place for him to be and he is joining as a permanent resident. The food is home cooked and very good (I've sampled it too!) quality. My visits have been welcomed at any time and all my concerns have been discussed and questions answered.

How likely would you be to recommend Linwood? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Since my Mum has been a resident, she has completely come on leaps and bounds. She really likes all the staff and enjoys talking and taking part in the activities with the other residents. We (the family) find all the staff friendly and helpful when we visit.

How likely would you be to recommend Linwood? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The staff are always very helpful and friendly.

How likely would you be to recommend Linwood? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

The care my father has received is of a particular high standard.
All the staff are warm, friendly, caring and helpful. I visit at all different times of the day/evening and I am always met by my dad being well cared for. The rooms are kept clean and fresh - the food is good and always an option if your relative/friend prefers another choice.
The care is very professional and medication is sorted very well.
It's great not to worry and feel happy about my dads care.

How likely would you be to recommend Linwood? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

March 2017

Your Care Rating Resident's Survey Score 2016

Recipient: Linwood

Date: Wednesday 15 Mar 2017

more details

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Care Home Idol 2016

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