Linwood

9 Mercer Close, Thames Ditton KT7 0BS
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9.6 130 Reviews
  • Linwood, Thames Ditton
Anchor's Linwood in Thames Ditton provides residential and dementia care in single en-suite rooms. Residents can benefit from permanent care, respite care and trial stays and they are welcoming new residents.

It has specialised services for elderly people who have dementia and physical impairments. The care home’s well-trained staff provide 24-hour care and support to help people maintain their lifestyle while adapting as their needs change.

Linwood has been refurbished to ensure residents benefit from comfortable and modern accommodation.

At Linwood, activities play an important role and staff aim to enhance residents’ quality of life by providing a varied range of social activities. The staff pride itself on the quality of its catering, with the chef preparing meals daily from fresh, seasonal ingredients.

Linwood is operated by Anchor, which is England's largest not-for-profit provider of housing and care for people over the age of 55 years.
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Care Provided by Linwood

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 67 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1450
  • Self-Funded Residential Dementia Care: from £1450
  • RESPITE Self-Funded Residential Care: from £1450
  • RESPITE Self-Funded Residential Dementia Care: from £1450

These prices are only a guideline, please contact Linwood to find out the exact price for your requirements.

Contact Linwood to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Linwood to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in charge

  • Akua Buabeng (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Linwood directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (67)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (67)

Visiting

  • Visitors are welcome at Linwood.

Parking

  • Onsite parking is available, including disabled spaces.

Linwood Reviews (130)

9.6

Linwood has a Review Score of 9.6 (9.611) out of 10, based on 32 reviews in the last 2 years.
Over all time Linwood has 130 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Linwood
  • 40
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Total of 130, showing 61-80
Review from Dave S (Friend of Resident) published on 26 January 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
My expérience has always been positive place is clean smells nice and staff friendly.
My cousin in there always tells me she is well looked after.
She says the staff are lovely so too is the food.
The garden is a bonus for when it is a nice day for visits.
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Review from C W (Daughter-in-law of Resident) published on 23 December 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother in laws seems quite happy here and treated well. The only criticism is the food as it does not seem to be of a high standard.
Reply from Eleanor Lyons, Home Manager at Linwood

Thank you for taking the time to review Linwood and we are pleased that you rate our care and support as very good. We are happy to discuss our food options at a mutually convenient time. Our catering team regularly review our menus with our residents' input and we continue to offer hot and cold alternatives on our menus each day for all meal times to suit our resident’s dietary requirements and preferences.

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Review from C A (Resident) published on 10 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoy living in Linwood and the friends I have met.
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Review from D R (Resident) published on 10 December 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Have enjoyed my stay.
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Review from G M (Resident) published on 24 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff very helpful, always close by so no worries about unforeseeable problems. I was very wary about being in a care home but being here is a very good experience.
Reply from Eleanor Lyons, Manager at Linwood

Thank you for taking the time to review Linwood. We're pleased that you're happy living with us and it's our pleasure to care for you. If there's anything you wish to discuss, we're always happy to listen to feedback.

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Review from Tracey G (Daughter of Resident) published on 16 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Even throughout the past difficult times over the last year, the team have been responsive, helpful and accommodating. Services are always delivered with a smile despite the team having to juggle priorities. There's always room for improvement in terms of activities and food, but I've been reassured
that Mum is in a safe environment at Linwood. Thank you all.
Reply from Eleanor Lyons, Manager at Linwood

Thank you for taking the time to review Linwood and we are pleased that you rate our overall standard as very good. We are happy to discuss our activities and food at a mutually convenient time. We have a daily, weekly and monthly activities programme that is created with our resident's input. Our menus are also created to suit our resident's tastes and dietary requirements, with alternative offered.

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Review from Janet J (Great-Niece of Resident) published on 15 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My great aunt went into Linwood at the beginning of September. She was 99 years old and had lived on her own for many years albeit with carers coming in during the last few years. Having been hospitalised early in the year for 10 weeks it was apparent when she returned home that her ability to look
after herself wasn't possible.
She had very poor vision and hearing and her mobility was much worse than when she went into hospital. She decided to go into a home and although she really wanted to go back home this was not an option. Unfortunately she passed away on the 30th October.
The care that she received from the staff was excellent. They were very caring to someone who could be a bit awkward!
Whilst we were only allowed in the home at the end stage of her life the facilities looked amazing and certainly they made it feel as much like a home from home as possible. I would highly recommend this home as a loving caring place if a loved one needs to be in a home
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Review from K M (Daughter of Resident) published on 12 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been very impressed with the level of care provided. Staff are approachable, friendly, and genuinely care. I feel confident leaving my mother at Linwood. She is happy and feels support both physically and emotionally. Staff are open and transparent giving help whenever possible. Linwood is not
just a care home, it is primarily a residents 'home'
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Review from Beckie C (Great-Niece of Resident) published on 3 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My great(x3) aunt became a resident at Linwood in September 2021 after living independently on her own for 99 years. The home itself is like a hotel, the staff are very friendly and respectable. In October 2021 we had to put my aunt on end of life care plan, which was devastating for us as a family
but the staff at Linwood was compassionate and understanding and was a really good support network during this time. We sadly lost our aunt on the 30th October. The support from the staff I cannot fault, as they had also grown a relationship with her and was upset themselves. Linwood staff look at the residents as family and couldn’t do any more for us. I would just like to thank all the staff for all they had done for my aunt we as a family really appreciate all their work.
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Review from P M (Niece of Resident) published on 11 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt has been a resident of Linwood for 18 months and they have looked after her very well. She settled in well with thier help and care. She is always well kept, clean and tidy and, more to the point, a very happy resident.
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Review from Celia H (Resident) published on 13 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think Linwood care home is an excellent comfortable home and very caring. I have told all my friends to come here when they need a home that's so warm and just like a family. Two of them have already applied and one is here with me. There is lots of fun with games and lots of lovely food.
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Review from Angela N (Daughter of Resident) published on 25 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are always helpful to family members and we are kept informed of any changes by email or phone.
In COVID times, on the whole, staff have been very professional.
After the loss of my dad, who also lived at Linwood, staff were very supportive to Mum.
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Review from Craig N (Grandson of Resident) published on 11 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely care home. All staff are very welcoming and always seem very happy and bubbly. My grandad seems very happy with the care he receives and always says that everyone does everything for him.
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Review from J C (Relative of Resident) published on 21 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly people. My own grandmother used to be a resident of Linwood and I would highly recommend to anyone. Very helpful, couldn't do enough for the residents here.
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Review from B W (Friend of Resident) published on 10 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since the relaxation of COVID visiting restrictions I have visited my 94 year old friend and her husband on a couple of occasions. Both are recent residents to Linwood and have settled in very well. The staff I have met are unwaverigly kind and respectful and my friends speak very highly of the home.
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Review from Kerry P (Daughter of Resident) published on 28 April 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My dad stayed recently for respite care and whilst Covid restrictions meant I couldn’t help settle him in, the staff were really great at keeping me informed of how he was settling in and were great at trying to support him and us as his family through a time he was quite distressed at being away from
home.
When we could visit, the staff were friendly and really helpful and always followed up any actions we asked them to take.
Also, Dad informs me that the food he had there was really lovely!!
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Review from Ollie H (Daughter of Resident) published on 28 April 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
We moved Mum into Linwood on day one of lockdown so just had time to unpack her bags and get her settled so I feel lucky we could look around. It's a well-designed, bright environment with good-sized rooms and the benefit of en-suites too. I like the hair salon/nail bar (a treat for Mum) and the lounge
areas. Everywhere was clean and in good decorative order.
It was a long 12 weeks not being able to see Mum but the carers were wonderful and I really appreciated the FaceTime calls with her. Since then, Linwood were so good in facilitating visits behind a screen as soon as they had the go-ahead and similarly when face-to-face visits were possible with hand-holding, they made this happen quickly thankfully because we know how much this benefits Mum.
We've now got to know the office staff and team of carers and they are such a wonderful bunch! They are kind and compassionate to both Mum and our family and we do appreciate the happy, cheerfulness they exude!
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Review from Pauline T (Daughter of Resident) published on 9 April 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has been a resident at Linwood for around 10 years now. Although it has been a difficult time and the pandemic has made it impossible to visit, I feel confident that she is loved and well looked after by the care home staff. I would happily recommend the home to others looking for a suitable home
for their loved ones.
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Review from G R (Son of Resident) published on 7 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff very helpful in arranging a screen visit to see my mother.
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Review from Daniel H (Son of Resident) published on 7 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care my Mum is receiving. All staff are so nice and she seems very happy. I have not seen my mum looking as well since she has been living here.
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Current Review Score: 9.6 (9.611)

Overview of Review Score

The Review Score of 9.6 (9.611) out of 10 for Linwood is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.611 for Linwood is calculated as follows: ( (247 Excellents x 5) + (110 Goods x 4) + (18 Satisfactorys x 3) ) ÷ 375 Ratings = 4.611
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Linwood is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Aug 2024

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (0)

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