Linwood

9 Mercer Close, Thames Ditton KT7 0BS
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9.6 130 Reviews
  • Linwood, Thames Ditton
Anchor's Linwood in Thames Ditton provides residential and dementia care in single en-suite rooms. Residents can benefit from permanent care, respite care and trial stays and they are welcoming new residents.

It has specialised services for elderly people who have dementia and physical impairments. The care home’s well-trained staff provide 24-hour care and support to help people maintain their lifestyle while adapting as their needs change.

Linwood has been refurbished to ensure residents benefit from comfortable and modern accommodation.

At Linwood, activities play an important role and staff aim to enhance residents’ quality of life by providing a varied range of social activities. The staff pride itself on the quality of its catering, with the chef preparing meals daily from fresh, seasonal ingredients.

Linwood is operated by Anchor, which is England's largest not-for-profit provider of housing and care for people over the age of 55 years.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1450
  • Self-Funded Residential Dementia Care: from £1450
  • RESPITE Self-Funded Residential Care: from £1450
  • RESPITE Self-Funded Residential Dementia Care: from £1450

These prices are only a guideline, please contact Linwood to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Akua Buabeng (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Linwood directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (67)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (67)

Visiting

  • Visitors are welcome at Linwood.

Parking

  • Onsite parking is available, including disabled spaces.

Linwood Reviews (130)

Total of 130, showing 41-60
9.6

Linwood has a Review Score of 9.6 (9.648) out of 10, based on 36 reviews in the last 2 years. Over all time Linwood has 130 reviews.

Overall Experience

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  • 36
  • 3
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Date Published

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Review from Beverly F (Daughter of Resident) published on 23 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Linwood Care Home in Thames Ditton were amazing. All very happy and caring towards my mother who is early stages of dementia. The accommodated every wish I had and made me feel confident that Mum was being looked after.
I would definitely recommend this care home.

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Review from Ann A (Sister of Resident) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the placement of my brother at Linwood. Very nice and convivial atmosphere, lots of activities and a personal, homely feel. My brother's room is kept clean and tidy, and the staff are helpful and friendly.

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Review from M R (Resident) published on 3 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very well looked after, and I have not got any complaints.

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Review from Loui V (Husband of Resident) published on 28 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel confident and I am happy with the service and would like her to stay here as long as possible. I am satisfied with the service. They make me feel comfortable. My wife is happy. My only thoughts are that I wish to have the opportunity to take her out as much as I would like.

Reply from Pramod Bucktowar, District Manager at Linwood

Thank you for taking the time to review Linwood and we are pleased you rate our overall experience as excellent. We appreciate your lovely comments regarding Linwood and our team and we are glad your wife is happy living with us. We are happy for residents to have visits out of our home with their loved ones but we need to ensure our residents wellbeing. We are happy to discuss this further with you at a mutually convenient time.

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Review from Raymond D (Brother of Resident) published on 9 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were received so well, all the staff are so caring and helpful puts our minds at rest knowing our relatives are in such good hands.

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Review from P E (Son of Resident) published on 18 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very helpful and cheerful.

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Review from Mark S (Partner of Resident) published on 3 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner felt safe at Linwood.
The staff are all very friendly and kind.

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Review from G (Husband of Resident) published on 18 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found that the staff and management have put my wife’s care paramount in their policies and especially with the covid pandemic,
Also if I ever have any questions I have been given the answer.
I would highly recommend anchor homes especially Linwood in Thames ditton.

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Review from M C (Wife of Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to say how happy and contented my husband was at Lynwood. I relaxed so much knowing he was happy. I recommended Lynwood to everybody. The staff were wonderful.

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Review from R M (Resident) published on 13 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like the home.

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Review from E N (Resident) published on 12 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Sometimes I feel unhappy. Just me. Having said that, I must say our staff are very approachable, especially when you feel a bit down. I love all our activities and our staff are always coming up with something new. They are so kind; I cannot fault them.

Reply from Iwona Zarzycka, Manager at Linwood

Thank you for taking the time to review Linwood, and we are pleased that you rate our care/ support as excellent. When you feel a little down, our team will continue to support you and regularly speak to you to ensure day-to-day life is as you wish.

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Review from H P (Daughter of Resident) published on 11 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Linwood for just under four years and throughout that time I was impressed with the kindness, patience and dedication of the staff. Mum was well cared for, her room was kept clean and tidy and the staff were welcoming, friendly and helpful. The management team were approachable,
responsive and proactive to any questions raised. The programme of activities was varied and whilst mum didn’t always take full advantage of what was on offer, she enjoyed her seated exercise classes and went on organised visits to various local places. Throughout the pandemic the staff ensured I was able to keep in contact with mum by weekly FaceTime calls and their assistance during these calls was greatly appreciated. We celebrated her 100th birthday at Linwood and the staff made the day memorable both for mum and her family.

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Review from Matthew H (Son of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a resident at Lynwood Care home. She has been there for several years and I've never seen her so happy. The staff are so friendly and engaging. They provide the best level of care and the activity program they organise for every day of the week is so beneficial to my mother's morale. I
am especially happy that there is a Sunday service, as mum has always been religious. I can only thank Lynwood for the exceptional care they provide my mother. Well done guys!

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Review from Jules N (Daughter of Resident) published on 1 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was cared for with compassion, the family were always kept updated. Staff were genuinely kind, he looked clean and there were various activities held there.
I would recommend this care home.

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Review from Sue S (Daughter of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Linwood is an excellent care home. During our mother's stay there, which unfortunately began about a month before the first lockdown, they did everything they could to maintain as much communication as possible with Mum. Everyone was, and still are, very friendly. Mum had a lovely room which was personalised
just for her. She was well cared for during her time there by some lovely carers often under difficult circumstances caused by the pandemic. I would well recommend Linwood.

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Review from Andrew W (Son of Resident) published on 12 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been lovely, very helpful and accommodating. The home has a very calm and warm environment. The activities seem diverse and stimulating and the garden is a lovely suntrap for the summer.

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Review from Judith S (Wife of Resident) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly, Linwood was in lockdown for the entire duration of his stay, this meant I did not go beyond the outer lobby. I visited the facility before his stay and was very impressed by the standard of accommodation and atmosphere. My husband does not speak much, but I know he was happy with you.

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Review from S C (Niece of Resident) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Linwood are so kind and caring that I am confident that my aunt is being very well looked after! Thank you for all of your hard work!

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Review from Sarah S (Daughter of Resident) published on 22 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad moved into Linwood in November 2021. The staff made the period of change and readjustment as smooth as possible and answered all of the questions that myself and my brother had. They made us feel very reassured during this process. The staff are great and very friendly. My dad's key worker is
lovely, and nothing is too much trouble for him. Unfortunately, my dad has had some falls recently, the staff always ring me immediately and keep me updated on his progress. I would recommend Linwood to any other families who require residential care, including respite care for their relatives.

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Review from Carol M (Nephew of Resident) published on 9 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my aunt came into Linwood she has been so happy and her well-being has improved so much. She tells us how lovely her carers are and my sister and myself have always been well informed and found the care excellent.

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Current Review Score: 9.6 (9.648)

Overview of Review Score

The Review Score of 9.6 (9.648) out of 10 for Linwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.648 for Linwood is calculated as follows: ( (292 Excellents x 5) + (113 Goods x 4) + (18 Satisfactorys x 3) ) ÷ 423 Ratings = 4.648

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Linwood is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Aug 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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