Linwood

9 Mercer Close, Thames Ditton KT7 0BS
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9.6 130 Reviews
  • Linwood, Thames Ditton
Anchor's Linwood in Thames Ditton provides residential and dementia care in single en-suite rooms. Residents can benefit from permanent care, respite care and trial stays and they are welcoming new residents.

It has specialised services for elderly people who have dementia and physical impairments. The care home’s well-trained staff provide 24-hour care and support to help people maintain their lifestyle while adapting as their needs change.

Linwood has been refurbished to ensure residents benefit from comfortable and modern accommodation.

At Linwood, activities play an important role and staff aim to enhance residents’ quality of life by providing a varied range of social activities. The staff pride itself on the quality of its catering, with the chef preparing meals daily from fresh, seasonal ingredients.

Linwood is operated by Anchor, which is England's largest not-for-profit provider of housing and care for people over the age of 55 years.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1450
  • Self-Funded Residential Dementia Care: from £1450
  • RESPITE Self-Funded Residential Care: from £1450
  • RESPITE Self-Funded Residential Dementia Care: from £1450

These prices are only a guideline, please contact Linwood to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Akua Buabeng (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Linwood directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (67)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (67)

Visiting

  • Visitors are welcome at Linwood.

Parking

  • Onsite parking is available, including disabled spaces.

Linwood Reviews (130)

9.6

Linwood has a Review Score of 9.6 (9.637) out of 10, based on 35 reviews in the last 2 years.
Over all time Linwood has 130 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Linwood
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Total of 130, showing 1-20
Review from K E (Daughter of Resident) published on 1 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved into Linwood a couple of months ago and I could not ask for kinder staff. They got to know and understand mum very quickly and I know she is in safe hands.
There is a lovely calm feeling about the place and my mum seem much happier and content.
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Review from Benjamin A (Friend of Resident) published on 30 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Linwood care home has been an exceptional home full of compassion, dedication, friendly and empathetic to its residents. I strongly recommend Linwood care home for people who wish to have conducive and safe place for their relatives.
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Review from J W (Daughter of Resident) published on 25 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is very happy living in Linwood. We visit her often and everyone mentions what a happy home it is. My mum has made friends, and loves living there. The care is great, everyone is helpful and friendly. The management always have time for families and residents and work hard to make it a lovely
happy home.
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Review from Howard G (Husband of Resident) published on 25 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In addition to the individual gory below the care building is well laid out and set in attractive tree filled grounds.
A secure and pleasant garden is accessible to all residents.
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Review from E P (Son of Resident) published on 31 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From the time my mum entered Linwood, I have found that she has been cared for and looked after by all the staff in a pleasant and very kind manner. The activities and entertainment provide great fun for all the residents. I am always kept up to date with my mum's progress.
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Review from J D (Daughter of Resident) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Linwood is a caring and friendly home which always appears clean inside. My mother has been a resident for 3 years and has always been treated with kindness and respect. Especially when she had a fall and fractured her hip. The food looks tasty and appetising.
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Review from J G (Son of Resident) published on 8 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and all the team at Linwood are just amazing. It's wonderful to see all the amazing events they organise for everyone at the home and the love and care they give, sometimes in difficult circumstances!
Recently my mother needed both medical care and help with loneliness and low mood and
her carer went the extra mile to make it happen, when I know those resources are really stretched.
Thanks to everyone!
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Review from Christopher H (Son of Resident) published on 29 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I continue to be very happy with the care Mum receives at Linwood. She is always happy there and has really good rapport with the staff. The management are always receptive to concerns and there's a really good range of activities.
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Review from C H (Niece of Resident) published on 28 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has thrived since moving into Linwood she is 100 years old. She has experienced 2 admissions to hospital as she became very ill. On both occasions I thought she was end of life, Linwood brought her back to life. In December they gave her a birthday party to celebrate her 100th birthday. Together
with the other residents they had a lovely time, my aunt the life and soul of the party. She loved it. Thank you Linwood. I recommend this home. It is a real home.
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Review from L M (Daughter of Resident) published on 6 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in Linwood for just over a year. The manager and staff are caring and try to enhance the lives of everyone in the home. I know that mum is safe and cared for. If i have any issues of concerns they listen and act on them. If they have any queries they phone me at once. I'm very happy
mum is in Linwood. Care is person-centred and respectful.
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Review from L E (Wife of Resident) published on 28 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very friendly and caring. My husband is being looked after very well. I am very happy leaving him in their care.
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Review from B S (Daughter of Resident) published on 12 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident at Linwood for 19 months. The care she received from the wonderful manager and staff was simply first-class. I feel comforted to know she had spent her last few months clean, happy and continually cared for at Linwood. Mum always had a smile on her face whenever I visited. I
would not hesitate to recommend this care home to future guests or residents.
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Review from H S (Respite Resident) published on 30 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This was a very fortunate recommendation given and for which I am very grateful. Not difficult to say it is a well-run establishment with efficient and conscientious staff. Virtually impossible to complain about anything.
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Review from A B (Daughter of Resident) published on 29 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum came to Linwood in October 2023 and has settled extremely well, more than we ever thought possible! All staff have been kind, caring and very attentive; it is clear that they take the time to get to know the residents and their individual needs and preferences. They make the effort to understand
each other as a person and treat them as they would their own family. Once when passing a room close to Mum I overheard a lady talking to the resident inside and assumed it was a family member, I was surprised to see it was a staff member, her manner was so warm and caring. The home is very approachable answers every query I have promptly, and contacts me with updates. The home is decorated to a high standard and conducive to a calm and pleasing environment. Mum's room is spacious and pretty with a large en-suite shower room. After years of angrily telling me she would never go into a home, she now thanks me for finding this place for her! She also loves the food, amazing for a picky eater!
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Review from D L (Cousin of Resident) published on 23 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly, comfortable and most very friendly staff. Very clean environment. Thank you for looking after so well.
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Review from G W (Son of Resident) published on 15 January 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My father took up residence at Linwood in June 2023. Dad is a quiet, reserved man who doesn't think he's old or sick. He needs gentle encouragement to participate and can be stubborn. Yet dad is generally very content,well cared for although he resist daily hygiene routines. The caring team are patient,
kind and have made friends with dad and they all enjoy polite banter and back chat. He's generally happy at Linwood.
Reply from Akua Buabeng, Manager at Linwood

Thank you for taking the time to review Linwood and we are pleased that you rate our care/ support as very good. We're glad your father is content at Linwood, where I'm always happy to discuss feedback to ensure that care and all aspects of day-to-day life are to the satisfaction of our residents and their loved ones.

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Review from Sheena M (Sister of Resident) published on 31 December 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother resides at Linwood Care Home. He is very happy, his room is always clean and he enjoys his meals and the facilities. He finds the staff to be very friendly and helpful with his needs.
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Review from Barbara S (Next of Kin) published on 5 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am responsible for a resident who lives at Linwood Care Home.
He had a fall and injured his leg which has been very swollen - at the same time he had bleeding from his right ear.
He was not at all well and the home was so caring of him. A particular staff member was on duty and her care and knowledge
were invaluable in helping him recover. My sincere thanks to her.
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Review from Robert C (Son of Resident) published on 9 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have come over from Australia to spend some time with my father. I have found the care he is receiving to be first-class. All the care workers have great patience and show enormous kindness. They only have the best interest of the residents at heart.
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Review from Steve P (Son of Resident) published on 9 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been here since January 2024 and we are very happy with the care she receives. The staff encourages her to participate in activities of which she particularly enjoys entertainers that visit. When visiting we are always we are always made to feel welcome.
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Current Review Score: 9.6 (9.637)

Overview of Review Score

The Review Score of 9.6 (9.637) out of 10 for Linwood is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 35 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.637 for Linwood is calculated as follows: ( (280 Excellents x 5) + (113 Goods x 4) + (18 Satisfactorys x 3) ) ÷ 411 Ratings = 4.637
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Linwood is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 34 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Aug 2024

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Linwood

What types of Care is Linwood registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Linwood have?

There are 67 Single Rooms.

What are the Facilities & Services at Linwood?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Linwood to the centre of Thames Ditton?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Linwood to verify any information. View our terms and conditions. Linwood has an Enhanced Service - more info.