Esher Manor Care Home - Avery Collection

My father has settled into Esher Manor although struggled with the massive life change for the first few days. The staff helped in every way they could and are always very kind and friendly to both him and me. He likes the frequent musical entertainment as well as the excercise class and talks which are on offer regularly.

In difficult moments the staff exude a quiet calmness and a genuine sense of caring which is so reassuring and whenever any issue has arisen it has been dealt with promptly and with dignity.

So glad I found this place for my mum and will be definatly recommending it. If mum is happy we are all happy. Thanks you Esher Manor Care home........Susan

My Mother has recently moved into Esher Manor. We couldn't be happier with the care and compassion the staff have shown to her. They have been welcoming, reassuring and incredibly professional. They have taken the time to get to know her and what she likes and dislikes.

The atmosphere is calm, friendly and uplifting, and there is always something going on, whether it's music, crafts, word games, or just having company while watching a film. The home itself is bright, clean and comfortable, with thoughtful touches that make it feel homely rather than clinical.

I've experienced a genuine warmth from the team. Communication with families is excellent too; I feel well informed and involved.

Seeing my Mother settled, content and making friends, I am extremely grateful to everyone at Esher Manor for the outstanding care and kindness provided.

Esher Manor is certainly not cheap but, in my view, if you have the money, it is better than letting any government have it!

The apartment and communal facilities are spacious pleasantly decorated and well maintained. Possible useful addition would be 2-3 basic bikes, a jacuzzi, an indoor pool and a sauna.

This was my husbands first experience in respite care at a nursing home. He stayed for 2 weeks. He has vascular dementia and vascular Parkinsonism . The staff were very caring, friendly and efficient. He has benefited from the care and stimulation he received and he has come home a happier person. His walking is better and he joins in more with conversations . All in all a very good experience for both of us . Would not hesitate to recommend.

If my situation ever warranted another spell in respite care I would certainly go back there.

I would wholeheartedly recommend Esher Manor and would say the staff are nothing short of amazing!

After a stay in hospital my father needed further time to recuperate before returning home.

The team at Esher Manor were quick to react to our request and were able to provide him with excellent care for his time in recovery before being able to return to his own home.

Everybody involved in the running of Esher Manor from the care staff to the management were kind and diligent in the care for my dad.

Thank you

Avery was the right choice for us.

My criticism is of Avery accounts department; it is unbelievable that they are unable to issue a single invoice each month with the (prepaid) annuity amount subtracted. Fortunately I can do the mathematics myself but I am unable to set up a direct debit to pay the fees because of this.

I am always impressed with the care my Mum is receiving at Esher Manor. Whenever I visit she is happy, settled and fully engaged in whatever activities are happening. Without exception, I have always found the staff to be caring and attentive to all the residents, and I am so happy to see a relatively slow turnover of staff which means the staff really get to know the residents and the visiting families. Communication has been excellent and requests have been actioned without reminders being needed. Even mum's budgie is being well looked after!

My parents have regular respite periods and the staff are always extremely accommodating and caring. They require support with self-care in the morning and evenings and the staff are respectful and kind. They are always welcomed so warmly by the staff when they arrive, like they are coming home. Nothing is too much trouble and we are very grateful to all the staff from the administration to the caring. I would not hesitate in recommending this home.

The carers are kind and patient. Mum is treated with respect and dignity.

We are grateful for the energy and cheerfulness of all members of staff.

Whenever we visit there are a number of caring staff on hand who all take time to talk and be with our mum, which we all appreciate.

I can't praise the home and the staff enough. My uncle is settled and healthy. There is great attention to detail; a wide selection of entertainment, pretty, changing decor and excellent food. I thoroughly recommend.

Very unimpressed with the duty of care at Esher Manor (EM). EM was informed that Mum wasn't well and needed monitoring due to possible UTI and therefore likely to have a fall as previously happened. EM informed us she was fine, which we disputed at the time and asked for her to be monitored closely. An hour later, EM called to say Mum had had a fall & paramedics had been called. 10 hours in A+E, horrific bruising, swelling & 2 fractures to her face, which could have been prevented if EM had listened - not impressed at all. To confound matters, the manager of Esher Manor ignored us when we moved Mum out a few days later. Mum had been there for 2 years! The CEO of Avery Healthcare, who despite saying he'd 'look into the matter' (a phrase used far too often by Avery and certainly by EM) has not followed up (again something that happened often at EM).

From phone call to move in and beyond, the staff have been fully supportive and made the whole process as easy as possible. Great communication and such a lovely atmosphere. The food, room and level of care is outstanding. Regular activities arranged for residents and staff make all visitors very welcome.