Esher Manor Care Home - Avery Collection

Staff are caring and residents treated with respect. Communication between relatives and the home could be improved but overall, my parents are very well cared for.

All round great experience for my father and for us as his family. If he wasn't going back to his own home, he would be staying here permanently. Thanks to all the staff, particularly the carers who are wonderful.

Every member of staff is really rather wonderful - they are all warm, helpful and very approachable. It is thanks to this fantastic team that my mother has settled well as she was extremely apprehensive about making the transition from her own home to a care home. The accommodation and all communal areas are head and shoulders above other care homes. The activities and entertainment are varied and well planned and every effort is made to accommodate all tastes and interests. I have every confidence and gain comfort from knowing that my mother is being cared for to the highest standard.

Mum has been here for four years. She often says how glad she feels that we found it for her. The staff are kind and respectful to her and generally care and keep her family up to date. She had a pleasant room which is well looked after and kept very clean. The food is good, varied and imaginative. We have had two minor health emergencies and I have seen how very quick and efficient the carers are to provide expert assistance.

My father has been a resident here for just over a year. He is very well cared for, he is very happy and content. It is a great relief to me to know that his medical needs are met to a high standard and I have complete confidence in the staff who care for him. Sunrise is a home from home.

Sunrise is a friendly and cosy home for the residents with plenty of things available to keep them occupied. Such as visitor talks, entertainers and excursions.

Comforting for the family to see their loved ones well looked after.

My experience of Sunrise has been satisfactory although I have concerns about the management which have been rectified except we have not yet had an excellent activities manager.

Obviously, I would prefer to be in my own home, but I am perfectly comfortable here.

We are very pleased overall with Sunrise. Most of the staff are lovely and caring. Occasionally information isn't passed onto carers when it should have been.

Staff, food, comfort, cleanliness - all first class. A perfect place to spend your last years, nothing seems too much trouble.

I think there are some great things about Sunrise. The staff seem to genuinely care and there are lots of activities. However, attention to detail for my friend is sporadic. She often forgets to wear her hearing aids and the staff repeatedly forget to remind her. I also take her for dinner and on occasion, despite me calling to remind them, they have forgotten and she ate a meal (as it's so early) when we had booked dinner. Otherwise, they are very good.

The staff are very committed and overall, the care is satisfactory. My mother is a dementia resident, so sometimes there are communication difficulties with the staff talking through her care with me. I find the fees far too expensive.

It is excellent!

A warm and caring home where residents are treated with dignity. Lots of activities and outings with an afternoon "social" every day. A lovely dining room which is like a hotel restaurant and I'm informed by my mum that the food is very good. My mother has blossomed since moving in with renewed interest in life. For someone who's 95 that is very special for them.

Mum spent the last years of her life in the best possible place.

Her room is cleaned regularly and the carers look after her well. She tells me that the food is excellent, she enjoys the trips out and the entertainment, this recently seems to be less frequent.

I selected Sunrise of Esher on the basis of personal recommendation for my relative who was suffering a decline in health and was practically immobile. Sunrise of Esher made a careful appraisal to establish the level of care required. My relative improved noticably under their care until her illness accelerated. She has enjoyed the social contact and activities, especially the outings I cannot fault the care given to my relative, especially in her final days. Sunrise of Esher worked in close collaboration with the hospital to make my relative comfortable. The home is clean and spacious. The staff are exemplary.

I found it easy to settle in and after only a month I feel sure that Sunrise of Esher will be my home for the rest of my days. I particularly like the care taken to provide both physical and mental exercise for those who wish to partake in it. Companionship when needed but equally quiet places when required.

My father was well looked after during the time spent there while his full-time carer had a holiday. The staff were very friendly and attentive and he was encouraged to join in the activities and enjoyed them. I was also given good support from all the staff and found them very friendly and helpful. There was a lovely atmosphere and everyone was happy.

My Mum needed to go into a care home to convalesce after major surgery. We visited several care homes within the area and Sunrise was definitely by far the best that we saw, the administration staff were fantastic and made the whole process so much easier. Mum had a really enjoyable stay, all the staff were so friendly and the food was fantastic. By the end of the two months, it felt like home and she was quite sad to leave.