Linwood

9 Mercer Close, Thames Ditton KT7 0BS
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9.7 144 Reviews
  • Linwood, Thames Ditton
Anchor's Linwood in Thames Ditton provides residential and dementia care in single en-suite rooms. Residents can benefit from permanent care, respite care and trial stays and they are welcoming new residents.

It has tailored services for elderly people who have dementia and physical impairments. The care home’s well-trained staff provide 24-hour care and support to help people maintain their lifestyle while adapting as their needs change.

Linwood's environment ensures residents benefit from comfortable and modern accommodation, with cosy lounges, quiet areas and a hairdressing salon.

At Linwood, activities play an important role and staff aim to enhance residents’ quality of life by providing a varied range of social activities. The staff pride itself on the quality of its catering, with the Chef Manager and team preparing meals daily from fresh, seasonal ingredients.

Linwood is operated by Anchor, which is England's largest not-for-profit provider of housing and care for people over the age of 55 years.
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Care Provided by Linwood

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1550
  • Self-Funded Residential Dementia Care: from £1550
  • RESPITE Self-Funded Residential Care: from £1600
  • RESPITE Self-Funded Residential Dementia Care: from £1600

Fees can vary depending on care needs and other factors. Colleagues at Linwood will be happy to discuss our weekly fees with you and what our fees include.

The price(s) shown are provided by the care home. Contact Linwood for full pricing details and T&Cs.

Contact Linwood to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Linwood to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

  • Anchor
  • Voluntary / Not for Profit Owned

Person in Charge

  • Akua Buabeng (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (67)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (67)

Visiting

  • Visitors are welcome at Linwood.

Parking

  • Onsite parking is available, including disabled spaces.

Linwood Reviews (144)

9.7

Linwood has a Review Score of 9.7 (9.693) out of 10, based on 39 reviews in the last 2 years.
Over all time Linwood has 144 reviews.

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Review from Kevin M (Friend of Resident) published on 11 June 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When I entered the building the staff at reception were immediately helpful and friendly. Most times I visited I was accompanied by friends who had formed pleasant relationships with the staff. A nice experience to visit the care home of Linwood.
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Review from Jane N (Friend of Resident) published on 8 June 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found it very easy to visit my friend in Linwood. The staff are so kind and helpful. I'm reassured that she feels safe and cared for.
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Review from Z B (Friend of Resident) published on 8 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
At the entrance door of Linwood, I used the self use digital visitor book. Easy to use. Inside the reception staff were very welcoming and helpful in locating the room of our friend. She was pleased to see us and seemed very happy. We were glad about that. A member of staff saw us and brought an extra
chair and gave us coffee. All very clean.
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Review from L E (Wife of Resident) published on 8 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is being very well looked after. The staff and management are lovely and very caring. The meals are cooked on the premises and are excellent and the variety is amazing. There are several activities during the week that the residents can participate in. I would recommend Linwood and have done
so.
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Review from J C (Friend of Resident) published on 5 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From day one, when visiting our friend, the atmosphere and feel of the place was amazing! When we visit our friend nearly every day we are welcomed by the staff who are all so kind and lovely, professional indeed.
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Review from J C (Friend of Resident) published on 5 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The room is always clean and tidy. The staff are professional always happy and the management is excellent. Welcome always being with cheery smiles from the receptionists and little chats which carries on with the staff when we visit our friend and the way they look after our friend is wonderful. I
would wholeheartedly recommend this care home.
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Review from C H (Niece of Resident) published on 3 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always a warm welcome from the home. My aunt with cognitive impairment always looked well dressed and well cared for. The staff all new her well and would pop in to see her and share a joke. The staff were all very kind and caring. Twice she was admitted to hospital and on discharge I thought she was
end of life. On both occasions when back to the home, the staff improved her general condition and well being, my aunt was happy and well cared for. The home staff were amazing.
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Review from Janet H (Niece of Resident) published on 26 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband's auntie has been at the home for the past 4 years and sadly passed away recently. Everyone at Linwood made her last few years very special. She was always shown dignity, compassion, kindness and amazing care. We were also treated with great courtesy when visiting her and kept well informed
about her progress and situation. We can not thank Linwood enough for all they have done for her and would highly recommend this care home to anyone needing this type of care.
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Review from Paula W (Niece of Resident) published on 21 May 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would just like to say thank you to all the carers as they always go above and beyond in their duties looking after my uncle and other residents. The care given is exceptional and I know after visiting my uncle he is safe, secure and needs are met.
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Review from L M (Daughter of Resident) published on 28 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Linwood is a lovely home they take good care of my mum and I know she is safe. Mum is happy and engaged. Management and staff are responsive to her needs and understand her well. Mum has made good friends
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Review from Peter H (Brother-in-law of Resident) published on 20 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When my sister in law first went to Linwood she was obviously confused and withdrawn. The staff showed her great patience and understanding toward her, she is now much happier. She now interacts with the staff and they genuinely care for her. As a family we realise that this was the best course of action
for her and we are so grateful for the love and care she receives at Linwood.
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Review from Patricia J (Daughter of Resident) published on 25 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent nearly 3 years at Linwood. She was treated with exceptional care, kindness respect + dignity. As her main visitor i was always welcomed and made to feel very welcome. The staff were very hard working , always caring and kind.
At the end of her life I was as always kept informed and
treated with the greatest respect. I can't fault the care received at the home.
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Review from S K (Daughter of Resident) published on 16 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has recently moved to Linwood and is settling in. The management and staff have been very kind and patient. Taking time to get to know him and adapt his care. His room is spacious and comfortable. I am very happy to have him in such a warm and caring environment.
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Review from J W (Husband of Resident) published on 13 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I cannot find any fault/problem with the care of my wife or the facilities.
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Review from Ann A (Sister of Resident) published on 16 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy with the care my brother receiving at Linwood. The staff are very reactive and communicative and the atmosphere in the home is very welcoming. It's always very clean and well maintained
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Review from Amanda J P G (Daughter of Resident) published on 10 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved in to Linwood in July. She is extremely well cared for. Always clean and tidy. She enjoys her meals and is as happy as she could be anywhere, the staff are excellent, always helpful friendly and approachable.
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Review from Moira H (Sister of Resident) published on 9 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has settled in well mainly due to the care and kindness of the staff. The staff are always cheerful and helpful when Im visiting and cant do enough for you. If you've got any concerns Akua's door is always open.
She is well looked after.
Shes happy which makes me happy. Im grateful for
all their care and compassion.
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Review from Rebecca E (Daughter of Resident) published on 1 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been living at Linwood for 18 months and the care has been great. He lived with us for 9 years before his care needs became too great for us to manage at home. The staff at linwood are caring, and there has been minimal turnover in the time dads been there which has meant they really know
him. There is a good range of activities that change every week. Food is good, they've helped us celebrate family occasions and it feels like the team at linwood really try to go the extra mile.
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Review from H G (Husband of Resident) published on 11 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always very helpful. When I visit the home. The home is located close to my home making it easy to very regularly.
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Review from C M (Cousin of Resident) published on 29 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I hadn't seen my cousin in some years and recently visited her at Linwood for the first time. Looked so much better than the last time I saw her. She was well dressed, happy and settled. She has a lovely relationship with staff, who looked after her very well. The home is clean, well cared for and food
looked good. The manager welcomed me, showed me around and it was clear how well managed the home was.
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Current Review Score: 9.7 (9.693)

Overview of Review Score

The Review Score of 9.7 (9.693) out of 10 for Linwood is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.693 for Linwood is calculated as follows: ( (329 Excellents x 5) + (114 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 456 Ratings = 4.693
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Linwood is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 38 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Feb 2026

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Linwood

What types of Care is Linwood registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Linwood have?

There are 67 Single Rooms.

What are the Facilities & Services at Linwood?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Linwood to the centre of Thames Ditton?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Linwood to verify any information. View our terms and conditions. Linwood has an Enhanced Service - more info.