Linwood

9 Mercer Close, Thames Ditton KT7 0BS
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9.6 130 Reviews
  • Linwood, Thames Ditton
Anchor's Linwood in Thames Ditton provides residential and dementia care in single en-suite rooms. Residents can benefit from permanent care, respite care and trial stays and they are welcoming new residents.

It has specialised services for elderly people who have dementia and physical impairments. The care home’s well-trained staff provide 24-hour care and support to help people maintain their lifestyle while adapting as their needs change.

Linwood has been refurbished to ensure residents benefit from comfortable and modern accommodation.

At Linwood, activities play an important role and staff aim to enhance residents’ quality of life by providing a varied range of social activities. The staff pride itself on the quality of its catering, with the chef preparing meals daily from fresh, seasonal ingredients.

Linwood is operated by Anchor, which is England's largest not-for-profit provider of housing and care for people over the age of 55 years.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1450
  • Self-Funded Residential Dementia Care: from £1450
  • RESPITE Self-Funded Residential Care: from £1450
  • RESPITE Self-Funded Residential Dementia Care: from £1450

These prices are only a guideline, please contact Linwood to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Akua Buabeng (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Linwood directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (67)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (67)

Visiting

  • Visitors are welcome at Linwood.

Parking

  • Onsite parking is available, including disabled spaces.

Linwood Reviews (130)

Total of 130, showing 21-40
9.6

Linwood has a Review Score of 9.6 (9.648) out of 10, based on 36 reviews in the last 2 years. Over all time Linwood has 130 reviews.

Overall Experience

  • 90
  • 36
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Review from Linda T (Daughter of Resident) published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident of Linwood for 2 years. I frequently visit my mum and over the last two years, there has been a transitional improvement in all aspects of Mum's care. I find the staff, their attitude, their caring nature and upbeat humour in dealing with the residents on the ground floor
a pleasant and rewarding experience when I visit. I have peace of mind knowing my mum is safe and sound at 'Linwood'.

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Review from Martin B (Son-in-law of Resident) published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident at Linwood for the past 8 weeks. The staff are exceptionally caring and she has at all times been treated with dignity and respect. The care provided has been tailored to her individual needs and additional support has been provided by external agencies when required.
I have spent my career in healthcare and I am hugely impressed by the service and care provided at Linwood. Thank you.

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Review from H M (Daughter of Resident) published on 20 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care staff are professional and friendly. They take time to keep me updated about my mother on a regular basis.

Reply from Akua Buabeng, Home Manager at Linwood

Thank you for taking the time to review Linwood, and we are pleased you rate our staff and management as excellent. We appreciate your feedback regarding our team and their communication. I'm always happy to receive feedback and discuss all aspects of care at Linwood to ensure day-to-day life is as our residents wish. So, if you have any recommendations that may benefit our residents, please let me know.

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Review from Andrew C (Son of Resident) published on 30 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased with the care provided for my father. The Linwood staff always appear to be engaged and happy to help. My father's room occasionally smells of 'drains' but I have asked about this and I believe it is being dealt with (no smell on 11/05/2024)

Reply from Akua Buabeng, Manager at Linwood

Thank you for taking the time to review Linwood and we are pleased that you rate our overall experience as excellent. It's lovely to know that you're happy with the care provided to your father. I appreciate your lovely feedback regarding my team, which I will pass on to them. We've spoken about the occasional drain odours and understand that this is now resolved to your satisfaction. I will be happy to discuss this and any other aspects of our care at a mutually convenient time as needed.

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Review from Adrian D (Son of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally very good care. Laundry is a major issue, had to buy more underwear again and often given the wrong clothes!

Reply from Akua Buabeng, Manager at Linwood

Thank you for taking the time to review Linwood and I am pleased you rate our care/support as very good. I apologise for the issues with laundry that you have outlined. I have discussed your feedback with our Laundry team and provided you with an update. I will keep checking in with you to ensure that this issue doesn't reoccur.

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Review from L B (Friend of Resident) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After just two weeks of residence in Linwood my friend is in great spirits each time I speak with him, and is very settled after such a short time and such a major adjustment. The whole team is so kind to him and also to me, and have made the whole moving-in process extremely easy. His room is homely,
with his pictures up on the wall thanks to the handyman, and the staff are responsive, professional and understanding when I call, make requests, have items delivered and so on.
On behalf of my friend and myself, thank you to the whole team.

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Review from L M (Great-Niece of Resident) published on 4 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I go to the home I am always greeted with a smile - which is always welcome. The staff seem to genuinely care for the patients/residents at the home. My great-aunt is 96 years old and they treat her with dignity, care, and attention. Always talking to her, making sure she is fed, watered, and
can be as active as she wishes to on any one particular day. They listen to the residents!

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Review from Flora F (Wife of Resident) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and kind, also good relationship with residents. My husband has been here for almost three years and has been very comfortable and well looked after which gives me peace of mind.

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Review from R P (Husband of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff make you feel welcome and supported my wife very well. They were helpful and responded excellently to questions I had. The manager is brilliant and shows dedication. The food is excellent and delicious. They keep us informed daily of my wife's day-to-day health and activity. The housekeeping
staff keep the home clean, tidy and smelling fresh. Would highly recommend.

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Review from G C (Brother of Resident) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very positive experience visiting my sister and brother-in-law. The staff are very helpful and considerate to the care of my family members have always had a good experience at Linwood on all my visits to Linwood. My experience has been very positive.

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Review from P R (Daughter of Resident) published on 27 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Because of the urgency of finding my mother a home placement and my lack of visiting other homes in the past, I did not know what to expect at Linwood. I have been very impressed with the care, kindness, patience and understanding that everyone has shown towards my mother and, indeed, towards myself
and my family members. I think that many at Linwood have gone above and beyond on some occasions.
I am also aware that the amount of paperwork, inspections and rules to follow cannot be easy to accomplish in such a busy home.
Well done to all.

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Review from Tricia J (Daughter of Resident) published on 21 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been made to feel very welcome. She is treated very well, with kind and considerate care.
The staff are very kind and caring, always taking great care of the residents. They have plenty of activities which they can join in if they want to.
She is quite happy here and has made some
friends.
Altogether, the home has a happy, caring attitude.

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Review from E I (Son of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is treated with respect and dignity. Staff are so very helpful and occasionally when I drop to see her, she is always having a laugh with her carer.

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Review from Georgina M (Daughter-in-law of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was at Linwood for nearly four years and she was very well cared for by the staff. It is a lovely home with a wonderful atmosphere and the staff are amazing. She was always clean and tidy and well looked after. They welcomed my mother-in-law back after a long hospital stay where she
was put on an end of life care plan. The staff did everything they could to enable her to return, for which we will always be grateful, even though she had many additional needs. She wanted to go back to Linwood and we were so pleased this was able to happen. Everyone was incredible and looked after her so well during this very difficult time until she passed away in May 2023. They were very kind and always kept in touch regarding her well-being and were a great support to us. I would highly recommend Linwood Care Home.

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Review from K H (Daughter of Resident) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The most loving and beautiful environment, they are like family. Staff are fantastic and nurturing and they look after Mum so well.
They are fantastic with Dad too, when he comes to visit. Very personal and sympathetic. Love this place.

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Review from S B (Daughter of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Linwood cared for our mother. They were so lovely and treated her with respect. The home was always spotless and clean. They always kept us informed and updated us on any concerns they had. We wouldn't hesitate to recommend Linwood as a care home for your loved ones. After her passing,
they were extremely supportive and sincerely sorry to not be caring for her anymore.

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Review from S B (Son of Resident) published on 4 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff have always been very professional. They always contact me if there are any issues regarding my mother. They are always very pleasant and always have time to talk and discuss matters with me when I/they need to.
They go out of their way to ensure my mother has the best possible
care.
If she needs anything they always let us know.
As she is elderly and has dementia she can be extremely challenging at times but they always do their best to settle her. She always appears content, happy, clean and well-groomed.
Her room is always very clean as well as the home itself.
My mother has a very difficult, controlling demanding partner who thinks he knows the best for my mother and they deal with him in a very professional manner. They always state that my mother is their priority and will always do what is best for her even when he thinks he is correct.
We sadly had to remove my mother from her home as she needed a lot more care and attention.

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Review from S T (Son of Resident) published on 25 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was a resident for fifteen months at Linwood. The home provided comfortable surroundings with pleasant staff and compassionate care in his final weeks.

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Review from Kirstin C (Nephew of Resident) published on 21 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care of my aunt has been first-class and very personal. A connection is formed between her and the Linwood team, we certainly appreciate the steps taken to make her comfortable.

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Review from C S (Daughter of Resident) published on 13 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Linwood Care Home for two-and-a-half years and during this time she has been well cared for, with staff ensuring she is comfortable, well fed and as happy as she can be.
I've been particularly impressed since the most recent manager has come on board with the very
real efforts that have been made by all staff to cater to my mother's personal quirks and to her sometimes difficult moods. Communication between staff and family members has also improved a great deal.
Since pandemic restrictions have lifted, the range of activities and outings have also been very impressive!

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Current Review Score: 9.6 (9.648)

Overview of Review Score

The Review Score of 9.6 (9.648) out of 10 for Linwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.648 for Linwood is calculated as follows: ( (292 Excellents x 5) + (113 Goods x 4) + (18 Satisfactorys x 3) ) ÷ 423 Ratings = 4.648

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Linwood is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Aug 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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