Linwood

9 Mercer Close, Thames Ditton KT7 0BS
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9.6 130 Reviews
  • Linwood, Thames Ditton
Anchor's Linwood in Thames Ditton provides residential and dementia care in single en-suite rooms. Residents can benefit from permanent care, respite care and trial stays and they are welcoming new residents.

It has specialised services for elderly people who have dementia and physical impairments. The care home’s well-trained staff provide 24-hour care and support to help people maintain their lifestyle while adapting as their needs change.

Linwood has been refurbished to ensure residents benefit from comfortable and modern accommodation.

At Linwood, activities play an important role and staff aim to enhance residents’ quality of life by providing a varied range of social activities. The staff pride itself on the quality of its catering, with the chef preparing meals daily from fresh, seasonal ingredients.

Linwood is operated by Anchor, which is England's largest not-for-profit provider of housing and care for people over the age of 55 years.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1450
  • Self-Funded Residential Dementia Care: from £1450
  • RESPITE Self-Funded Residential Care: from £1450
  • RESPITE Self-Funded Residential Dementia Care: from £1450

These prices are only a guideline, please contact Linwood to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Akua Buabeng (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Linwood directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (67)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (67)

Visiting

  • Visitors are welcome at Linwood.

Parking

  • Onsite parking is available, including disabled spaces.

Linwood Reviews (130)

Total of 130, showing 81-100
9.6

Linwood has a Review Score of 9.6 (9.648) out of 10, based on 36 reviews in the last 2 years. Over all time Linwood has 130 reviews.

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  • 36
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Date Published

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Review from Anthony H (Next of Kin) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident of Linwood for 12 months, she has received excellent care from all staff. Due to COVID, I have only been allowed access once, therefore my assessment is based on my conversations with staff and Mum.

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Review from Teresa L (Power of Attorney of Resident) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Linwood are always accommodating, friendly and helpful. The home looks inviting, clean and decorative and always celebrates seasonal events and encourages participation from residents in their weekly activities.

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Review from P M (Resident) published on 11 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have enjoyed being here at Linwood and meeting new friends. I like painting pictures, sitting in the garden, and eating the cakes and my full breakfast every morning. I enjoy spending time in my room.

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Review from Cloe D (Friend of Resident) published on 18 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had POA for our old friend (she was in her 90s) and was happy and well cared for in the 4 and a half years she lived there. There were regular activities on offer and also communion services for those who wished to attend. She was always clean and tidy and there was a hairdresser in attendance and
chiropody available if required.
An attractive garden was a popular facility and the staff were caring and a constant presence. Visitors were welcome and we never felt we were an intrusion or a nuisance. Had we wished, there was always someone to talk to or with whom to raise any concerns had we had them.

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Review from Clare S (Daughter of Resident) published on 16 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first time we visited when looking at Linwood for our Mum we were welcomed warmly and made to feel extremely welcome. After our Mum only having been in there for a month before lockdown it made us feel so much better knowing that she was in safe hands and would be looked after! The staff are
friendly and available and look after the families which is reassuring. They have helped make a hard time much easier! I would recommend Linwood to anyone for a family member.

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Review from Kathleen O (Daughter of Resident) published on 17 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother lived at Linwood for nearly three years. Sadly she died in October. It is a very hard decision to seek a care home for your loved one. We were so grateful that we chose Linwood. In her first two years, she was so stimulated and joined in with all the activities, despite her increasing dementia.
We always felt welcome as a family visiting and friends too, were always greeted and offered cups of tea in a quiet space to sit with Mum. Lovely touches, having a family group Christmas meal with Mum. And birthdays too. We felt like part of the Linwood family. Unfortunately, many things had to change with the Covid pandemic from March this year. Linwood did their best to help us keep in touch. We were able to Skype call, and a staff member would help Mum with the technology. We had a few window and garden visits, which were also great to see her in person, albeit with such big restrictions. When Mum came to her end of life, we were impressed by the compassion and care shown.

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Review from Gillian F (Daughter of Resident) published on 16 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have already recommended Linwood to others. I have always been impressed by the high quality of care, the variety and number of activities and the friendly, happy atmosphere created by the staff. In addition, the decor and furniture, following the recent makeover, are excellent and more reminiscent
of a pleasant boutique hotel than a care home. Our mother was treated with great care and dignity in her final days and we were very grateful to have been allowed to sit by her side throughout her last days, despite these difficult Covid times.

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Review from Keith N (Son of Resident) published on 13 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum and Dad arrived around March 2020 having both been admitted to hospital and being unable to go home. Dad adjusted well, but Mum was up and down. Dad died while at the home, and in the time before he passed on, all staff including the cleaning staff gave above and beyond quality care, and total respect.
Mums health is up and down, so when she is in good health, she enjoys her time at Linwood, when not, then she gets a little down and her views vary. Her diet has been up and down, but once her needs were fully understood, things were much better. A frustration is when staff say they will return within a certain timeline and don't always return. That also appears to be the nature of the care business when things pop up unexpectedly. That apart, staff are kind and put themselves out, and a number make her feel special. When visiting, I feel the staff are very understanding and helpful, and again, there are those that give above and beyond. We receive a very professional service from all staff.

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Review from Robert W (Son of Resident) published on 15 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Linwood have been looking over my mother for the last 6 or 7 months. She was admitted just prior to the COVID situation and have been very supportive and caring to my mother in what can only be described as extremely difficult circumstances.


I can highly recommend this home due to the way the staff

seem to care not only for the residents but also provide support and advice for relatives.


Thank you to the manager and the team.

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Review from R M (Resident) published on 28 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy here.

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Review from E B (Resident) published on 1 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy at Linwood, with my very small exception I want to go back to the Isle of White to be with my husband.

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Review from Catherine H (Daughter of Resident) published on 24 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would certainly recommend Linwood – and in-fact have done so in the last six months to relatives of someone already in care but unhappy with their service.
I would usually visit my mother twice a week but of course this is not currently possible. However, the staff have been very helpful to us with
Skype and when necessary a phone call on Mother’s behalf. They have gone the extra mile with the care they give, for example a manicure which I would normally have done, and they make time for an informal chat with residents.
Linwood is clean, tidy and welcoming, last year’s refurbishment is tasteful and homely. There is always a cheery hello and a cup of tea. Any queries or issues are promptly dealt with, and updates on a resident’s condition (e.g. following a doctor’s visit) are always telephoned through. I feel that I am kept fully informed.

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Review from Mark P (Son of Resident) published on 5 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care home that I previously recommended to a friend when their mother needed to move into a care home. My mother has been at Linwood for over 5 years. The home has undergone a major refurbishment which has transformed its appearance. The staff are amazing - nothing is too much trouble and
all are so caring. The home has been brilliant during the pandemic in contrast to others that one hears about in the media.

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Review from Dominique R (Niece of Resident) published on 21 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I know what good care looks like as my mum, who has Parkinson’s, is in an outstanding home in Wimbledon. I cannot comment in any detail about the care that my aunt received because the home refused to communicate with me or my sister or my aunt’s own sister and next of kin. My aunt was transferred from
hospital to Linwood on the day of lockdown. We left so many messages in order to get an update on how she was settling in and despite our simple request to be communicated the home‘s newsletter, we were never called back. When she died 10 days ago, her death was communicated by a police officer and my aunt’s next of kin was not spoken to by the home for a further 5 days. Even for the cynical and in the context of Covid crisis, this treatment is terrible. When we finally spoke to someone and asked for my aunt’s address book to be sent so we could tell her friends, this was posted to us with no message at all. The only response we got was talking to the home’s finance department to settle her bill.

Reply from Jane Darani, Director of Care - London and Surrey at Linwood

We are sorry for the loss of your aunt and thank you for your review of Linwood. We would be happy to discuss your concerns at a mutually convenient time.

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Review from Toni B (Daughter of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Linwood care home provided a last home for my mother where she lived happily in comfort and with friends. During the last year of her life which was a difficult time for her due to increasing dementia, the whole team at Linwood provided wonderful, thoughtful, kind and empathetic care on a daily basis.
The management provided dedication, leadership and professionalism to support the Linwood team.

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Review from Sarah W (Daughter of Resident) published on 15 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

First of all, Linwood is a very welcoming, clean and tidy place to be, inside and outside in the gardens. I am always very impressed by the dignity and kindness that all residents are given every time I have visited my mother. It is such a reassuring comfort to know that she is always being very well
looked after. If there are any medical concerns, I am always contacted to discuss the best treatment for her. As a relative, I know that I am always made to feel welcome when visiting and any issues or concerns that I may have are always responded to quickly and with full consideration. There is always up to date information about activities for the residents plus regular meetings for the relatives as well. The manager and her team are dealing very well with the Covid crisis putting extra measures in place and keeping relatives informed at all times. Each new approach to keeping in touch whether by FaceTime or the proposed new safe visits, is dealt with very efficiently and responsibly.

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Review from Heather S (Daughter of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My 86 year old father arrived at Linwood in January 2020. It was a big upheaval for him having lived independently since my mother’s passing eight years previously. All the staff at Linwood welcomed my dad warmly and with sensitivity. He settled quickly and was soon praising the staff for all the
amazing care he received. Nothing was too much trouble. The staff were attentive without being intrusive.
It was particularly hard during Covid-19 but the staff went over and above to help us maintain contact when Dad struggled to used technology. The staff would call me to enable Dad and I to have that oh so precious chat.
I would absolutely have no hesitation to recommend Linwood Care Home. The manager and her team are truly dedicated to making every resident feel part of their caring community.

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Review from Carolyn R (Daughter of Resident) published on 11 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first show round of the care home to the initial meeting of the manager, we have been so very impressed with everything. The home itself is clean, fresh and so well maintained; it’s modern and has such a spacious feel with a variety of rooms to suit every resident. The food is really good
and the home bakes cakes... amazing! However, the real winner is the team of staff here, their professionalism but above all their friendliness and care is really incredible. My father was well looked after, staff took the time to know him and many went over and above to ensure he felt like he mattered, not just a number or a job to be done. We have felt welcome whenever we visited and communication between us and the care team was really good. I would not hesitate to recommend Linwood.

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Review from P S (Resident) published on 24 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy. Staff wonderful

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Review from Philip W (Son of Resident) published on 12 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum lived at Linwood for 5 years, she was very happy there. My family visited regularly and got to know all the staff who were very professional, friendly and caring!
I would recommend Linwood to other families who are looking for a care home for their loved ones!

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Current Review Score: 9.6 (9.648)

Overview of Review Score

The Review Score of 9.6 (9.648) out of 10 for Linwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.648 for Linwood is calculated as follows: ( (292 Excellents x 5) + (113 Goods x 4) + (18 Satisfactorys x 3) ) ÷ 423 Ratings = 4.648

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Linwood is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Aug 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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