Priors Mead Care Home

A well run and well-organised home with lovely staff who genuinely care for their residents.

My father has been at Priors Mead Care Home since October 2017. The home is small and friendly. The staff are happy and positive and always pleased to see you. Priors Mead has the feel of a small B&B / hotel rather than the long corridors you find in some of the larger purpose built homes. The residents are asked to suggest activities and outings. The communal rooms are very pleasant and in use with the residents up and about. My father is always well dressed, clean and well fed. He is happy to go back to Priors Mead when it is time for him to return after a family visit out.

I cannot thank enough the wonderful care staff who are looking after my mother in law. They are very caring, attentive to their residents' every need, very welcoming towards their visitors and are always happy to provide information and make useful suggestions. I love the fact that they have a fabulous range of activities which provide a wonderful stimulus and fun for the residents. The rooms are lovely and well equipped, the quality of the meals are excellent and I love the lovely garden and conservatory, which the residents enjoy. The home is extremely well managed and communication with relatives is made very easy and open. Well done to the whole team who obviously feel passionate about their jobs and transmit this to their residents.

The size of the home was ideal for personalised care and the responsiveness of the staff to all our requests was excellent.

Highly recommended.

A small care home with dedicated and involved staff where there is a great camaraderie between the staff who aim to provide their residents with the best experience allowed by their resident's capabilities.

My mother has just finished her 3 weeks of respite care at Priors Mead. I think that she was well looked after and she was happy enough with her stay. The staff were friendly and helpful when I visited, and appeared to be on good terms with all the residents. There was always someone about if I had a question to ask, and email responses were prompt and efficient. It is a converted house rather than a purpose built care home, but accessibility was not really an issue. Everywhere was kept clean and tidy.

I chose Priors Mead for my mother partly because of recommendation by my employers (GP surgery in area) and by friends. In nearly four years I have never regretted this decision as my mother is very happy there and well cared for. The staff are always very friendly and communicate regularly with me about my mother's health and well-being. There seems to be a low turnover of staff which makes for continuity and means that the staff get to know the individual residents well and are, therefore, more able to provide the care they require. The atmosphere in the home is always very happy and homely.

Mum is stimulated and interested in what happens everyday. She enjoys and takes part in a wide range of activities and entertainment. Above all the whole team at Priors Mead take time to talk to Mum, sharing news of their families and things they have done. She really is part of an extended family and is thriving. We are so grateful to everyone at Priors Mead.

My mother has been a resident at Priors Mead for three years and has been very happy there, in a quiet, pleasant room with an en suite bathroom and views of the North Downs. She enjoys sitting in the conservatory in the winter and in the sheltered garden in the summer. The staff are friendly and caring and it is a small enough establishment to feel more like a boutique hotel. She enjoys the home cooked food and they are quite happy for her to eat her breakfast in her room if she doesn't feel like joining the other residents downstairs. A hairdresser, chiropodist and dentist visit on a regular basis and the staff organise a number of outings and entertainments to keep the residents stimulated. Priors Mead is one of two care homes which are privately owned and the owners visit and check the establishment on a regular basis.

They have a great cook too, as confirmed by my family and I on various occasions when we have attended the Priors Mead functions!

I find all the staff friendly and very accommodating towards the needs of my Auntie. The quality of service is exceptional. The home really feels like a home from home. The property is maintained to a very high standard.

Priors Mead has greatly exceeded expectations. We are very happy with the care my Dad is receiving. The facilities are excellent, and every single one of the staff treat the residents with respect and endless patience.

My mother was cared for at Priors Mead for the last three years of her life, we found the home to be cosy and caring despite my mother's sometimes difficult personality, the staff looked after their residents well and introduced all kinds of experiences to keep them active and alert, they even organised parties for them and their relatives.

Priors Mead was as close to home from home as I could find for my Dad. He brought some of his favourite pieces of furniture, his pictures, photo albums, lights etc. in fact he could have brought whatever he wanted as long as it physically fitted into his room. The room was bright and airy, newly decorated for moving in and had a nice outlook where he could watch people coming and going along the road. Dad had dementia but was physically still quite mobile. The staff encouraged him to take part in the in-house activities, though he was more interested in going out on trips and visits or just enjoying the beautiful garden. Dad was always treated with respect and friendliness, despite the fact that I'm sure he was quite difficult and awkward at time. I was always made to feel very welcome when I visited as were his grandchildren and great grandchildren - it didn't feel like a care home - it was just Dad's home. A big thank you to the staff at Prior's Mead.