Linwood

9 Mercer Close, Thames Ditton KT7 0BS
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9.6 130 Reviews
  • Linwood, Thames Ditton
Anchor's Linwood in Thames Ditton provides residential and dementia care in single en-suite rooms. Residents can benefit from permanent care, respite care and trial stays and they are welcoming new residents.

It has specialised services for elderly people who have dementia and physical impairments. The care home’s well-trained staff provide 24-hour care and support to help people maintain their lifestyle while adapting as their needs change.

Linwood has been refurbished to ensure residents benefit from comfortable and modern accommodation.

At Linwood, activities play an important role and staff aim to enhance residents’ quality of life by providing a varied range of social activities. The staff pride itself on the quality of its catering, with the chef preparing meals daily from fresh, seasonal ingredients.

Linwood is operated by Anchor, which is England's largest not-for-profit provider of housing and care for people over the age of 55 years.
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Care Provided by Linwood

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1450
  • Self-Funded Residential Dementia Care: from £1450
  • RESPITE Self-Funded Residential Care: from £1450
  • RESPITE Self-Funded Residential Dementia Care: from £1450

These prices are only a guideline, please contact Linwood to find out the exact price for your requirements.

Contact Linwood to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Linwood to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in charge

  • Akua Buabeng (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Linwood directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (67)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (67)

Visiting

  • Visitors are welcome at Linwood.

Parking

  • Onsite parking is available, including disabled spaces.

Linwood Reviews (130)

9.6

Linwood has a Review Score of 9.6 (9.611) out of 10, based on 32 reviews in the last 2 years.
Over all time Linwood has 130 reviews.

Overall Experience
  • 90
  • 36
  • 3
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Date Published
  • 130
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Reviewer Connection to Linwood
  • 40
  • 24
  • 18
  • 11
  • 5
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  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 130, showing 121-130
Review from Helen B (Friend of Resident) published on 26 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very cosy friendly environment and staff and carers very helpful and pleasant. Always willing to talk to you about your relative.
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Review from G T (Niece of Resident) published on 26 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally, I have found the care home to be very efficient. The staff are very kind and caring. My aunt seems to be very happy where she is.
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Review from Rita F (Friend of Resident) published on 24 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service and well cared for.
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Review from Angie P (Daughter of Resident) published on 24 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot thank you enough for the care you give my Mum. She is so happy with you.
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Review from A T (Resident) assisted by family/friend published on 23 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Well looked after. Taken to appointments. Food here mostly good. The staff members are helpful and friendly. Visitors are welcomed and can come and go freely. Dogs can visit.
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Review from Patricia R (Daughter-in-law of Resident) published on 20 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely atmosphere, friendly and warm staff. Excellent relationship with family members fostered by staff and management. Mum has a lovely view and is well looked after - happiest when she has her one glass of wine in the evening! Organisation of admin is definitely improving. Mum is happy which means
we are too!
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Review from Michael W (Son of Resident) published on 9 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was in need of24 hour assistance after sustaining a fall and breaking her femur. Linwood appeared to answer our needs. An unannounced visit was made and the staff willing obliged in showing us around. They allowed us to bring my mother in for a day visit to see if she would like the location
room etc. The following week she moved in. The room was spacious and airy and very clean with a pleasant view. The staffing levels were very good. The staff were polite, friendly and were all trained in dementia awareness. My mother was happy there, but her stay was short-lived as she passed away four days after arriving there. I was impressed by how they handled this and very discreet to avoid concern for the other residents.
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Review from Janet F (Daughter of Resident) published on 2 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my Mum has been a resident, she has completely come on leaps and bounds. She really likes all the staff and enjoys talking and taking part in the activities with the other residents. We (the family) find all the staff friendly and helpful when we visit.
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Review from Joan G (Resident) published on 19 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are always very helpful and friendly.
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Review from T B (Daughter of Resident) published on 28 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my father has received is of a particular high standard.
All the staff are warm, friendly, caring and helpful. I visit at all different times of the day/evening and I am always met by my dad being well cared for. The rooms are kept clean and fresh - the food is good and always an option if
your relative/friend prefers another choice.
The care is very professional and medication is sorted very well.
It's great not to worry and feel happy about my dads care.
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Current Review Score: 9.6 (9.611)

Overview of Review Score

The Review Score of 9.6 (9.611) out of 10 for Linwood is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.611 for Linwood is calculated as follows: ( (247 Excellents x 5) + (110 Goods x 4) + (18 Satisfactorys x 3) ) ÷ 375 Ratings = 4.611
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Linwood is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Aug 2024

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

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