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Linwood

9 Mercer Close, Thames Ditton, Surrey KT7 0BS
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I am very happy with the care my brother receiving at Linwood.Ann A(Sister of Resident/Service User)
Linwood, Thames Ditton
My mother moved in to Linwood in July. She is extremely well cared for.Amanda J P G(Daughter of Resident/Service User)
Linwood, Thames Ditton
Shes happy which makes me happy. Im grateful for all their care and compassion.Moira H(Sister of Resident/Service User)
Linwood, Thames Ditton

Anchor's Linwood in Thames Ditton provides residential and dementia care in single en-suite rooms. Residents can benefit from permanent care, respite care and trial stays and they are welcoming new residents.

It has tailored services for elderly people who have dementia and physical impairments. The care home’s well-trained staff provide 24-hour care and support to help people maintain their lifestyle while adapting as their needs change.

Linwood's environment ensures residents benefit from...  

Care Provided by Linwood

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,550From £1,600
Residential Dementia CareFrom £1,550From £1,600

Fees can vary depending on care needs and other factors. Colleagues at Linwood will be happy to discuss our weekly fees with you and what our fees include.

Contact Linwood to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

  • Anchor
  • Voluntary / Not for Profit Owned

Person in charge

  • Akua Buabeng(Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (67)
  • Single Rooms with ensuite Wet Room (67)

Visiting

  • Visitors are welcome at Linwood.

Parking

  • Onsite parking is available, including disabled spaces.

Linwood Reviews (146)

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9.7

Linwood has a Review Score of 9.7 (9.723) out of 10, based on 40 reviews in the last 2 years. Over all time Linwood has 146 reviews.

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Showing 146 reviews matching selected criteria
Review from G M (Resident / Service User) published on 24 November 2021 Submitted via Postal Card
Overall Experience

I find the staff very helpful, always close by so no worries about unforeseeable problems. I was very wary about being in a care home but being here is a very good experience.

Reply from Eleanor Lyons, Manager at Linwood

Thank you for taking the time to review Linwood. We're pleased that you're happy living with us and it's our pleasure to care for you. If there's anything you wish to discuss, we're always happy to listen to feedback.

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Review from Tracey G (Daughter of Resident) published on 16 November 2021 Submitted via Postal Card
Overall Experience

Even throughout the past difficult times over the last year, the team have been responsive, helpful and accommodating. Services are always delivered with a smile despite the team having to juggle priorities. There's always room for improvement in terms of activities and food, but I've been reassured that Mum is in a safe environment at Linwood. Thank you all.

Reply from Eleanor Lyons, Manager at Linwood

Thank you for taking the time to review Linwood and we are pleased that you rate our overall standard as very good. We are happy to discuss our activities and food at a mutually convenient time. We have a daily, weekly and monthly activities programme that is created with our resident's input. Our...  

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Review from Janet J (Great-Niece of Resident) published on 15 November 2021 Submitted via Website
Overall Experience
My great aunt went into Linwood at the beginning of September. She was 99 years old and had lived on her own for many years albeit with carers coming in during the last few years. Having been hospitalised early in the year for 10 weeks it was apparent when she returned home that her ability to look after herself wasn't possible.
She had very poor vision and hearing and her mobility was much worse than when she went into hospital. She decided to go into a home and although she really wanted to go back home this was not an option. Unfortunately she passed away on the 30th October.
The care that she received from the staff was excellent. They were very caring to someone who could be a bit awkward!

Whilst we were only allowed in the home at the end stage of her life the facilities looked amazing and certainly they made it feel as much like a home from home as possible. I would highly recommend this home as a loving caring place if a loved one needs to be in a home

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Review from K M (Daughter of Resident) published on 12 November 2021 Submitted via Postal Card
Overall Experience

I have been very impressed with the level of care provided. Staff are approachable, friendly, and genuinely care. I feel confident leaving my mother at Linwood. She is happy and feels support both physically and emotionally. Staff are open and transparent giving help whenever possible. Linwood is not just a care home, it is primarily a residents 'home'

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Review from Beckie C (Great-Niece of Resident) published on 3 November 2021 Submitted via Website
Overall Experience

My great(x3) aunt became a resident at Linwood in September 2021 after living independently on her own for 99 years. The home itself is like a hotel, the staff are very friendly and respectable. In October 2021 we had to put my aunt on end of life care plan, which was devastating for us as a family but the staff at Linwood was compassionate and understanding and was a really good support network during this time. We sadly lost our aunt on the 30th October. The support from the staff I cannot fault, as they had also grown a relationship with her and was upset themselves. Linwood staff look at the residents as family and couldn’t do any more for us. I would just like to thank all the staff for all they had done for my aunt we as a family really appreciate all their work.

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Review from P M (Niece of Resident) published on 11 October 2021 Submitted via Postal Card
Overall Experience

My aunt has been a resident of Linwood for 18 months and they have looked after her very well. She settled in well with thier help and care. She is always well kept, clean and tidy and, more to the point, a very happy resident.

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Review from Celia H (Resident / Service User) published on 13 July 2021 Submitted via Postal Card
Overall Experience

I think Linwood care home is an excellent comfortable home and very caring. I have told all my friends to come here when they need a home that's so warm and just like a family. Two of them have already applied and one is here with me. There is lots of fun with games and lots of lovely food.

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Review from Angela N (Daughter of Resident) published on 25 June 2021 Submitted via Postal Card
Overall Experience
Staff are always helpful to family members and we are kept informed of any changes by email or phone.
In COVID times, on the whole, staff have been very professional.

After the loss of my dad, who also lived at Linwood, staff were very supportive to Mum.

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Review from Craig N (Grandson of Resident) published on 11 June 2021 Submitted via Postal Card
Overall Experience

Lovely care home. All staff are very welcoming and always seem very happy and bubbly. My grandad seems very happy with the care he receives and always says that everyone does everything for him.

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Review from J C (Relative of Resident) published on 21 May 2021 Submitted via Postal Card
Overall Experience

Very friendly people. My own grandmother used to be a resident of Linwood and I would highly recommend to anyone. Very helpful, couldn't do enough for the residents here.

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Review from B W (Friend of Resident) published on 10 May 2021 Submitted via Postal Card
Overall Experience

Since the relaxation of COVID visiting restrictions I have visited my 94 year old friend and her husband on a couple of occasions. Both are recent residents to Linwood and have settled in very well. The staff I have met are unwaverigly kind and respectful and my friends speak very highly of the home.

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Review from Kerry P (Daughter of Resident) published on 28 April 2021 Submitted via Website
Overall Experience
My dad stayed recently for respite care and whilst Covid restrictions meant I couldn’t help settle him in, the staff were really great at keeping me informed of how he was settling in and were great at trying to support him and us as his family through a time he was quite distressed at being away from home.
When we could visit, the staff were friendly and really helpful and always followed up any actions we asked them to take.

Also, Dad informs me that the food he had there was really lovely!!

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Review from Ollie H (Daughter of Resident) published on 28 April 2021 Submitted via Website
Overall Experience
We moved Mum into Linwood on day one of lockdown so just had time to unpack her bags and get her settled so I feel lucky we could look around. It's a well-designed, bright environment with good-sized rooms and the benefit of en-suites too. I like the hair salon/nail bar (a treat for Mum) and the lounge areas. Everywhere was clean and in good decorative order.
It was a long 12 weeks not being able to see Mum but the carers were wonderful and I really appreciated the FaceTime calls with her. Since then, Linwood were so good in facilitating visits behind a screen as soon as they had the go-ahead and similarly when face-to-face visits were possible with hand-holding, they made this happen quickly thankfully because we know how much this benefits Mum.

We've now got to know the office staff and team of carers and they are such a wonderful bunch! They are kind and compassionate to both Mum and our family and we do appreciate the happy, cheerfulness they exude!

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Review from Pauline T (Daughter of Resident) published on 9 April 2021 Submitted via Website
Overall Experience

Mum has been a resident at Linwood for around 10 years now. Although it has been a difficult time and the pandemic has made it impossible to visit, I feel confident that she is loved and well looked after by the care home staff. I would happily recommend the home to others looking for a suitable home for their loved ones.

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Review from G R (Son of Resident) published on 7 April 2021 Submitted via Postal Card
Overall Experience

Staff very helpful in arranging a screen visit to see my mother.

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Review from Daniel H (Son of Resident) published on 7 April 2021 Submitted via Postal Card
Overall Experience

Very happy with the care my Mum is receiving. All staff are so nice and she seems very happy. I have not seen my mum looking as well since she has been living here.

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Review from Anthony H (Next of Kin) published on 29 March 2021 Submitted via Website
Overall Experience

My mother-in-law has been a resident of Linwood for 12 months, she has received excellent care from all staff. Due to COVID, I have only been allowed access once, therefore my assessment is based on my conversations with staff and Mum.

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Review from Teresa L (Power of Attorney of Resident) published on 17 March 2021 Submitted via Website
Overall Experience

The staff at Linwood are always accommodating, friendly and helpful. The home looks inviting, clean and decorative and always celebrates seasonal events and encourages participation from residents in their weekly activities.

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Review from P M (Resident / Service User) published on 11 January 2021 Submitted via Website
Overall Experience

I have enjoyed being here at Linwood and meeting new friends. I like painting pictures, sitting in the garden, and eating the cakes and my full breakfast every morning. I enjoy spending time in my room.

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Review from Cloe D (Friend of Resident) published on 18 December 2020 Submitted via Website
Overall Experience
We had POA for our old friend (she was in her 90s) and was happy and well cared for in the 4 and a half years she lived there. There were regular activities on offer and also communion services for those who wished to attend. She was always clean and tidy and there was a hairdresser in attendance and chiropody available if required.

An attractive garden was a popular facility and the staff were caring and a constant presence. Visitors were welcome and we never felt we were an intrusion or a nuisance. Had we wished, there was always someone to talk to or with whom to raise any concerns had we had them.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 09 February 2026
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (4) & Events (0)

News
  • 02 Mar 2026

    A Surrey care home is delighted to have been classed as Good by the Care Quality Commission (CQC), the second highest rating possible. The team at Anchor’s Linwood care home...

  • 19 Dec 2025

    Residents and colleagues at Anchor care homes across Surrey are embracing the festive spirit in style. From crafting Christmas decorations and singing carols, to decorating trees and baking festive treats,...

  • 19 Nov 2025

    Anchor, England’s largest not-for-profit provider of care and housing for people in later life, is proud to announce that Grace Iguhehide triumphed at the London regional final of the Great...

Upcoming Events

There are no upcoming events for Linwood.

Awards / Recognitions (12)

  • 30 Jan 2026Recipient: Anchor
  • 31 Jan 2025Recipient: Anchor
  • 31 Jan 2024Recipient: Anchor

Meet the Team (0)

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