Priors Mead Care Home, Reigate, Surrey
Priors Mead Care Home, Reigate, Surrey
Priors Mead Care Home, Reigate, Surrey

Priors Mead has deliberately focused on quality rather than quantity, remaining small enough for everybody to know each other, and their clients and their families love it. To quote one of them:

“The residents smile, laugh and are at the centre of everything that happens. When you can no longer live at home, this is where you would want to be.”

Instead of providing care as it has always been done, the owners of Priors Mead asked what they would want from a care home, and the results are what set them apart. Complimentary quality wine and sherry, en-suite toilets and baths that you would be delighted to have in your own home, staff who measure their length of service in decades, and outings and activities that are chosen by rather than for the clients.

Choosing care is never easy, but from the moment you walk in the door it becomes apparent why Priors Mead is the place you will want your loved-ones to be.

Group: Nightingale Retirement Care Ltd

Person in charge: Joanna Nykiel (Manager)

Local Authority / Social Services: Surrey County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 19 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 19

Rooms with ensuite WC: 14

Weekly Charges Guide: Personal Care Single £798 – £1120 (These prices are only a guideline, please contact Priors Mead Care Home to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Priors Mead Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 05 Nov 2017

One single room with en-suite shower

Reviews

9.4 Priors Mead Care Home has a Review Score of 9.4 (9.397)

The Review Score of 9.4 (maximum of 10) for Priors Mead Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Priors Mead Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 4 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.647 for Priors Mead Care Home is calculated as follows: ( (111 Excellents x 5) + (53 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 167 Ratings = 4.647

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.75 Points relating to the number of positive Reviews for Priors Mead Care Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 = 3.75

    2. Target of 3.8 positive Reviews (19 registered maximum number of service users ÷ 5). 4 Reviews ÷ 3.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Priors Mead Care Home?

  • Extremely LIKELY
    12
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Priors Mead Care Home

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    4
  • Niece of Resident/Service User
    2
  • Son-in-law of Resident/Service User
    1

We were attracted to Priors Mead by the good Care Quality Commission report.
My mother-in-law stayed for nearly a week at the home.
We found the surroundings and staff to be very pleasant.
The size of the home was ideal for personalised care and the responsiveness of the staff to all our requests was excellent.

Highly recommended.

How likely would you be to recommend Priors Mead Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

A small care home with dedicated and involved staff where there is a great camaraderie between the staff who aim to provide their residents with the best experience allowed by their resident's capabilities.

How likely would you be to recommend Priors Mead Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Lovely, friendly and genuinely caring staff and management team, some of whom have a stake in the business.

How likely would you be to recommend Priors Mead Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My mother has just finished her 3 weeks of respite care at Priors Mead. I think that she was well looked after and she was happy enough with her stay. The staff were friendly and helpful when I visited, and appeared to be on good terms with all the residents. There was always someone about if I had a question to ask, and email responses were prompt and efficient. It is a converted house rather than a purpose built care home, but accessibility was not really an issue. Everywhere was kept clean and tidy.

How likely would you be to recommend Priors Mead Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

I chose Priors Mead for my mother partly because of recommendation by my employers (GP surgery in area) and by friends. In nearly four years I have never regretted this decision as my mother is very happy there and well cared for. The staff are always very friendly and communicate regularly with me about my mother's health and well-being. There seems to be a low turnover of staff which makes for continuity and means that the staff get to know the individual residents well and are, therefore, more able to provide the care they require. The atmosphere in the home is always very happy and homely.

How likely would you be to recommend Priors Mead Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I have been very happy to date with the care provided to my Father. They tend to my Father's needs very well and offer good support all round. The additional availability of cars for transport is particularly good and my Father appreciates being able to use this facility.

How likely would you be to recommend Priors Mead Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother has lived at Priors Mead for nearly three years. She is now 97 years old and is happier and in better health than she has been for years. We made the decision to move Mum from her home of nearly 60 years with extremely heavy hearts but she was not coping, was anxious, unhappy and lonely.
The manager spent time to talk things through with me and reassured me that my Mum would settle. She impressed me that day and continues to enjoy my complete confidence in her commitment, judgement and compassionate care. She leads her team by example and expects her high standards of them.
Mum is stimulated and interested in what happens everyday. She enjoys and takes part in a wide range of activities and entertainment. Above all the whole team at Priors Mead take time to talk to Mum, sharing news of their families and things they have done. She really is part of an extended family and is thriving. We are so grateful to everyone at Priors Mead.

How likely would you be to recommend Priors Mead Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been a resident at Priors Mead for three years and has been very happy there, in a quiet, pleasant room with an en suite bathroom and views of the North Downs. She enjoys sitting in the conservatory in the winter and in the sheltered garden in the summer. The staff are friendly and caring and it is a small enough establishment to feel more like a boutique hotel. She enjoys the home cooked food and they are quite happy for her to eat her breakfast in her room if she doesn't feel like joining the other residents downstairs. A hairdresser, chiropodist and dentist visit on a regular basis and the staff organise a number of outings and entertainments to keep the residents stimulated. Priors Mead is one of two care homes which are privately owned and the owners visit and check the establishment on a regular basis.

How likely would you be to recommend Priors Mead Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

It's such a comfort to know that my aunt is being so well looked after and that she is receiving the best care - care that she deserves. She suffers from Dementia but I know that she feels at home now in Priors Mead. A recent stay in hospital confirmed this, she recognised the care home on her return and the lovely carers that look after her.
Nothing is too much trouble for the staff at Priors Mead; they are always there to answer any of my questions regarding my aunt's well-being. They genuinely care for their guests and treat them all so well, as I witness every week when I visit my aunt.
They have a great cook too, as confirmed by my family and I on various occasions when we have attended the Priors Mead functions!

How likely would you be to recommend Priors Mead Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Priors Mead has greatly exceeded expectations. We are very happy with the care my Dad is receiving. The facilities are excellent, and every single one of the staff treat the residents with respect and endless patience.

How likely would you be to recommend Priors Mead Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I find all the staff friendly and very accommodating towards the needs of my Auntie. The quality of service is exceptional. The home really feels like a home from home. The property is maintained to a very high standard.

How likely would you be to recommend Priors Mead Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Priors Mead was as close to home from home as I could find for my Dad. He brought some of his favourite pieces of furniture, his pictures, photo albums, lights etc. in fact he could have brought whatever he wanted as long as it physically fitted into his room. The room was bright and airy, newly decorated for moving in and had a nice outlook where he could watch people coming and going along the road. Dad had dementia but was physically still quite mobile. The staff encouraged him to take part in the in-house activities, though he was more interested in going out on trips and visits or just enjoying the beautiful garden. Dad was always treated with respect and friendliness, despite the fact that I'm sure he was quite difficult and awkward at time. I was always made to feel very welcome when I visited as were his grandchildren and great grandchildren - it didn't feel like a care home - it was just Dad's home. A big thank you to the staff at Prior's Mead.

How likely would you be to recommend Priors Mead Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My mother was cared for at Priors Mead for the last three years of her life, we found the home to be cosy and caring despite my mother's sometimes difficult personality, the staff looked after their residents well and introduced all kinds of experiences to keep them active and alert, they even organised parties for them and their relatives.

How likely would you be to recommend Priors Mead Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

I couldn't be happier that my mother is in a residential home, where all the staff are so caring, everything is done to make the residents feel they are in their own home to the smallest detail. Lots of ideas for entertainments and outings, celebrations. Lots of pampering with hairdressers weekly, everything to make an elderly person, with perhaps physical or memory problems, feel very much alive and enjoying life. Plenty of stimulation for the mind with quizzes and general knowledge crosswords, a lot of care in serving freshly prepared meals on the premises with plenty of variety and imagination and presentation always different depending on the celebration. Lovely parties at Christmas and garden parties in the summer, the house and garden is very nicely kept , constant care and attention. Full care and attention by the staff always monitoring to make sure all is well, the slightest problem of health is dealt with immediately bringing in the local GP's to give treatment and follow up.

How likely would you be to recommend Priors Mead Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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