Priors Mead Care Home

Very happy atmosphere. Helpful carers. Everything about Priors Mead Care Home exceeds my expectations. I couldn't be happier.

I went to the Summer party which was lovely, obviously, a lot of work had gone into organising it and it was a great success. The home has always felt just that, a home. I have no hesitation in recommending Priors Mead to anyone looking for a new home for a loved one.

Although my father was only there for two weeks, he thoroughly enjoyed the interaction with all of the staff and the events that the team arranged. The team there all tried to add a personal touch and showed real care in looking after their guests. Would wholeheartedly recommend it to others and would be happy to go there myself one day when I may need it!

I have had the pleasure of visiting Priors Mead on many occasions and spent time with several of the residents there. Aside from the warm, homely and ever-welcoming atmosphere, the outstanding commitment by the staff to provide respectful, kind and genuinely caring support is always visible. Everyone is treated with gentleness and patience and most importantly, listened to, given time - and never patronised. The recent Summer Fayre was a perfect example of the staff 'going the extra mile' for not only the residents but also their friends and family. It was a superbly organised day with lots of treats and fun for all. Priors Mead is simply a lovely place to live and visit and I would not hesitate in recommending it to anyone wanting a small care home where their loved ones will be welcomed and cared for as family.

I recently was discharged from hospital with a damaged back. My daughters live relatively close to Priors Mead Care home. I have been resident at this home, it;s wonderful facilities and meals made for a good recovery.

My mother was a resident of Priors Mead Care Home for over two and a half years and sadly passed away in May. Throughout her stay there she was treated with dignity, kindness and a great sense of fun. The staff knew her so well and were always in touch to let us know how she was and what activities she was involved in. They became like a second family to us all and their kindness and compassion during her final days was amazing. I would have no hesitation in recommending Priors Mead Care Home to anyone looking for a small family home with wonderful staff and management.

We feel very fortunate to have found it, and we would highly recommend it.

I have been so impressed with the care and attention she has received throughout her time spent at Priors Mead. She now calls it home which is so nice and really enjoys the various activities put on each week. It's the little things that matter at Priors Mead and we are so grateful to the manager and the team for including us in events. The home is built on care and kindness.

We are all really pleased with the way Mum is cared for at Priors Mead Care Home. The range of activities and the willingness of all the staff to include her in decisions and treat her as a friend is an absolute credit to them. All queries are dealt with promptly and the warm, caring atmosphere is so welcoming to residents and relatives alike.

Priors Mead Care Home continue to look after my father so well. They take him out on trips and keep him occupied with new ideas. His memory is a little shaky at 101 (nearly 102) but he is very happy. Great staff who really care for the residents.

My mother-in-law is a resident at Priors Mead Care Home for the last year. Whenever I visit there is nothing but praise for the management and staff. I have also seen first hand the care and attention they give to “every” resident. They will go out of their way to please, from accommodating changes to supplying afternoon tea on our visits. In one word, “outstanding”.

My mother is currently a resident at Priors Mead Care Home and I have nothing but praise for the whole team that work there. They’re always so friendly, welcoming and helpful with any queries that either I or my mother have. She is looking better now in the care of Priors Mead that I have seen her doing so for years!

Thank you so much Priors Mead for looking after my mother so well!!

I have nothing but the highest praise for Priors Meade. My mother has been there pretty much since the start of the pandemic and it has been of great comfort to know that she is being kept safe and well looked after by the fabulous staff at this wonderful care home. Lovely room, lovely garden lots of activities and trips out when possible. We are kept well informed of developments and have always been able to visit when government guidance has permitted. Lovely place and would thoroughly recommend it.

My father has been a resident at Priors Mead for nearly 7 months now. It took him a while to settle in, especially as he had always been very independent and doesn’t like to ask for help, but he’s improved physically with regular care and food, and it’s great to see him taking a more active part in activities, though he does still need encouragement to do so. He particularly likes the music, especially the harpist, who he had previously booked himself for his 90th birthday a few years ago.

We chose Priors Mead because it was small and felt more homely when we visited, and this was particularly noticeable at the fireworks party arranged last year when everyone was encouraged to participate. The staff have coped amazingly with difficult conditions due to Covid, including a recent small outbreak which was well maintained and we were kept regularly informed throughout and were able to maintain contact through calls on Alexa, in spite of challenges with missing hearing aids!

It has been nearly a year now since my mother went to live at Priors Mead Care Home. It takes a while to settle in but she is gradually doing so. Covid restrictions haven't made things easy and Priors Mead Care Home have done a great job in keeping everyone safe, complying with government guidance and doing their best to enable residents to be able to meet up with their loved ones in the most practical manner.

My mother has been lonely at times - it is difficult moving into a care home after so many years of independence. But the staff have been fantastic - they recognise when a resident needs more help or support and are always on hand. My mother has enjoyed the activities, the pampering and the odd glass of wine - and keeps in regular contact with her family through the phone in her room. Thank you Priors Mead Care Home for all that you have done over the last year.

My mother has been a resident at Priors Mead Care Home for over 12 months and has thoroughly enjoyed the pampering she gets. When Covid started and the stories of the fatalities in several care homes became known, my sister and I were concerned about the possibility of it getting into Priors Mead Care Home.

Recently, we have been so impressed with the care and attention that the staff have given to protect their residents from the virus after one member of staff caught it. The staff here are so thoughtful of what's best for the residents and also their family members. We are constantly updated with news and events that are taking place - what more could you want from a quality care home?

A huge thank you to all of the team at Priors Mead Care Home. From all of the wonderful activities for residents to those open to the families too, their day-to-day care as well as quickly and efficiently managing the recent covid outbreak, their service has been wonderful. I always feel welcome when visiting my grandma which makes her feel comfortable in receiving my visit. Her room is small but functional with wonderful views of Reigate hill.

All the staff are kind and caring. When visiting there is always a happy atmosphere. The managers are fantastic, very professional and approachable. Nothing is too much trouble. I wouldn't hesitate in recommending Priors Mead.

My mother has resided happily at Priors Mead for over 2 years now during which time her health, physical and mental health has improved immensely. The kind and caring staff (and fellow residents) have become her second family. There are regular activities tailored to the resident's needs, desires and interests, to ensure mental and physical stimulation. During these difficult times with COVID, the residents have been kept safe with no instance of COVID in the home, whilst still ensuring family contact. The family are kept informed and included where possible. The whole family (including my mother) are happy with our mother’s care and feel it was the best choice we could have made.

Priors Mead has been looking after my mother for 1 year now. The staff are fantastic, caring and highly professional. Their empathy and professionalism have been exceptional since the beginning of the pandemic. The staff have done their best to keep the morale high, and to make us feel connected to our loved ones as much as possible. Given the difficult circumstances, the staff have done their best to keep the residents busy with various indoor activities. I feel reassured Priors Mead is the second best place to home for my mother.