Linwood

9 Mercer Close, Thames Ditton KT7 0BS
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9.6 130 Reviews
  • Linwood, Thames Ditton
Anchor's Linwood in Thames Ditton provides residential and dementia care in single en-suite rooms. Residents can benefit from permanent care, respite care and trial stays and they are welcoming new residents.

It has specialised services for elderly people who have dementia and physical impairments. The care home’s well-trained staff provide 24-hour care and support to help people maintain their lifestyle while adapting as their needs change.

Linwood has been refurbished to ensure residents benefit from comfortable and modern accommodation.

At Linwood, activities play an important role and staff aim to enhance residents’ quality of life by providing a varied range of social activities. The staff pride itself on the quality of its catering, with the chef preparing meals daily from fresh, seasonal ingredients.

Linwood is operated by Anchor, which is England's largest not-for-profit provider of housing and care for people over the age of 55 years.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1450
  • Self-Funded Residential Dementia Care: from £1450
  • RESPITE Self-Funded Residential Care: from £1450
  • RESPITE Self-Funded Residential Dementia Care: from £1450

These prices are only a guideline, please contact Linwood to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Akua Buabeng (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Linwood directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (67)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (67)

Visiting

  • Visitors are welcome at Linwood.

Parking

  • Onsite parking is available, including disabled spaces.

Linwood Reviews (130)

Total of 130, showing 101-120
9.6

Linwood has a Review Score of 9.6 (9.648) out of 10, based on 36 reviews in the last 2 years. Over all time Linwood has 130 reviews.

Overall Experience

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  • 36
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Review from D J (Daughter of Resident) published on 30 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been well looked after by all the staff. Nothing is ever too much for them. Food is really nice and cakes at reception are always tempting. We have nothing bad to say about Linwood, it's really nice here.

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Review from B W (Granddaughter of Resident) published on 18 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are good, management is good. Don't trust the CQC report - go and see yourself just how great Linwood is. We are always welcome and my grandma is happy.

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Review from Kaine P (Friend of Resident) published on 17 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful place this has become in the last year. I have been visiting this place for a while now and I have seen massive improvements from structure to staff behaviour and care being provided since new manager has joined. I don't think CQC rating justifies how wonderful this place is. Even I
think CQC's own report doesn't justify the rating. I will strongly recommend to the people to not look at the report but actually go and see the place. Highly recommended.

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Review from Anna M (Friend of Resident) published on 16 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Recent changes have been made and there is a huge difference at Linwood. The environment is nice, everything is new. There are so many activities going on, and the home is buzzing with laughter and happiness. If you want a quiet place, there are plenty of lovely cosy little lounges, where you can sit
and enjoy a cup of tea. Staff and management are always happy to help and they are so friendly.

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Review from I T (Son of Resident) published on 11 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My father has been a resident for nearly 2 years. Following the unsatisfactory CQC report, significate efforts have been made in the last 6 months to improve matters.
Reductions in agency staff has been a key factor in achieving this improvement.
Management and staff are always approachable and attend
to issues identified needing attention in a timely manner.

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Review from P P (Friend of Resident) published on 4 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Back in April, I visited with a friend of mine whose father is a resident. Staff were very polite and my friend's father had only nice things to say about his stay there. My father-in-law was a resident at a different place in the West Midlands some time ago and in comparison, Linwood made a better
impression on me. The place looks like it is well managed.

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Review from Michael C (Son of Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since mum has lived at Linwood, she has looked so much better in herself. I hope she is happy as her dementia makes it difficult to know her true feelings.
Thank you for all you do.

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Review from Syed (Relative of Resident) published on 6 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A pleasant modern care home that is always spotless and a good team that works well and always ready to go the extra mile to look after residents and an easily approachable manager who is always there to listen and understand your concerns.

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Review from J F (Resident) published on 24 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home is very clean and tidy. Staff are very friendly and helpful.


Relaxed attitude of management and staff suits me greatly as I have an anxiety disorder connected to my Parkinson's.


Nice pleasant surroundings.

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Review from G E O (Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have really enjoyed being here and have appreciated everything done for me by the staff.
Thank you.

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Review from S M (Resident) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After spending 2 weeks here last year when I needed a short time to leave my bungalow and didn't want to go to a hotel. After returning home and had some day carers that did not satisfy my needs when my health got worse, I decided I would like to come back here and am now very satisfied with my second
time here and have sold my bungalow having decided to spend the rest of my life here.

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Review from J B (Respite Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Linwood for a week's respite care after spending 2 weeks in hospital after a stroke. We had work going on at home and felt a week in Linwwod would be best whilst the building work completed. I would recommend what I have done in a similar position to anyone. The kindness shown by all the staff,
the excellent food, a comfy room, I could go on.

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Review from Helen S (Daughter of Resident) published on 5 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother stayed at this care home from 12th to 21st January.
Although we were very grateful for their support, there are some things that could have been much better. My mother is 101 years and very 'with it' yet vulnerable to falling. It wasn't good for her own wellbeing to be mainly with dementia
patients and some of the carers were not smiling, welcoming or friendly. The only food she really enjoyed was the soup and was on one occasion was given stale cake to eat. Also rather than helping her to get to the bathroom one night when she called - the carer just said 'there it is' and pointed to the bathroom.

Reply from Gavin Pathmarajan, Home Manager at Linwood

Thank you for your feedback on your mother's stay with us.


We have taken this feedback in the home very seriously and assure you that all the issues raised will be addressed accordingly. There will be monitoring measures put on the unit to monitor and support staff to improve this.


Our kitchen standards have been rated as very good (5/5) by the Food Standards Agency and we offer a wide range of menu choices, however, the chef manager has been informed and will be putting necessary actions in place.

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Review from J C (Friend of Resident) published on 22 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A really friendly atmosphere, residents and staff all so happy and helpful.
So lovely to see smiles on all faces.
The best care home I have ever been to and I would definitely highly recommend.
Met with the manager - very professional service and went out of the way to help me find my friend.

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Review from L C (Resident) published on 22 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been staying at the Linwood Care Home for the past six weeks for respite care while recovering from a fractured knee. On my arrival, I was made to feel welcome by the warm and friendly staff.
My room is cosy. The excellent chefs are making delicious vegan meals for me every day.
I feel safe,
yet have my independence. I would have no hesitation in recommending an Anchor care home to anyone, especially Linwood for superb service.

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Review from Androulla P (Daughter of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall a good care home but I have noticed that since the manager has started, this is now becoming a great brilliant care home. One in which any relative can feel confident that their loved ones are cared for in the right way. He manages staff in a way that gets the best out of their abilities - thank
you, Anchor, for placing the new manager here.

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Review from John T (Resident) published on 4 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Myself and my wife have moved to Linwood two months ago as we could not manage any longer in our house in Hampton Court. I must say we have truly adjusted living here and established our routine. The food is always fresh and tastes delicious. I enjoy talking to fellow friends and even have my own scooter
in the home. Staff are very friendly and kind.

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Review from Joanna E (Daughter of Resident) published on 2 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was well looked after at Linwood and I have always been made welcome with my visits, day or night. The staff are very friendly and caring. With the recent change of management there has been a very positive atmosphere and many improvements, both small and large, are being made. I know first-hand
that an enormous amount of effort was put into making Christmas an enjoyable, memorable and happy time for the residents. I am especially pleased to see that more effort is being put into activities. Comments and suggestions from residents and relatives seem to be considered carefully and acted upon where possible.

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Review from Sue H (Daughter of Resident) published on 5 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have settled into Linwood over the past two weeks with excellent support from the staff. They have made a special effort to get to know Mum and Dad, ensuring that their experience of moving from their home of 55 years has been positive.

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Review from A H (Son of Resident) published on 1 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum seems very happy and for me, that's priority.

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Current Review Score: 9.6 (9.648)

Overview of Review Score

The Review Score of 9.6 (9.648) out of 10 for Linwood is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 36 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.648 for Linwood is calculated as follows: ( (292 Excellents x 5) + (113 Goods x 4) + (18 Satisfactorys x 3) ) ÷ 423 Ratings = 4.648

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Linwood is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Aug 2024

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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