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Linwood

9 Mercer Close, Thames Ditton, Surrey KT7 0BS
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I am very happy with the care my brother receiving at Linwood.Ann A(Sister of Resident/Service User)
Linwood, Thames Ditton
My mother moved in to Linwood in July. She is extremely well cared for.Amanda J P G(Daughter of Resident/Service User)
Linwood, Thames Ditton
Shes happy which makes me happy. Im grateful for all their care and compassion.Moira H(Sister of Resident/Service User)
Linwood, Thames Ditton

Anchor's Linwood in Thames Ditton provides residential and dementia care in single en-suite rooms. Residents can benefit from permanent care, respite care and trial stays and they are welcoming new residents.

It has tailored services for elderly people who have dementia and physical impairments. The care home’s well-trained staff provide 24-hour care and support to help people maintain their lifestyle while adapting as their needs change.

Linwood's environment ensures residents benefit from...  

Care Provided by Linwood

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,550From £1,600
Residential Dementia CareFrom £1,550From £1,600

Fees can vary depending on care needs and other factors. Colleagues at Linwood will be happy to discuss our weekly fees with you and what our fees include.

Contact Linwood to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

  • Anchor
  • Voluntary / Not for Profit Owned

Person in charge

  • Akua Buabeng(Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (67)
  • Single Rooms with ensuite Wet Room (67)

Visiting

  • Visitors are welcome at Linwood.

Parking

  • Onsite parking is available, including disabled spaces.

Linwood Reviews (146)

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9.7

Linwood has a Review Score of 9.7 (9.723) out of 10, based on 40 reviews in the last 2 years. Over all time Linwood has 146 reviews.

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Showing 146 reviews matching selected criteria
Review from H M (Daughter of Resident) published on 20 June 2024 Submitted via Postal Card
Overall Experience

Care staff are professional and friendly. They take time to keep me updated about my mother on a regular basis.

Reply from Akua Buabeng, Home Manager at Linwood

Thank you for taking the time to review Linwood, and we are pleased you rate our staff and management as excellent. We appreciate your feedback regarding our team and their communication. I'm always happy to receive feedback and discuss all aspects of care at Linwood to ensure day-to-day life is as...  

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Review from Andrew C (Son of Resident) published on 30 May 2024 Submitted via Postal Card
Overall Experience

I am pleased with the care provided for my father. The Linwood staff always appear to be engaged and happy to help. My father's room occasionally smells of 'drains' but I have asked about this and I believe it is being dealt with (no smell on 11/05/2024)

Reply from Akua Buabeng, Manager at Linwood

Thank you for taking the time to review Linwood and we are pleased that you rate our overall experience as excellent. It's lovely to know that you're happy with the care provided to your father. I appreciate your lovely feedback regarding my team, which I will pass on to them. We've spoken about...  

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Review from Adrian D (Son of Resident) published on 20 May 2024 Submitted via Postal Card
Overall Experience

Generally very good care. Laundry is a major issue, had to buy more underwear again and often given the wrong clothes!

Reply from Akua Buabeng, Manager at Linwood

Thank you for taking the time to review Linwood and I am pleased you rate our care/support as very good. I apologise for the issues with laundry that you have outlined. I have discussed your feedback with our Laundry team and provided you with an update. I will keep checking in with you to ensure that this issue doesn't reoccur.

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Review from L B (Friend of Resident) published on 8 April 2024 Submitted via Website
Overall Experience
After just two weeks of residence in Linwood my friend is in great spirits each time I speak with him, and is very settled after such a short time and such a major adjustment. The whole team is so kind to him and also to me, and have made the whole moving-in process extremely easy. His room is homely, with his pictures up on the wall thanks to the handyman, and the staff are responsive, professional and understanding when I call, make requests, have items delivered and so on.

On behalf of my friend and myself, thank you to the whole team.

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Review from L M (Great-Niece of Resident) published on 4 April 2024 Submitted via Postal Card
Overall Experience

Whenever I go to the home I am always greeted with a smile - which is always welcome. The staff seem to genuinely care for the patients/residents at the home. My great-aunt is 96 years old and they treat her with dignity, care, and attention. Always talking to her, making sure she is fed, watered, and can be as active as she wishes to on any one particular day. They listen to the residents!

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Review from Flora F (Wife of Resident) published on 29 February 2024 Submitted via Postal Card
Overall Experience

Very caring and kind, also good relationship with residents. My husband has been here for almost three years and has been very comfortable and well looked after which gives me peace of mind.

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Review from R P (Husband of Resident) published on 17 January 2024 Submitted via Postal Card
Overall Experience

All the staff make you feel welcome and supported my wife very well. They were helpful and responded excellently to questions I had. The manager is brilliant and shows dedication. The food is excellent and delicious. They keep us informed daily of my wife's day-to-day health and activity. The housekeeping staff keep the home clean, tidy and smelling fresh. Would highly recommend.

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Review from G C (Brother of Resident) published on 7 December 2023 Submitted via Website
Overall Experience

A very positive experience visiting my sister and brother-in-law. The staff are very helpful and considerate to the care of my family members have always had a good experience at Linwood on all my visits to Linwood. My experience has been very positive.

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Review from P R (Daughter of Resident) published on 27 November 2023 Submitted via Postal Card
Overall Experience
Because of the urgency of finding my mother a home placement and my lack of visiting other homes in the past, I did not know what to expect at Linwood. I have been very impressed with the care, kindness, patience and understanding that everyone has shown towards my mother and, indeed, towards myself and my family members. I think that many at Linwood have gone above and beyond on some occasions.
I am also aware that the amount of paperwork, inspections and rules to follow cannot be easy to accomplish in such a busy home.

Well done to all.

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Review from E I (Son of Resident) published on 9 October 2023 Submitted via Postal Card
Overall Experience

Mum is treated with respect and dignity. Staff are so very helpful and occasionally when I drop to see her, she is always having a laugh with her carer.

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Review from Georgina M (Daughter-in-law of Resident) published on 4 October 2023 Submitted via Website
Overall Experience

My mother-in-law was at Linwood for nearly four years and she was very well cared for by the staff. It is a lovely home with a wonderful atmosphere and the staff are amazing. She was always clean and tidy and well looked after. They welcomed my mother-in-law back after a long hospital stay where she was put on an end of life care plan. The staff did everything they could to enable her to return, for which we will always be grateful, even though she had many additional needs. She wanted to go back to Linwood and we were so pleased this was able to happen. Everyone was incredible and looked after her so well during this very difficult time until she passed away in May 2023. They were very kind and always kept in touch regarding her well-being and were a great support to us. I would highly recommend Linwood Care Home.

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Review from K H (Daughter of Resident) published on 21 September 2023 Submitted via Postal Card
Overall Experience
The most loving and beautiful environment, they are like family. Staff are fantastic and nurturing and they look after Mum so well.

They are fantastic with Dad too, when he comes to visit. Very personal and sympathetic. Love this place.

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Review from S B (Daughter of Resident) published on 7 September 2023 Submitted via Postal Card
Overall Experience

The staff at Linwood cared for our mother. They were so lovely and treated her with respect. The home was always spotless and clean. They always kept us informed and updated us on any concerns they had. We wouldn't hesitate to recommend Linwood as a care home for your loved ones. After her passing, they were extremely supportive and sincerely sorry to not be caring for her anymore.

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Review from S B (Son of Resident) published on 4 September 2023 Submitted via Website
Overall Experience
The management and staff have always been very professional. They always contact me if there are any issues regarding my mother. They are always very pleasant and always have time to talk and discuss matters with me when I/they need to.
They go out of their way to ensure my mother has the best possible care.
If she needs anything they always let us know.
As she is elderly and has dementia she can be extremely challenging at times but they always do their best to settle her. She always appears content, happy, clean and well-groomed.
Her room is always very clean as well as the home itself.
My mother has a very difficult, controlling demanding partner who thinks he knows the best for my mother and they deal with him in a very professional manner. They always state that my mother is their priority and will always do what is best for her even when he thinks he is correct.

We sadly had to remove my mother from her home as she needed a lot more care and attention.

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Review from S T (Son of Resident) published on 25 August 2023 Submitted via Postal Card
Overall Experience

My father was a resident for fifteen months at Linwood. The home provided comfortable surroundings with pleasant staff and compassionate care in his final weeks.

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Review from Kirstin C (Nephew of Resident) published on 21 July 2023 Submitted via Postal Card
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The care of my aunt has been first-class and very personal. A connection is formed between her and the Linwood team, we certainly appreciate the steps taken to make her comfortable.

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Review from C S (Daughter of Resident) published on 13 July 2023 Submitted via Website
Overall Experience
My mother has been a resident of Linwood Care Home for two-and-a-half years and during this time she has been well cared for, with staff ensuring she is comfortable, well fed and as happy as she can be.
I've been particularly impressed since the most recent manager has come on board with the very real efforts that have been made by all staff to cater to my mother's personal quirks and to her sometimes difficult moods. Communication between staff and family members has also improved a great deal.

Since pandemic restrictions have lifted, the range of activities and outings have also been very impressive!

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Review from Beverly F (Daughter of Resident) published on 23 June 2023 Submitted via Postal Card
Overall Experience
The staff at Linwood Care Home in Thames Ditton were amazing. All very happy and caring towards my mother who is early stages of dementia. The accommodated every wish I had and made me feel confident that Mum was being looked after.

I would definitely recommend this care home.

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Review from M R (Resident / Service User) published on 3 January 2023 Submitted via Postal Card
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I have been very well looked after, and I have not got any complaints.

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Review from Loui V (Husband of Resident) published on 28 November 2022 Submitted via Website
Overall Experience

I feel confident and I am happy with the service and would like her to stay here as long as possible. I am satisfied with the service. They make me feel comfortable. My wife is happy. My only thoughts are that I wish to have the opportunity to take her out as much as I would like.

Reply from Pramod Bucktowar, District Manager at Linwood

Thank you for taking the time to review Linwood and we are pleased you rate our overall experience as excellent. We appreciate your lovely comments regarding Linwood and our team and we are glad your wife is happy living with us. We are happy for residents to have visits out of our home with their...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 09 February 2026
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (4) & Events (0)

News
  • 02 Mar 2026

    A Surrey care home is delighted to have been classed as Good by the Care Quality Commission (CQC), the second highest rating possible. The team at Anchor’s Linwood care home...

  • 19 Dec 2025

    Residents and colleagues at Anchor care homes across Surrey are embracing the festive spirit in style. From crafting Christmas decorations and singing carols, to decorating trees and baking festive treats,...

  • 19 Nov 2025

    Anchor, England’s largest not-for-profit provider of care and housing for people in later life, is proud to announce that Grace Iguhehide triumphed at the London regional final of the Great...

Upcoming Events

There are no upcoming events for Linwood.

Awards / Recognitions (12)

  • 30 Jan 2026Recipient: Anchor
  • 31 Jan 2025Recipient: Anchor
  • 31 Jan 2024Recipient: Anchor

Meet the Team (0)

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