Linwood

9 Mercer Close, Thames Ditton KT7 0BS
Review Us
9.6 136 Reviews
  • Linwood, Thames Ditton
Anchor's Linwood in Thames Ditton provides residential and dementia care in single en-suite rooms. Residents can benefit from permanent care, respite care and trial stays and they are welcoming new residents.

It has tailored services for elderly people who have dementia and physical impairments. The care home’s well-trained staff provide 24-hour care and support to help people maintain their lifestyle while adapting as their needs change.

Linwood's environment ensures residents benefit from comfortable and modern accommodation, with cosy lounges, quiet areas and a hairdressing salon.

At Linwood, activities play an important role and staff aim to enhance residents’ quality of life by providing a varied range of social activities. The staff pride itself on the quality of its catering, with the Chef Manager and team preparing meals daily from fresh, seasonal ingredients.

Linwood is operated by Anchor, which is England's largest not-for-profit provider of housing and care for people over the age of 55 years.
Show Linwood on the Map

Care Provided by Linwood

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1450
  • Self-Funded Residential Dementia Care: from £1450
  • RESPITE Self-Funded Residential Care: from £1450
  • RESPITE Self-Funded Residential Dementia Care: from £1450

These prices are only a guideline, please contact Linwood to find out the exact price for your requirements.

Contact Linwood to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Linwood to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

  • Anchor
  • Voluntary / Not for Profit Owned

Person in Charge

  • Akua Buabeng (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (67)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (67)

Visiting

  • Visitors are welcome at Linwood.

Parking

  • Onsite parking is available, including disabled spaces.

Linwood Reviews (136)

9.6

Linwood has a Review Score of 9.6 (9.637) out of 10, based on 35 reviews in the last 2 years.
Over all time Linwood has 136 reviews.

Overall Experience
  • 96
  • 36
  • 3
  • 1
  • 0
Date Published
  • 136
  • 9
  • 17
  • 35
  • 101
Reviewer Connection to Linwood
  • 43
  • 24
  • 18
  • 11
  • 5
  • 5
  • 4
  • 3
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 136, showing 101-120
Review from Toni B (Daughter of Resident) published on 23 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Linwood care home provided a last home for my mother where she lived happily in comfort and with friends. During the last year of her life which was a difficult time for her due to increasing dementia, the whole team at Linwood provided wonderful, thoughtful, kind and empathetic care on a daily basis.
The management provided dedication, leadership and professionalism to support the Linwood team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sarah W (Daughter of Resident) published on 15 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
First of all, Linwood is a very welcoming, clean and tidy place to be, inside and outside in the gardens. I am always very impressed by the dignity and kindness that all residents are given every time I have visited my mother. It is such a reassuring comfort to know that she is always being very well
looked after. If there are any medical concerns, I am always contacted to discuss the best treatment for her. As a relative, I know that I am always made to feel welcome when visiting and any issues or concerns that I may have are always responded to quickly and with full consideration. There is always up to date information about activities for the residents plus regular meetings for the relatives as well. The manager and her team are dealing very well with the Covid crisis putting extra measures in place and keeping relatives informed at all times. Each new approach to keeping in touch whether by FaceTime or the proposed new safe visits, is dealt with very efficiently and responsibly.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Heather S (Daughter of Resident) published on 11 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My 86 year old father arrived at Linwood in January 2020. It was a big upheaval for him having lived independently since my mother’s passing eight years previously. All the staff at Linwood welcomed my dad warmly and with sensitivity. He settled quickly and was soon praising the staff for all the
amazing care he received. Nothing was too much trouble. The staff were attentive without being intrusive.
It was particularly hard during Covid-19 but the staff went over and above to help us maintain contact when Dad struggled to used technology. The staff would call me to enable Dad and I to have that oh so precious chat.
I would absolutely have no hesitation to recommend Linwood Care Home. The manager and her team are truly dedicated to making every resident feel part of their caring community.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Carolyn R (Daughter of Resident) published on 11 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the very first show round of the care home to the initial meeting of the manager, we have been so very impressed with everything. The home itself is clean, fresh and so well maintained; it’s modern and has such a spacious feel with a variety of rooms to suit every resident. The food is really good
and the home bakes cakes... amazing! However, the real winner is the team of staff here, their professionalism but above all their friendliness and care is really incredible. My father was well looked after, staff took the time to know him and many went over and above to ensure he felt like he mattered, not just a number or a job to be done. We have felt welcome whenever we visited and communication between us and the care team was really good. I would not hesitate to recommend Linwood.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P S (Resident) published on 24 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy. Staff wonderful
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Philip W (Son of Resident) published on 12 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum lived at Linwood for 5 years, she was very happy there. My family visited regularly and got to know all the staff who were very professional, friendly and caring!
I would recommend Linwood to other families who are looking for a care home for their loved ones!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D J (Daughter of Resident) published on 30 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been well looked after by all the staff. Nothing is ever too much for them. Food is really nice and cakes at reception are always tempting. We have nothing bad to say about Linwood, it's really nice here.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B W (Granddaughter of Resident) published on 18 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are good, management is good. Don't trust the CQC report - go and see yourself just how great Linwood is. We are always welcome and my grandma is happy.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kaine P (Friend of Resident) published on 17 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a wonderful place this has become in the last year. I have been visiting this place for a while now and I have seen massive improvements from structure to staff behaviour and care being provided since new manager has joined. I don't think CQC rating justifies how wonderful this place is. Even I
think CQC's own report doesn't justify the rating. I will strongly recommend to the people to not look at the report but actually go and see the place. Highly recommended.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Anna M (Friend of Resident) published on 16 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Recent changes have been made and there is a huge difference at Linwood. The environment is nice, everything is new. There are so many activities going on, and the home is buzzing with laughter and happiness. If you want a quiet place, there are plenty of lovely cosy little lounges, where you can sit
and enjoy a cup of tea. Staff and management are always happy to help and they are so friendly.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from I T (Son of Resident) published on 11 October 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My father has been a resident for nearly 2 years. Following the unsatisfactory CQC report, significate efforts have been made in the last 6 months to improve matters.
Reductions in agency staff has been a key factor in achieving this improvement.
Management and staff are always approachable and attend
to issues identified needing attention in a timely manner.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P P (Friend of Resident) published on 4 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Back in April, I visited with a friend of mine whose father is a resident. Staff were very polite and my friend's father had only nice things to say about his stay there. My father-in-law was a resident at a different place in the West Midlands some time ago and in comparison, Linwood made a better
impression on me. The place looks like it is well managed.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Michael C (Son of Resident) published on 14 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since mum has lived at Linwood, she has looked so much better in herself. I hope she is happy as her dementia makes it difficult to know her true feelings.
Thank you for all you do.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Syed (Relative of Resident) published on 6 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
A pleasant modern care home that is always spotless and a good team that works well and always ready to go the extra mile to look after residents and an easily approachable manager who is always there to listen and understand your concerns.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J F (Resident) published on 24 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Home is very clean and tidy. Staff are very friendly and helpful.


Relaxed attitude of management and staff suits me greatly as I have an anxiety disorder connected to my Parkinson's.


Nice pleasant surroundings.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G E O (Resident) published on 23 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have really enjoyed being here and have appreciated everything done for me by the staff.
Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S M (Resident) published on 23 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After spending 2 weeks here last year when I needed a short time to leave my bungalow and didn't want to go to a hotel. After returning home and had some day carers that did not satisfy my needs when my health got worse, I decided I would like to come back here and am now very satisfied with my second
time here and have sold my bungalow having decided to spend the rest of my life here.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J B (Respite Resident) published on 9 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to Linwood for a week's respite care after spending 2 weeks in hospital after a stroke. We had work going on at home and felt a week in Linwwod would be best whilst the building work completed. I would recommend what I have done in a similar position to anyone. The kindness shown by all the staff,
the excellent food, a comfy room, I could go on.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Helen S (Daughter of Resident) published on 5 March 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My mother stayed at this care home from 12th to 21st January.
Although we were very grateful for their support, there are some things that could have been much better. My mother is 101 years and very 'with it' yet vulnerable to falling. It wasn't good for her own wellbeing to be mainly with dementia
patients and some of the carers were not smiling, welcoming or friendly. The only food she really enjoyed was the soup and was on one occasion was given stale cake to eat. Also rather than helping her to get to the bathroom one night when she called - the carer just said 'there it is' and pointed to the bathroom.
Reply from Gavin Pathmarajan, Home Manager at LinwoodThank you for your feedback on your mother's stay with us.

We have taken this feedback in the home very seriously and assure you that all the issues raised will be addressed accordingly. There will be monitoring measures put on the unit to monitor and support staff to improve this.

Our kitchen standards have been rated as very good (5/5) by the Food Standards Agency and we offer a wide range of menu choices, however, the chef manager has been informed and will be putting necessary actions in place.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J C (Friend of Resident) published on 22 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A really friendly atmosphere, residents and staff all so happy and helpful.
So lovely to see smiles on all faces.
The best care home I have ever been to and I would definitely highly recommend.
Met with the manager - very professional service and went out of the way to help me find my friend.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.6 (9.637)

Overview of Review Score

The Review Score of 9.6 (9.637) out of 10 for Linwood is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 35 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.637 for Linwood is calculated as follows: ( (278 Excellents x 5) + (112 Goods x 4) + (18 Satisfactorys x 3) ) ÷ 408 Ratings = 4.637
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Linwood is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 34 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Feb 2026

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (12)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Linwood to verify any information. View our terms and conditions. Linwood has an Enhanced Service - more info.